On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JohnsonString Reviews Summary
Johnson String Instruments is generally well-regarded for its high-quality products, competitive pricing, and reliable service. Customers frequently commend the company's extensive inventory and prompt shipping, which enhance the overall shopping experience. However, some concerns have been raised regarding customer service, particularly in handling issues like incorrect item colors and support during returns. While most feedback reflects satisfaction and loyalty, occasional lapses in communication and support suggest areas for improvement. Overall, the company maintains a strong reputation, with a loyal customer base appreciating its offerings despite some service challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Order came through in record time and the strings are all great. I did have to do some outside research as the names of the different grades of Pirastro strings are difficult to remember. That said, the service was great! Thanks!
I have received my daughter's first violin and Liked whole order process. Speedy delivery, well packed box and great product. I would love to order again and Highly recommended this places to order.
It was easy to find and order the violin tailpiece in the size we wanted. Shipping was quick. I will order from Johnson Strings preferentially from now on.
I've bought from Johnson Strings a lot over the years. Good product, reasonable prices, and great customer service.
The three various items I ordered arrived within days across country. It arrived quicker than a letter! (thanks to USPS, 2 day shipping... surprise!)
I rec'd very prompt delivery of an ensemble book that was unavailable at many other sites. This company has a great assortment of ensemble books available in stock.
Delivery (to school) was inexplicably delayed by one day, which resulted in missed lesson and practice session. I assume there was a serious reason for this, because it has never happened before (in 10 years).
The website was super helpful and easy to use! I was able to size the instrument at home and then pick up at the store. The service at the store was great. I highly recommend.
I received my shoulder rest and rosin quickly! Both are perfect. Thanks for a great shopping experience.
Ordering was quick and easy on the website. The delivery was prompt and the item was received in excellent condition.
New Coda Bow came well packaged/protected in 7 days from NY to CA. The Coda Bow Prodigy is just what we were hoping for for our intermediate cellist. I ordered here because they are authorized dealers of Coda Bows and warranty is upheld. The Bow comes with info to register your new bow with Coda Bow direct.
I'm always extremely pleased and satisfied with the product quality/customer service of this store! Would highly recommend to everyone
I ordered a violin for my granddaughter from this company. I was completely satisfied with the customer service and quickly we received the violin.
We had the same case for our quarter size cello, so we knew we loved it, but when we moved up to a half size it came with a beat-up hard case that we carted around for a while before deciding to replace the case. The new case is padded enough to be safe going to and from classes, but light and convenient enough to make carrying easy. We are planning to replace our other child's insufficiently padded soft case with one of these as well! (2 cellists in the house. That's a lot of carrying of cellos.)
Love this tailpiece! It made an immediate difference in the sound of my Cello. So much more resonant now than before. I took it to the local shop to install and it was ready within half an hour. Would definitely recommend.
They had the sheet music that I needed. It arrived very well packaged and quickly. I am very happy with Johnson Strings.
Thanks. Broke my neck (C1 left lateral) months ago and needed new ergo configuration so I could resume playing violin. Friend/coach recommended Mach One should rest -- got it in time for orchestra rehearsal, one of my goals in healing.
The stand seems very sturdy and is very easy for my 8 year old to assemble. Fast delivery. Very happy with purchase.
The guitar I ordered was delivered very quickly and, much to my delight, the sound quality was excellent, even though it was the cheapest guitar available. Needless to say, I was very pleased.
The violin is all set at the time of picking up, and the staff is very kind.
This requirement of 100 characters is annoying. It will scare reviewer away
From the business
We have served the Greater Boston string-playing community since 1976. Together with JSI’s Guitar Shop and Carriage House Violins, we form New England’s largest stringed instrument company, here to offer our customers—beginners through concert artists—the very best in bowed and fretted instruments sales and service.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members