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Johnson String Instruments is generally well-regarded for its high-quality products, competitive pricing, and reliable service. Customers frequently commend the company's extensive inventory and prompt shipping, which enhance the overall shopping experience. However, some concerns have been raised regarding customer service, particularly in handling issues like incorrect item colors and support during returns. While most feedback reflects satisfaction and loyalty, occasional lapses in communication and support suggest areas for improvement. Overall, the company maintains a strong reputation, with a loyal customer base appreciating its offerings despite some service challenges.
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So easy to order and convenient to pickup and drop-off at my childs school. Also, when there is something wrong with the instrument the exchange is super easy and the staff is always extremely helpful.
I ordered a set of cello strings and they arrived very quickly. Love doing business with your company.
I ordered a set of strings that were at a good price and had free shipping. There was a delay in receiving the strings due to something with the USPS, but this was totally unrelated to Johnson String. I would have received the strings rather quickly if the USPS had not screwed up. I definitely will try Johnson String again.
I got to know JohnsonStrings through our childrens school and have been dealing with them for almost five years. They are reliable, prompt and give good service.
I've never had an issue with them.
We needed a repair piece for my son's violin, it came in time for his recital! Shipping was more than the product, which I didn't like, but we didn't need anything else so had no choice.
I ordered cello gut strings for my Greek Karpathian Lyra. They were very expensive but the quality is unmatched. These are by far the best pure gut strings I have ever used. I guess you get what you pay for. Along with the excellent service, I couldnt be happier with my purchase.
Whether you're a beginner or an advanced musician, JohnsonString is a delight to shop. Much to choose from, wide range of prices and outstanding customer service.
I can always count on Johnson string to have above-and-beyond selection and service. Really, I wouldn't consider ever using another vendor for violin music, supplies, and service.
I've always had a great experience. The products are superior and there is a wide selection available.
I received the item on time. UPS tracking was provided.
The product itself is not as nice as the previous one. No violin cover included and no strap to hold the shoulder rest. This kind of details are not shown in the item description and photos.
Adjustable cellist chair is nicely made, as advertised, if pricey. This is only initial impression of the chair. Delivery was prompt.
I received my order earlier than expected. Traceability of UPS was also assuring. I would use this shop next time
This is my second time I order strings from JohnsonString.
Excellent products, excellent service. Thank you!
Excellently packed. Arrived safely. Thank you. Now how do I get rid of the huge boxes? They are too big for my car!
This was a contract renewal for my son's violin rental. It was very convenient to be able to renew the contract online instead of having to go to the store. Thank you for saving me the trip!
Great product, reasonably priced, standard delivery arrived in 36 hours! We ordered a bow several months ago and had the same type of experience. Very pleased with service - customer service rep was very helpful when I made a follow-up call.
It was very easy to shop the Johnson String website. I appreciate the good price on my strings and the very fast free delivery.
Answer: Southwest Strings and Johnson String Instruments share some products and sometimes have different prices for the same product. Southwest Strings does have a smaller selection, but they have free shipping on everything.
We have served the Greater Boston string-playing community since 1976. Together with JSI’s Guitar Shop and Carriage House Violins, we form New England’s largest stringed instrument company, here to offer our customers—beginners through concert artists—the very best in bowed and fretted instruments sales and service.
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