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JohnsonString Reviews Summary
Johnson String Instruments is generally well-regarded for its high-quality products, competitive pricing, and reliable service. Customers frequently commend the company's extensive inventory and prompt shipping, which enhance the overall shopping experience. However, some concerns have been raised regarding customer service, particularly in handling issues like incorrect item colors and support during returns. While most feedback reflects satisfaction and loyalty, occasional lapses in communication and support suggest areas for improvement. Overall, the company maintains a strong reputation, with a loyal customer base appreciating its offerings despite some service challenges.
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Ordered the rental instrument online and the instrument was pick up at school. Easy process for rental. Good customer service.
We received our order quickly and with everything we ordered in great shape. Will order again if I need something else
Order was easy to place, directions very easy to understand and follow. My grand son's cello arrived in time for his first lesson even without a great deal of lead time for our order.
Nice book! Well packaged and arrived on time. Would order again. Excellent service! Highly recommend! Thank you very much!
I ordered a violin, the book on strings, and two chin pads with Johnson String ans I have to say I am very pleased with the items so far. Needless to say, my daughter is VERY excited to play the instrument.
The string cleaner for violin is so much easier to use than just a rag. It cleans the entire string of rosin. It is awesome.
I needed a center chin-rest. They have an adjustable model at the price point I was looking in ($20-30). The order came within a week. In the online description it said it was made from some new age material. Looks like and feels like plastic, but it'll work alright. The height is adjustable by switching out a couple of pieces. That adjustability was the selling point. I also found I really like the contouring where the chin actually rests. Comfortable, and helps me hold up my instrument easily without strain or discomfort. Found this company through a link from a YouTube video. Took a chance. Glad I did. They did well. Thanks!
I place an order for a book for my son's Orchestra class. I normally order everything on Amazon but I couldn't find what I needed there. So I ordered from Johnson strings and everything went smoothly. It is legitimate and reliable. I will definitely order from them again!
My online purchase experience has been excellent. However, my experience with the Carriage House store has been more mixed. I was thinking about buying quite an expensive instrument. I found the sales associate I interacted with to act as though I were doing him a favor by purchasing with them. He was slow to write back, brief in what he wrote, and not very friendly. I ended up purchasing the instrument from someone else, who was much more welcoming and really appreciated the purchase.
Easy and trustworthy. The process was easy and the instrument was received at my daughter's school. Everything was in good condition.
I don't appreciate receiving automatic emails that address me incorrectly.
The body of the message said:
"johnsonstring.com [sic] has partnered with Shopper Approved in order
To gather feedback and ratings."
I suppose that means that "johnsonstring.com" pays money to "Shopper Approved" so that they will send out such messages.
I suggest that "johnsonstring.com" save the money they pay to "Shopper Approved" and use it towards lowering their prices or shipping charges instead. That would be something customers could appreciate.
Johnson Strings knows that my item was delivered. This is just a trick to get me to write a review. I thought I was dealing with a smaller company, not a large corporate entity.
I have been ordering from Johnson Strings for years. Every order has arrived perfectly and often in half the time I expected.
They have a vast selection of strings and everything any musician might need- at excellent prices. My most recent, BAM
Case hoodie arrived in just a few days. Strings ordered recently came in two days- using regular delivery! Lifesaver!
I have ordered from Johnson Strings a few times. For my most recent order, they forgot to let me know that my order shipped and therefore also did not give me a shipping number. I emailed them a week after my order to ask whether my order had shipped yet or when it would ship, at which point I was told the order would arrive that very day. Everything in the package was as expected except that one of the rosins I ordered was very cracked. JSI contacted me the day after I complained to let me know that they are replacing it. Although I am disappointed by their failure to let me know my package even shipped, this is the only time it has happened so far out of 5 or 6 orders I have made and their customer service was responsive and prompt each time. I suppose I would still give them an overall 5 stars given both problems with this order were resolved promptly and my other 5 or 6 orders have gone fine.
Also, their "Adjustable Musician's Seat" cello chairs have been my favourite chairs for cellists for some time. I highly recommend those for cellists and harpists.
The rosin came to my house quickly and was in great condition. Price was fine. This survey & it being mandatory is ludicrous.
I received my cello case in a timely manner, and I was happy to see that it was checked for quality before it shipped to me. They put extra care in packaging the case for shipping which I greatly appreciated.
I've ordered a handful of items from Johnson Strings in the past few years, and it makes life so much easier than commuting to the nearest violin shop (in my case, +1.5 hrs away). Thanks for the new Larsen's!
My new violin case is just beautiful. It was delivered exactly when it was stated to be delivered. My experience with Johnson strings is consistently outstanding.
Excellent device! I like it much better than any tuning app I have tried!
Thank you very much for having it on sale!
I was very pleased with the strings. I ordered from two different brands, Thomastik and Larsen, and y'all sent exactly what I ordered. Thank you guys!
From the business
We have served the Greater Boston string-playing community since 1976. Together with JSI’s Guitar Shop and Carriage House Violins, we form New England’s largest stringed instrument company, here to offer our customers—beginners through concert artists—the very best in bowed and fretted instruments sales and service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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