Joann Fabrics

I ordered 8 yrs online. Twice! Both orders got cancelled due to the idiots not being able to find the fabric! I was CHARGED for this on my credit card, I Cannot get my money back from Joann's. I can't get Joann's to return a email. I held for customer service over and hour. Then was hung up on! When I finally got someone on the line I was told it was not their problem! I had to contact my bank! DO NOT BUY FROM THIS COMPANY! I AM HAVING TO DISPUTE THE LARGE CHARGE WITH MY BANK!

I ordered two pieces of fabric with a Gift Certificate. I received one length in 2 pieces in two separate shippings. Useless, as I needed the length. The other fabric was so cheap that it was unusable. I followed the directions for returns, sent email saying I was returning and why, and received my shipping label. Sent another email... got fast responses. Was told I would be refunded when the fabric arrived. No response after that. Called twice, sent emails. They said they sent a gift certificate but I never received one. Called again, emailed again. No response. I lost out on a Gift Certificate for the second time! The first one wouldn't work at all on the online site. They DO answer phones and keep logs of orders, but are totally ineffective in fixing the problem. Just take your money elsewhere.

Joanne's policy of online purchases is a TERRIBLE policy. Just so you know, you are charged for your order when you place it, then also when it's shipped. Supposedly when it is delivered your original money is returned. I find out today that it is 10-14 business days before it is returned. This means that Joanne's Fabric is using your money for over a month. My order was only $46.97, however, if they do this to every online customer, they are making a killing off our money for the month. I have made four phone calls, all to no avail. I will not order or shop at Joanne's ever again.

If I wanted an incomplete order I would have went to the store. I ordered online so that I would receive ALL of the yarn I needed for a project. Instead I got maybe half my order (in 5 different boxes/shipments?!?!?)and they didn't even offer a rain check or to send the remainder when available. They Just canceled the portion of the order they claim to be out of stock in. They have plenty of this yarn! Now I have to wait for it to go on sale again to complete my project. Very unhappy with jo-Annes right now

I placed an order online nearly two weeks ago, still have not received it! The day I ordered it I got an email saying it had been shipped and was to be delivered February 1. February 1 came, no order. I checked the delivery status, it said it was still coming Feb. 1, no updates, no nothing. Just kept saying "check back again". It is STILL not here, it is literally crawling here at a snails pace. I will never place another online order with this place again. No excuse for the slowness, even with the bad weather. I got other packages regardless of the weather so they can't use that as an excuse!

Team member name Kim at the Houma Louisiana store, was really rude to my sister in law and my self. It happened about 2 months ago the first time and I wasn't going to return but I gave it another chance and now that I received the same kind of service for the second time My sister-in-law and I will not be returning to your store. I have never received bad service at any other Joann's. I will also inform my family & friends who shop at the Houma store of my experience there and I'm sure that they will not return to your store.

If I could give them less than 1 star, I would, but since it is the lowest rating available, I had no choice but to give them 1 star when they deserve much less.

If you are searching for the worst online shopping experience, then look no further. Joann Fabrics is, without question, completely inept in how they handle and support their online shopping platform.

Let's forget the 6-10 business days they suggest it may take to get your order processed (which in itself is ridiculous - who needs 6-10 business days to gather up a few trinkets laying around in their stores and put them in a box and ship it?). I placed an online order for some holiday items - after 14 business days, no update on when it would ship. After repeated calls to their helpless call center and receiving multiple run-arounds from nice people who were completely clueless about how to do anything, I suddenly receive an email from Joann that nearly all of my purchased items are no longer available to ship, even though I placed the order THREE weeks prior, they now suddenly were 'out of stock.'

Each communication with their customer service team resulted in different information, no direct answers to any of my questions, and next-steps they promised to take but never did (i. E. like sending me an email with the status of my 3-week old order that was lost in the abyss).

Note: When I did get someone in their helpless center who seemed to have an IQ higher than a doorknob, they indicated my order was going to be coming from the local store and was waiting for shipment for the past four days. Waiting for shipment? I could have been to the moon and back in the time it took these mental midgets to figure out how to put tape on a box and call UPS to pick it up.

Just read the other reviews here and you will see a clear pattern: Joann, who clearly is stuck in the stone age with their online shopping platform, and they must have required all their senior management to skip class the day business school offered Customer Service 101.

Avoid these guys like the plague. In fact, do yourself a favor and never shop here ever - EVER. I for one will never spend a nickel in a store that treats customers this way, and anyone with any self-respect shouldn't either.

I ordered 2 personalized fabric pieces with my grandsons names on them for Christmas quilts. First they kept pushing delivery dates out. FINALLY they arrived last night and one piece has the WRONG NAME on it! The other one is okay but I can't use it. Two little boys with one boy having his name in his quilt and one without? I don't think so! Just on the phone with them and they offered to place another order. Gee thanks but... just give me my $$ back. I will NEVER use Joann online again nor should anyone else!

I have tried twice to order fabric. Once to be delivered. It came in three separate pieces in two boxes. One box was delivered to the wrong address and I got it a week later. I then ordered 8 yards to pick up in the store. I was sent an email that there were 4 yards ready. I went to the store to cancel the order. The staff there(very nice) were not able to figure it out. Because of something they did accidentally in the system, I was charge for the fabric. The customer service online is terrible. There is not phone number; you cannot speak to anyone.

I placed an order for some batting. 6-yards. I received an email the day it was to be delivered that it was delayed due to address issues and that it would be delivered the next day. Ok so two days I have to sit and wait for this package. Im home in my living room working not 5 feet from the door when I receive a text that the package is at my front door. I check just encase I was in the kitchen or something but I know that I didnt hear anyone at the door. The package is not there. So I check with my neighbors as the message suggest I do just encase It was delivered to the wrong address. Not there either. Seeing as it is the weekend I have to wait til Monday to contact them as they never provided a tracking number to me for Fed Ex. I called them and got the tracking number called Fed Ex and filed a complaint. I received a call from Fed Ex and the claimed that Joanns left a number off of my address and that the package was delivered to that address. Wrong because that address does not exist so Im not sure were you delivered it but thats not it. So I called Joanns back they issued me a refund and reordered it for me no charge for shipping this time. So I sent it to my parents home this time because I have always received packages when sent there no problem. Same issue. Got email and text that package was delivered and is at the front door. Its not there. So I called Joanns back and they state that they would issue a refund and thats about all they can do. I asked about maybe having it shipped to the store for pick up because I really need this batting to finish some orders and was told that that was not an option. They really seem to not care about customer service and could just really care less about the fact that they or Fed Ex who ever is at fault keeps losing there merchandise. Im so over Joanns.

To Joann's Customer service,

I do hope that this matter will be resolved quickly. Over the last week, I have spent over three hours on the phone with representatives from your company. Yesterday, I talked with a representative in Ohio named Alana. I had ordered 4 frames from your store on November 21. These frames were for a set of marched antique prints. I received two frames with the assurance that the other two would arrive soon. Thinking everything would be okay, my husband and I matted, framed, and hung two of the prints.

We waited patiently for the next two frames to arrive. Finally last Wednesday, December 5, I e-mailed my concerns and also called one of your representatives who assured me that I would hear from someone in your company within 72 hours. Well, no communication ever came. On Friday, December 7, I went on to my Pay Pal account to check my transactions, and lo and behold, I saw that I had a refund from your store of $23.96.

Remember, I NEVER HAD ANY WORD FROM YOUR COMPANY; so the only way I knew that the other two frames would not be delivered was through my checking Pay Pal! I immediately sent another e-mail and again called your representative in Ohiowaiting at least 30 minutes to be connected. Finally, I spoke with Alana. She checked and found out that the other two frames were out of stock and would not be delivered. She offered to send a return label so that I could return the two frames. Well, that couldn't be done since we had already thrown away the boxes and did not have boxes to fit the frames.

As I said, these are four matched antique prints to be hung on one wall. I absolutely need four matching frames. After much consultation with her supervisors, Alana said that your company would refund the other $23.96 and that I could keep or donate the frames. I have already taken steps to donate these frames to Goodwill, and I have ordered 4 new frames from another vendor. (By the way, I spent a considerable amount of time calling other Joann's stores to see if anyone had the frames. The store in Sarasota had one. The store in Fort Meyers stock list said that they had 3no, when I checked, they had none. The other store in Fort Meyers listed 8 in stockno, when I checked, they had none! We would have driven two hours if we could have located these frames since two of the prints have already been matted, framed, and hungno small task!) It would seem that, in your stores, the left hand does not know what the right hand is doing!

I checked my Pay Pal account this morning and there was no refund; so I am writing this e-mail. This will be the last action I take before I send this e-mail to Pay Pal to resolve this matter! I shall also post this e-mail or a facsimile thereof on every review site I can find for Joann's stores.

I have been a faithful customer of Joann's for many years. In the hours I have spent this week waiting for customer service representative, I have listened over and again to the recording that reports how important customer relations are. I have not, in this case, unfortunately, found this to be true.

I would like this matter to be resolved and the refund given. I despair of anyone from your company contacting me since, for some reason, even though you promise a response, none is forthcoming.

Sincerely,
Sheila C. Henry

I had placed an order with the Cyber Monday deal for some items I was going to get as a Christmas present. These items were not available for pick up anywhere nearby so I decided to pay the $8 for shipping. Several days AFTER I placed the order and paid the total I received an email that one of my items was no longer available and would be cancelled. Then a week later I received another email that the second item was cancelled. I've never had my items cancelled after payment, this has been so frustrating. It took almost a week for them to take the charge off my card. After reading the reviews and seeing I'm not the only one dealing with these issues I will not be giving Joann's my money again.

When I went to my nearest JoAnn store to pick up 2 orders that I had received emails stating they were ready for pick up, I was told they were canceled. No phone call, no email, no explanation. The store employee informed me ALL online pick up orders were cancelled. I'm guessing this is because they offered a 60% off coupon code that could be used repeatedly, which they probably did in error, or didn't realize people would use it repeatedly. I rated a 2 instead of 1 only because the employee did sell me the products I had ordered at the 60% off, but shame on you JoAnn. If you make a mistake, live with it, don't weasel out of your offers.