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Joann Fabrics Reviews Summary
Joann Fabrics has 584 customer reviews and ranks 117th in the Fabric category. Common review topics include customer service, gift card, sewing machine.
I have many complaints with Joann Fabrics. My current problem is that is no customer service on week-ends. There are CS phone#s given on line that are "not in service". How frustrating is that when the order you placed on Friday is charged to your account twice. I have to wait until Monday to reach a rude CS rep. To take care of my problem. (maybe) Your coupons are a farce! There's most always a reason why they can't be used. They always have one for some percentage off a regular priced item. That's when EVERYTHING is on sale! I love the mdse in Joanns but I've heard so many good things about Hobby Lobby. I just might try it today. And by the way most workers in the store are very rude plus I never get the full price for a return without a slip. One time I got less than half price for 8 skeins of yarn. I could go on and on but I have to get ready for Hobby Lobby. This is the whole truth and nothing but the truth. Gf
I placed an online order for in store pickup. It was24 hours since I placed the order. I went to the store and gathered most of the items on my order myself. Some of the items were no longer available. When I told the store clerk that she said someone came in and bought all of them. I told her I bought it yesterday online and she responded to me they haven't even looked at the online orders yet. I think it is so irresponsible and inexcusable for them to ignore the online orders. I ended up canceling my order and getting the few items I could find in the store. No apologies from them at all. I prefer the service at their competitors, at least they have online orders ready within a couple hours.
I ordered 6 10x10 picture frames. I got this huge box with no stuffing, padding, bubbles, NOTHING! Who does that? I bet everyone can figure out how well that ended!
I MIGHT shop a brick and mortar because the prices are pretty good, but will NEVER buy from them online again. I paid to have my items shipped, it wasn't free. They ship the absolute cheapest they possibly can. Essentially, your item will pass through the hands of EVERY shipping company there is. So it takes forever to get your order. I could have walked to the moon and personally picked it up, faster than, FedEx, USPS and UPS got it here. In fact, I'm still waiting on a package, 2 weeks after ordering. Oh, and don't bother emailing them, they won't return it.
My first order from Joann's, 16 skeins of Paton's Natural Mix Worsted Wool, arrived in 2 shipments. The first shipment had 6 skeins of the color I wantedand the color shown on the website. The second shipment had 10 yarns that were a completely different color.
On Friday morning, the 13th of December, I called Joann's customer service, explained the problem, and told the representative that I was leaving for the UK on Monday, the 16th of December, and would be abroad for almost 3 months. I needed the replacement yarn as soon as possible because I'd already started my project with the 6 skeins of the color I'd wanted, and planned to finish it in time for Christmas in the UK. We spent about 15 minutes on the phoneshe put me on hold a couple of times while she spoke to a manager. She told me she could expedite the shipping of the replacement yarn, and I would have it on either the 14th or the 15th of December. I questioned this because it was the weekend, and she promised that it would be here by Sunday the 15th at the latest. A couple of hours later I received a message from Joann's that the order had shipped. Though the message did say that the order wouldn't arrive until Tuesday the 17th, and the tracking showed that Fedex had not yet picked it up, I wasn't worried because the representative had promised me I'd receive it on time.
On Saturday morning, the 14th of December, I checked the tracking status, and Fedex had still not picked up the package. I called Joann's customer service again, and spoke to a man who told me there was no way a package would arrive on a Saturday or a Sunday if it had been ordered that Friday. I explained my predicament: that I'd be out of the country when the package arrived, and it would sit on my front steps for almost 3 months. He said he'd talk to the order department, and see if they could get the package to me before I left on Monday, and if not they'd cancel the order. He said he'd call me back and let me know something that afternoon. He never called back.
That afternoon I emailed Joann's to cancel the order, and in the email detailed my terrible customer service experience.
It is now the 18th of December, and the yarn has just arrived on my doorstepin the US! And I'm in the UK.
I ordered 16 skeins of Natural Mix Patons Classic Wool yarn from Joann's Store. It was shipped in 2 orders1 of 6 skeins, the other of 10. The first 6 were the color I wantedand the color shown on Joann's website. The next 10 were a totally different color! I had already started crocheting a blanket with the first 6 skeins. I have absolutely no use for the 10 skeins that are the wrong color. Why would a company send yarn meant for one project in 2 separate orders?! If they'd been sent in one order, the difference in color would have been noticedeven by someone who doesn't have a good eye for color.
My product has not been dispatched 4 weeks later. No reply from their customer service team, have tried email, facebook, phone. Do not use this company. It is criminal.
I tried them my phone and by email. My order got BLOWN OFF. And I never even talked to anyone. I did sit on hold 4 days in a row. The company is F- on Customer Service. DO NOT ORDER FROM THEM. Unbelievable waste of time and money. They had my money for over a week. They never contacted me.
I ordered 15 or so items online. Over the next two weeks, emails began trickling in that certain items were actually sold out and had been canceled, but my order status said "partially shipped". It was impossible to tell what was shipped and what was cancelled as several items were still in limbo after 2 weeks. No phone available on the site so I googled reviews and got one. Got an old-fashioned busy signal, no way to leave a message. Had already sent an email, took over a week for a response that said it had been delivered 11 days prior and have a nice day. I tracked it and found it was sent to Ohio. I told them this (I live in Wa State) and got an immediate response that it was actually damaged in transit and I'd have to wait 2-3 weeks for it to be returned to them to get a refund. I called 3 more times and got disconnected twice. Finally found out that Ohio is actually their point of origin for shipping but she still couldn't just issue a refund even though tracking even had a receiving employee's signature. I was placed on hold multiple times, so long their hold music just stopped and I'm left with silence wondering if I'm even still connected. I'm super patient and quiet, but this was so bad it was like someone was playing a joke on me. I am finally resorting to opening a Paypal claim because thank goodness that is how I paid. I have been in customer service my entire life and this is hands down the worst company I have ever dealt with, right up there with those Chinese companies that sell cheap junk online and never deliver. I have never said this before, but I will never shop online with this company again. Ever. They failed on every point. Actual availability of what they advertised on their site, delivery, customer service, all of it. Way too hard to get my money back over their errors and after I'd already waited weeks. No one needs this headache.
I got my best friend melty beads for her birthday there and some were already ironed. Please fix this situation. Please and thank you.
Joann's online shopping is not user friendly. In my opinion, it takes way too many "clicks" to find out that your choices are not in stock. And during any sale, a huge percentage of fabrics presented aren't actually available for sale. Hours of shopping yielded two choices. Days after I ordered I received notice one fabric was indeed unavailable. Then they charged my account twice. Customer service told me in a week one charge would come off my account. That was a lie. I'm pursuing my refund still, a month later. I would not spend another dime with Joann.
I got two gift cards for gifts for a couple of friends birthdays. When they attempted to use the cards they showed a zero balance! I've reached out to store management and their corporate customer service and after two plus months no resolution! Even had original purchase receipt! Absolutely ridiculous! NEVER AGAIN!
JoAnn, So Burlington, VT. Sales ladies are nice, but merch is overpriced. Coupons are misleading with too much small print disallowing the discounts. Staff is short handed. Never enough associates to cut fabric nor check out. Fabric is frequently short of measure by the time you get it home and straighten it out to form a right angle of the length and width.
Earlier this week I requested a price check on a package of serger needles. The check out lady did it. There was one package among a lot of notions I was purchasing. When I got home and checked my sales slip, the package had been added twice to the order. Apparently the price check added it to the order and then when she actually scanned my items, it got added in again. For the $6.49 it cost, I cannot waste my gasoline and time to go back there. If there were any other sewing stores in this area, I'd certainly not shop at Joann.
I ordered two items from Joann.com during a sale. A bag of glass pellets and a larger bag of plastic pellets. I was sent the smaller one of my items crammed into a small box with a order summary stating that it contained both items. There is no way the larger bag could even fit in this box.
I waited 3 days as their website tells you to. In fact, I gave it over a week. Missing my deadline for finishing the item I needed the pellets for. I started searching the site for help info and to attempt to track my order. The site tells me there is no order attached to my account, and the order number is wrong.
I called customer service today and they said my order number is incorrect as well. It's the number on my order summary that came with one of the items.
Their solution? After over an hour on the phone, I was "promised" a refund and asked to give my debt card numbers again to pay a portion of the price of the item I ALREADY PAID FOR so they could ship it to me with in 6-14 days! They were soooo generous to offer free shipping, but clearly not rush shipping.
Now I wait for emails and confirmations and see if my item shows up this month.
I am never ever ever shopping on their website ever again.
As a side note: The two people I spoke to were very courteous and friendly, but the hold music is 10X louder than their voices, and when you're speaking to them all you can hear is the roar of other people on the phone in the background. It's VERY hard to hear and understand them. Just a very frustrating and unpleasant experience.
I ordered items for pick up and they actually only had 2 of the items in stock but charged me for 4. Then they charged me again for the same 2 items. They owe me money and it hasn't been resolved yet!
I tried (for the first time) to order online (pick up at store to save time) - i received an email that my order was ready. I went to the store during my lunch to pick it up. My order was nowhere to be found. They had to run around to collect my merchandise. I ended up being 15 minutes late to work - my pay was docked. I ordered online to save time, not waste time. I believe they are short staffed. I do not think they should offer online ordering for pick up at store if they cant handle it.
They charge your card twice! They hold the full amount of your order until it ships, then they charge your card the full amount again, and they don't reverse the held amount for 5-7 days.
I, unfortunately, have nothing positive to say about my online experience with Joanne Fabric. It has been a nightmare!
I ordered a Cricut Explore Air 2 and on 9/26 received an email saying it has shipped and should arrive at FedEx (which I requested for safety) on 10/1
I went to fed ex and they reported that it had not arrived. I called Joanne's and they said yes I had arrived. After many back and forth for the next 10 days, it still has not arrived!
I've now been given a 4th arrival due date and customer service said "there's nothing they can do".
I have learned a hard lesson... I should have ordered from Amazon or from Michael's as they are always efficient, helpful, fast delivery and on target for customer service.
Please learn from my mistake!
I received a birthday postcard from Joann for 20% off purchase. It does state,"includes regular and sale priced item". Also says,"excludes clearance items doorbusters and remnants". I bought a sale priced item and expected to get 20% off as the postcard states. Cashier did not give me 20% off and when I asked, he said it's already discounted. I explained to him what the card stated, he would not even look at the card and refused to give me the 20% off. When I got home I looked online to see exactly what a doorbuster was just in case that was the issue, it was not. I clearly should have been given the 20% off. I wrote a complaint to the company and I did get a reply back that I was not pleased with. They didn't explain anything about the postcard or why I wasn't given the 20% off. They only apologize that I was not pleased, and then had the gall to invite me back to Jo-Ann's. That will never happen again. Once I thought about the response back to me, I realize that it was a computer automated response. Don't even bother submitting a complaint because customer service is not even reading them. Very poor business ethics
They charged my three time for one online order held my money for five days I had to contact three different customer service numbers in one day go back and forth with managers telling me they were gonna call my bank and rectify it but never did I had to spend hour on the call between and it made my day miserable I should bought anywhere els lesson learned
I highly suggest that you know what you were doing and what you need and the location of it when you go to the store. You will have a hard time finding any employees to help and when you do they not be as knowledgeable as you would hope for. So many mistakes were made during my experience, the line for the checkout was very long, and it even took extra time wasted because nobody asked if I had a coupon so I needed to make a return directly after my purchase so that I could then save over $30 on my purchase. That is significant.
