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Joann Fabrics Reviews Summary
Joann Fabrics has 584 customer reviews and ranks 117th in the Fabric category. Common review topics include customer service, gift card, sewing machine.
Three separate times I tried to order specific fabric from Joanns. Three times they said it was in stock. All three times, over the course of several weeks, they cancelled not only the fabric but other parts of the order after I just ordered it. This is ridiculous. If they know at 10:20 that they are out of it (when they cancelled my order), they for sure knew at 10:19 (when I ordered it) that it wasn't in stock. At best, it is absolutely inept.
Today is May 25th, 2020 and I still have NOT received a phone call from a Store Manager or a customer service person. Completely unacceptable. I'll never set foot in Joann Fabrics again.
I placed an order for (1) 8oz Mod Pod Puzzle glue on April 23rd, 2020. I placed my order for curbside pickup based on Covid-19. I paid online on 4/23 and received my confirmation email and my Order# showing my item was in stock. About 10 minutes later I received another email stating to "hold on, do not pick up my curbside order yet, because they are pulling my order and someone from their JoAnn Team would contact me when it was ready for pickup."
*** I've been waiting since April 23rd for a curbside pick up email.***
After finally getting tired of waiting I called Jo-Ann Fabrics yesterday, May 8th and an extrenely rude customer service woman answered the phone and TOLD ME with no explanation that my order had been canceled because my item is out of stock! I asked the customer service person why I was never contacted either by telephone, email or text to let let me know that my order has been cancelled? I told her I'm looking at the item online right now on their Jo-Ann Fabrics website and it shows the item is STILL in stock. Apparently that was the wrong question to ask because the customer service woman hung up on me. I am attaching my confimation email and another picture showing they have/had my item in stock but yet, they cancelled my order with no explanation whatsoever. Extremely RUDE customer service! I've been waiting 3 weeks for my order and even though it shows my item in stock, I was never notified the item is not in stock, I was never notified of anything! I will never buy one thing from Jo-Ann Fabrics again.
1. RUDE CUSTOMER SERVICE.
2. YOU DO NOT HANG UP ON A CUSTOMER SERVICE CALL, EVER.!
3. Your inventory needs to be adjusted, counted and corrected to show that you are out of stock if you don't have the product in stock.
4. Last but not least you should always contact the your customer (ME) when you find the inventory is wrong and the item is out-of-stock or on backorder. You just don't cancel an order with NO explanation! I suppose MY waiting 3 weeks for my JoAnn Fabrics order was not important enough to at least one person at J. A. F. Because not one person could be bothrered to send an email and say the item is out-of-stock momentarily. You should've called, emailed or texted me to keep me advised on my order or with a "new stock date" OR at the very least told me my order was canceled.
5. Shoddy business practices. Also the lady on the phone yesterday should be fired for handing up on me. (Yes, I was being "polite" on the phone)
Worst experience ever. Not only did I wait 3 weeks now, but now I need to go back to look through my credit cards and search for a credit to make sure I was credited back for my purchase. Complete 3 weeks waste of my time. I would like a store manager OR A DISTRICT MANAGER to call me as soon as possible. ALL my information, along with the order number is attached.
I am disgusted by your business practices.
I ordered fabric to make face masks on 5/2 (at a dramatically inflated price) and received shipping confirmation on 5/12 but the tracking information hasn't been updated since then and I never received. It Is obviously lost so I tried contacting Jo-Ann requesting status update thru the form on their website but received no response. After several tries, I sent several emails directly to customer service requesting that they reship but still no response. It's been nearly 2 weeks since I initially contacted them and I've been sending daily emails simply requesting a refund and still have heard nothing. I understand these are challenging times but this is inexcusable.
I am a disabled veteran.
The store advertised a Memorial Day sale with prices marked up to 80% off.
But u cannot use this or any discount unless you sign into your account online.
So if u have no phone... no discount.
This includes military discount as well.
What a poorly designed site experience. Products show up in my search as being on sale and offered to be sold. I was allowed to make a $216 purchase, but received no confirmation email. After waiting a week I learned that they don't have a phone number to call regarding online orders so I submitted a complaint inquiry online. Two weeks later I went into the store to check status, only to learn that they cannot assist with an online order. Exactly 1 FULL month later, I received an email from my online complaint saying the product is out of stock. Amazingly horrible shopping experience. I'd yell to them to get their site fixed, but now that I'm reading other customers reviews on their poor shipping practices and lack of customer service, I think I'll steer clear. So sad that I have to walk away from one of my favorite stores. But I'd rather not deal with the stress!
Not Only Haven't I Heard A Responce. They Claim That They Don't Charge You Unless They Ship It And I Was Charge Almost Instantly And It's Been 4 Weeks And Nothing Has Even Shipped Out.
I ordered close to 50 yards of fabric in addition to some tools; over $200 in supplies. They canceled half the order after the first week. It was unfortunate, but I understand that in times of high demand there can be a lag in updating the website. Then, a week later, they canceled the rest of the order. The email didn't even bother telling me that the entire order had been canceled. Rather, it simply stated that some items had been canceled. I had to look up the order on the website to see that they had marked it "completed" after cancelling everything. Everything. They took 2 weeks and then canceled everything in a $200+ order. It seriously took 2 weeks for them to figure out that they have NOTHING I ordered? Unreal. What a complete waste of my time. I will never go back.
Every time I go into the store located in Menomonee Falls Wisconsin, I am treated so terribly. No matter which rep I approach asking for help. They turn their noses up as if I asked for their personal money. They won't help me and than say things like go over there and look or wait in line. I say there is no line and I need help with a certain kind of fabric. They still refuse to help me no matter what my dark skin self ask for. I think they are trained to be rude and prejudice. So sad! I have to got to this store because they are near and usually have what I need for my projects. I really miss good people
My online order has been so messed up -worst online order I've ever experienced. I will NEVER order anything from this company again. First they said my order was delayed after I waited weeks for it to arrive. I cancelled the entire order only to be notified a week later that the order was on its way. The order arrived only to be billed a second time for what I assumed was a billing error. But today I received notice that the remainder of my order would arrive this week WHICH I DIDN'T ORDER. I have no idea if they will take more $ from my account for an order I didn't place. I can only assume if you place items in your basket but then delete them they treat it as an actual order. This company has terrible customer ratings. I've learned my lesson. Only wish I had read ratings before placing order. They do not respond to texts or emails. Does no good (I found out) to contact this company. You won't get a response from them other than to tell you delay is due to COV-19
I understand things are taking longer with the current situation. However, dealing with a lot of other companies, Joann Fabrics is the worst. There is virtually no customer service at all. Orders get cancelled after you wait days and days. Then placing orders for delivery, you hear no response and nothing is happening with that order.
I agree with other reviewers. Yes, everything is different with the pandemic, but two orders in a row they cancelled my online order after over a week. They said the items were out of stock, but they're still selling them on the website.
No customer service phone number - really? I can't think of any company that cares about its customers without a phone number. Their "help" line via email is pointless. It took 5 tries to get any answer at all, then it was a "nice" and totally meaningless answer that didn't answer any of my questions.
Their website has a lot of marketing about making masks, but they don't really support it. I'm making masks to give away with other people in my church. YES, it really does matter Joann's that you make good on items you sold to me. For my first order it took me 2 weeks to scrounge around and get what I needed from neighbors. I should have learned! My second order is partially "cancelled" (by Joanns), 1/2 "in process." No answer from their help line about any estimates whatsoever about when the items might be available.
Truly lousy, uncaring service no matter what they may try to tell us.
I placed an order well over a month ago and still have not received my products. Customer Service has been unresponsive. I've emailed them several times and haven't received a response. Dont waste your time trying to contact them via phone. You'll only receive an automated message stating to email them. Save yourself the time and energy -SHOP ELSEWHERE.
I have tried many, many times to order fabric from Joann.com. All items were in stock, according to the website. All orders canceled. I'm so sad this fabric is unique to Joann.com. I jumped quickly when I saw there was only 6 yards left. I ordered 5. The number went down to 1, making me think I was going to get it. Nope. My order was canceled. What is the point of this website? The email system is a joke. No response. The phone number is not allowing you to speak to anyone. I just disconnect you after you hear the message. So disappointed!
I ordered bias tape and the same day and for 4 days after received cancelled notice. Then 4 weeks later I received partial order. Followed their instructions to return the items and now over 30 days later and 6 emails to their 2 email addresses, still no reply back. Called the corporate number and unable to talk to anyone. I will NEVER buy from them again!
Ordered 2 items online which were in stock according to website. 10 days later no contact from them. Advised them to cancel order, then received message that the items were not in stock and they were cancelling my order. First and last time doing business with them. They really should just close down based on the other bad reviews.
I placed an order online to pick up curbside at the Westbury store. I called them 3 hours later to see if my order was ready to be picked up. They said I have to wait at least 3 days. I understood due to the Covid-19 situation. After three days, nobody contacted me and I had to call them again. They told me to wait for the pick-up email. I sent an email to customer service and no one responded. After I had waited for the whole week they sent me the message they had to cancel my order. If it has a zero, I will give them zero star because they did nothing to deserve 1star. Don't ever use there service
Tried to place an order online for curbside pick-up. Don't bother. The site won't let me check out. It just keeps sending me back to the same page. Called the store and was told that it is because the item I want isn't really n stock, just says it is on the website. B. S. I tried several stores with the same result.
I decided to do curbside service because I am high risk and was ordering material to make masks. I didn't want to go into the store without a mask. I received an email saying my order was ready and call when you get to the store. I drove 30 minutes to the store, called MULTIPLE times. NO ONE ANSWERED! How am I going to pick up my order if the workers won't answer the phone. I drove back home called MULTIPLE times again, and again the next day. Again, NO ONE ANSWERED. Then I get a response to my email 3 weeks later, saying that my order was cancelled. Wow, there's a bright one. Of course it was cancelled since I couldn't pick it up. Do your job, or don't offer a service. I will NEVER shop there again!
I placed an order April 16. On April 23 I received notification that my order was delivered to my door. I was home and immediately checked. Nope! It wasn't delivered to my house. I checked my camera and nothing was delivered to my house. I immediately called Fed Ex. They took my statement and I was advised that because it was a smart post JoAnns was responsible for a refund. I have repeatedly emailed customer service and tried calling but they are not accepting calls. There has been no response at all. I tried calling my local store to try to get some direction as to how to go forward. They were sorry but they couldn't help me. Email customer service has been my only suggested recourse. Customer service is dropping the ball! I have been a customer for probably 30 years... I'm very disappointed. I know the pandemic has created problems, but acknowledgement to my emails would be nice.
Twice now I have placed orders and over a week later, I get an email that "the items below are no longer available and have been removed from your order. Rest assured, no charges were placed on your account for the unavailable item(s) and any authorizations will soon be removed. SOON- The order date was April 18th! Today is May 11th! And they still charged the full shipping fee! DO NOT CHOOSE JOANN! I made the same purchase from Hobby Lobby, and it was here in 4 days! (and on sale!)
