Joann Fabrics

18 May Checked local JoAnn store for a box I found on their website. They had a smaller one that would not fit what I needed to put in it.

19 May Ordered the larger box online, because its dimensions would fit what I need to put in it.

19 May received a email saying my order had been fulfilled, and I could come in and collect it. (Raised a red flag, because the store was out of the size I ordered.)

26 May went to local store to collect it. Could immediately see it was the wrong/smaller box. I rejected it and asked for refund. The clerk said okay, and pressed buttons on the cash register, but did not give me anything. I thought this meant it had been put back onto my credit card.

28 May Credit card showed no sign of a refund, so I sent a message via the JoAnn website requesting the refund. Provided the order number, but they blew it off.

3 Jun Sent a 2nd message via the JoAnn website requesting a refund, but this was also blown off.

9 Jun Went in person to request a refund. A senior clerk was summoned, and she told me I could not get a refund. Before leaving I was curious to see whether their inventory had ever gotten the larger boxes, and I saw they had not. For some reason the senior clerk came after me and said she could try to press more buttons in a back office, and then more buttons at a cash register. I was amazed when, after all my trouble, she insisted on refunding me 11 cents short of what I paid. She continually argued with me, taking the stance that I was an idiot who forgot what size box I wanted and ordered, and too stupid to remember the amount I paid.

I ordered the Chicago Cubs Cotton Fabric Glitter, however I did NOT receive it. I received an email SEVERAL DAYS after placing my order stating it was no longer in stock. I understand businesses taking a bit longer to package & ship items right now due to Covid-19. But I feel like a lot of businesses are using this as a/an reason/excuse to delay shipments to customers and therefore this item was no longer in stock when it FINALLY came time to ship. If it was in stock when I placed my order, it should have been "reserved" for me, so to speak. This is very deceptive when ordering from JoAnn's.

I ordered craft items to keep kids occupied because of the 'stay at home' order. Received an e-mail that 15 of 20 items shipped next day, thought GREAT! 3 weeks later it is still waiting on Fed-ex? I have e-mailed twice with nothing being done... customer service stinks. STAY AWAY IF YOU NEED YOU ITEMS FOR AN EVENT. They were for fathers day but I doubt if they will be here so quick change of plans... 3 items in my order was received and 2 are showing nothing! Very disappointed and will NEVER order from them again.

I ordered an item on the website for curb side pick up. Two days later nothing... no email saying to pick up or out of stock. Called two days later spoke with a manager was on hold for a few minutes when waiting for manager! Then manager puts me on hold... no music just noise! Ugh. Finally! She says order was brought up front I can pick up! I really didn't want to go in store but I guess this on line curb side is a joke! Poor service... Never again!

I find it near impossible connecting with customer service on their website and no invoice with a phone number on it. I'm missing part of my order and can't report it to customer service. Lousy way to do business!

I ordered (4) items paid with bank card, $58 was on hold. Got an email about 30 minutes later, 3 items you've ordered has been cancelled, not in stock. Money still on hold. One ordered was in stock, they took more out of my account for that item that I had already paid for now that money is on hold! Why not take the money out of the $58 they were already holding on my account! They just do what they want with your account! This was the first and LAST time I will order any from this company! Why freeze before you check availability! Like most companies I deal with. It won't happen again!

HORRIBLE CUSTOMER SERVICE! I waited almost an hour and never even got in the store. Get to the door only 2 of us left and said that the store was CLOSED with 7 minutes to go! BLEW MY MIND! I asked for the store manager and I talked to her and pointed out my wait time and that they were wrong to turning me away as on of the last 2 in line after waiting so long. She was rude and just said ""WERE CLOSED!"No apology NOTHING! AND DO NOT ORDER ON LINE AND EXPECT A FAIR DELIVERY TIME! YOU HAVE BEEN WARNED! I HAVE BEEN WAITING OVER 3 WEEKS FOR THE LAST PART OF MY ONLINE DELIVERY! THE FIRST PART OF MY ORDER CAME IN BROKEN PIECES! ALL I CAN SAY IS "NEVER EVER AGAIN!"
L. A. BARGE

I placed my order twice, but the order never registered. I have received only one auto-reply from my follow up queries. Online fulfillment doesn't exist. The first time I ordered, it never registered and the fabric I ordered was out of stock when I returned to the site to re-place the order. I lost the opportunity for $2.99 shipping. A week later, I placed the order again. It seemed to go through, but I received no email acknowledgement. Today when I checked, it shows my order is still in the shopping cart! This is ridiculous.

I ordered multiple yards of a fabric. They shipped the wrong fabric. On May 6th, I called, was redirected to email, them, sent screen shots of correct fabric and the order. No response. Sent multiple emails in between now and then. I really just want my money back now. Pretty sure no one is reading their customer service emails. Called again today, still redirected to email. I'm pretty sure chickens are reading their emails and are pecking on "delete" key. I realize these are unprecedented times, but... come on...

I placed an order for several yards of fabric on May 6,2020. This particular fabric was not available for in store pickup. The website shows to expect some delays in shipping, but also says the order should arrive in 7-10 business days. I received a shipping notification on May 8. Not bad; however, it is now May 30 and the fabric still has not been provided to the shipper. Tracking information merely shows that the shipping label was created. I have reached out to JoAnns 6 times now on both email addresses, tried calling their customer service line which rings to an automated message, and then disconnects, have provided screenshots of my order page and the shipper's tracking page. Have I received a single response? No. Not a peep. They had no problem charging me for the fabric, but I obviously haven't received it, and I've also not received a cancelation notice or a refund. Customers clearly are not a priority, and if they keep this up I don't know how they are going to stay in business.

I will NEVER order from them again. I ordered, and they charged my card. Then, I got an email stating part of the order had been cancelled as it was unavailable. They never took it off my card. Instead, as they piecemeal filled the remaining order, they added charges additionally to it. So, for $43 dollars in merchandise that I am to receive, they have charged me $132.00 on my bank card. They don't answer the phone, and they don't return emails. I have no idea if I'll ever get the fabric. It doesn't look like anything has ever actually shipped. I'm going to file with the Better Business Bureau.

Dear Joann Customer Service,
I'm writing to you regarding your recent addition of face masks to your line of products. I can't begin to tell you how abhorrent I find it that you used selling mask supplies as an excuse to stay open during the recent Covid 19 quarantine, selling products to local seamstresses and craftspeople to keep your business going, only to turn around and produce your own mask line, undercutting the price of those very same seamstresses and craftspeople who kept your business going through this pandemic!
How do you even begin to think this practice is acceptable? Of course you can undercut our prices, you get your own products at wholesale prices, while we are paying your retail price! I've dealt with late product delivery, shortage of supplies such as elastic, interfacing and even fabric, while trying to be patient with your overworked personnel. I've had cancelled orders of needed fabric, because your online inventory can't keep up with what you actually have in stock. I have made multiple purchases over the course of this pandemic, standing for hours in long slow lines because of limits on how many people could be in your store, only to be told once I got in the store that I could not purchase the quantity of products I wanted, if you even had them in stock, and that I had 15 minutes to be in the store. In exchange with my patience, patronage and tolerance of poor service, you're now going to start selling finished products of sewn items that undercut my business. I will be finding an online store with which to do business, and you can rest assured that it won't be Joann.com. I would very much like my comments to be sent to your corporate office. I'll be sure to post them online as well.

I ordered some items from them such as thread and some fabric. They were in stock when I ordered them. Then I get one item and wait for others then get an email that says my order got canceled. Later I get an email saying my order is in process. I get one more item delivered. Then every day I get more emails saying my complete order is waiting to be shipped and then ann another email saying it's cancelled. Then I can't even log in since it doesn't recognize my email address. I've already emailed customer service and nothing. Calling is useless since they say they are not receiving calls. I'm still waiting for my password reset.