Joann Fabrics

Don't do it! If your order is short you are still charged the full amount. When you pick up the order they will charge you again the correct amount!
I went to the store to get it corrected. Spoke with the manager. You have to contact their corporate site. *******120 was the number on my card charges.
Disconnects after you listen an reject additional offers.
It's sad that the only fabric store in town is Joanns.
Currently out $45.00.
Dispute through the bank.
What a racket!

So look, I have enjoyed being a customer of JoAnn since I was 16 when I got my first job however, they are going down especially the online customer service. On line, they force you to buy 2 yds. Of the fabric you want when all you need is 1. What's wrong the cutter can't cut 1 like they can 2? I understand that your should include 1 yd. Pieces with a minimum of 2 yds. For your entire order! This to me sucks and is definitely not catering to the customers that keep them in business.

My wife and have spent hours on the phone with customer service at Joanns Fabrics. Each time we called about an on-line ordering website problem we got a different answer. Out of frustration, I asked the supervisor to escalate my call to a higher level I was told rather coldly that was not possible. They promised to look into our problem and get back with us as soon as possible. Nothing ever happened. My honest impression is this company cares little for its customers. Needless to say we've had enough!

I purchased an absolutely beautiful wreath online. It was shipped just hours after I ordered it and arrived a few days later. Gorgeous. I showed it to my mom and she looked online as well as she was looking for one for over her fireplace. She found a few, all were said to be available in the store, so we went to look to see them in person. Aside from a Christmas wreath or 2, there were no wreaths to be found. We did find some Bloom Room stems which were advertised as buy 1 get 3 free. She had been looking for these to put in vases so we spent a good amount of time going through them and finding the perfect ones. When we went to check out there were 2 customers who entered the line just before us. The phone started ringing so the cashier picked up the phone. When she was done it started to ring again, and rather than calling over the next customer she answered the phone again. So we all just stood there looking at each other. She finally put the second call on hold and helped the women in front of us. When she was done with them she picked up the call on hold and told the person on the other end "I'm sorry I checked and we don't have any". Clearly lying to the customer, which is not something you want to see. THEN she called us over, rang up our stuff and it was almost $50. We told her what the sign said to which she replied that all of them had to be the same. It said that nowhere on the advertised signs, which would have been helpful to know. She really had no interest in our situation so we just left everything on the counter and left. We would have been fine with this requirement had we been informed of it. Frustrating to spend so much time shopping for something only to get this screw you attitude. I work in customer service and would never treat customers, in person or on the phone, in such a poor manner. But based on reviews, this seems to be the norm for this store. Part of this is the fault of management, if you allow it, it will continue. But there's some responsibility on the workers here as well. We have other options and will use them instead. And as good as my online experience was, I won't order from them again. For the record, we were at the Centereach, NY store. (Not that anyone from this company cares)

I placed an online order at 3 pm Sunday, October, 3 for curbside pick up. When I called 2 1/2 hours later to see if it was ready. I was told it wouldn't be ready until the next day. When I called the next afternoon, I was told it still wasn't ready, and that I should check back later. When I called late in the afternoon, I was told that my order Still wasn't ready. At this point I was no longer satisfied with waiting. So I asked if I could just come in and pick up the items myself without having to pay again. I was told of course, that would be fine. No apology for the delays or inconvenience. So I grudgingly when into the store and selected the items I had ordered the day before for pick up. Then when I got to the check out and showed my order on my phone, I was told that they had my order ready. When so asked since when it had been ready? I was told since last night just before closing. I explained that it would have been nice to have been told that during and one of the three times I'd called to inquire, or alerted via email as the website said I would be... Again, no apology for any inconvenience. Don't advertise services you're not actually capable of providing. Very disappointed and frustrated. In the future, I'll take my business elsewhere.

I placed an online order on September 1,2020. I received a confirmation of my order with a not that says expect longer wait times due to COVID. This is understandable. But... after waiting almost one month I sent an email asking when I could expect my order. The response was "There was a technical error and your order did not go thru. I did not receive ANY message like that and I don't believe it to be true. This happened once before and I believe only because they were out of the product then and are out of it now. They have terrible, rude customer service. They have NO intention of fixing the problem, did nothing to correct it. If you have another source for what you need, I suggest you buy elsewhere. I have been a life long customer and I buy elsewhere no when possible. They advertise fabric as being available when it is not. There are hundreds of complaints about this online if you do your research. So it seems like there is a new ordering system trying to fix the problem, but it is worse than the old one. Don't waste your time!

If you're in the neighborhood of a Joann's store and decide to stop in, don't count on paying cash for a discounted item you've seen advertised as a "Pick-Up in Store." You still have to pay electronically and order it online, even if you've already gathered your chosen merchandise and are standing in the store showing the items to the cashier that they're on sale. She won't be able to accommodate you and allow you to pay cash, because "that's online." Same company? Yes, but the sale price won't ring up for you, because that's online. Same store that you would be picking up from? Yes, but... well, you know... that's online. Got it? You have to pay electronically online to get the discount. So I stood in the store and ordered the things that I had already gathered and had put on the counter, and I paid electronically. All set, right? No. Now I have to wait for my order to be "processed." So, hadn't I already processed the order for them? Should I hang it all back on the pegs and have THEM RE-gather it? No, they were good with me doing that work for them, but now I just have to cool my heels "for about an hour [I'm sorry]" while my order is processed. Order number? Doesn't matter. Confirmation of payment? Nope! That doesn't mean a thing either. Just wait an hour or so, and you'll get an email that "your order is ready to be picked up" while you stand there and look at the items that you gathered, paid for and the cashier bagged up for you. They'll be on the shelf behind her while you wait for the signal that you can now take your purchase home with you. This is the most idiotic way to run a business. Never will I set foot in another Joann's store, and I have deleted their app from my phone. This wasn't my first frustrating experience with Joann's, but it was the worst, so I'm done with them for good.

I used Joann online shopping and was charged 2 and a half times the correct amt. Customer service at the Mansfield, Ohio Joann store where I picked up my 2 items was not a good experience. The clerk who brought my 2 items to curbside could not even tell me t amount of my purchase and offered no help. It has taken me hours to resolve the double plus charge and it is still not corrected. No customer service number either. JOANN DISCONNECTED THEM. I think I know why! Email only and their response times have not been timely either. NEVER AGAIN!

The following review was censored by Joann employees - I purchased these Boye crochet hooks but replaced them with another brand from Amazon w/ rubber handles, as these hooks are very uncomfortable to use. My order for multiple items was broken up into several packages. This item took SO long to be packed up for shipping that I checked Joann website to see if it was even in stock. IT WAS. Delivery was so messed up by FedEx that Joann ultimately refunded the item price AND the total shipping cost. This was good as one of the hooks was bent just enough to render it unuseable. I had already ordered and received the better quality hooks from Amazon.

This wasn't the only time Joann completely messed up an online order. I tried to purchase white linen but received light brown / tan linen instead. The photo on Joann website clearly shows WHITE, so when I complained, I was fully refunded.

Additionally, Joann remained OPEN for in-store purchase throughout the pandemic lockdown - their EXCUSE was "essential mask making" materials, which is LAME. Joann has placed a higher value on their profits than on your LIFE. Doesn't that just stink?

I use Etsy and Amazon far more often than Joann, as I resent their lack of ethics. Time and time again, Joann has proved to be below the mark for quality & customer satisfaction. In other words: JOANN SUCKS! Don't trust them.

I don't normally go out of my way to write reviews like this. But I'm so frustrated with Joann that I need to vent.

My sister gave me a $30 gift card at the end of July for my birthday. I tried repeatedly to use it online but kept getting an "invalid card" message. I emailed customer service (because I couldn't find a phone number anywhere) and was told (2 days later) "don't add spaces at the end of the number". Well duh. I didn't. I tried several more times..."invalid card". I couldn't even double-check the balance because that online feature was down.

I went to the store where the card was purchased. I had the card and the activation receipt. No, they couldn't help me. They gave me a customer service number (which incidentally is not toll free).

I called and explained the whole situation. I was told that card could only be used at the store, not online. Well, that would've been nice to know, thanks. Finally, after several times on hold, I was told they would cancel the gift card and issue me an ecard which I could use online. But I had to wait 24 "business hours" (3 days) to get the email. Why?

I emailed Joann and explained the whole situation. No response. And I never received the ecard.

I called again this morning. I spoke to someone else who said "oh, we can't convert the gift card to an ecard and your gift card shows a zero balance". OMFG. After further research, it was determined they did send the ecard but to the wrong email address. I was told they'd resend it but now I'll have to wait another 24 "business hours".

So I'm now 2 weeks into this ridiculousness with nothing to show for it. I had planned on spending a lot more than the $30 gift card, but forget it now. Plus I've missed out on 2 weeks worth of sales that I could've taken advantage of if I could've used my freaking gift card when I originally planned to.

I have never had so much difficulty trying to spend money somewhere. I will never shop here again.