Joann Fabrics

Went into my go-to fabric store for past 6+ years. Brought in my Husqvarna sewing and embroidery machine for service. Machine was in its original box. Young white clerk started following us around the store as we shopped. Then came up to me and RUDELY insinuated I was trying to steal a whole sewing machine. Its so large the box took up the entire shopping cart. Have spent thousands of dollars every year for past 6+ years at this store... and loved Joann Fabric for more than 20 years. Will NEVER shop at this chain ever again!

Dr. T

Wish zero stars is an option. I ordered a gift for Christmas November 28 to ensure it would arrive in time. I emailed them to inquire the status of my order and continued to monitor yet I never received any emails. I finally got ahold of someone today less than a week before Christmas and all they tell me was my order was cancelled. I never received an email, explanation, nothing! They tried giving me a $20 gift card to make up but it does not help when the item was $200 and out of stock everywhere now! RUINED THIS GIFT!

I am trying to finish a giant fleece blanket that I have had put aside for years. I just had one cancelled order from online because the store didn't actually have the item in stock. The employees were friendly and did their best to find another store that was in stock for the 4 yards I needed (why I gave it 2 stars instead of 1). None available. Found another fabric option and purchased that. Woke up to two seemingly conflicting emails. One said they cancelled my new order, the other said congrats it shipped. However, upon closer inspection they only had 3 yards in stock, so they cancelled my one yard, and shipped the other 3. I needed the 4 yards as one solid piece. I live an hour from the nearest Joann's to where I live. Sure I can return it for free at a store, or they charge me $8 for a return fee. Perhaps a customer orders a certain amount because they actually *need* that full amount? Nah. This company thinks it knows your order better than you do. Avoid them.

I had dropped off a picture to be framed and was told it would be 2 to 3 weeks to get it back. Well being close to Christmas and wanting to give it as a gift for Christmas I called for a status update. The young lady I spoke to did not need to be on the phone. She was speaking to me like I was her child and using the "I've already told you" tone, told me not to call back until they call us. Jo Anns customer service has gone down in my opinion and they dont want to be bothered with people asking questions. I will be taking my framing projects to Michaels in the future. I am not in the mood to be chastised by someone who is much younger than I am. I know that JoAnns is the only option to buy fabric in person and I wish they weren't.

Cricut Easy Press 2 shows it shipped but cant track it because the tracking number wrong. No one knows where my iron is... not even the joann customer service rep. Theyve been researching for 10 days now. Need it in time to make Christmas presents. They wouldn't even reimburse me. I have to wait until item arrives and then ship it back? How backwards is this. For a crafting store, this is unfair. Now I have to go to the store and buy another one so that I can make my shirt in time for the holiday. Amazon would never do this to their customers. I WILL NEVER BUY ON LINE AGAIN FROM THIS STORE. Buyers beware.

The worse site Ive ever tried to order. If there is a problem on their side forget it getting it straightened out. Forget your money being refunded from their own terrible site. I ordered on their site to pickup my order at my store. I selected to pickup, no matter how many times to get the site to accept pickup it went into shipping. Charged me for shipping etc. even though within the hour of me ordering I tried and wasnt allowed to cancel. I did not want shipping nor did i select that. I will never order from them ever again.

I placed an order online on Sunday December 6th. My order total was $566.22 (several Christmas gifts). They immediately charged my account the full amount. This is showing as a pending charge and is deducted from my account balance. Then on Monday morning I noticed my account balance was very low so I checked and found two more charges from them ($32.09 & $102.68). I called their customer service department and was on hold for 45 minutes. When I finally got to speak to someone and explained what was going I was told that the first charge for the full amount was just a hold to make sure I had the money available. He then explained that the other two charges were for parts of the order that were ready for shipping. He then explained that the $566.22 would be refunded once everything was shipped. I told him that I couldn't afford to have that much money not available in my account. He then said that there was nothing else he could do. I explained to him that I had some bills set up to come out of my account automatically and that by them holding that money it would cause my account to go negative and then I would be charged fees. He then repeated that there was nothing else he could do. So then I asked him to please just cancel my order so my money could be release and he informed me that was not possible but that I could return the items once they were received. So at this point I was in tears and just wanted off the phone. So I then had to call a family member to borrow money so I could cover my account. I have now had another charge for $90.48. I just wonder how long it will actually take them to ship out all of my items. I don't see how it is legal for them to double bill people and to hold money for however long it takes them to ship out the items. Oh and I almost forgot, they told me that it could take up to 10 business days after they remove the hold before my money will show back up in my bank. This is just so wrong and I order online ALL the time and I have NEVER had any other business do this to me.

In the midst of Covid, I decided to try to get out my sewing machine and be productive by making some pajama pants. I ordered 8 yards, so the whole family could have matching pants. It was sent in 3 different cuts. 3 cuts for 8 yards of fabric. I have long legs, as do my daughters, so one continuous cut would have been nice. It was also sent from 3 different stores, so if I want to return it by mail (so I can avoid going out) I have to send it back to each of the stores that sent it. Sure, I can return it in person, but that defeats the purpose of on-line ordering. Why in the world wasn't I contacted when my order couldn't be completed as ordered? Why is it okay that they just do 3 cuts of fabric? Completely unacceptable.

I don't drive. I have tried to order fleece no sew kits many times, BUT NOTHING IS EVER AVAILABLE! It is a waste of my time and energy so thought finally I'd let you know. Why put up ads that say click to ship and the KIT IS NEVER AVAILABLE ANYWHERE IN THE UNITED STATES? This is so frustrating. I enjoy the kits and seldom get a chance to go to a Joann Store. Even there the selection is poor. Why put up the kits for sale and they ARE NEVER AVAILABLE?

UPDATE: 1/07/21: I apologize for the delay in updating this review. I finally received everything in 4 separate shipments that shipped on different dates. Evidently Joann just marks an order as shipped and fails to notify the customer that it will be coming in multiple shipments and may not arrive at the same time. Wouldn't it be lovely if companies would just be upfront and honest and practice good communication skills?:-) I still don't recommend ordering online because even when you pickup you will find that you purchase items that they don't have.

I placed an order for 7 paper pads that were to be shipped to my home. Yesterday I received an email showing the order had shipped. Upon closer examination I discovered ONLY 1 pad was shipped! Then when I log in to my account it shows they shipped 7 pads. What the heck?! Are they falsifying information in our online accounts? Since my card was not charged the full amount for the order I feel fairly confident the information they are showing online is clearly falsified!

I have no need of a single pad! The fact that they would indicate this product is available while they have only 1 piece in stock is abhorrent to me! Then they have the gall to ship it to me as if I want only 1 piece of the 7 piece order without even contacting me. Their failure to communicate is a clear indicator that they do not value their customers nor do they respect them. I cannot do anything with that one pad. If I could I would have ordered only 1 pad.

I will NOT be shopping at Joann's in the future. This experience has really turned me off to this company. They are far more expensive than Michaels yet offer nothing for the higher prices. Michael's ALWAYS contacts me when there is a problem with an order!

I will return the product to my local Joann's store and then forget this disrespectful company even exists! It is not my fault that they can't honor the order and they should not be shipping me 1 piece when I clearly ordered 7 pieces!

Attaching images for order in online account and email showing they only shipped 1 pad out of the 7 on the order. I only received 1 email notice of shipping of that 1 piece. If I find they shipped in multiple orders later and shipped all items, I will return and update this review.

After trying to shop online and being frozen out many many times on my computer, iPad, and phone over the course of 2 days, I was finally checking out. Right before my eyes the prices changed because sale was ending at midnight. I texted and then even called, patiently explaining the problems and wanting to place order as long as Joann's could honor the sale prices. I was told sorry but there was nothing they could do! Nothing. I asked to speak to a supervisor. Since the supervisor was in a meeting, I was promised that I'd get a call back by the end of the day. I never received a call back despite the promise. I called back and waited on hold another 30 minutes. After much delay, I spoke with a supervisor who said that although he was sorry, nothing could be done warp reinstate the sale prices.
What a waste of time to trust Joann with any orders. With all of the time and effort I spent trying to place an order, the result is frustration and disappointment because there Joann's could care less about my order. Instead of Customer Service, I'd call it Customer Disservice. Never again will I shop at Joann's.

I'm a fashion designer and since Hancock's closed, Joann is the only store left. I prefer to see fabrics in person to match them, but since the pandemic began, I've been forced to order online. I constantly get wrong orders, canceled orders, overcharged, and generally ripped off by Joann. Since I spend several hundred dollars there each month, you'd think they would treat me like a valued customer, but that is not the case. If I could give them 0 stars I would. They are the worst.

"Caveat emptor" the ancient Romans warned. "Let the buyer beware!"
Sitejabber (this review forum) warns against making false claims, so I'm not accusing. But I have to wonder if someone in the JoAnn's Fabrics' -- Hudson, Ohio shipping dept. decided they wanted my 2-yds of NFL New England Patriots Fleece material more than me and slipped a dummy load into the shipping carton to take its place. I hope not.
One week ago I placed this fleece order so that I could make my adult son a blanket -- a blanket to keep him warm as liver cancer and chemotherapy continues to strip him of body mass. All local JoAnn stores were out of stock of this hard-to-find NFL print, so I was forced to order online.
Text message alerts soon informed me that my order was on its way, and today the shipping box arrived. I was impressed and thankful for the fast turn-around, for I wanted to make the blanket as soon as possible. Then I opened the box.
What I received was a length of an unknown gray fabric wrapped nicely around a cardboard bolt, rubber banded in place with a shipping ticket tucked beneath, and nothing else. If it wasn't such a highly sought after fleece pattern, I probably wouldn't suspect anything intentional and regard it as a simple mix-up of orders. And it still might be...
I called the Customer Service number given on the back of the ticket (*******120.) After pressing #1 to choose English as my preferred language, I was then asked to press #1 or #2 to confirm my age as being over or under 60-yrs. Yellow warning flags popped up in my mind. After my selection, I was routed to a live person who had NOTHING to do with JoAnn Fabrics. This woman immediately went into a non-stop sales pitch for me to buy a Medic Alert device. She wouldn't stop talking, even after two or three polite requests to let me speak. I hung up.
Thinking I had misdialed, I tried again. This time I was routed to a car insurance sales pitch. That's when I lost faith in JoAnn's customer service legitimacy and began to consider an intentional swap of my NFL fleece. Having read so many customer service horror stories posted on this site, I'm somewhat convinced JoAnn's upper management is corrupt, out of touch, or simply doesn't care. If so, that would explain all of the many complaints posted to this forum... mine included.
When I visit our local JoAnn store on Monday to get my money refunded, I'll speak to their manager. But like so many others who have written, I will likely not shop JoAnn Fabrics again -- in person or on-line. Hobby Lobby and Michaels will be my sources for crafts, fabrics, etc. in the future.

Bought a table $192 from Joanns on 10-31-2020. Contacted them 11-4-2020 to cancel order as it hadn't shipped yet. Was told I could refuse shipment and I would get my refund. So as soon as it shipped I contacted FedEx to immediately ship back to sender. They received 11-6-2020. It has been 14 days and numerous emails and all I am getting is the run around. No refund, nothing but my emails will be forwarded. Poor customer service during a pandemic.

Joann Fabrics is the most disappointing franchise to ever exist. Unfortunately, I am forced to spend money here because I am a fashion student and it's the only store with fabrics you can feel in-person so it's my only option for fabric shopping. If there were ANY OTHER fabric store that had a decent amount of fabric options to choose from I would GLADLY go there. WITHOUT FAIL any time I walk into a Joann's fabric they find a way to completely ruin my day. Whether it be TERRIBLE customer service, the fact that they are never fully stocked with basic fabrics that are not hard to find or simply their stupidity like not knowing how to use their own coupons. This is not one Joann's location either, I have been to SEVERAL locations and each one is the same. Their employee's are rude, incredibly unhelpful and unknowledgeable in every single item they sell in their stores. If you have a question about anything related to the items they sell, you are more likely to find the answer using google than asking an employee who will definitely waste your time.
For example, tonight I walked into Joann's Polaris location for Copic Markers and black Organza fabric. I walk over to where the organza is and don't see any so I ask an employee if they have any in the back and instead of looking for it the lady goes "Well if ya don't see it we don't have it" so I said "Can you look in the recently cut fabric?" and the lady goes over and says "yeah we don't have it" so I'm like well I should've expected that. Then I walk over to the markers section and all they have is off brand markers so I asked another employee if they still sold Copic's and she goes "uhhhhhhhh idk" and I said "Well can you find out?" and so she asked on her headset and said they have a few in the back but some one came to their store and stole the entire wall display of Copic markers. This is a great example of Joann employee's stupidity. A customer came in and stole an entire display case of markers and they did nothing about it. Sounds very on-brand for Joann's.
I truly wish I didn't have to give a single penny to this awful company because I honestly wish it didn't exist. But because it is my only option to go there I am going to continue to write reviews on my experiences until there is significant change.