Joann Fabrics

Ordered fabric charged to my Visa and delivery was Sept 29…then a notice it would be later. Called Joann's and was told they can do nothing about International deliveries, then put to eshop, who is the carrier for international(Canada). Now no one knows anything…never shop Joann's if you live in Canada and want service.

James was amazing made me and my sister laugh and was super helpful nice and kind I will defenitly be shopping here again very satisfied

I'd like to give a huge thank you and the Joann Fabrics in Saugus, Ma for their amazing service and attitude during our project in Peabody. We are in the middle of a large headboard upboosting project and we were literally driving like mad from one store to another purchasing one specific color of vinyl. Let me tell you how incredible the General Manager, Cathy was at this store when we shared our stress. She called all the stores and had them shipped that particular color to her store so we could pick up all available inventory every few weeks. My god! What ease. She and her team... not to mention offering us the 20% off discount on top of the purchase! We are only 1/3 complete our project but thanks to the Joann Fabrics Saugus team led by Cathy, we know we have a partner we can rely on! Love the service and will continue to give Cathy and her team our business! Thank you from the Holiday Inn Peabody. You guys Rock! That's how its done.

I'm in Joanns at least once a week spending no less than $65. I was in today because a text reminded me of the $10 off for purchase of over $50. I get to the counter with costumes and decor and how to on my mind. Clerk remembers to ask me if I want to donate money to "whatever". Transaction is complete. I pay her. I say "oh crap" what about coupons? She says, "u oh,
Well here is one and hands me my receipt. I'm a regular. I give them 3 to 400 a month. And. U OH Is what I get. Yes I can go back to the end of that long line thats going to the back of the store. But I don't have that kind of time on my only day off. Crappy customer service. I wanted to buy paints behind the glass but no one arrived 10 minutes waiting after pushing service button. 3 times. Really going to shop online for now on. Service sucks. Won't be going inside anymore! Tired of their incompetence.

I wonder if this company is prejudiced against men. I didn't feel listened to, I was given the cold shoulder and hateful, this was coming from the District Manager. Florence, Ky

Today I was in Joanne fabric Dubuque. This new store has thrilled me over the old with the very unhappy staff that was there. So. I went to the
Checkout was closed as usual. So I went to the cutting area and the checkout. There were five of us in line. Now there were three workers visiting and the sweet quiet checkout girl. Working the cash register. I don't get it. Why weren't one of them at the other checkout. This store better not cry short of help. The best part was the cash register quit working. I as so disappointed in the Dubuque joannes

I order during a 50% fabric sell. The entire amount was deducted from my account at that time. When "part of my order " was shipped more money was deducted from my bank account. When the other part of my order was shipped the remaining balance was deducted. So instead of $105.28 being deducted $210.56 has been. I was told that Joann "puts a hold on your account and charges double to make sure you have the money in your account ". No where did I read that this is done or I would have never ordered from them online. I was told it takes 7 business days for the money to be "dropped back in my account ". It's very frustrating when you do not budget for double the amount to be deductible and you end up having other things bounce because of it and end up paying over draft fees. It may not be a lot of money to some but for those of us who can't spend a lot of money on fabrics and take advantage of a 50% off sale it is a lot of money. Technically I have actually ended up spending more than the double amount when my overdose fees are also included.

No help available on the floor, and huge long lines waiting for a single cashier. Cashier said it was company policy.

Ordered fabric for a project. My order shipped from 2 different locations so I get 2 packages with different tracking numbers. The day the first package is supposed to be delivered the tracking changes to "insufficient address-returning to sender". Turns out they didn't put my apartment number on the label for either of the packages I order. So I tried to contact them (like fedex says to do) and I get no response for 2 days. I was able to correct one of them because it had been outsourced to usps, but the second one I can't do anything with unless joann's corrects the address for me.

I've had them ship to my apartment before with no issues and this time I had used the auto fill from my last order, but whoever printed the label must have removed my apartment number for god knows what reason. Now I'm stuck here trying to figure out how to get the other half of my order on my own.

Needed some yarn for a project and went to a store In West Ashley Charleston SC, while shopping we walked around the store(first time at this location)while in the back looking at sewing machines one of the employees walked passed us and looked us up and down and walked away with a nasty look on her face.We found what we needed and made our way to the register where the same employee was checking people out, same nasty look on her face no hello no nothing, rude and nasty person not helpful at all not welcoming at all just terrible I will never shop there again, If you don't like being around people find a new job where you can sit behind your computer and be judgmental and nasty!

I purchase a cric maker and it doesn't seem to cut anything and read the return policy and then i called the store Barbara said that she doesn't accept anything that has been open and that i can't return it and that it was already used i told her it has never been used because the Machine hasn't been able to work i tried and tried but it doesn't work. And i think it kinda Dumb and stupid that online they say i have to pay a $25 restocking fee and that won't be even able to do cuz the machine doesn't work so she cant take it back. And online says they will take it back with no hassle asked. So mad at this stupid policy that i will never shop at their stores again

Filled my email repeatedly with spam because I applied once for a discount (which I didn't use because their prices are too high despite the discount). Unsubscribe button doesn't work. They want you to fill out a lengthy survey with all of your personal info to unsubscribe. IDIOTS!

Overpriced material, overpriced Everything and lots of coupons YOU CANT USE! I absolutely hate coming to Joann's the workers treat you like your lower class for using coupons that really never work and do everything they can to keep you from saving! With snobby attitudes

When to the store this Morning This young lady name Winelys was in front of the store, told me Hi how was doing :) ask me if i needed any help she will be at the register. She help me with my son project. Sweet person. Definitely coming back to the Holyoke store.

I have been going to the Yulee Joannes fabric down here. I always 6 inches of different fabric never ever have I had a problem getting 6 inches the fabric. Today a manager who has waited on me many times tells me I can only get a minimum of 9 inches. I asked if it is a new policy and she said no. Well I choose not to go there anymore. The manager never been very social and definitely need to learn people skills.

Purchasing online with them is horrible Five days waiting for my singer serger machine and they told me the vendor canceled my order after I email them asking when I will receive the order? Unsatisfied customer.

On Saturday, March 13,2021 I went to JOANN'S ONLINE website. I wanted to purchase a couple items so put them in my cart and tried to check out. I was paying using Paypal. After going through the payment processing, I clicked the button to confirm the order, but a box popped up with red letters stating that MY ORDER COULD NOT GO THROUGH DUE TO PAYMENT NOT ACCEPTED, AND TO "TRY AGAIN".
I did this, going through the checkout as instructed. AGAIN, A MESSAGE IN RED APPEARED TELLING ME THAT NO ORDER COULD BE COMPLETED AND PAYMENT WAS NOT ACCEPTED. AGAIN IT SAID "TRY AGAIN".
By this time I had had enough and I left the site, not having made any purchase.

I then received TWO emails from Paypal saying that Joanns had charged me TWO TIMES FOR 2 ORDERS THAT DID NOT GO THROUGH! Paypal cannot remove them. I spoke to them and they said Joann's had to delete them from my Paypal account since they did not process any orders, but did take payment EVEN THOUGH THEIR WEBSITE CHECKOUT SAID THEY DID NOT. (I never received any emails or confirmations of any kind from Joanns).

JOANN'S OWES ME A REFUND TO MY PAYPAL ACCT. OF $31.94.

I HAVE JUST FILED A COMPLAINT AGAINST THEM WITH BBB IN HUDSON OHIO TODAY, MARCH 16.