Joann Fabrics

I ordered 6 spools of bobbin thread to pickup in store. Only 4 in bag. Asked cashier why I was charged for 6. Cashier said the amount would be corrected. Nope. One week later still billed for 6 spools. I called Customer 2x, was told I have to wait longer... meanwhile Discover bill is due. I will refuse to accept online orders if stuff is missing or not do online pickup. Check your receipts so you don't get ripped off

This is the Medford, Oregon location on Poplar Drive today, July 17th. It was a disaster. Couldn't shop, two staff members. Everything was everywhere, so unsafe and couldn't even look at products down the isles.

I ordered 5 bolts of fabric over a month ago. Still have not received. I was told delay was due to inventory. I don't think a warehouse inventory takes a month. Today I get a notice my credit card adjusted. No explanation of why I am not getting the fabric I need. This isn't first time it's happened. Sad joann's can't do any better with customer service. Don't give 10% discount bolt price if you can't actually fill the orders!

They are having a frenzy sale but not a sale. The anti pill fleece material went from $15.99 to $17.99 a yard with 60% off. Approximately a few months ago it was $15.99 a yard. With Covid, gas, clothing and food prices skyrocketing the American people can't even go to the major fabric store and save money to keep clothes on their backs. I have been shopping at Joann's fabric for decades trying to help the homeless, hospitals, shelters Ukraine, mountains in Peru, Florida and more. I have spent thousands of dollars and I can't even get help from them. I don't have a tax id number so they can do a tax write off. They are all about profit. Shame on you!

Placed a $200 order on their website only to go check 3 days later to check on shipping and see they CANCELED the order. Never emailed me to tell me it was canceled, never called. Nothing. I called to find out why and their answer was only that some items are out of stock and the items ship from multiple warehouses. Why cancel the whole entire order AND not notify the customer? They also said I would have to reorder the items AFTER they let me know what items are still in stock, but that will take 3 business days. I said, well it's been 3 business days today, she said no, after you call us to escalate it. So they never planned on telling me that the order was ever canceled it's just left up to you to check on it and then it takes 3 days for them to decide which items you can order. NEVER AGAIN. Stick with Michael's!

I ordered something on the 27th of May and it said it would be arriving on the 31st of May but it is still sitting in Phoenix Arizona where it has been for the last 4 days I will never do business with this company again. Customer service is no better I have asked to cancel my order and all I hear is crickets

I went to Joann's Redlands location today, when I asked for my senior discount the girl at the register said they didn't do that. I went out front to check the website (no cell service near the store). Another employee told the register girl to offer to let me donate a dollar and I could have 40% off one item but there wasn't a senior discount. I finally get somewhere with cell service and see the senior discount is 20%. Employees should know company policies.

Do they not care that their website functions worse than one from 1998? Super buggy and keeps making me press some button to prove I'm not a bot. Then when I tried to place an order using the exact same stored payment and address I used for previous orders, it keeps saying my address and payment method can't be verified. I tried two different browsers without luck. Finally my boyfriend tried, using the EXACT SAME ADDRESS and was able to order. Not to mention the reason I'm placing this order is because two items were MARKED SHIPPED and shared a tracking number with a bunch of other items, but they were MISSING from the box. When I contacted customer service, they claimed those items had been cancelled due to being out of stock. Liar. The status is "shipped" not "cancelled" and the *#@!% items are STILL on your website, in stock, and available to order. There's something wrong with these people and their website. Absolute trash and I will never shop here again.

I WILL NO LONGER BUY ANYTHING FROM JOANNS. I REFUSE TO SUPPORT THEIR RADICAL AGENDA. SORRY FOR YOU JOANNS, IVE SPENT A LOT OF MONEY AT YOUR STORES BUT IM DONE. SEE HOW FAR BEING "WOKE" GET'S YOU.

Joanne fabric use to be my craft store I'd go to for all my crafting needs but since Covid19 they've been sinking quickly. Service isn't what it use to be. Most employees are rude, if you ask them a question it seems like your bothering them and yes I have gone to many of their stores and it's the same at each and every one. I use to order items and would use their coupons but now none of them work most of the time so now I go elsewhere unfortunately. If you'd go into the stores they use to let you use more then one coupon but that hasn't happened in a few years. It's a shame they use to be the best in treating their customers but not lately. So I go elsewhere now.

Though I was delighted to save a lot of $$$ using a sale for decorative cardboard boxes/containers, the shipping experience was sooooo aggravating and one item came terribly damaged. I kept getting emails that items had arrived, but they hadn't. I had to look up tracking reports that said items had arrived (this was at my work address, so I had to get others involved in the search.) All's to say the tracking reports were wrong and items were delivered later. The order arrived in several shipments, and one even arrived at my home address, which I'd never given them. Though there were several shipments, I'd only placed one order. The damaged item was a round box that was supposed to have a pretty bow. The bow arrived undone (impossible to tie back the right "pretty" way, and one of the bow "tails" had been cut and taped together. Really!?! No integrity regarding quality! Can't believe they shipped it to me that way!) Will never order from them again. Not worth the aggravation. They're a great store, but don't buy online. BTW: This review is legit. They ask that I include email order confirmation, but 1) can't upload the email, and 2) the email contains personal information.

I waiting a whole hour for someone to come to let me in so I can work and no one showed up and mangers are rude as $#*! to us workers for no reason don't work here ever.

Originally placed order on 1/212/22 as a curbside pickup. My order was confirmed but it stated I would receive an email when ready. Never received anything. Started calling the store inquiring about it. They advised that they did not have it. On 2/10, I called the company. They cancelled the order and advised they would ship the items free of charge. I have now received 2 of the 3 items. It is now 3/30 and I still do not have the 3rd item. Their web site says it shipped. I kept asking and was advised once it shipped I would be notified. I finally called and spoke to Shiela, a supr. Who advised the item was cancelled when the order was placed because it was not in stock. If that is the case why does my order state that it shipped. She could not adequately answer other than the web site is wrong. So I will not be getting this item since I will not be shopping with them any more.

I placed an order online. They took the amount out twice. I called customer service the service representative wouldn't even let me speak was talking over me regarding the extra hundred and $56 they took out of my account she said it was pending I'd receive it back in 10 days. And kept trying to say that they didn't take the money from me it's in pending or the money is missing out of my account she was very rude this is no different than theft.so now I have to wait 10 days over draft my account as she said it won't
Well it will 156.00 I don't have
I have always shopped here for my business, but never again

I ordered two rolls of quilt batting. One arrives correctly, the second one is not what I ordered. The large sticker with the number on the end isn't even close. I contacted customer service about returning it, had to do through email because there is no phone number anywhere. Someone contacts me and requests pictures. I send them and ask for her to schedule a pickup since this is not a small product. Almost 5' tall and as big around as a Christmas tree weighing 40ish pounds. She schedules a pickup and Fed Ex pickups it up early the next morning. I get an email saying that a refund can take up to two weeks. So it's been a couple of days past two weeks and I send another email asking about my refund. I am told now that it can take 14-21 days for the refund to be processed. This is absurd. They sent the wrong product, scheduled the pickup and now I have to wait almost a month before I can get my money back. Needless to say, Joann has moved to the bottom of my list. If the refund has not been processed after 21 days, I will be filing a paypal dispute.

This was my first time in this place and I had a really bad experience with two rude people so I decided to leave the store immediately. There is so many places with nice people that love their jobs. Bye bye JoAnn

They have added a handling fee of $1.95 to all orders. Even if your order meets the purchase minimum to qualify for free shipping, there is now a non-refundable $1.95 charge which they term as a "handling fee."
This is nickel and diming, and I will not order from JoAnn anymore.

Please do not order from this company. I am still waiting on my order since December 27th. Of course they took out all the money from my bank. Every time I email them or reach out to them it is the same woman named Annie. Annie is obviously a robot.