Joann Fabrics

I used to love Joann's, but have you all noticed a disturbing trend at your store? They mark items at one price on the shelf, and at the register it almost always rings up higher? In any normal store they would adjust it for you, but not my Joann's! They ignore it. I bring it to their attention and then they ignore it some more. One item had a tag on it that read $1.99 and it rang up as $2.49, and the clerk just looked at me like "get over it" and told me what my total was. Another time they acted like I was crazy for thinking something cost $13, and when I volunteered to show them the whole display where all the items were, and why I thought that she barked out, "The price is $29! Do you want it?" No, I did not. I feel like never going to this store again, and I hate to make a scene and hold everyone up when there's this long line and only one cashier. So I have to walk out without the item and they honestly don't give a rats $#*!. Please, let's band together and make them get it right or give us our money back! They can't display false prices and then not honor them. This is illegal. I for one am going to boycott them and write a letter to the editor in the local paper. Why don't you join me if you check your receipt and find the same thing has happened to you?

I don't understand how can this company be still in business! Either their customers don't pay really attention to their advertisements or they just don't care. But I do and want to warn everyone who shops at Joann Fabric thinking thy have competitive sales, they are being fooled with false coupons!
First you can't use a coupon if you are already in the store: You need to place the order online and then wait until they tell you that's ready for pick up.
Second, if they are unable to locate the items that it shows as available in the store, they will cancel your order and just charge you for whatever they have!
The discount if you go shop in the store is only about half of what you would get if you shop through their app. Is this a customer friendly company? NO!
Is this a company who cares about your satisfaction? NO
I am speechless at how they can stay still in business. They are the worst of the worst.
My experience is totally negative and it is not worth my time of shopping online and wait for something they might not find and therefore leave you empty handed and looking for the remaining yarn on your own.
Please, save yourself time and struggle, go shopping somewhere else.

Double charges everytime I place an online order. Customer service is useless and claims the excess $ will be refunded when the order has shipped. Lies! A week passed; I received the items I purchased, still no refund so my bank had to force JoAnn to refund the excess $. JoAnns also cancels 3/4 of my order everytime I order online claiming they don't do real time inventory. Sending me half of an order is useless! I buy the yardage of fabric I need; less than that is useless. They don't give you the option to cancel your order completely but it's apparently OK if they decide not to ship 3/4 of your stuff you purchased. I think in reality the reason they cancel your order is because they don't want you to get the items on sale. The fabric I purchased was $3.99 a yard and Joann's website still showed over 200 yards were in stock AFTER my order was cancelled! I don't know how this sham company stays in business.

I went into the Sierra Vista AZ store and bought a Cricut maker 3. The gift was a duplicate so I brought it back to the same store unopened. The store didn't have the capability to give a refund over $10. First problem! Second they said we can only send you a check. Over 3 weeks have passed and 6 phone calls 4 days of texting and still no one will tell me where my $350 is! This store/company is operated by greedy idiots! I will never buy or suggest that anyone else buy from this company forever.

I accidentally pushed submit on a order I pushed to review it and it ordered. I emailed to cancel was told I would need to call so called as soon as they opened which was only a hour later talked to someone was told my order was canceled and then also received a email that it was canceled and the next day I get a email stating that it couldn't be. There was no way that order was started In only a hour when they weren't even open! Then I get a email 2 days later stating I couldn't change items in my order. So disappointed in the customer service I hope this doesn't happen to anyone else

THINK TWICE BEFORE ORDERING ON LINE: I ordered material that was not available in store on Aug 31,2022. After waiting for 10 days, I contacted JoAnn's and received a reply that my order was being processed.
Another week went by with no email that my order had been sent. I emailed again and received another email stating the order was being looked into. I check online to see where my order was and it had been canceled. I reordered and received an email it had been processed and shipped. But when I go to the website and access my account my order is still in the process/received status. So what is it, in the process
Stage or shipped... Unbelievable
Think twice before ordering online from JoAnn's

Tried placing an order online for pickup using a gift card. The system took the gift card money but didn't place the order. Waited 20+ mins for customer service. Told me I have to wait for another gift card 24-48 hours later and they'd honor the same price. I complained I wanted to place the order now, especially bc it was a pickup order and there was a limited amount of shirts left to order. They did nothing for me, I even spoke to a supervisor. So now I have to wait for the gift card. So frustrating! Not sure why the system took the gift card money but did not place the order!

Nicole was absolutely RUDE here at the Millcreek store. ( SLC, Utah) The Wi-Fi was a tad bit slow, I was trying to pull up the coupon on my phone sense she said she did not have one on her which was perfectly okay. As I looked up she was glaring at me and tried to grab my phone. I tried to explain it was the Wi-Fi was being slow, she continued to glare at me. Talk about feeling uncomfortable as a customer.
She wouldn't even say thank you at the end so I told her "thank you". I am hoping by spreading kindness will help her to have a better day!

They will charge you double your order, because they put a hold on your account for the amount you paid! They left me with $10 in my account because of this and I was unable to pay my bills with the money I had allocated from them. Not to mention customer service is impossible to get in touch with, it will take you a half hour or 45 minutes to reach a person!

I have been searching for the 12x12 Cricut card mat since I heard Cricut came out with one. Ta-duh! Joann's says they have some available. I, of course, love to shop online, tried buying it online, NOPE! Not available for pick or for shipping. So I decided to go to both location in the city NEITHER of the stores had it available. I thought, if I can't get it online or in store, I'll contact customer service and maybe they can help, maybe I can purchase one through them, NOPE! There wasn't anything customer service could do for me. Not even a rain check or a special shipping. Instead, they were nice enough to give me coupons that DO NOT work for Cricut items. I will never shop at Joann's Fabrics again. Lost a customer. How ridiculous is it that they have sale items for items that they don't even have available or carry for customers and won't even honor the price when they do eventually get it in. By the looks of all these ratings and how ridiculously over priced everything is, they probably won't be open for much longer.

I am done placing orders. They just can't seem to get shipping orders correct. Very disappointed twice

I was told that a Joann in south Austin was doing a liquidation sale, drove 1 hour and waited for store to open. They then told me no liquidation. Maybe in a few days. Sounds like a scam to get people to that store. I have shopped at that store for 12 years. I drive one hour to go. I have also had other issues there. With not honoring coupons, adds etc. Very disappointed. Something need to be done to bleep customers happy. Don't care about service now.

Great for me, bad for JoAnn. Customer in front of me was over charged and returned to complain. I then bought 4 yards of a material. The employee was rattled and charged me for one yard. I did not return to complain…..

I have tried to order product number *******, using all of the available buying options: in store pick up and shipping. Each time, it was advertised as "available" when I placed the order. But each time, after payment, I was told that this one specific item was cancelled because it was "out of stock". All the other items I ordered were contingent on this cancelled product! If I had known these stones were not available I would not have ordered them and paid almost $10 for shipping fees. Please, If it is discontinued or out of stock, stop advertising that it is available! Now, I have to go through the inconvenience of returning ALL of the beads that were to be used with the cancelled item and, even worse, the shipping fees were for naught. This is not up to Joann's normal customer service.

My friend ordered quilting batting online and curbside pick-up. Received her confirmation order number but never received her order. Thanks to Morgan from the Michigan City store, for approximately 2 hours, tried to find out why my friend did not receive her order. She was on the phone during all this time calling different numbers until she received an answer. Finally Morgan was able to settle the reason and my friend was able to receive her order. Thank you Morgan from Joann's Michigan City, IN store for your time and help to straighten this situation.

Went to their store today and cashier was not very pleasant. Asked for a bag for my merchandise and she said they are now 5 cents a bag. I told her to forget it. Her comment was well that's one plastic bag saved for the environment. I normally go to my local quilt shop but only needed a small amount of yardage. From now on I will travel the half hour to support my quilt shop. At least I know I will get polite and courteous customer service and better quality fabric and the bags are free.

Ordered online from joann.com - spent $110 and I received someone else's order instead of mine. None of my merchandise arrived in the package. Spent over 1 hour on the phone with customer support, they don't send replacement items and they don't offer refunds as a policy. They can open an investigation with the postal service to try to find my "missing items," but they can't do anything internally to fix a wrong order. Spoke with two customer service reps, one of them hung up on me. Spoke with a supervisor who confirmed that they can't refund my money or replace my missing items. I politely said I wasn't happy with their service and I won't be shopping with them again, supervisor said she didn't care. Definitely shop somewhere else, this store is awful and doesn't care about customers!

I Just Purchased A NEW sewing Machine. Took It Home And Less Than 30 Minutes Out The Box Its Not working... The Needle Wont Pick Up The Bobbin... I Took It Back To Joann fabrics In Boynton Beach (1632 S Federal Hwy Boynton Beach Fl *******. I Just Wanted To Exchange The Machine AndWas Told That There Was Nothing That They Can Do... Im Very Upset Because I Spent My Last On This Machine And Now Its Useless... Terrible Customer Service..