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JJ's House

jjshouse.com
evening & party, bridal womenAge 19-25, 26-45
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From the business

Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!


Clothing item from JJ's HouseFashion apparel by JJ's HouseMerchandise from JJ's House clothing lineJJ's House fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $13
Free Shipping: no
Shipped From: China

Returns

Return Policy: not free
Return Instructions: items must be unwashed, unworn, unaltered, and in original condition with their tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: evening & party, bridal
Body Fit: regular, maternity
Available Sizes: Women's (S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Klarna, Afterpay

How would you rate JJ's House?
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JJ's House Reviews Summary

The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
7 helpful votes
Follow Alexis A.
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Nunca tinha pensado em comprar um vestido de festa pela internet, mas desta vez resolvi arriscar e fiquei muito feliz com a compra. O vestido é exatamente como na foto, tem bom acabamento e chegou super rápido. Pedi com medidas personalizadas e ficou um pouco grande, mas nada que alguns ajustes não resolvam. Também gostei muito do serviço de atendimento ao cliente que sempre respondeu minhas perguntas rapidamente e de forma eficiente. Recomendo o site.

Date of experience: October 13, 2014
Japan
1 review
12 helpful votes
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Working with JJ house was amazing
October 15, 2014

Working with JJ house was amazing. Their customer service was so helpful (and was one of the reasons I bought a dress from them)... and then they worked with my time restraints to get me a dress that fit my exact measurements, on my deadline (in fact, it got here a few days before they said it would... so great!) They even called me to make sure the notes I left in the order were correct when they had a question (instead of just guessing and not confirming.) I love the follow up! Everyone was such a pleasure to work with and I am very pleased with the final product. I will definitely use JJS House again for another dress. Thank you Thank you!

Date of experience: October 12, 2014
JJ's House R. JJ's House Rep
over a year old

Thank you for your wonderful comments about JJ’s House. We appreciate your comments about our staff being friendly and helpful without exception. From the beginning to the end of your shopping experience with us, we are dedicated to making you happy.

California
1 review
5 helpful votes
Follow Tracy B.
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At first, I was really hesitant to buy a bridesmaid dress online. I had no other options though, so I ordered from JJshouse and hoped for the best. I AM SO HAPPY THAT I DID. The quality is remarkable and I will continue to order dresses thru JJshouse! The detail in the beading is beyond beautiful. Thank you so much for making a quality dress that fits so perfectly! I am so thrilled with my order! High-five JJshouse! :)

Date of experience: October 12, 2014
Japan
1 review
5 helpful votes
Follow Sable L.
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I was so nervous custom ordering the dress (A-Line/Princess Square Neckline Knee-Length Chiffon Mother of the Bride Dress With Ruffle Beading (*******) without even trying it on, but it just arrived and I am SO happy with it! I feel it is a quality dress that fits pretty well (still have some pounds to lose...) and I love the pool blue color. I was surprised to see some sequins on the waist band - I hadn't realized they were there, but thought there was a design along the bottom edge of the dress. When there was none on the bottom, I looked more closely at the picture online and realized what I thought was a decorative edging is actually the JJ's House. Com watermark! I think it would be helpful to have close up views available or perhaps a zoom feature to view all parts of the dresses - maybe there is and I missed it? Anyways, I am very relieved and motivated to fit perfectly into the dress by the time the wedding comes around. Thanks so much!

Date of experience: October 12, 2014
Japan
1 review
12 helpful votes
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I was very nervous about ordering online, but I'm glad I did because my dress is everything it is meant to be. Perfect. It looks exactly like the photo. Thank you very much jjshouse.

Date of experience: October 12, 2014
Japan
1 review
1 helpful vote
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Très belle robe de cocktail
October 13, 2014

Très belle robe de cocktail. Je l'ai commandé en rose claire et elle est parfaite. Je ne regrette pas mon achat.

Date of experience: October 10, 2014
Japan
1 review
0 helpful votes
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My Dress Arrived Today All I Can Say Is Just Beautiful I Will Be Buying Again The Material Is Great This Dress Words Can't Explain I Am Truly Happy With My Dress...

Date of experience: October 10, 2014
Japan
1 review
0 helpful votes
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Il vestito era meraviglioso!
October 13, 2014

Il vestito era meraviglioso! Nessuno avrebbe mai detto quanto l'ho pagato. L'ho fatto fare su misura, ma ho preso la misura dal giugulo ai piedi senza tacchi e quindi era un pò corto, ho fatto aggiungere una balza e ho impreziosito il corpetto con un pò di swarowsky. Meraviglioso!

Date of experience: October 10, 2014
Japan
1 review
0 helpful votes
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Thank you so much jjshouse for you mailed my ordered dress in time than expected! I love my dress and am so excited to wear it at my niece's wedding next week! You are the best! I will continue shopping at your store and I would recommend anyone to your store. Thank you very much!

Date of experience: October 10, 2014
Japan
1 review
3 helpful votes
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My dress is just beautiful
October 13, 2014

My dress is just beautiful. Far more amazing than I had expected. The quality is gorgeous and the size is perfect. I was blown away by how quickly it got here. I will definitely order again from this company and recommend to anyone who will listen. Thank you so much. I will definitely be a princess for a day on my wedding day thanks to you.

Date of experience: October 10, 2014
Japan
1 review
1 helpful vote
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Beautiful sandals!
October 12, 2014

Beautiful sandals! Actually bought them for my Daughter's wedding to go with the dress. I recommend to buy a size bigger as I did, they fit a treat and are so comfortable, and look beautiful.

Date of experience: October 9, 2014
Japan
1 review
1 helpful vote
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Simply GORGEOUS!
October 12, 2014

Simply GORGEOUS! Very well made. This dress completely exceeded my expectations. My new favorite dress store.

Date of experience: October 9, 2014
California
1 review
0 helpful votes
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The dress is great!
October 12, 2014

The dress is great! I was so nervous to buy a dress online for an upcoming wedding. When the bride picked the dresses I thought it was going to be mess but I could not be happier. I just had a baby and wasn't sure what size so I wanted to be able to try dresses on before I bought them however the bride really wanted the dress. So after the other girls got their dresses I finally bit the bullet and ordered mine. I did not have a tape to measure myself so I used my husband's measuring tape. I used the chart and found my size. When the dress quickly came I was so worried about trying it on and it not fitting but it fit perfectly. The quality is better than other dresses found in main stream bridal shops. I would order again and suggest it to anyone.

Date of experience: October 9, 2014
California
1 review
1 helpful vote
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I received my dress and it is beautiful! I did the custom sizing and the dress fits perfect. I did triple check the measurements before ordering and it paid off. I cannot wait to wear this stunning gown!

Date of experience: October 9, 2014
California
1 review
0 helpful votes
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Fantastic!
October 12, 2014

Fantastic!:)
I purchased this dress for my son's wedding, I received so many compliments on the dress. Initially I was leery of purchasing a dress this important from an online resource without trying it on, but I am so glad I did! I love this dress, the workmanship was impeccable, it fit according to the measurements given and it looked exactly as pictured. Thank you JJ's House for the wonderful job that was done on my dress! I will definitely be a repeat customer if I ever need another evening gown.

Date of experience: October 9, 2014
California
1 review
1 helpful vote
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I received this dress in the mail much faster than I had anticipated. I work night shift and it's been difficult for me to search for a dress in stores, plus I hate trying things on. I am so happy with this dress. The lace in the back is gorgeous, also with the sequins on the front of the dress. I wasn't planning on getting a strapless dress, but I fell in love with this one. The train isn't so long that I'm going to spend the entire evening tripping over it. I made the sash coordinate with my wedding colors. I am very pleased with this dress! Great quality for such a low price, I will definitely be using JJ's House again in the future :)

Date of experience: October 9, 2014
Ohio
1 review
4 helpful votes
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This is a wonderful company to go to if you want to waste money. I bought a dress from them and when I tried to return it they would not allow to return it because it was a sizing issue, and they don't allow returns based on sizing issues. They say they custom make all their dresses, but I ordered a standard size 12 and feel like since I didn't order a custom dress, I should get a refund and return. They also make you send a picture of how the dress doesn't fit which seemed embarrassing and inappropriate to me. I have also heard from 2 others that they had a horrible experience with this company. DO NOT ORDER FROM THEM!
*** Since this review JJ's has refunded my money. However, they have called me every day since to ask me to change my review on this site. I only wish that they would have allowed me to return my item without me having to post negative reviews first. I will say that the quality of the dress I received was good but I still would never order from this company again. There are so many other places that sell beautiful dresses that don't make their customers jump through hoops just to return an item.

Date of experience: October 6, 2014
JJ's House R. JJ's House Rep
over a year old

Dear customer, thank you for your sharing.

Sorry that this time we did not meet your expectation and we are happy that we have reached an agreement and you are happy with my solution.

It is welcomed that if you could give us some valuable suggestions so that we can keep improving ourselves.

Best wishes for you:)

JJsHouse service team.

Thank you for your time and support.

Georgia
1 review
2 helpful votes
Follow G N.
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My daughter was stunning in her dress. It arrived in about 2 weeks in a well packaged box. It was good quality and made very well. I would suggest getting a size larger than measurement chart indicates. It was prettier than the picture. I will use them again and again. Customer service was great. I communicated with them by email.

Date of experience: October 5, 2014
Australia
1 review
2 helpful votes
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I have heard so many stories about online purchases and was scared of ordering, but whenever I emailed JJS House, they replied for them without any delay which built my confidence on the site. It was a reliable service. The dress was delivered earlier than I expected. It was beautiful and of good quality. All my enquiries were responded very quickly. I would highly recommend it to anyone willing to have a beautiful wedding dress.

Date of experience: October 5, 2014
Canada
1 review
2 helpful votes
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Hello I'm so proud by JJsHouse always in time and before the time the products perfect any product more than perfect the dresses are amazing I use to deal with an other company before JJsHouse and I had problems with them all the time the orders never come in time the product not like the picture they post so I stopped to deal with them and I try JJsHouse for firest time they was amazing so since then I'm customer with you for long years now plus I have to tel about the company to all my family and friends any ways I'm so glad to deal with JJsHouse and I will be your customer for ever. Thanks for all great work
Best regards
Samya Gharby

Date of experience: October 4, 2014