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Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
















The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
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Nunca tinha pensado em comprar um vestido de festa pela internet, mas desta vez resolvi arriscar e fiquei muito feliz com a compra. O vestido é exatamente como na foto, tem bom acabamento e chegou super rápido. Pedi com medidas personalizadas e ficou um pouco grande, mas nada que alguns ajustes não resolvam. Também gostei muito do serviço de atendimento ao cliente que sempre respondeu minhas perguntas rapidamente e de forma eficiente. Recomendo o site.
Working with JJ house was amazing. Their customer service was so helpful (and was one of the reasons I bought a dress from them)... and then they worked with my time restraints to get me a dress that fit my exact measurements, on my deadline (in fact, it got here a few days before they said it would... so great!) They even called me to make sure the notes I left in the order were correct when they had a question (instead of just guessing and not confirming.) I love the follow up! Everyone was such a pleasure to work with and I am very pleased with the final product. I will definitely use JJS House again for another dress. Thank you Thank you!
At first, I was really hesitant to buy a bridesmaid dress online. I had no other options though, so I ordered from JJshouse and hoped for the best. I AM SO HAPPY THAT I DID. The quality is remarkable and I will continue to order dresses thru JJshouse! The detail in the beading is beyond beautiful. Thank you so much for making a quality dress that fits so perfectly! I am so thrilled with my order! High-five JJshouse! :)
I was so nervous custom ordering the dress (A-Line/Princess Square Neckline Knee-Length Chiffon Mother of the Bride Dress With Ruffle Beading (*******) without even trying it on, but it just arrived and I am SO happy with it! I feel it is a quality dress that fits pretty well (still have some pounds to lose...) and I love the pool blue color. I was surprised to see some sequins on the waist band - I hadn't realized they were there, but thought there was a design along the bottom edge of the dress. When there was none on the bottom, I looked more closely at the picture online and realized what I thought was a decorative edging is actually the JJ's House. Com watermark! I think it would be helpful to have close up views available or perhaps a zoom feature to view all parts of the dresses - maybe there is and I missed it? Anyways, I am very relieved and motivated to fit perfectly into the dress by the time the wedding comes around. Thanks so much!
I was very nervous about ordering online, but I'm glad I did because my dress is everything it is meant to be. Perfect. It looks exactly like the photo. Thank you very much jjshouse.
Très belle robe de cocktail. Je l'ai commandé en rose claire et elle est parfaite. Je ne regrette pas mon achat.
My Dress Arrived Today All I Can Say Is Just Beautiful I Will Be Buying Again The Material Is Great This Dress Words Can't Explain I Am Truly Happy With My Dress...
Il vestito era meraviglioso! Nessuno avrebbe mai detto quanto l'ho pagato. L'ho fatto fare su misura, ma ho preso la misura dal giugulo ai piedi senza tacchi e quindi era un pò corto, ho fatto aggiungere una balza e ho impreziosito il corpetto con un pò di swarowsky. Meraviglioso!
Thank you so much jjshouse for you mailed my ordered dress in time than expected! I love my dress and am so excited to wear it at my niece's wedding next week! You are the best! I will continue shopping at your store and I would recommend anyone to your store. Thank you very much!
My dress is just beautiful. Far more amazing than I had expected. The quality is gorgeous and the size is perfect. I was blown away by how quickly it got here. I will definitely order again from this company and recommend to anyone who will listen. Thank you so much. I will definitely be a princess for a day on my wedding day thanks to you.
Beautiful sandals! Actually bought them for my Daughter's wedding to go with the dress. I recommend to buy a size bigger as I did, they fit a treat and are so comfortable, and look beautiful.
Simply GORGEOUS! Very well made. This dress completely exceeded my expectations. My new favorite dress store.
The dress is great! I was so nervous to buy a dress online for an upcoming wedding. When the bride picked the dresses I thought it was going to be mess but I could not be happier. I just had a baby and wasn't sure what size so I wanted to be able to try dresses on before I bought them however the bride really wanted the dress. So after the other girls got their dresses I finally bit the bullet and ordered mine. I did not have a tape to measure myself so I used my husband's measuring tape. I used the chart and found my size. When the dress quickly came I was so worried about trying it on and it not fitting but it fit perfectly. The quality is better than other dresses found in main stream bridal shops. I would order again and suggest it to anyone.
I received my dress and it is beautiful! I did the custom sizing and the dress fits perfect. I did triple check the measurements before ordering and it paid off. I cannot wait to wear this stunning gown!
Fantastic!:)
I purchased this dress for my son's wedding, I received so many compliments on the dress. Initially I was leery of purchasing a dress this important from an online resource without trying it on, but I am so glad I did! I love this dress, the workmanship was impeccable, it fit according to the measurements given and it looked exactly as pictured. Thank you JJ's House for the wonderful job that was done on my dress! I will definitely be a repeat customer if I ever need another evening gown.
I received this dress in the mail much faster than I had anticipated. I work night shift and it's been difficult for me to search for a dress in stores, plus I hate trying things on. I am so happy with this dress. The lace in the back is gorgeous, also with the sequins on the front of the dress. I wasn't planning on getting a strapless dress, but I fell in love with this one. The train isn't so long that I'm going to spend the entire evening tripping over it. I made the sash coordinate with my wedding colors. I am very pleased with this dress! Great quality for such a low price, I will definitely be using JJ's House again in the future :)
This is a wonderful company to go to if you want to waste money. I bought a dress from them and when I tried to return it they would not allow to return it because it was a sizing issue, and they don't allow returns based on sizing issues. They say they custom make all their dresses, but I ordered a standard size 12 and feel like since I didn't order a custom dress, I should get a refund and return. They also make you send a picture of how the dress doesn't fit which seemed embarrassing and inappropriate to me. I have also heard from 2 others that they had a horrible experience with this company. DO NOT ORDER FROM THEM!
*** Since this review JJ's has refunded my money. However, they have called me every day since to ask me to change my review on this site. I only wish that they would have allowed me to return my item without me having to post negative reviews first. I will say that the quality of the dress I received was good but I still would never order from this company again. There are so many other places that sell beautiful dresses that don't make their customers jump through hoops just to return an item.
Dear customer, thank you for your sharing.
Sorry that this time we did not meet your expectation and we are happy that we have reached an agreement and you are happy with my solution.
It is welcomed that if you could give us some valuable suggestions so that we can keep improving ourselves.
Best wishes for you:)
JJsHouse service team.
Thank you for your time and support.
My daughter was stunning in her dress. It arrived in about 2 weeks in a well packaged box. It was good quality and made very well. I would suggest getting a size larger than measurement chart indicates. It was prettier than the picture. I will use them again and again. Customer service was great. I communicated with them by email.
I have heard so many stories about online purchases and was scared of ordering, but whenever I emailed JJS House, they replied for them without any delay which built my confidence on the site. It was a reliable service. The dress was delivered earlier than I expected. It was beautiful and of good quality. All my enquiries were responded very quickly. I would highly recommend it to anyone willing to have a beautiful wedding dress.
Hello I'm so proud by JJsHouse always in time and before the time the products perfect any product more than perfect the dresses are amazing I use to deal with an other company before JJsHouse and I had problems with them all the time the orders never come in time the product not like the picture they post so I stopped to deal with them and I try JJsHouse for firest time they was amazing so since then I'm customer with you for long years now plus I have to tel about the company to all my family and friends any ways I'm so glad to deal with JJsHouse and I will be your customer for ever. Thanks for all great work
Best regards
Samya Gharby
Answer: I wear a size 4. I ordered a size 10! The dress still didn't fit. Believe the bad reviews! Now they are offering a 10% return for a stock dress that they say is custom made. DO NOT BUY FROM THIS COMPANY. You have been warned
Answer: It's risky. They have a NO RETURN for any reason policy. Doesn't fit - too bad. Doesn't look like picture - too bad. Don't think that Paypal will help you, they will usually rule that what you got is "substantially similar" to what you ordered. I paid for custom and told them that I am a size 4/6 in the front and a 10/12 in the back because I swim and that I have small bubbies and wear an A cup. I sent multiple measurements, taken by a professional. I got back a dress that would fit a 6 foot tall Dolly Parton. Maybe if you are perfectly proportioned, or if you are ordering something that isn't a garment, you will have better luck. For me, they saw a 38 inch bust measurement and assumed that I am a DD cup. They didn't listen to anything that I told them. I know that there are computer programs that you input a bust, waist and hip measurement and it spits out a pattern. Maybe that is what happened with me. My A cup bubby in that DD cup dress was certainly humorous. On the plus side, it did look good from the back. You should also know that it costs about 5.00 to ship something from China to the US, but that it costs about 45.00 to ship the same thing from the US to China. I had no complaints about the fabrics used, or the amount of time it took to arrive or the packaging. My complaint is that they totally ignored my description of my body. I recommend that you just pay a little bit more and drive to a store and try on dresses if you aren't a perfectly sized body. The "Norton Secured Seal" that JJ's employee is talking about has nothing to do with the merchandise, it just means that the website is safe from malware.
Answer: I do not get my refund money either and I have emailed several emails to your useless customer service. Worst service I have ever had in my life!
Answer: I cannot speak for the location as I live in the UK but I was very impressed with my wedding dress - I did pay the extra 20 pounds or so for them to use my exact measurements, however. The dress was stunning.
Answer: Linda Buyer you should be ashamed of yourselve, and your company! Your customer service dept Sucks and your scamming people out of there hard earned $$$, I think the newsroom should get involved here we are having the same problem with size, order off your size chart, gown gets delivered and like to size s to small could ny even get the zipper up!
Answer: WARNING: DO NOT ORDER FROM THIS COMPANY! They do not follow the return policy they have listed. I contacted them within the week of receiving the dresses that I ordered and they want to just give you a discount to buy more of their items.
Answer: Good decision! You cannot trust all those good reviews on their website because they will not post anything that has anything negative to say. It's pointless. I hope you had a beautiful wedding if it's already occurred and that you loved your wedding gown.
Answer: Dont touch this company I got a dress from them in total cost £160 there was a fault with the jacket and they would take it back, there is no hassle free returns. Then when I posted a bad review they said they would give me a refund and sent me a returns form with an address to where to send the dress. I sent this recorded delivery as JJS house requested and when Royal Mail went to deliver it they refused to take it. Avoid like the plague
Answer: I would suggest you find your garment locate. My reason for suggesting to shop locatebis that you can return or exchange without dealing with a return policy that would cost you money. Before you decide to purchase from this company, look up their reviews and complaints on JJ'S HOUSE. It's better to have a good buying experience as oppose to dealing with a hassle when your event is suppose to be a good experience. Good luck.
Answer: No easy returns! Please don't risk!


Thank you for your wonderful comments about JJ’s House. We appreciate your comments about our staff being friendly and helpful without exception. From the beginning to the end of your shopping experience with us, we are dedicated to making you happy.