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JJ's House

jjshouse.com
evening & party, bridal womenAge 19-25, 26-45
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From the business

Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!


Clothing item from JJ's HouseFashion apparel by JJ's HouseMerchandise from JJ's House clothing lineJJ's House fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $13
Free Shipping: no
Shipped From: China

Returns

Return Policy: not free
Return Instructions: items must be unwashed, unworn, unaltered, and in original condition with their tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: evening & party, bridal
Body Fit: regular, maternity
Available Sizes: Women's (S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Klarna, Afterpay

How would you rate JJ's House?
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JJ's House Reviews Summary

The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
1 helpful vote
Follow Sherri A.
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I purchased 2 prom dresses for my daughter and couldn't have been more happy with the both of them! They both fit her absolutely perfectly and felt the quality was as good or better than any locally store bought dress. Plus you just couldn't beat the price and speed of delivery! Highly recommend them!

Date of experience: November 6, 2014
Australia
1 review
1 helpful vote
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OMG my dress was amazing & to detail
November 9, 2014

OMG my dress was amazing & to detail - i had my sleeves tapered in by a dressmaker and i was happy with wearing your garment. My friends & family abosolutley loved it and look forward to the next function when i require a dress for me - custom made & special from JJs house <3 + Thank you for delivering at late notice, 5 days prior the wedding of my niece. I have shared my experience with family & friends and i hope they enjoy the beautiful clothing you advertise.

Date of experience: November 6, 2014
Denmark
1 review
1 helpful vote
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Excellent client service
November 7, 2014

Excellent client service. Friendly and with a "can do" attitude. Super quality of the dress and well made! I will recommend any time. Thanks for outstanding service.

Date of experience: November 4, 2014
Pennsylvania
1 review
7 helpful votes
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Ordered a wedding party dress... the thing came in made of God knows what for the lining... weighed a ton! Never have I put on anything (except perhaps the Dentist's lead apron during teeth x-rays) that weighed me down so much. Could not wear it because it was so uncomfortable. Trying to get it returned appears to take an act of Congress. Would NOT recommend this site. Go to an online department store and save yourself the disappointment and wasted finance.

Date of experience: November 4, 2014
JJ's House R. JJ's House Rep
over a year old

Dear customer,

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.

We have sent you an email with top solution to your email address: a*****@aol.com. Please have a check and give us a confirmation back and we will try our best to help you out.

JJsHouse service team.

Pennsylvania
1 review
1 helpful vote
Follow Vanessa K.
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I wore a JJs House dress for my wedding. I was a young bride on a very tight budget and the dress worked very well for me. No, it was not a runway quality dress, but you get what you pay for. And for under 300 dollars, I got a dress that i was happy to walk down the aisle in. There were minor flaws that were easily fixed by my seamstress. If you're looking to save, and for a dress you're only wearing once, I highly recommend JJ's House.

Date of experience: November 1, 2014
Australia
1 review
0 helpful votes
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Beautiful products and of high quality. Very fast shipping. I will definitely shop from this site again.

Date of experience: October 31, 2014
Qatar
1 review
4 helpful votes
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I ordered 2 dresses from this site. On the positive side, the dresses were made to the exact design, although the fit is a bit off. On the negative side, the fabric was not of the quality I was expecting. I ordered chiffon dresses and I love chiffon but the chiffon they have used is of not the best quality. However, their customer service is excellent, they responded immediately and refunded a percentage of the purchase price and let me keep the dresses. I'm not stating how much they refunded, in order that people may not use it as a tactic to get their prices slashed on a purchase, remember that kind of thing is outright cheating and will only bring you bad karma. I was in fact shocked that they let me keep the dresses and yet agreed to a partial refund, I do hope scammers out there do not use this to their advantage. Will I order from them again? I have made a suggestion to them to introduce different quality fabric, if so, yes I will order something not too expensive as a try out.

Date of experience: October 27, 2014
Illinois
1 review
0 helpful votes
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The only good thing about my dress was that it arrived quickly. I did not like the color and the taffeta was very heavy material. I ordered a standard 12 and they still said it was custom made. I asked if I could exchange the dress for another dress and they said no but they will give me 15% off to purchase a new dress. Why would I want to keep a dress I can't wear and buy another one from them.

Date of experience: October 23, 2014
Australia
1 review
4 helpful votes
Follow Genevieve W.
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I ordered a dress for a wedding from jj's house and couldn't be anymore impressed! I ordered the dress custom fit & it fit perfectly. Wonderful customer service, the dress was made beautifully, sensibly priced & arrived before the expected date. I will definitely be ordering dresses again & I will be highly recommending this company to anyone after gorgeous, unique dresses.

Date of experience: October 23, 2014
North Dakota
1 review
2 helpful votes
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Awesome customer service, great quality dresses for little price. Easy to work with and quick shipping!

Date of experience: October 20, 2014
Australia
1 review
5 helpful votes
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I contacted their customer service to work out my shoes size, they were very helpful and were able to change my order. I just got the shoes this morning and they are great! A little bit tight but nothing some socks and a hairdryer can't fix. I'm so glad I didn't get the next size up!

The shoes are a perfect colour to my wedding dress, although I was a bit concerned because the shoes looked more creamy on the website. But they are actually a light ivory. Thankfully they match perfectly!

Thanks JJsHouse!

Date of experience: October 19, 2014
GB
1 review
12 helpful votes
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I ordered 3 dresses thinking that I would have a variety of choice to choose the perfect dress. Can't return 2 of the dresses because this was not made clear that they were made to measure, but on top of shipment paid with jjshouse I had to pay import tax of £93! Just be careful what you are buying as you can't send it back! However, since my review jjshouse did get in contact and refunded 40% of what both dresses were worth and I have kept the dresses as well.

Date of experience: October 19, 2014
JJ's House R. JJ's House Rep
over a year old

Dear customer,

Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at JJsHouse.com. However, we are glad that finally we made agreement to satisfy our customer.

Please do not hesitate to let us know if there is anything else that we could help with.

Kind regards,

JJsHouse service team

Mexico
1 review
1 helpful vote
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I bought a simple dress online three months ago. The dress is BEAUTIFUL! The color is a little different; I ordered champagne to wear at a wedding and it looks a little too whitish so I'm going to have to paint it, but other than that it's great. The fabric looks heavy and classy and you can wear the dress many different ways. The best shopping I've done in years.
I wouldn't order a dress that needs to be completely fit wwithout trying it on, but this one is awesome.

Date of experience: October 16, 2014
Florida
1 review
2 helpful votes
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Item: 31009
October 19, 2014

Item: *******

I bought this petticoat for trying on dresses and it performed perfectly!
This is not an expensive petticoat so it has ripped a bit after trying on several dresses, but still holds it shape well.
I'm a size 22W bride and this fit me no problem!
I will be buying it again in the future I am sure and highly recommend it :)

Date of experience: October 16, 2014
Louisiana
1 review
10 helpful votes
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Order a dress
October 18, 2014

Order a dress. It doesn't fit so I would like to exchange it. They don't do that because they are a scam. They don't care about your customer service. All they care about is your money. Once they get. They take it and run! If you have a problem with something you can not return it or exchange. They are also locate in Hong Kong, which explains a lot! Its a knock off! DO NOT ORDER FROM THIS SITE!

Date of experience: October 15, 2014
JJ's House R. JJ's House Rep
over a year old

Dear customer,

Thank you for sharing your shopping experience with us and we apologize that we didn't meet our shopping expectations. Would you please send us your order number and request to [email protected] with the subject "Sitejabber Review"? Our related department will contact you there and solve your problem as soon as possible.

Thanks,

JJ'sHouse service team :)

Estonia
1 review
5 helpful votes
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I ordered my mother of the bride dress in a custom made size. The gown fit like a glove. It was beautiful. I recommended JJ's House to friends and they also ordered gowns and were just as happy as I was, I would recommend them to anyone.

Date of experience: October 15, 2014
Iraq
1 review
4 helpful votes
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My dress just arrive, and it's amazing it's fit my size, the length the material everything is perfect. Really you make my day and it's just what I dream for. By the way I got the dress with a jacket and I put the note (I will wear the dress and the jacket together) and the jacket fit the dress in the material the lace and everything. I also ordered guest book and cake topper
Those people are amazing I ordered 3 dresses from them, my engagement dress, my wedding dress & my friend's dress

+1
Date of experience: October 15, 2014
Florida
1 review
10 helpful votes
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I have ordered two dresses and plan to order my mother of the bride dress next month. I have had total satisfaction with the orders. I did find out that if I have to place an order less than $200 to prevent custom fees.

Date of experience: October 14, 2014
California
1 review
10 helpful votes
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Excellent experience
October 17, 2014

Excellent experience. I ordered the dress on October 1 and was told it would arrive on October 13th. I received it on time, professionally packaged. Very happy with JJ House! I will order from you again!

Date of experience: October 14, 2014
JJ's House R. JJ's House Rep
over a year old

Hey there, it is such a pleasure to read about your wonderful review. We are so happy to hear you are able to get the package on time. JJ’s House puts your priorities first and ships across the globe with the most trusted logistics providers.

California
1 review
7 helpful votes
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Hola, hermoso vestido!
October 16, 2014

Hola, hermoso vestido! Me encanto! Estoy muy contenta con los productos, son de muy buena calidad. Gracias por atender siempre a mis preguntas. Saludos!

Date of experience: October 13, 2014