Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
















The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I purchased 2 prom dresses for my daughter and couldn't have been more happy with the both of them! They both fit her absolutely perfectly and felt the quality was as good or better than any locally store bought dress. Plus you just couldn't beat the price and speed of delivery! Highly recommend them!
OMG my dress was amazing & to detail - i had my sleeves tapered in by a dressmaker and i was happy with wearing your garment. My friends & family abosolutley loved it and look forward to the next function when i require a dress for me - custom made & special from JJs house <3 + Thank you for delivering at late notice, 5 days prior the wedding of my niece. I have shared my experience with family & friends and i hope they enjoy the beautiful clothing you advertise.
Excellent client service. Friendly and with a "can do" attitude. Super quality of the dress and well made! I will recommend any time. Thanks for outstanding service.
Ordered a wedding party dress... the thing came in made of God knows what for the lining... weighed a ton! Never have I put on anything (except perhaps the Dentist's lead apron during teeth x-rays) that weighed me down so much. Could not wear it because it was so uncomfortable. Trying to get it returned appears to take an act of Congress. Would NOT recommend this site. Go to an online department store and save yourself the disappointment and wasted finance.
I wore a JJs House dress for my wedding. I was a young bride on a very tight budget and the dress worked very well for me. No, it was not a runway quality dress, but you get what you pay for. And for under 300 dollars, I got a dress that i was happy to walk down the aisle in. There were minor flaws that were easily fixed by my seamstress. If you're looking to save, and for a dress you're only wearing once, I highly recommend JJ's House.
Beautiful products and of high quality. Very fast shipping. I will definitely shop from this site again.
I ordered 2 dresses from this site. On the positive side, the dresses were made to the exact design, although the fit is a bit off. On the negative side, the fabric was not of the quality I was expecting. I ordered chiffon dresses and I love chiffon but the chiffon they have used is of not the best quality. However, their customer service is excellent, they responded immediately and refunded a percentage of the purchase price and let me keep the dresses. I'm not stating how much they refunded, in order that people may not use it as a tactic to get their prices slashed on a purchase, remember that kind of thing is outright cheating and will only bring you bad karma. I was in fact shocked that they let me keep the dresses and yet agreed to a partial refund, I do hope scammers out there do not use this to their advantage. Will I order from them again? I have made a suggestion to them to introduce different quality fabric, if so, yes I will order something not too expensive as a try out.
The only good thing about my dress was that it arrived quickly. I did not like the color and the taffeta was very heavy material. I ordered a standard 12 and they still said it was custom made. I asked if I could exchange the dress for another dress and they said no but they will give me 15% off to purchase a new dress. Why would I want to keep a dress I can't wear and buy another one from them.
I ordered a dress for a wedding from jj's house and couldn't be anymore impressed! I ordered the dress custom fit & it fit perfectly. Wonderful customer service, the dress was made beautifully, sensibly priced & arrived before the expected date. I will definitely be ordering dresses again & I will be highly recommending this company to anyone after gorgeous, unique dresses.
Awesome customer service, great quality dresses for little price. Easy to work with and quick shipping!
I contacted their customer service to work out my shoes size, they were very helpful and were able to change my order. I just got the shoes this morning and they are great! A little bit tight but nothing some socks and a hairdryer can't fix. I'm so glad I didn't get the next size up!
The shoes are a perfect colour to my wedding dress, although I was a bit concerned because the shoes looked more creamy on the website. But they are actually a light ivory. Thankfully they match perfectly!
Thanks JJsHouse!
I ordered 3 dresses thinking that I would have a variety of choice to choose the perfect dress. Can't return 2 of the dresses because this was not made clear that they were made to measure, but on top of shipment paid with jjshouse I had to pay import tax of £93! Just be careful what you are buying as you can't send it back! However, since my review jjshouse did get in contact and refunded 40% of what both dresses were worth and I have kept the dresses as well.
Dear customer,
Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at JJsHouse.com. However, we are glad that finally we made agreement to satisfy our customer.
Please do not hesitate to let us know if there is anything else that we could help with.
Kind regards,
JJsHouse service team
I bought a simple dress online three months ago. The dress is BEAUTIFUL! The color is a little different; I ordered champagne to wear at a wedding and it looks a little too whitish so I'm going to have to paint it, but other than that it's great. The fabric looks heavy and classy and you can wear the dress many different ways. The best shopping I've done in years.
I wouldn't order a dress that needs to be completely fit wwithout trying it on, but this one is awesome.
Item: *******
I bought this petticoat for trying on dresses and it performed perfectly!
This is not an expensive petticoat so it has ripped a bit after trying on several dresses, but still holds it shape well.
I'm a size 22W bride and this fit me no problem!
I will be buying it again in the future I am sure and highly recommend it :)
Order a dress. It doesn't fit so I would like to exchange it. They don't do that because they are a scam. They don't care about your customer service. All they care about is your money. Once they get. They take it and run! If you have a problem with something you can not return it or exchange. They are also locate in Hong Kong, which explains a lot! Its a knock off! DO NOT ORDER FROM THIS SITE!
Dear customer,
Thank you for sharing your shopping experience with us and we apologize that we didn't meet our shopping expectations. Would you please send us your order number and request to [email protected] with the subject "Sitejabber Review"? Our related department will contact you there and solve your problem as soon as possible.
Thanks,
JJ'sHouse service team :)
I ordered my mother of the bride dress in a custom made size. The gown fit like a glove. It was beautiful. I recommended JJ's House to friends and they also ordered gowns and were just as happy as I was, I would recommend them to anyone.
My dress just arrive, and it's amazing it's fit my size, the length the material everything is perfect. Really you make my day and it's just what I dream for. By the way I got the dress with a jacket and I put the note (I will wear the dress and the jacket together) and the jacket fit the dress in the material the lace and everything. I also ordered guest book and cake topper
Those people are amazing I ordered 3 dresses from them, my engagement dress, my wedding dress & my friend's dress
I have ordered two dresses and plan to order my mother of the bride dress next month. I have had total satisfaction with the orders. I did find out that if I have to place an order less than $200 to prevent custom fees.
Excellent experience. I ordered the dress on October 1 and was told it would arrive on October 13th. I received it on time, professionally packaged. Very happy with JJ House! I will order from you again!
Hey there, it is such a pleasure to read about your wonderful review. We are so happy to hear you are able to get the package on time. JJ’s House puts your priorities first and ships across the globe with the most trusted logistics providers.
Hola, hermoso vestido! Me encanto! Estoy muy contenta con los productos, son de muy buena calidad. Gracias por atender siempre a mis preguntas. Saludos!
Answer: I wear a size 4. I ordered a size 10! The dress still didn't fit. Believe the bad reviews! Now they are offering a 10% return for a stock dress that they say is custom made. DO NOT BUY FROM THIS COMPANY. You have been warned
Answer: It's risky. They have a NO RETURN for any reason policy. Doesn't fit - too bad. Doesn't look like picture - too bad. Don't think that Paypal will help you, they will usually rule that what you got is "substantially similar" to what you ordered. I paid for custom and told them that I am a size 4/6 in the front and a 10/12 in the back because I swim and that I have small bubbies and wear an A cup. I sent multiple measurements, taken by a professional. I got back a dress that would fit a 6 foot tall Dolly Parton. Maybe if you are perfectly proportioned, or if you are ordering something that isn't a garment, you will have better luck. For me, they saw a 38 inch bust measurement and assumed that I am a DD cup. They didn't listen to anything that I told them. I know that there are computer programs that you input a bust, waist and hip measurement and it spits out a pattern. Maybe that is what happened with me. My A cup bubby in that DD cup dress was certainly humorous. On the plus side, it did look good from the back. You should also know that it costs about 5.00 to ship something from China to the US, but that it costs about 45.00 to ship the same thing from the US to China. I had no complaints about the fabrics used, or the amount of time it took to arrive or the packaging. My complaint is that they totally ignored my description of my body. I recommend that you just pay a little bit more and drive to a store and try on dresses if you aren't a perfectly sized body. The "Norton Secured Seal" that JJ's employee is talking about has nothing to do with the merchandise, it just means that the website is safe from malware.
Answer: I do not get my refund money either and I have emailed several emails to your useless customer service. Worst service I have ever had in my life!
Answer: I cannot speak for the location as I live in the UK but I was very impressed with my wedding dress - I did pay the extra 20 pounds or so for them to use my exact measurements, however. The dress was stunning.
Answer: Linda Buyer you should be ashamed of yourselve, and your company! Your customer service dept Sucks and your scamming people out of there hard earned $$$, I think the newsroom should get involved here we are having the same problem with size, order off your size chart, gown gets delivered and like to size s to small could ny even get the zipper up!
Answer: WARNING: DO NOT ORDER FROM THIS COMPANY! They do not follow the return policy they have listed. I contacted them within the week of receiving the dresses that I ordered and they want to just give you a discount to buy more of their items.
Answer: Good decision! You cannot trust all those good reviews on their website because they will not post anything that has anything negative to say. It's pointless. I hope you had a beautiful wedding if it's already occurred and that you loved your wedding gown.
Answer: Dont touch this company I got a dress from them in total cost £160 there was a fault with the jacket and they would take it back, there is no hassle free returns. Then when I posted a bad review they said they would give me a refund and sent me a returns form with an address to where to send the dress. I sent this recorded delivery as JJS house requested and when Royal Mail went to deliver it they refused to take it. Avoid like the plague
Answer: I would suggest you find your garment locate. My reason for suggesting to shop locatebis that you can return or exchange without dealing with a return policy that would cost you money. Before you decide to purchase from this company, look up their reviews and complaints on JJ'S HOUSE. It's better to have a good buying experience as oppose to dealing with a hassle when your event is suppose to be a good experience. Good luck.
Answer: No easy returns! Please don't risk!


Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
We have sent you an email with top solution to your email address: a*****@aol.com. Please have a check and give us a confirmation back and we will try our best to help you out.
JJsHouse service team.