UPDATE: After communicating with JJs House some more I was able to get a full refund after posting this review.

I ordered 2 bridesmaid dresses from this site and once I received them the bride wanted to return them to get different dresses and get different colors elsewhere.

First off, the dresses were in good condition and still had the tags on them and they should have had no problem accepting them back and giving me a refund. Instead I am told that they can't and didn't give me a legitimate excuse. I am a poor college student who barely has enough to survive and they refuse to give me a refund. I am sorely disappointed in this company.

They DO NOT care about customer satisfaction and were not willing to help me return and get a refund on my items. I looked at their terms and conditions to see if there was anything that said my purchase was final sale. And I found nothing, also when I inquired of the return they only said that it was "really hard" to accept returns. That is not a legitimate excuse. They really have no excuses to reject my return and want of a refund, except for the fact they are money hunger.

I will make sure to tell all my friends and family not to order from them unless they want to be scammed and cheated of their money and time. Luckily, I'm a college student and have many friends who are engaged and will get married in the future. So at least I can give them advice to avoid this online store like the plague.

I've also had many other online store work with me that have allowed me to return my items and get a refund. I can't believe that that this one store is so cheap and so fixed on money that they only care about their numbers not the people. AVOID THIS STORE.

I am stunned to read the no.of negative reviews and do feel terrible about those who got sub standard service from JJsHouse. The reading has left me slight cautious for further orders! However, at the moment I'm putting aside my trepidation to say... EXCELLENT SERVICE! JOB WELL DONE! This is the first time I have ever ordered anything from JJs which came highly recommended by a family member! I ordered a ball gown for my daughter and from the start, I didn't seem to comply with JJs requests. Wrong measurements, delay in re-sending and finally the request to cancel since the clock was ticking for delivery! However, right from word 'go' Ms Jenny Wu always got back to me the minute I sent a query! Thought she was sitting right across the table! It took nearly a week for me to actually get the right measurements across... was expecting the order to arrive on the eve of the event but... it arrived more than a week before, absolutely exquisitely tailored! Total time from first email to receipt was just over 3 weeks! The shoes too are totally divine and my daughter is well over the moon! So please keep up the good work and THANK YOU! Especially to Ms Jenny Wu for her patience and support! She actually even called me in Switzerland a couple of times to check the measurements!

Although the dress wasn't the right fit, Veronica was very helpful to assist me in a way that was very genuine. Excellent service and communication from her.

Terrible company! Ordered some dancing shoes, in my size, when they arrived they were much too small. Later found that JJsHouse use non standard sizes, and after emailing several times they refused a refund or exchange to my size and I was offered 40% off my next order from them!

Next there was an unexpected custom charge of £18(which was not mentioned the site) after paying JJsHouse over £16 for postage! And it was not clear that the items were coming from china. When the total value was under £50, and having to pay £16 postage and another £18 customs, Would I order from them again with 40% off and to have all this aggravation?

So now I have some useless shoes that do not fit and custom charges on top of the expensive postage. Do not order from this company!

Update:
Veronica, a pleasant lady and supervisor of Jjshouse, has contacted me and said the company would make a full refund of my purchase (except shipping cost though) and half of the custom charge and it would take a few working days to receive it.

What a great disappointment. I just got the dresses that I ordered almost 2 weeks ago when I expected to get it in several days, before realizing after I ordered it that there was "processing time" as well. My first surprise was when the delivery man came to my door asking to get paid for another charge I wasn't aware of for the customs fee, which was never explained to me when I ordered online. I paid an extra 40 dollars in addition to my 250+ order. I also never expected the dresses to come from China, which explains the poor fit and quality of material. Please don't order your dresses here, what a waste of money.

Update: after posting this review, jjshouse contacted me and offered a refund, which was pleasant. I got a full refund and kept the dresses. It was nice that they changed their policy to actually improve customer satisfaction. Thank you.

My experience with JJSHOUSE.com was problematic at best. I placed an order, receoved the merchandise and was not pleased with the fit or quality of the item. I have gone back and forth via email to return the merchandise and receive a refund. Well, JJSHOUSE wants to give me a 25% refund on the $70+. I would NEVER recommend this online shopping site to anyone!

This is simply a horrible place to shop for weddings. The refuse to take back anything despite giving them the "picture proof" they insisted upon showing that the dress doesn't fit you (how humiliating is that?). I went by their size chart and can only waddle around like a penguin in a dress that I can't return or even exchange. They offered me a 15 percent discount for alterations…. For a dress that is way to small in the sleeves and poorly crafted…you can't just make fabric magically appear through alterations. They claim that even though I ordered a standard size dress with no changes…that it is impossible to return it as it is "custom made." Stay away, this place is a scam, and who wants to go through the hassle of this for their wedding.
Update:
After reading my review on this site, JJshouse offered me a refund for the dress (minus shipping) and told me to keep the dress as they didn't want to bother with having it sent back. This was lovely (not sure what to do with the dress though) but the loveliness began to end shortly after. Since then they have constantly hounded me to change my review on here, several emails and many phone calls, including two on Thanksgiving day. I told them that once I received the refund I would update, so here's the update. To give fair warning, they seemed to act like a refund was an exception to the rule. I would not go into this company expecting a refund or exchange. The manager of customer service is very pleasant to talk to.

I purchased a Homecoming dress from JJsHouse, for my daughter. It came within a week with the expedited shipping. The dress looked exactly like it did online and it was beautifully made.

Unfortunately even though we ordered the dress in the smallest standard size they had, the dress was still to big on my daughter and we had to pay to get it altered (which was nearly as much as the dress, because of the design). I would have used the Custom Size available through JJsHouse, but i was concerned that i would not receive the dress on time

I would absolutely order from JJsHouse again, but i will probably Custom Size it next time.

Hace una semana que les he escrito y no recibo respuesta.
Quiero devolver mi pedido. No lo he recibido todavía pero me han llamado de la empresa de transporte diciendo que tengo que pagar 50 euros más por gastos adicionales. Me niego a hacerlo, en ningún momento se me comunicó nada de esto. Creo que no es legal ya que esto debería ser avisado previamente a la compra.

Espero tener noticias suyas en brevedad

UPDATE TO FORMER 1 STAR RATING:
I was contacted by Veronica who was very eager to make me happy. She responded to my complaint with the offer of a full refund on the dress. She was very nice. She definitely redeemed JJ's House in my eyes. So much so that I decided to try again. I ordered my replacement dress from them. I am hoping for the best, but feel much better about it knowing that Veronica is there to back up her company.

1 STAR RATING:
I was nervous about ordering from jjshouse.com after reading these reviews and I should have trusted my gut. 1st, the website doesn't let you cancel your order within 24 hours like it says, and they never responded to my inquiry from 2 weeks ago that they state they'll respond to within 48 hours. When I got my dress, although I had already paid shipping, there was a COD on the package and I had to give the UPS driver a money order for $43 payable to the sender. The fabric quality was good and there are details I really like about it, but my dress has pick-ups in the skirt part that are HORRIBLY done and they aren't anything like the picture. I wouldn't have enough faith to try this site again and wouldn't recommend it. Also, I noticed that every rating on their site is 5 stars-we all know that's not true, judging by the reviews here. Jjshouse seems to be really dishonest...
If they would respond to customer service issues and try to make things right, I would order again...

I'm writing to edit my review. Although my initial shopping experience was not a good one, the JjsHouse customer service rep contacted me and after talking and emailing we were able to reach an agreeable and satisfactory result. So they do have great customer service and the dress very beautiful. I had to get it altered (even though I had ordered it custom made), but I love the dress design and the quality. I might shop here again in the future, but only after talking to a representative to make sure I will get what I order. That said, they surprised me when they called me to see if I had tried on the dress and I think that shows high integrity on their part. Though I wish they would improve on their customizations and color (my dress was off-white, though I ordered white), I definitely think it's a great company that has very beautiful and affordable dresses. I don't know whether I would recommend the site to my friends yet, but I am not disappointed in them anymore. I give them five stars in everything except shipping, so overall 4-stars which is not bad.

I ordered 2 dresses for my girls. I loved their dresses. Beautiful stitching good material n awesome design. I got the same thing what I ordered. I am so happy that I didn't wasted my money. People who says this is scam and don't order from this website they are stupid they don't know how to give measurements.so much reasonable prices. Thank you so much jjs house.my order was also on time

I purchased a dress from jjs House the quality of the item was atrocious material was cheap very poorly put together. After several conversations and sob stories about how little they made on their items and offers of 20. 30. 40% refunds to keep the item and get it repaired, I contacted PayPal to open a dispute i eventually got a refund but i believe that was only due to PayPal being involved., had to ship the item back to China as a tracked parcel at my expense which is very expensive.To top all this hassle i have now received a customs duty demand for the original delivery of the dress which i will have to pay, even though i got my refund i am still out off pocket by £70. DO NOT PURCHASE FROM THIS SITE

Below you will find my previous review on jjshouse. I received an email from Veronica, one of their service members. She was very helpful and was going to process my return. She even offered to pay for the return shipping cost. Veronica realized it would be difficult and costly to ship the dress back to them so she insisted on me keeping the dress and gave me a refund on the dress (minus the shipping). She was very kind and helpful. It seems to me that jjshouse is starting to care of their customers.

"I ordered a dress from jjshouse last week and I received it yesterday. I tried it on and the top part of the dress is extremely low cut. The underline of my bra even shows! I contacted jjshouse asking if I could possibly exchange it for a different dress and was told that I could not even return it because according to them the dress was made correctly on the mannequin. I was even told to take it to a local tailor. The tailor can't fix it for there isn't enough material. I ordered the correct size for I followed their measurements. I am regularly a size 8 and I had to order a size 14! I am not asking for my money back. I simply wanted to exchange it. JJshouse care more about themselves than their customers!"

Boa tarde, eu fiz um pedido com vocês de n. *******436
Estava prevista a entrega em, no máximo 8 dias, mas eu não consigo obter nenhuma informação de rastreamento posterior ao dia 29/10. Qual a empresa de currier contratada para fazer a entrega para que eu possa entrar em contato? Tento entrar em contato com o customer support do site de vocês, sem sucesso, contudo. Obrigada

I give jjs House best site of year... great and excellent customer service. They are very straight forward, Reliable and they give detail response.

Made a wrong order, needed to change all entire order to different items, Jjs house did all d reorder process for me without me having to go through any stress.

Thank you so much Jjs House

WARNING! DO NOT BUY ANYTHING FROM JJS HOUSE!
These dresses are HORRIBLE. I spent a total of over $400 on two dresses.

They have seam runs, stains, and the have some cheap colored fabric that matches nothing! I have contacted JJs house and they offered me to pay half of the extra fee that they charges of $60.12. They called this a customs fee. However, I called customs. The fee was made payable to ReadMob, which is JJs house. What a scam. The fee was not for customs. It was additional money JJshouse is making. These dressed are so awful. I am out over $400.
Cindy their customer service rep offered a $5 coupon. Are you kidding me? I am out over $400 for dresses that I cannot even use! The dresses in the pictures are from other dress companies. The dresses that they make are knock-off versions of what is shown.

Never use JJshouse.

The dresses pictures are not the dresses that you get. I will be contacting my bank for fraudulent charges and open a dispute if JJshouse does not refund my money!

NEVER USE JJS HOUSE!

I wish that I could rate zero stars!

They told me to pay for shipping of my dress but never paid the for customs? DHL is asking for a hundred pounds. WHY ARENT PEOPLE HONEST?
Update. I finally paid for the courier and got the package. The items were nice. The material of the wedding dress was good quality, not cheap, well sown. Just as in the picture. However it didn't fit, bigger. I can get that amended. But I am impressed with the wedding dress. Jjs house refunded the customs fee and 40% of the dress value for the alteration fee. I'm impressed with Veronica Gao, the customer service rep that was working with me. Nice.

Do not order from this company! I order a dress for a wedding I am in and there return policy states they except returns as long as the tags are in tacked and it hasn't been warn that is how my dress is I tried it on and needed to exchange it and they offered me 10% off to buy another one! I was willing to eat the shipping cost just to get an even exchange but I still got a big fat no! Poor customer service on top of do not hold up there end of the dill on returns!

No stars! Do not purchase anything from JJ House. I purchased a dress that was about an inch longer on one side then the other, the middle was twisted because of the difference. I bought the leatherette shoes to go with the dress and they were crushed in at the front and made of some sort of cardboard, YES cardboard, I'm still in shock. I have never been so disappointed with an online purchase