Purchased a "custom" dress from JJshouse and I took measurements exactly where they said to. $150 later... I have a crappy, poorly made dress with so much extra fabric in the shoulders and bust I could wear football gear underneath! In additon to that i have about 5 inches from where my nipples are supposed to go in the dress and the "natural waistline". I contacted them right away and the best they offered is 15% off the dress after I pay for custom alterations in town. So I now have a useless dress I paid $150 and even with pictures they refuse to refund. DO NOT purchase from this wedsite. The refund policy is 100% lie! You will not get a representative to call you or take time to assist you. You will have better luck getting help at Walmart then fro. This horrible company. Please... It's someones special day... I WARN you that you will 110% regret buying anything from this site.

I received my dress and shoes this week they look beautiful just like the photos on the web sites. I will be placing another order for my Nephew's wedding in May!
The Customer Service Rep was also very helpful in tracking my order, they respond promptly by the next day.

Thanks again!

Lorraine

Although I had some issues, the customer service at JJs House was outstanding. They were very quick to respond to my concerns and offered to fully resolve all of them. I was pleased with their level of attentiveness and willingness to make things right. I would order from them again.

Could never be more upset. I ordered address the quality was very disappointed couldn't even walk into it because the train was crooked. On top of the fact that I did not even know my dress had a train. We're not a bot due to the fact that I'm getting married on a beach. The dress looks nothing like my photo. And I had to pay $300 to get it altered.The customer service was awful they offered me their partial refund or send my dress back to Hong Kong pay the shipping for refund that would take them three weeks to process minus my shipping. He told me that the dresses are hands-down by dressmakers so all I asked was could they send me one so correctly like the picture and they told me now that those are my options.as you can see in my photo the train came to the right of my dress not the back.

I just received my wedding shoes in the mail and I am in love with them. They are exactly like the picture and with the insoles that came with them (an added bonus) they fit perfectly. I'm glad I followed the size chart and instructions or I would have ordered the wrong size by mistake. I'm a size 8 in Canada and ordered 39. If I ordered 38 they would have been to tight. I did notice that one of the rhinestones fell off as I tried on the shoe but I couldn't find the spot where it came off. I might spray some fabric glue to keep the sparkles from coming off the shoe. I also had to pay $36 in duty fees but that was expected. Thank you JJHouse. I was so worried that they wouldn't fit but I am so happy. I can't wait to wear them at my wedding in September!

THEY WILL NOT GIVE YOU A REFUND!

I would absolutely never recommend anyone buy from JJsHouse! NEVER

Their so called "return policy" listed on their website is a load of crock. I have been in contact with them several times about returning my item which meets their criteria listed on their website and yet they continue to barter with me about how much discount they are willing to offer me and post remarks to establish some sort of repentance such as they have had "arguments" with their managers trying to help me and the that dressmaker has already spent "labour costs" making the dress for me.

I find their "return policy" extremely misleading to consumers and I cannot stress enough not to buy from them! Furthermore do not pay any attention to their sparking "reviews" as they have been carefully picked though to look their best. All you have to do is google JJsHouse reviews online to get some real information about how their business operates and treats their consumers.

BUYER BEWARE

Update: Veronica from customer service contacted me shortly after and was very sympathetic with the situation. She has agreed to cover my extra charge and refund the dress so that it can go towards alteration fees. This was very kind. Although I was not super satisfied with my order, I can say that their customer service is exceptional and they do care about the customer's satisfaction.

I ordered my daughter's prom dress from this website, deciding to take a risk against these reviews and hoping for the best. We chose the custom sizing option as she was in between sizes and wanted to make sure it was the best fit possible. The dress came fairly quickly but I was surprised when the postman demanded a payment of $76 to release my dress in terms of customs and duties fees. This was upsetting as that was over a third of what my dress cost me! After contacting them, they only offered to help "share" the tax expense when that should have been fully covered by them in the beginning! So I paid the fee and received the dress. Before she even had an opportunity to try it on, beading was falling off the dress making it extremely poor quality. Also the sizing was off and it was way too big around the bust. I'm quite disappointed, and I am not even able to return it because of the custom sizing and even if I could it would be extremely expensive to send back. I do not think I will be ordering again in the future.

Got a late start shopping for a dress my hubby to be found jj house omg. He didnt read the fine print and we ordered about 2 weeks from wedding well fone print basicly said would not be ready for about 12 days and then expedite shipping would be about 3 days but my hubby called and explained what happened and well I get married this Sat. And its Tue. My dress is here and I hope I look as good in it as I think Lol. Love it.

Just read the huge stack of bad reviews. Then look at the shill/fake accounts posting "five star we love it reviews" with accounts that only do one or two reviews.

Don't order from this site until you look at all the reviews!

JULIEYYE L.: Posting in all caps is yelling at us. ( and gives your post no added value...)

We are have been looking for weeding items for a while on the internet and stumbled across JJsHouse.com. As usual you see things that are cheap and expect the same. But we seen a couple of reviews and thought we would buy something small to start with so we ordered our invites through them, they arrive in less than a week (to Australia) you can imagine we were surprised. But even more suprised at the quality they were great, then we ordered the "LOVE" table name holders, again very quick delivery and looks exactly the same as the website. Next we ordered the wedding ceremony reception kit (flower basket. Ring pillow, guest book and pen) delivered in less than a week and looks exactly the same as pic, we also ordered an engraved cake cutting set. This took an extra 4 days roughly than the others but im guessing thats because of the engraving. I also sent an email asking about their wedding dresses and they replied within 8 hours (time diffeence US/AUS) So we are so happy so far and will give the wedding dress ago and hopefully it just as good as the other items.

I recently ordered two pairs of dance shoes, one being to match a dress that I had made for a New Year Ball. The shoes arrived, one pair was fine but the other doesn't match the dress as it isn't the same colour as in the advertisement. I have made it clear that I don't want the one pair of shoes as they are not as described and wish to return them, but no, they keep offering either 30% off for a pair of shoes no good to me, or 50% coupon to buy something else from them. I have explained why these options won't work for me as I don't wish to buy from them again. They asked for photographic evidence which I sent twice. One of the reasons for this is the unexpected and expensive Duty and VAT charge for delivery. This was not seen at time of purchase and I am trying to explain this point with them as I had already paid the postage costs so extra costs were misleading to the sale. Horrendous company to deal with, they make promises they don't keep and believe that if they keep avoiding the issues and asking for further evidence which I keep sending them. They use a false email address as well. It's all a wind-up and I feel robbed!
Because I put a negative review on this site they have since refunded a lot of the cost but I wouldn't deal with them again - ever!

I loved the dress and it was stunning on! Great prices for a dress that you only wear once!

Had a very good experience with JJHouse. The customer service was prompt and had constant updates from them which gave assurance that everything was going ok with my order. Will recommend this site to my friends and will continue using it. Thanks for promoting such good customer service. Thank you.

I purchased a wedding dress for a family in need. The bride was so excited to receive a beautiful dress. I paid the shipping charge with dress order so was dismayed when ups vid for $43.00 showed up! I paid the additional charges after receiving email that I would be compensated for additional charges. When I unpack dress I notice beads are missing from bodice and that pleats are not sewn properly. I immediately tried to contact customer service... No telephone number just email. Now they are refusing to let me return defective dress! Update: I did receive a phone call from representative after posting review. The cosr of dress was refunded. The shipping and customs charge ($65) I lost. However, I did not have to return defective dress so I will find someone that can repair it and than donate it to someone in need. I wish it had been handled this way to begin with.

I had issues at first with my dress but their customer service is impeccable and they fixed all of my issues without any hassle! Thank u JJs House!

Worst customer service ever! They don't take returns even in original condition. Dress doesn't look anything like picture that my friend wanted for her wedding. Their response is we enhance the photo and every body has different height. No it is not the same dress. Do not order from them!

After a few emails and reviews Veronica emailed me and was excellent! She saved them. Veronica was apologetic and very understanding. They should have her respond to everybody. They are going to let me return the dress. They should be thanking her for her hard work

I ordered my wedding dress and flower girls dresses from this site. Everything fit perfectly. The dresses were beautiful! I even ordered the shoes and some jewelry from the site. Everything was exactly what I expected. The bad side is the shipping the US cost me an extra $60! I talked to the company about this and they refunded the money. I will use JJ's House again. I can't express with words how beautiful it all turned out

We are renewing our vows so I ordered a wedding dress from JJsHouse.com I liked the idea that they could customize the measurements for me and the prices seemed reasonable. I ordered priority shipping. I just received an UPS slip stating that I have to pay a BROKERAGE FEE of $86.20. I verified with UPS if this is a tax or tariff and they said no, it was a BROKERAGE FEE paid to a private entity. UPS couldn't deliver my package to me unless the BROKERAGE FEE was paid! With utter disappointment I declined the package. My dress was only $300 and it was a stretch for me to pay for that! I couldn't and wouldn't pay the $86.20 BROKERAGE FEE. I contacted the company and they are offering to pay for a PORTION OF IT! NO way! I am disupting the entire purchase with my credit card company. THIS IS A SCAM! This place ruined my plans for our wedding renewal vows because I didn't get my dress. I am sad, upset and I am disgusted...

This is a horrific website. They are only out to dupe you.

They will not accept returns. This would be acceptable if such notification was made prior to service. And now they're littering this website with fake accounts to purchase glowing review of the company.

AVOID THIS COMPANY. THEY ARE HORRIBLE.

~

UPDATE: After publishing this review and threatening legal action, JJsHouse quickly offered to refund in full, blaming the prior refusal to refund on an uninformed employee. JJsHouse then quickly requested a revised review here.

JJsHouse clearly thinks very little of its customers: The scam is to dupe people into thinking they can't get a full refund, but the moment their outrageous actions are called out publicly or might be challenged legally (i. E., clicking the "continue checkout" button results in a completed checkout without the opportunity to review a final order, in violation of contract law), they refund the money with the hope that their public image might be redeemed.

This site has an alarming number of reviews that are fawning; gee, I wonder if JJsHouse has manufactured fake reviews to make itself look good despite its atrocious and dishonest business practices?

The site is not a fraud, they are very serious and honest in all products.
I am ordering with them from time and they so helpful, specially on custom orders.
The quality is perfect for the fabric and the tailoring.

They are perfect
I recommend them