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Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
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JJ's House Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I brought my dress online, quite skeptical about buying it online and ensuring it is correct.
Dress came with perfect material, not rough, the features on the dress are not tacky.
Fast delivery and processing.
I did a custom size the only reason it doesn't get 5 star is because the custom fitting is an inch too large so I am going to have to get it altered.
Was amazing, really quickly, highly recommended it.
I bought the perfect dress for the day we depart for our honeymoon! Cannot wait. And the measurements were perfect!
Slightly sceptical but with little money I thought what's the worst that can happen?! The dress I found was the best I had seen, ordered it to my specific measurements and when it came I was so shocked! Amazing! It was so well made and literally fit like a glove! I couldn't have asked for any better thank you so much!
My dress was beautiful. Actually it exceeded my expectations. I would definitely buy from JJs House again and again. My dress was prettier than I expected. It fit well and the color was awesome. I could not have been happier.
I purchased my veil and jewelry and it matched everything perfectly. It looked like I paid a lot of money and I truly didn't.
My friend was getting married in Spring 2016 and told us bridesmaids to go online and order our dresses there. At first I was really leery of the site and tried to find legit reviews on the product and overall experience. I thought it was rather odd that ALL of the dresses on JJSHOUSE had 5 out of 5 stars but no reviews. Anywho, I did some digging and found that most people were unhappy with the sizes. Not sure if they just blindly picked the size # without checking what constitutes as a Size 2 in China vs a Size 2 in America or what. I went the custom sizing route and measured myself exactly how they explained it on their site. I even ordered 1/2" more than my true size just-in-case. And I also re-measured myself too.
I submitted the order. It took maybe about 3 days to make, then they shipped the dress and that took approximately another 4 days to receive on the east coast of the U.S. They send email updates with this info.
The dress was really pretty, came out great! It was a little loose in the neck area so I had to get that altered but overall was great. Yes, I would order from them again.
My advice:
1. Measure yourself. Measure twice!
2. Read their size charts. A size 2 in China is probably a 0 in America. Also read their instructions on how to measure.
3. Remember there are no refunds!
3. Don't order at last minute. Give yourself time for alterations after you try it on.
4. Make sure someone is home for your shipping address. UPS will not leave the package in your absence (I went on a wild goose chase with mine. Should've had it delivered at work address in hindsight).
I ordered this dress with my measurementsand it was perfect.:-) The dress fit perfectly. It looked amazing. Everyone at my brother's wedding had something wonderful to say about the dress. I will buy again
I ordered a evening dress from JJsHouse. To make sure the dress would fit, I provided my own measurements. The dress matched the pictures at the webpage. The top of the dress was quite long for me and that had to be altered, but that is quite understandable as I am short (about 5'1", 155 cm) and they did not ask the measurement from hollow to waist. The dress came within the given time frame (the dress actually arrived even before it was scheduled to ship!). Very happy with my dress, would order again.
They response very fast, I love the website, I bought two dresses, although one of them was not exactly as I wanted to be like the picture, the material was off too but its fine
The other FITS PERFECTLY, but if ur tall person be sure to have it custome made am 5.2 and the length fits me perfectly
I knew we would be cutting it close to order my daughter's homecoming dress from this site. It is in Hong Kong, and they make the order when it is placed. I even paid extra to have it shipped express. I couldn't have been more pleased! Her dress was gorgeous and the quality was excellent and it came in plenty of time! I will definitely be ordering from them again.
I love this site and wanna thank parker and all the representative you guys are great.
I am so very happy with my decision to use JJs House for purchasing a mother of the bride dress for my daughter's wedding. I was not having success finding a dress in traditional department stores, as many dresses made me feel frumpy and old, so I looked on-line. While reluctant to purchase a dress that I did not try on--It was the best decision ever! After reading reviews,. I opted to have use the custom fitting. The dress fit like a glove. I felt beautiful, and received so many compliments. I would definitely recommend JJs House for anyone!
Dubious about placing an order from an oversea company, but read other reviews and took a chance. Getting married next year and want to order a wedding dress and bridemaids dresses so I thought I test it out. Ordered invitations, ring pillow and guest book. They were as advertised and were of good quality and came on time. I will now consider ordering dresses.
I ordered a dress to wear to my son's wedding. JJsHouse has the best range of mother-of-bride/groom attire and staff were extremely polite and helpful. The dress arrived faster than advised and exceeded my expectations. I had my dress custom made and it fits beautifully. The workmanship and attention to detail was astounding. I am very happy with my experience with JJsHouse and would not hesitate to purchase from them again
I purchased a Mother of the Bride Dress and it is absolutely beautiful
Ordering was simple, and it took no time to arrive
The dress is wonderful pool blue ideal for an overseas wedding, quality fantastic
I'm a typical size 14 and the dress fitted really well
I would certainly use this company again
Not a fake review... Found my dream dress and shopping was so fast. Easy to work with. Would def order again
I ordered the "A-Line/Princess Scoop Neck Knee Length Lace Wedding Dress with Bow" and I couldn't be happier! T wear a size 10 and the standard size 10 from JJ's House fits me perfectly. I am surprised and impressed by the quality. My order came right on time, even a little earlier than I anticipated. I would definitely recommend this site to a friend!
I ordered a Mother of the Bride dress in a custom size and it arrived quickerthan I expected. It fit well and was well made. I will order from them again when I need a special occasion dress.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members