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Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
















The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
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I was looking at some prom dresses online as I have prom coming up soon and since I have 0 common sense, I didn't check the ratings of two scam websites which I was looking at (herdress and britishdress I believe they were called). If you compare the layouts you'll find that these websites entirely copied the formatting of JJsHouse, so naturally, despite the high ratings I was dubious. This was exacerbated by the fact that the website certificate was expired, so I paid with VPN on in case my details were stolen from an insecure server or hosted malware (I would suggest JJsHouse check the contents of the hosted adverts) as many people here said the website was legit. The dress prices (the original ones anyway) I don't believe are actually real but the 'sale' prices were all around the 100-150 mark and that fit my budget well. They also have, on some dresses, an option of seeing the colour in a photo edited version, if you didn't want to order a fabric swatch.
My dress came within the estimated time and was well packaged in a zip bag. I gave custom measurements as I'm a little shorter than average so it fit decently well. Be aware that if you give custom measurements, the actual height will have 2 inches added on for heels, and that the dresses are non-refundable whether custom or not. The cancellation time as I remember was 72 hours after payment is received, after which only 50% of the price will be refunded. As far as I know, the dress was manufactured in China (isn't everything lol) and the quality, though 100% polyester, was actually very good. It's very cleanly sewn and feels comfortable to wear. I was also notified on the day of delivery that I should be expecting the package through message. Just make sure you take down the order number because I see some people here say that if you do wish to refund you need it.
Just want to say that I have ordered twice and both times everything was just right. I custom ordered two dresses; my wedding dress, and a dress for my son's wedding. Everyone gave me wonderful compliments about the dress I purchased for my son's wedding. I have told a few people about your website and they have been very pleased as well. I am looking forward to my wedding. Thank you for continuing to do great work! Teresa
I ordered a veil and it was exactly as pictured! The detail of it looks amazing and I can't wait to wear it on my wedding day!
I ordered a dress for my sister's wedding. Not only did it not fit at all, it was boxy, very poor quality and the zipper was broken. They did not allow me to return it, and only offered me 25% back. I can't even wear it. I will take it to Goodwill.
I bought a dress and tried to return it. After searching the web for a phone number I finally came across one, They finally found my order and tried to convince my that I had a person in another state trying to buy something on my account and trying to steal my personal information. They said they had to put a hold on my account until I fixed the problem by paying a third party to work on my computer, which he just happened to have that phone number of the person to contact about the attempted identity theft repair on my account. And that it would cost around 200.00 dollars to fix the virus and that they couldn't refund the money until I fixed the problem. I smell a SCAM. I will not be tricked: (
The dress I ordered was something out of my comfort zone, but I was pleasant suprised by the fit. It was true to size and actually looked very good.
I ordered 2 dresses according to my size and they fit horribly, one dress the shoulders were falling off and the other dress the waist line was too high. I explained this and they only offered 10% off to have my dresses altered. DO NOT ORDER FROM THEM, THEY DO NOT TAKE RETURNS! I am not out $260 with 2 dresses I cannot wear and still need a bridesmaid dress.
I have been a regular customer of JJSHOUSE and up until now I have been very happy.
My problem occurred when I ordered a pair of shoes that came in good time, unfortunately they were very small so I asked to return them for a refund.
After a lot of correspondence with the company I have now realised that they seem to have a no return and definitely no refund agenda going on.
Because of this I have lost a considerable amount of money as they have stated that I never returned said parcel, I even have a postal receipt and tracking number.
I will not be purchasing anything else from JJSHOUSE.
Unfortunately my experience has not been a good one.
Overall, my experience buying off of JJsHouse was amazing. It arrived on time, the color was correct, size was correct, and the dress was beautiful. I had a hard time picking a dress because all of the dresses are so pretty. I loved that the website had more color choices than other dress websites. I got just the color I was looking for. Also, the dress was fine quality and didn't disappoint me.
One minor thing that was a problem to me was the bra pads that were part of the dress. They were placed too high and didn't even align with where my regular bra would have gone. Also they showed through the dress and made it really obvious that the top part of the dress was somewhat see-through. But after I removed those pads, the dress was perfect. I will definetly shop on JJsHouse again.
(P.S. I highly recommend getting a custom sized dress)
Rapidez en el envio, excelente empaque, precios accesibles.
Un articulo de gran calidad y originalidad
I absolutely love this company. I ordered my wedding dress from here and sent in my measurements. It fit perfectly. The only tailoring I need to do is bustle the train. The quality of the dress was much better than what I expected. The shipping was quick. I loved the company so much we ordered my mom's dress from them and again was highly pleased. I even bought the bridal jewlery from them. Amazing company. I certainly recommend using them if you plan to buy your dress online.
Awesome dresses. I have ordered many dresses and have passed on your site to numerous people. Love, love, love the variety, and especially the pricing. Thank you.
I bought a dress here and was charged an additional $57.77 from DHL. When I opened the package, the dress didn't look at all like the photo and was poor quality. When I tried to return it, they refused and offered a 10% discount on my next purchase. What an insult! After posting this review, they finally offered a refund for the original purchase once I sent them proof of return. I happily complied and they posted the refund, but I was still $$57.77 out of pocked for the duties (Canadian duty fees), plus $43.84 postage to return the item. I won't be shopping on this website again. You should have to fight to be treated fairly as a customer.
I was having a really hard time finding a dress for my bridesmaid until I came across JJs house. The dress is absolutely beautiful and my bridesmaids love it!
Purchased a dress for my daughter and it was made beautifully. Quality was well worth the price. I would recommend this business to anyone who is looking to buy quality dresses
I shopped every leading department store and felt the prices were not inline with the quality. I took a chance and ordered dress from Jjhouse. The quality of the dress was remarkable. I custom ordered and the dress fits perfectly. The key to online dress buying is being honest with yourself about the style that will complement your body type and being honest with your measurements. I have told everyone I know about this website and will definitely order again.
I had the dress custom made; the result was really great. I got so many positive comments about it at my friend's wedding
I would order again if I have another function to attend
JJsHouse ship with DHL. I payed 83.7$CAD in customs duties. They move a form from an office to another in Cincinnati, a 12 meters distance.
Answer: I wear a size 4. I ordered a size 10! The dress still didn't fit. Believe the bad reviews! Now they are offering a 10% return for a stock dress that they say is custom made. DO NOT BUY FROM THIS COMPANY. You have been warned
Answer: It's risky. They have a NO RETURN for any reason policy. Doesn't fit - too bad. Doesn't look like picture - too bad. Don't think that Paypal will help you, they will usually rule that what you got is "substantially similar" to what you ordered. I paid for custom and told them that I am a size 4/6 in the front and a 10/12 in the back because I swim and that I have small bubbies and wear an A cup. I sent multiple measurements, taken by a professional. I got back a dress that would fit a 6 foot tall Dolly Parton. Maybe if you are perfectly proportioned, or if you are ordering something that isn't a garment, you will have better luck. For me, they saw a 38 inch bust measurement and assumed that I am a DD cup. They didn't listen to anything that I told them. I know that there are computer programs that you input a bust, waist and hip measurement and it spits out a pattern. Maybe that is what happened with me. My A cup bubby in that DD cup dress was certainly humorous. On the plus side, it did look good from the back. You should also know that it costs about 5.00 to ship something from China to the US, but that it costs about 45.00 to ship the same thing from the US to China. I had no complaints about the fabrics used, or the amount of time it took to arrive or the packaging. My complaint is that they totally ignored my description of my body. I recommend that you just pay a little bit more and drive to a store and try on dresses if you aren't a perfectly sized body. The "Norton Secured Seal" that JJ's employee is talking about has nothing to do with the merchandise, it just means that the website is safe from malware.
Answer: I do not get my refund money either and I have emailed several emails to your useless customer service. Worst service I have ever had in my life!
Answer: I cannot speak for the location as I live in the UK but I was very impressed with my wedding dress - I did pay the extra 20 pounds or so for them to use my exact measurements, however. The dress was stunning.
Answer: Linda Buyer you should be ashamed of yourselve, and your company! Your customer service dept Sucks and your scamming people out of there hard earned $$$, I think the newsroom should get involved here we are having the same problem with size, order off your size chart, gown gets delivered and like to size s to small could ny even get the zipper up!
Answer: WARNING: DO NOT ORDER FROM THIS COMPANY! They do not follow the return policy they have listed. I contacted them within the week of receiving the dresses that I ordered and they want to just give you a discount to buy more of their items.
Answer: Good decision! You cannot trust all those good reviews on their website because they will not post anything that has anything negative to say. It's pointless. I hope you had a beautiful wedding if it's already occurred and that you loved your wedding gown.
Answer: Dont touch this company I got a dress from them in total cost £160 there was a fault with the jacket and they would take it back, there is no hassle free returns. Then when I posted a bad review they said they would give me a refund and sent me a returns form with an address to where to send the dress. I sent this recorded delivery as JJS house requested and when Royal Mail went to deliver it they refused to take it. Avoid like the plague
Answer: I would suggest you find your garment locate. My reason for suggesting to shop locatebis that you can return or exchange without dealing with a return policy that would cost you money. Before you decide to purchase from this company, look up their reviews and complaints on JJ'S HOUSE. It's better to have a good buying experience as oppose to dealing with a hassle when your event is suppose to be a good experience. Good luck.
Answer: No easy returns! Please don't risk!

