Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JJ's House

JJ's House

jjshouse.com
evening & party, bridal womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!


Clothing item from JJ's HouseFashion apparel by JJ's HouseMerchandise from JJ's House clothing lineJJ's House fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $13
Free Shipping: no
Shipped From: China

Returns

Return Policy: not free
Return Instructions: items must be unwashed, unworn, unaltered, and in original condition with their tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: evening & party, bridal
Body Fit: regular, maternity
Available Sizes: Women's (S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Klarna, Afterpay

How would you rate JJ's House?
grey stargrey stargrey stargrey stargrey star

JJ's House Reviews Summary

The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

GB
1 review
57 helpful votes
Follow Cindy W.
Unfollow Cindy W.
Share Review
Report Review

I was looking at some prom dresses online as I have prom coming up soon and since I have 0 common sense, I didn't check the ratings of two scam websites which I was looking at (herdress and britishdress I believe they were called). If you compare the layouts you'll find that these websites entirely copied the formatting of JJsHouse, so naturally, despite the high ratings I was dubious. This was exacerbated by the fact that the website certificate was expired, so I paid with VPN on in case my details were stolen from an insecure server or hosted malware (I would suggest JJsHouse check the contents of the hosted adverts) as many people here said the website was legit. The dress prices (the original ones anyway) I don't believe are actually real but the 'sale' prices were all around the 100-150 mark and that fit my budget well. They also have, on some dresses, an option of seeing the colour in a photo edited version, if you didn't want to order a fabric swatch.
My dress came within the estimated time and was well packaged in a zip bag. I gave custom measurements as I'm a little shorter than average so it fit decently well. Be aware that if you give custom measurements, the actual height will have 2 inches added on for heels, and that the dresses are non-refundable whether custom or not. The cancellation time as I remember was 72 hours after payment is received, after which only 50% of the price will be refunded. As far as I know, the dress was manufactured in China (isn't everything lol) and the quality, though 100% polyester, was actually very good. It's very cleanly sewn and feels comfortable to wear. I was also notified on the day of delivery that I should be expecting the package through message. Just make sure you take down the order number because I see some people here say that if you do wish to refund you need it.

Date of experience: April 29, 2017
Illinois
1 review
0 helpful votes
Follow Teresa T.
Unfollow Teresa T.
Share Review
Report Review

Just want to say that I have ordered twice and both times everything was just right. I custom ordered two dresses; my wedding dress, and a dress for my son's wedding. Everyone gave me wonderful compliments about the dress I purchased for my son's wedding. I have told a few people about your website and they have been very pleased as well. I am looking forward to my wedding. Thank you for continuing to do great work! Teresa

Date of experience: April 27, 2017
Missouri
1 review
0 helpful votes
Follow Linda S.
Unfollow Linda S.
Share Review
Report Review

Loved what I ordered!
April 29, 2017

I ordered a veil and it was exactly as pictured! The detail of it looks amazing and I can't wait to wear it on my wedding day!

Date of experience: April 26, 2017
Oregon
1 review
5 helpful votes
Follow Rebecca K.
Unfollow Rebecca K.
Share Review
Report Review

Poor quality
April 28, 2017

I ordered a dress for my sister's wedding. Not only did it not fit at all, it was boxy, very poor quality and the zipper was broken. They did not allow me to return it, and only offered me 25% back. I can't even wear it. I will take it to Goodwill.

JJ's House attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 25, 2017
Canada
1 review
0 helpful votes
Follow T N.
Unfollow T N.
Share Review
Report Review

Excellent
April 28, 2017

The dresses look stunning. My bridesmaids are so excited and they looked great in them.
We are so looking forward to wear them at the wedding.

Date of experience: April 25, 2017
Washington
1 review
7 helpful votes
Follow Bonnie B.
Unfollow Bonnie B.
Share Review
Report Review

Return scam
April 26, 2017

I bought a dress and tried to return it. After searching the web for a phone number I finally came across one, They finally found my order and tried to convince my that I had a person in another state trying to buy something on my account and trying to steal my personal information. They said they had to put a hold on my account until I fixed the problem by paying a third party to work on my computer, which he just happened to have that phone number of the person to contact about the attempted identity theft repair on my account. And that it would cost around 200.00 dollars to fix the virus and that they couldn't refund the money until I fixed the problem. I smell a SCAM. I will not be tricked: (

Date of experience: April 24, 2017
Ohio
1 review
1 helpful vote
Follow Jane V.
Unfollow Jane V.
Share Review
Report Review

Navy dress
April 25, 2017

The dress I ordered was something out of my comfort zone, but I was pleasant suprised by the fit. It was true to size and actually looked very good.

Date of experience: April 24, 2017
Georgia
1 review
0 helpful votes
Follow amanda b.
Unfollow amanda b.
Share Review
Report Review

Terrible!
April 21, 2017

I ordered 2 dresses according to my size and they fit horribly, one dress the shoulders were falling off and the other dress the waist line was too high. I explained this and they only offered 10% off to have my dresses altered. DO NOT ORDER FROM THEM, THEY DO NOT TAKE RETURNS! I am not out $260 with 2 dresses I cannot wear and still need a bridesmaid dress.

Date of experience: April 21, 2017
Israel
2 reviews
13 helpful votes
Follow Gill H.
Unfollow Gill H.
Share Review
Report Review

I have been a regular customer of JJSHOUSE and up until now I have been very happy.
My problem occurred when I ordered a pair of shoes that came in good time, unfortunately they were very small so I asked to return them for a refund.
After a lot of correspondence with the company I have now realised that they seem to have a no return and definitely no refund agenda going on.
Because of this I have lost a considerable amount of money as they have stated that I never returned said parcel, I even have a postal receipt and tracking number.
I will not be purchasing anything else from JJSHOUSE.
Unfortunately my experience has not been a good one.

Date of experience: April 18, 2017
Ohio
1 review
4 helpful votes
Follow Cassie F.
Unfollow Cassie F.
Share Review
Report Review

Amazing. Minor cons
April 17, 2017

Overall, my experience buying off of JJsHouse was amazing. It arrived on time, the color was correct, size was correct, and the dress was beautiful. I had a hard time picking a dress because all of the dresses are so pretty. I loved that the website had more color choices than other dress websites. I got just the color I was looking for. Also, the dress was fine quality and didn't disappoint me.
One minor thing that was a problem to me was the bra pads that were part of the dress. They were placed too high and didn't even align with where my regular bra would have gone. Also they showed through the dress and made it really obvious that the top part of the dress was somewhat see-through. But after I removed those pads, the dress was perfect. I will definetly shop on JJsHouse again.
(P.S. I highly recommend getting a custom sized dress)

Date of experience: April 17, 2017
Mexico
1 review
0 helpful votes
Follow Rosalva P.
Unfollow Rosalva P.
Share Review
Report Review

Excelente!
April 15, 2017

Rapidez en el envio, excelente empaque, precios accesibles.
Un articulo de gran calidad y originalidad

Date of experience: April 13, 2017
Delaware
3 reviews
12 helpful votes
Follow Jessie M.
Unfollow Jessie M.
Share Review
Report Review

Great Quality Dresses
April 11, 2017

I absolutely love this company. I ordered my wedding dress from here and sent in my measurements. It fit perfectly. The only tailoring I need to do is bustle the train. The quality of the dress was much better than what I expected. The shipping was quick. I loved the company so much we ordered my mom's dress from them and again was highly pleased. I even bought the bridal jewlery from them. Amazing company. I certainly recommend using them if you plan to buy your dress online.

Date of experience: April 10, 2017
Illinois
3 reviews
0 helpful votes
Follow Denise G.
Unfollow Denise G.
Share Review
Report Review

Jjs house
April 7, 2017

Awesome dresses. I have ordered many dresses and have passed on your site to numerous people. Love, love, love the variety, and especially the pricing. Thank you.

Date of experience: April 6, 2017
Malta
1 review
0 helpful votes
Follow Marisa C.
Unfollow Marisa C.
Share Review
Report Review

Dresses
April 6, 2017

Perfect fit, excellent dresses, I always buy dresses from your company. All dresses are original design and of good quality.

Date of experience: April 5, 2017
Canada
3 reviews
18 helpful votes
Follow Carrey J.
Unfollow Carrey J.
Share Review
Report Review

Shoppers Beware!
April 5, 2017

I bought a dress here and was charged an additional $57.77 from DHL. When I opened the package, the dress didn't look at all like the photo and was poor quality. When I tried to return it, they refused and offered a 10% discount on my next purchase. What an insult! After posting this review, they finally offered a refund for the original purchase once I sent them proof of return. I happily complied and they posted the refund, but I was still $$57.77 out of pocked for the duties (Canadian duty fees), plus $43.84 postage to return the item. I won't be shopping on this website again. You should have to fight to be treated fairly as a customer.

JJ's House attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 3, 2017
California
1 review
0 helpful votes
Follow Rebekah B.
Unfollow Rebekah B.
Share Review
Report Review

I was having a really hard time finding a dress for my bridesmaid until I came across JJs house. The dress is absolutely beautiful and my bridesmaids love it!

Date of experience: March 21, 2017
Tennessee
1 review
1 helpful vote
Follow Damian D.
Unfollow Damian D.
Share Review
Report Review

Excellent
March 21, 2017

Purchased a dress for my daughter and it was made beautifully. Quality was well worth the price. I would recommend this business to anyone who is looking to buy quality dresses

Date of experience: March 21, 2017
California
1 review
2 helpful votes
Follow Darlene A.
Unfollow Darlene A.
Share Review
Report Review

Perfect dress
March 19, 2017

I shopped every leading department store and felt the prices were not inline with the quality. I took a chance and ordered dress from Jjhouse. The quality of the dress was remarkable. I custom ordered and the dress fits perfectly. The key to online dress buying is being honest with yourself about the style that will complement your body type and being honest with your measurements. I have told everyone I know about this website and will definitely order again.

Date of experience: March 18, 2017
AE
1 review
2 helpful votes
Follow Farai M.
Unfollow Farai M.
Share Review
Report Review

Absolutely worth it
March 18, 2017

I had the dress custom made; the result was really great. I got so many positive comments about it at my friend's wedding
I would order again if I have another function to attend

Date of experience: March 17, 2017
Canada
1 review
2 helpful votes
Follow Johny C.
Unfollow Johny C.
Share Review
Report Review

JJsHouse ship with DHL. I payed 83.7$CAD in customs duties. They move a form from an office to another in Cincinnati, a 12 meters distance.

Date of experience: March 14, 2017