Just updating everyone, to let you know that these thieves have still not resolved my situation, and in fact, they won't even answer me.
I refuse to change my rating of them and they still refuse to refund my money. They hit my credit card for $276.00 for an outfit that was advertised at $115.00(US). That's more than twice the advertised price, and almost $40.00 shipping(UPS) instead of postal service.
I'll now be contacting Law Enforcement agencies to charge them with internet fraud. When they see all the complaints filed, as well as the conversations stored on my E: Mails, I'm hoping they will be banned from the internet. This has been going on since October, 2017 and has to be resolved. I WILL POST MORE BAD REVIEWS!

I ordered and paid for a wedding dress in ivory. It is white, white and more white! I have asked several opinions on this and everyone agrees it is white.
I have asked for a refund and got an email back saying the dress is ivory which it isn't. I have asked for a postage label and a refund am now not getting a response!
I am getting married soon so my terminally I'll mum can attend my wedding and now need my money back so I can arrange another dress NOT from this terrible company.

I purchased a dress that was nothing like the picture. Quality was not good. The dress was too tight even though I gave my exact measurements. It did not look good on me at all. The return policy was hidden. They insist you pay for return postage which was almost the cost of the dress. It was such a rip off and now I'm stuck with a dress that I'll ever wear.

After reading some of these terrible reviews and how many people have lost money to this company I had to leave my own review and experience. (Even though they asked me not to) They are wonderful when you ask a question about their dresses, in fact they reply by email immediately and even offered a small discount. I ordered 2 dresses and couldn't wait for delivery, was so excited. I was shocked when I opened my parcel to find the most horrendous dresses I've ever seen. They may fit your body in certain places if you send in your measurements but they look awkward (not well made) and the quality is NOTHING like what the pictures show. The material is so cheap and they look nasty. When I emailed them that I wanted a full refund as they were horrid, I got NO REPLY. After the 3rd email they responded with I could either get a credit or part refund. I told them that I wanted a FULL REFUND as the products that I purchased were nothing like what was advertised. I didn't think I would get an answer or a full refund UNTIL I put through a TRANSACTION DISPUTE WITH MY BANK as the product was NOT as advertised. I emailed this to them with a letter requesting a full refund. Funny enough I received an email immediately stating that I could return the products and get a full refund even though it was made to measure. I kept sending emails DAILY and received my full refund within 1 week. The ONLY reason I got my money back was because the BANK DISPUTED the transaction. The dresses look great on their website but don't resemble the product or quality. DO NOT WASTE YOUR MONEY OR TIME and DISPUTE it with your bank if you are not satisfied and YOU WILL receive a FULL REFUND even if it's made to measure. It is false advertising and they know this, otherwise I would not have received my refund. It upset me greatly to read about so many women who have lost their money to this company. Don't waste anymore time, dispute your transactions immediately. Hope some of you ladies receive your refunds. Also I DO NOT believe for one moment that people have given this company a 5 star rating, more false advertising...

I have ordered 4 different color swatches for the dresses we are ordering for my "Favorite Grandson's" wedding. I ordered the Ink Blue and the Jade to choose from for my dress.(I decided on the Ink Blue) I ordered the Chocolate for my daughter's dress, and the Regency (Purple) for my sister's dress. I am very pleased with the color swatches, they are exactly as the color is stated in the ad. The quality of the material is also very good. I can't wait to see the dresses when they arrive. We all love the dresses shown and have told our friends to check out JJs House for their dresses also. Thank you for such a great selection! Barbara

I ordered shoes. Although I ordered my correct size they were too small. To return them was so complicated. Firstly the frustration of trying to connect with the company then I had to wait days maybe more than a week for a reply. They only correspond by email. They told me I had to first return the shoes, then they would issue me a voucher, then I could order a bigger size. But if I had done this the postage was going to be so costly I would have ended up paying double for the shoes. I sent back the shoes but I wish I had kept them and given them to a charity shop because as it stands I have neither the shoes nor the money. It was just too expensive to order the right size! Shoes cost £25 plus £21 shipping plus £10 return postage. I took the loss of over £50 rather than spend even more money. This is a very bad company to buy from, please do not go there.

If I could give this company zero stars I would. My wedding day is in less than a month and Im sadly without a dress. I ordered this dress from jjhouse the beginning of this month and I was super excited when it arrived only to be disappointed and spent the whole night crying! The dress looked so cheap it might as well have been $50. I spent $240 because I paid extra for extra inches on my dress so that it would fall below my feet. I received the dress and it stopped at my ankles. The dress was also too tight around my hips but they said that I could alter that so thats ok. But what Im not ok with is the quality of the dress, it is so cheaply made Ive had dresses that were half this price and better quality than this. The color looked more like a silver than ivory. If you have the money to splurge then you can give this company a try. But Im left without a wedding dress, and without ANY money. They offered to give me only 15% and then 25% back for a refund. I asked if I could please at least receive half of my money and also return the dress so that I could buy another dress. The answer was no, so basically Im out of $240 dollars, no dress, no more money, and a wedding less than a month away. I will NEVER buy from here again.