Dress I ordered had a flaw in it. The under garment of the dress was sewn on inside out. There response was to give me 20% back and take it to a seamstress and have them repair it. This would have cost more then the dress. So after a month of negotiating they have come up the with the offer of 40% back and keep the dress (which I don't know what I would do with it) or a 50% coupon for another dress (which I would never buy from them again. Horrible customer service. I don't know why anyone would have to negotiate the return of a flawed product. Unacceptable.

When I make a purchase online, especially at a high price I expect the item I purchased to be perfect or pretty close to it. Unfortunately this wasnt the case. When I asked to exchange it they said they could only offer me a 10% off coupon for my next purchase. I had to state how I was unhappy with this offer and then they said they would offer me 20% off my next purchase. Its a very long process when dealing with them because they are in China so when you write to them you only receive a response the next day. So each day I had to negotiate my return. Only after giving some bad reviews did they agree to refund me for my dress. Unfortunately my dress is for a wedding I am in so I have to repurchase the dress from them in another size. So again I am paying shipping and duty. So even though I am getting a refund for the dress, I am still paying a lot of other fees. My advice is to really be sure of your purchase because returning or trying to exchange is a pain in the butt!

Even through they state they take returns within 7 business days, they wont initially. You have to go on the review sites and post about it to get them to work with you. I just shipped the dress back to China and by changing my original review (to this) and changing the stars to 3 they will refund my money. All of this could have been avoided in the first place... its called doing good business from the start. Seems rare these days.

Do not order from this company unless you can afford to wait 3 weeks to month for a refund. And only IF they decide to send you a refund. Poor quality workmanship and fabric. Terrible quality. Colors are not accurate. I ordered Burgundy and got a red color not even in the color wheel, it was an undescribable red color, probably compare it to the a mixture of blush and watermelon... it was Awful! A month later, countless emails, and threatening to leave negative reviews on the return policy, they sent me a refund minus the shipping cost. It was $20 to return it so, I got back $80 out of $125. Never ever again!

I ordered a mother of the bride dress from JJ's House. The dress was floor length instead of tea length as advertised, was made of poor quality material and it was at least 2 sizes smaller than it stated. They will not refund the purchase price and told me I could take it somewhere to have it altered if it didn't fit. They had no problem taking my money but once that occurred, they washed their hands of all responsibility to provide the garment as advertised. I would never do business with them again!

They are fighting me on my return.
Measurements are wrong and the torso is tiny which is unfixable
Not as advertised.
DO NOT USE
They are offering 25% for a useless dress
Will remove review after they finally agree to issue a real refund
I made claim 4 days after delivery
Well within their 7 day policy!

The dress I ordered was received BUT was way too short for a grandmother of the bride to wear! The height measurement I sent was 66.5 inches and the dress was made at 64 inches. It is a knee length dress and I had sent instructions to add 2 inches below the knees. You can imagine how this turned out. I cannot wear the dress in this condition. I have contacted them numerous times via email and through chat sessions. No one has replied and I now have put through a claim with PayPal. Hopefully this will get their attention for a full refund. Not a good way to do business or get referrals by ignoring the customer! BEWARE... they do not stand behind their refund policy.

On 16 August 2017 I ordered a pair of shoes from JJs House. I paid for Expediated Shipping and expected them within 3-6 days delivered to Australia.
I received an email on 21 August from JJs House telling me the shoes had been shipped! Not what I expected, but still in the 6 day Expediate delivery window. Then problems arose with Toll Priority the company JJs House used to ship my shoes. They would not leave the parcel unless someone was home to sign for it. I was advised by Toll Priority to fill out a form authorising delivery without signature and was told the parcel would be redelivered next day (29 August). Long story short as of today I still have not received my shoes due to the glaring incompetence of Toll Priority. Not JJs House fault... no not really, but I did pay them extra for Expediated Shipping! Not Toll Priority - I paid JJs House. When I emailed JJs customer service department to let them know I thought the Expediated Shipping was a scam the response I received was laughable... I was told it took 7-8 days to tailor?... tailor what? I did not order clothing! Then the emailed closed with 'I suppose it will arrive right soon'. Your customer service representative, Judy Tu, obviously hasn't checked the order number supplied. As a first, and possibly last time customer, I am thoroughly disillusioned with JJs House delivery promises and time constraints. The shoes as it stands are superfluous to my needs now as the event they were purchased for has been and gone, but my anger and disappointment with JJs House and Toll Priority is alive and well.

I ordered the "Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress" and what I have received was not what I had expected, so I returned the item without any problem and received my refund within a few business days. Even though the dress was a disappointment I would like to point out, that their customer service is excellent. They always got back with me and processed the refund quickly.
In addition, I have ordered shoes and accessories from them which met my expectations. So I would like to highlight that their exceptional customer service and other items made up for the dress.

I absolutely had to share the positive experience my daughter had when ordering from JJsHouse. We ordered a dress for her on August 15th and received it on August 23rd! The dress was for a Sorority event; not for a wedding. We picked a dress that had to be custom fit to her, and it fits PERFECTLY! So happy we found this vendor online because a bridal shop would have been a six week turnaround, and we only had about three weeks. Definitely going to order from them again, but I do recommend that you pay the extra $19.99 for a custom fit.

I ordered a pair of high heal sandals and was really disgusted when they came in. The shoes looked NOTHING like the pictures. There were no soles on them. The insoles are pealing up. The lace is stained. The shoe isn't seated correctly. The shoes are not the size I ordered. When I complained to JJsHouse and inquired about a refund I was told I would get store credit, but I would have to pay for return shipping. I don't plan on getting anything from them again. Crappy quality and poor return policy.