Paid for my order ages ago and measured the bridesmaid against the size chart. She needed a 12 and when it came, it was massive so we sent it back and exchanged for a 10. Theyre refusing to send it out now even though I've paid for shipping again so Ive got the other bridesmaid's dress but not this one. Ive emailed them dozens of times, raised disputes on their site, gone via Instagram and via Trust Pilot. They act interested when anyone can see but as soon as its a one-on-one convo, they wont reply.

Absolute scam. Im down hundreds of pounds.

Edit: I'm now being told that they will send my order but I need to remove the reviews on Tust Pilot and Sitejabber. Not a company welcoming transparency.

I don't usually write reviews or even really pay attention to them, but in this case, this was the worst experience of online shopping and customer service. They will easily take your money but will not help with returns or refunds or exchanges. The dress took forever to get here. Apparently it is sent from China. Once it was delivered (over 2 weeks later than expected) there was no packaging slip, no invoice, nothing! The only way to contact them is via email, which will get you an automated email about their "policies". There "policy" says you have to return within 7 days... but the dress was two weeks late, so according to their automated email response i couldn't return, I didn't get any more responses from them. Please do yourself a favor and shop somewhere else. This business is a SCAM!

After reading all of the negative reviews online AFTER I bought my dress, I was very nervous if it was really going to arrive. I live in the US which concerned me even more since it was getting shipped overseas. I ordered it 02/09/19 and got it 03/05/09. I would say to order your clothing 1 month in advance at least. The dress is well made in my opinion, and it fit me very well with the exception of it being too long as expected. The only thing wrong was the color of the dress. I ordered it in burgundy, but it came in red. If you want a specific shade of a color, I would suggest looking somewhere else.

Avoid this website. I order all my clothes online & this is the worst website I have experienced with awful customer care. I ordered a dress that unfortunately did not fit. After a string of emails to actually arrange a return and the returned item was received by JJs house nearly 3 weeks ago I still have not received a refund. Returns have to be sent to Belgium. This is not stated on their refund price policy, so shipping costs for returns are high. As they use a co.uk domain you would expect a UK return. Item was tracked & I have sent tracking to them, I am being told they will progress refund once they receive my return even though I sent them trackIng info confirming they had received it. Avoid this website!

The dress I ordered was beautiful and just as pictured. I did have to return it because it wasn't flattering on me, but that's due to my postpartum shape, not the dress maker. I must add, I didn't have it custom made. Just standard size. I followed the directions on returns precisely, and my refund was issued. Not sure what happened with other people's refunds, but I believe now the company is doing just fine with their process. I was pleased and relieved.

This company advertises easy return, full refund. Big Lie.! The dress I ordered arrived promptly but did not fit. I requested to exchange it. Went through tedious emailing back and forth day almost a week, They wanted pic of garment defects, totally ignoring that i ask for exchange due to size, I ask for phone number to call, No reply just more emails. Finally got form to return and it was for a refund. I was told I would get a coupon for total price so I can reorder. Only offers 40% if you want refund. Believe they are stalling for time so i will go past deadline to get it back to them so refund can be denied

This website seemed harmless at first because I hadn't read everything on the website. The improper English on the site should have been my first red flag. When I received the dress I was excited and promptly tried it on. The quality was absolutely horrible, it looked like a Halloween costume and there were holes in the material. The costumer service section of the website did not work so I promptly sent them an email. I showed them the rips and explained my issues with the quality. They were trying to tell me it was "big money" to send the dress back. When I threatened them they offered a 20% refund, mind you that would have came to less than $20. I am reporting this company for fraud.

I was very anxious ordering a dress online, and even more anxious when i read all these terrible reviews. I got my prom dress from jjshouse, custom sized, in a color that they did not have a picture of the dress with, for about $200 + 20 for the custom sizing. It came in about 2 weeks! I read all these terrible comments and flipped out. Although i can't necessarily say that their reviews are wrong or untruthful and such, i can say that on their website they have a live chat where you can talk to someone and ask them anything. I tested it out and they respond right away on and are VERY helpful. So communication is not a problem. The dress is beautiful, perfectly made, and a beautiful color. It also looks just like the picture! I would 100% order from them again. I am so pleased. I would reccomend doing custom sizing, just since it's online. I made my bust a little smaller than what it really is so it wouldn't fall down. The only issue i have is that it is too long, but that is my own fault bc not only did i not measure my height very well, but i also didn't realize that they add an extra. 5 of an inch for heels. I would do a little shorter than what your "hallow to floor" measurement really is if you are getting a prom/long dress. All in all, i am very VERY impressed. If you already ordered your dress, do not stress over the terrible comments. And if you are considering ordering, do it! It was a great price and i am so pleased with the outcome! Also, i was not asked to review this item (as i saw people were asked in youtube videos) or anything like that. I am just a normal teenage customer who's happy with the outcome of buying a dress from jjshouse!

I have encountered similar responses to others I have now read here. I wish I would have read before ordering from JJ's house. I am trying to return a dress and am caught up in a big circle of emails. I have asked several times for a return ticket to send the dress back and I just keep getting automated responses. Very fraudulent compared to their stated policies on the website. I now have several different "tickets" circulating.

I admit when I first looked at the website I loved the look of everything. But I soon found out it was the biggest mistake ever ordering from there. I found a pair of shoes and they were meant to be for me for my wedding. The price didn't seem to bad but the shipping cost was extreme. And in no way doable. You have 2 options for shipping first one standard delivery 6-8 days to all major destinations! £15! Then you had the expedited shipping at £17 which take 3-6 days. I had a dress fitting within 2 weeks of my order of the shoes. I paid £17 for the expedited shipping, so after 5 days I checked my order status to find it saying still processing so I begun to panic. Sent them a message asking what's happening with my order. While we were messaging they put my order on hold! The. Told me I wouldn't receive my order for at least 3 weeks! I'm disgusted with the customer service and the company. They kept telling to use my shoes for my next occasion! I told them I can't do that as they are meant for my WEDDING day so they won't have any use after! So I after I asked how much longer would my order take as they had put it on pause they proceeded to tell me that they had no stock! So it would now take even longer. So in the end I said to cancel my order and I wanted a full refund for all the stress and time wasted as now I had to go shoe hunting again in time for my wedding dress fitting! At first they tried to argue and were being very avaisive. I proceeded to say I would be seeking advice elsewhere. After trying to give me silly discounts like 5% coupon which I said back that I had no need for because I'm never ordering from JJs house again! I got a full refund back after a week long of messages back and forth.
My main point was to them that their shipping is extremely misleading as they told me most of their products take around 3 weeks to be delivered! So why they have the 2 delivery options of 3-6 days@ £17 and 6-8 days@£15 I don't know. I have told them they are giving false information and it's very misleading unfortunately they didn't seem to care. Avoid this company!

I never write reviews. However, I have never had a company actually steal money from me before. I ordered a pair of shoes for my wedding over a month ago. I never received them. Tried to get in touch through email. This was a very difficult process, as they do not reply directly to you. You have to log back on to their website to see a response. I was directed to a china shipping company that did not pull up my order. Tried again to get in touch through the chat option. Again directed to the same shipping company with no record of my order. The customer service rep did nothing to find my order! When I told them to refund me as I have not received these shoes and my wedding now passed. I was ignored. No response at all.

I have been trying to resolve an issue on an order I placed with yourselves over 2 weeks ago.
Order ref *******273
After receiving the garment, I noticed it does not fit. I contacted your live chat and spoke to Mona who logged a ticket for me. She told me that someone will reply to me within 24 hours. I received an email from Michelle1Bautista, telling me about returns process, not about replacement. I have since then chatted to Henrielyn, who asked me to check the measurements of the garment in question against your product description. She asked me to email the information over to her. I did this on 17th Januar 2019 at 12.02pm Uk time. The garment is 2inches smaller than what is on your product description for size 18. As I did not receive any response from her, I started another online chat and it was Mona again. All I get told is to wait 24 hours. Now I am chatting with Iris Mae, who is telling me the same thing. I managed to point out that no one has told or confirmed to me that your error has been rectified and that a replacement product is being made free of charge.
I pointed out to all 3 that my wedding is in 2 weeks time and a new wrap is required by end of January latest.
Needless to say, I am very unsatisfied with Jjs House and the way my enquiry has been handeled.
Please let me know asap as to what action will be taken as well as compensation for the stress and time spent

I'm very happy because the dress and the handbag I've bought from JJ'house where just beautiful! And my look on my daughter's wedding was exactly the way I'd dreamed about.

My sister got married in November. In July she ordered a swatch to confirm color from JJ's. We settled on steel blue for bridesmaids. I ordered my dress and it arrived gray. I asked for a return and they kept saying no returns. I told them they gave me a color that did not match what steel blue was in the swatch. Instead of fixing the issue, they offered me 10% off on my next purchase. I emailed them about 15 times back and forth, and the best thing they offered me was a credit for another purchase from their store. I told them I no longer wanted a dress from them because with shipping and their poor service and follow-through that I probably wouldn't get the right dress in time for the wedding. I ended up paying shipping on my own to send the dress back to them and my credit card company investigated the issue and found fault in what they delivered and got me my money back. This company is a crooked company and has exceptionally awful customer service.

I had a terrific experience with JJsHouse. I special ordered at MOB dress. I sent my measurements in after a couple of days a representative called me asking to verify my numbers --after review she suggested I alter my numbers. I took her advice. The dress arrived within 3 weeks however, I should have stayed with "my" measurements-it was very big... so, took to my tailor and was told "this is a beautiful dress, material and workmanship"! Dress was fixed, looked stunning and I was very happy. When I wrote my reveiw, I received an email offering me $30.00 towards another purchase... I didn't ask for that this they wrote back after my response online.
I think that's reputable response. I do not need a response to this, I just wanted to let you know that there are lots of satisfied customers of JJsHouse.
I also heard that lots of "wedding house" suppliers like to give poor reviews so that people will not buy direct -- even though it's their dresses they sell with their names.

I did eventually get a refund after a couple of weeks of effort and 17 emails conversations later, including having to threaten to expose their unethical practices. They started really responding to me after I posted my negative review on Sitejabber. I want to encourage JJsHouse to consider changing their return procedures, which are time intensive and represent terrible customer service. Their stated policy on their web site is..."JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). The item must be returned in its original condition within 7 days of its arrival to you (if eligible per the return policy)."

1. I tried on my dress right away, thankfully, as they only give you 7 days to let them know if you are not happy with your purchase. I believe 30 days is customary for most returns. I emailed (as per their directions on their web site) and let them know I needed to return the dress as it was too small.
2. They emailed me back a boilerplate email asking for a photo of the problem.
3. I let them know I was not going to send a photo of me wearing a dress that was too small, to please send directions on how to return.
4. I got another boilerplate email.
5. I then emailed them an threatened to report them for fraud and posted my review on Sitejabber.
6. I quickly got a response with directions on where and how to mail my item, which is a processing center in the U.S.
7. Only after I mailed it did they tell me I had to have my tracking number from the post office, fortunately for me I did.
8. They continuously asked me to remove my bad review from Sitejabber, I said I would consider it once my refund was processed.
9. They indicated the item had not been received.
10. I checked my tracking number and forwarded the receipt confirming information showing that in fact it had been received by their processing center.
11. They then sent me a screen shot of something indicating they had processed my refund. My credit card report showed no such refund for a few more days.
12. I did ultimately get my refund. As well as multiple continued emails asking me to update or remove my negative review on Sitejabber.

There were multiple twists and turns that indicate to me that they JJsHouse was doing everything possible to deny a refund for something I can not use, despite their policy. I hope in the future they will rethink their process. In the mean time, you know how to get a refund if you're highly motivated.

After numerous emails back and forth, the company sent me another dress, so I added one star. Thankfully it arrived before the wedding, but it was a stressful situation. It was nice for a flower girl dress ($80), but after wearing it only one time, some of the beads fell off the belt. Just know what you get with this overseas company. I would order well in advance, be prepared to only use the item once and ensure you can file a claim with your credit card or PayPal if necessary.