I placed an order for three dresses a month ago. I received an email from them stating they would only send one dress at a time, fearing I ordered more that I wanted and was going to return two. I actually wanted all three. I didn't care for the attitude so I told them to forget it, don't send any. They said okay, and that I would receive a refund in14 days. It is a month and I never received a credit. I contacted them and they said, oh did I want to cancel! They would start the refund process and again said I would receive my refund in 14 days. My order never even shipped and they charged my credit card! I can't imagine how hard it is to make a return that you actually receive. I am going to turn them in for credit card fraud if I don't receive my refund in the next few days.

Awful business.
Firstly they are not based in the uk, they are in Hong Kong, dispite trying to mislead you with a. co.uk web address.

Secondly, even if you select the super saver deliver (which is still £12!?!?) then they will charge you £24 for delivery.

Thirdly when you inform them of THEIR website error and ask for a refund, they'll offer you store credit. If you refuse, they'll tell you tough luck, they've sent the item out, even though you raised the ticket immediately after completing the purchase, and we'll before they sent it.

Avoid at all costs.

I Never received my order. I have contacted my credit card company and disputed the charge. They couldn't or wouldn't tell me a tracking #, who or when it was shipped through. They kept giving generic responses and never answering my questions. They would only offer me $6 off shipping Then next time they offered me 40% off then they after that they offered me instead $6 off my next purchase. They must be insane to think that is acceptable when I had not received and still haven't the item in question. It's insulting in my opinion. DoNOT BUY FROM THEM!

I ordered a dress with a matching cape to wear to my grandson's wedding. We took careful measurements before ordering. The dress arrived on time. I hung it up to let the wrinkles smooth out. The color did not look like the one that I had seen online. I had made a mistake not to order a swatch. The lace on the top front looked heavy and white, not like the delicate lace which matched the dress in the picture. I tried it on and found that it did not fit. It was much too large in the midriff. I will never wear this dress. There is a no refund policy for special orders. I will never order a dress online again. I have just thrown over $200 out the window.

We ordered dresses from JJ's House and they are horrible. Out of 5 dresses NONE fit! I am a professional seamstress and they do not take into account the shoulder measurement and this should have been my first red flag, but because we were pushed for time we thought we would go for it! WE WASTED $1000! The dresses are garbage. Garbage material, garbage workmanship and 10 inches of missing material in the back! Then they offer me 40% to take it somewhere to have it fixed? Where am I going to find fabric to match and fill in 10 inches of fabric? NEVER order from these people!

Be warned, this is the 1st and last time I will buy from jjhouse! I wish I'd read the reviews before buying from this place.
I paid 16 bucks for rush delivery only to find out that I wouldn't receive my dress until a week after my son's wedding! When I tried to cancel the order they said they would only give me 40% of what I paid. So I chose to go on with the order. When it arrived it was too small. I ordered a size 12 I'm a size 10 and it still wouldn't even zip up. When I asked about the return policy they tell me I had 7 days to request a refund. Mind you, the first email I sent would have been prior to the seven days but that email came back as failed email. Plus every email takes them 24 hours to respond so time is of the essence, so they make sure to take their time on their replies. Needless to say by the time I was able to get the email through the seven days had already passed!
I hate that the very first time I buy a dress on line has been the worst experience EVER! NEVER AGAIN!
I still can't get over the fact that they wanted to refund me only 40% of what I paid! Not even 50% they make good money off of honest people such as myself! I couldn't even imagine taking money from anyone who trusts me enough to provide a service only to NOT comply on my end! But I guess some companies don't give a damn!

My order was supposed to take 5 days and then I paid for express shipping. Disorder took close to three weeks with no answer as to why and the shipping took twice as long as it was supposed to. When I finally received the item one of the letters was completely out of line with the rest of the personalization. It took me three tickets to figure out why my item didn't ship as it was supposed to and their response was too many orders. I understand what a business is busy but do not charge express shipping if you're not going to ship the item quickly that kind of defeats the purpose of me spending extra.

Problem 1: Deceptive. Markets itself as an Australian company/domain, but this is all in China. I would not have ordered if I knew due to the trouble I have had with other Chinese factories/returns.

Problem 2: I ordered size 42 dance shoes (AU/NZ/US 11). They did not fit. They were more like a size 40-41 and not wearable.

Problem 3: shoes required for a specific date. I ordered with many weeks buffer and customer service guaranteed my delivery by a certain date, and I paid a huge shipping express shipping cost (similar to the price of the shoes) to ensure they would arrive in plenty of time. Item did not even leave the warehouse by my delivery window.

Problem 4: being China and not Aus like the website implies, the cost to post back was more than the cost of the item. No satisfactory remedy offered by jjs house, just the run around. I would never order from this company again and suggest you pay for a local business, or at least one that will promise to remedy any issues that the company themselves has created.

They are offering me a full refund if I change my review. So this is me changing my review. My biggest issue was that their refund policy seemed extra difficult and all I was getting from them was canned answers. Then they saw my review on site jabber and they contacted me to offer a full expedited refund. I can say tho in all honesty the dress was beautiful and the website is very easy to use.

First they take forever to process your shipment. They charge you, they close your order but they will start to process the shipment in almost 3 weeks later, when the money already left your account. Other point is the quality of the products. It is very inferior quality and poor compared with what you see in the pictures. And to finalize, the return policy does not fits they own criteria. If you return following all the instructions you will not get your money back. You will receive only $20. I spent $89.99 in a shoe (that was bigger), wedding tiara and earrings that was very poor quality. I returned with approval, in the right time of 7 days and in the same condition that I received. And, I didn't get my total refund, only $20, which shows the bad credibility of this business. Don't buy in this website, I had a terrible experience, to do not tell you about how many messages I had to text to them.

Do NOT order from this company! I placed an order, and JJ's told me that I could not order dresses to try on and return. I told them to cancel the entire order. They charged me for dresses I NEVER received. Fortunately, I have a great credit card company that disputed this bill.
I know someone else that had a similar problem and they are making her pay a $60 cancellation fee. Her credit card company was no help to her. This company is terrible.

Paid for my order ages ago and measured the bridesmaid against the size chart. She needed a 12 and when it came, it was massive so we sent it back and exchanged for a 10. Theyre refusing to send it out now even though I've paid for shipping again so Ive got the other bridesmaid's dress but not this one. Ive emailed them dozens of times, raised disputes on their site, gone via Instagram and via Trust Pilot. They act interested when anyone can see but as soon as its a one-on-one convo, they wont reply.

Absolute scam. Im down hundreds of pounds.

Edit: I'm now being told that they will send my order but I need to remove the reviews on Tust Pilot and Sitejabber. Not a company welcoming transparency.