I was skeptical at first do to such bad reviews but decided to take a shot. I ordered my mom's dress for my wedding in the wrong color and didn't realize it until after it shipped. I contacted them the next day after receiving it and asked to exchange. 24 hours later, I was given three options (40% coupon and keep item, return for full refund, or return for coupon for full price). I did the full coupon. Received a return form in 24hrs and sent the dress back UPS, 2 day with tracking. I waited about 4 days before contacting them about the coupon I was supposed to receive for full amount. I received the coupon code in another 24 hours and got the right colored dress. They did some type of "priority" service and I got the dress a week earlier (about 3 weeks). It is really beautiful along with the purse and jeweled belt I purchased. Everything looks exactly like the picture. I'm seriously shocked that the process went as smooth as it did. With my luck I just knew Id be writing a pissed review too but so happy that EVERYTHING went quick and smooth. As of now, I'd give them another shot. I'm not sure if i just lucked out with a great customer service rep but I am so thankful that they honored their policy. I'd attach pics but I'm at work and my mom has the dress :)

I ordered a bridesmaids dress back in February. The dress came when it was expected, so the shipping was never a problem. I had to pay 36 dollars for duties, but jjs house claimed they would issue me a refund for any duties I would have to pay. First of all, their "ticket system" is old fashioned and takes forever to get a response from anyone. Once I sent them proof of my purchase and receipt for the duties paid, they then told me they would issue me a refund within 5-15 business days back to my card. Well, I never got a refund. So I contacted them and told them I had not got my money. They sent me a response stating they had "proof" that they refunded my money and attached a small picture of what they call "proof of refund". It was literally a couple boxes that did not look legit and a reference number to give to my bank if I did not receive my money. Of course I call my bank and their has been zero attempt to refund any money and that number was not legit. At this point I have no idea if I will get my money back or not. It been nearly 2 months.

On another note, when I received the dress there were a few concerns I had with it so I thought I would go on their website and write a review so that others could be aware before purchasing. I never intended on returning the dress as I thought it would be too much hassle, but I thought some constructive feedback for others to be aware of would be a sensible thing to do. Little did I know that THIS company filters their reviews. If you leave anything even slightly negative or constructive on their website, they will contact you personally but they will not allow the review to be posted. When you look at their dresses and reviews, all of them are positive but their are no real reviews of peoples concerns. This is totally deceiving and wrong. Even the biggest retailers in the world allow negative reviews.

I will NEVER order from them or recommend their site to anyone. BRIDES: Do your maids a favour and do not allow them to order from here. They will have nothing but problems. Do your research. We didn't, and this is the situation we are now all in.

I wanted to let everyone know how disappointed I was with the hat that I received from jj house. I was expected a quality crafted hat that would fit me. The hat fits my doll and I do have to find somewhere to purchase another one for a event. Sending it back would cost me more money. I did learn a great lesson to read reviews before I do something on line. Sad to say that the picture and the hat are totally misconceiving. Be ware people.

JJ's House contacted me after I posted a negative review indicating that they would not reimburse me for the 2nd bridesmaid dress that we ordered. (We ordered a size 12 and 14 not knowing which would work). They said that they will reimburse us afterall. So at this time I am amending my review to reflect that they are now indicating they will reimburse us for the second dress once we return it. The size 12 dress is very nice. We will be returning the second dress and if reimbursement is indeed made, will be satisfied with our experience.

I ordered the dress then realized I needed to pay the extra $75 for custom sizing. Ok gave the all my measurements I got sent a dress that was 2" to small in the back. I had to spend another $165 at a seamstress to have that repaired due to awrdfing time restrictions. The purse I ordered was pink not Champagne. Would I ever order from them s company again? No, Mot ever. I should of gone to Davids Bridal and just spent the money fro. Get go because I'm the end I did anyways. Forget China and ordering. Stick to US products. If it's too good to be true then it is.

If I could give them NO Stars, that is what they deserve. The size guidelines are totally wrong. I ordered a size even bigger, considering these were coming from China, they might run smaller. The waist was not even at the waist as in the picture. When I inquired about return and refund (their website Guarantees full refund if not satisfied)-I got a return email stating some BS about NOT returning and applying to another item; only receiving 40% off; and if I was to return within 7 days, I need to submit to them a picture.
Then, they said I used a 10% off coupon and would only get portion of total price. When I did the math, they were wrong on the refund of only the dress. When I addressed this, they totally ignored that they were taking advantage of Customers. If they are keeping chump change from every order, that all adds up to a heap of money at the end of the day.
This website is a SCAM. DO NOT DO BUSINESS WITH THEM.

First of all, they lied about the date the dress would be sent. I was told it would be sent on April 4 if I put it in on March 16th. Because of a family situation I only had 6 weeks to plan my wedding so it seemed a god send.

Now, they've pushed back the send date 5 times from the 10th to the 18th and every thing in between. The dress will not be here in time for the 27th.

I feel lied to because they told me numerous times it was going to be sent in time. I feel devastated because now I have no wedding dress on top of the incredible stress of wedding planning during a difficult time for my family. Phone number goes to a phone box that can't receive messages.

Pretty sure they never even made my dress which was designed with custom measurements so they won't even give me a refund. I'm out of work now 3 months for a bad concussion so I have no money to buy another dress and I'm out of time.

Don't trust this company.

Update: they reached out to me to try to offer compensation for this problem. But the ticket link they gave me to reply isn't active, so I can't actually accept their offer.

This is a second review based off of my first one. After I posted my first review, they finally contacted me. They said if I sent the dress back to the shipping facility they would send me a new dress free of charge so long as I deleted my first review. I told them that I would need a return slip so that I would not have to pay for the shipping. After some back and forth they basically told me that they don't have any return slips even though they are an online shipping company and that I had to trust that they would refund me despite their previous bad service or they could just refund me 50% of what I paid for the dress. I decided to ship it back because I do need this dress for a wedding. I sent them the return receipt and to this day I have not gotten a response so my time and money has been wasted. Just know what you're getting into when you order from this site. Their customer service is horrible!

Ordered my wedding dress around 3 weeks ago. Arrived today, I love it, the material is light and comfy I'm a 14/16 but ordered size 18 went from the measurements on website. It is a little to big in one area so I will have it taken in slightly but that's ok. I'm getting married abroad so the material is perfect not heavy and doesn't crease easy. All in all I would definitely recommend this service. I was sceptical but took a risk all in all very very happy. I will put pics on after the wedding in August but cant right now as obviously it's a secret ha ha x

Bought my wedding shoes from here, worst mistake I ever made! Apparently I don't know the difference in colour between ivory and white! Multiple emails later and I have finally received the following from them... I'm sure there is a threat in there that if I don't take down my negative review I will not get my money back!

From JJ's.

Hope you have a nice day. We received your complaint on Sitejabber.

We have learnt your main complaint and we are sorry to bring you all the inconvenience. We are sorry that you are not satisfied with the shoes color. Here we checked with our factory that we did send you correct color shoes. Sometimes, the ivory color is did very close to the white color.

We totally understand your situation, we are willing to refund you the shipping cost back and forth total 25.7GBP. Hope it can let you feel better.

If our solution is okay with you, please kindly help us remove the review on Sitejabber. Once we receive your reply, we will process the next step for you quickly as your requirement.

Thank you for your time and effort. Looking forward to your reply.

Well reply sent... Let's see how long and how many more emails it takes to get my money back... Absolutely appalling JJ's house, you should be ashamed of your customer services team for adding to the stress of a bride pla ning her wedding day.