Horrible customer service!
They sent my dress in the wrong shade that and also had bad stitching right on the darts. The process to return it and get a new one in the correct color (so I actually match the rest of the bridal party) was awful! Takes forever to go back and forth via email. They gave such a run around and didn't offer any discount for all the crap they put me through. Now I'm 3 weeks from the wedding and still no dress! Praying it gets here in time and is correct and without issues! Definitely don't recommend this company and won't buy from them again!

I ordered a simple derby memorizer a month before the Kentucky Derby. Delivery was supposed to be ten to fifteen days. It has now been 5 weeks and I still have not received the item. When I contacted the company, they lied and said it was being hand made especially for me (Really? I found it on Amazon with two day deliver). Then they lied again saying that it is a 10 to 15 day processing time then they deliver (Yet the took my money that same day). I went back to their website, now the same hat says 24 hour turnaround with 7 day delivery. I contacted company again, they lied again saying item was made and shipped in a timely fashion and I should get it 2 weeks! Really?! Just tell me the truth. It was ordered and being shipped from China and JJ's has no control over it. Bad business.

Hi there! I purchased a dress for my mother to try on (for mother of the bride)!:)
The dress did not fit, was heavy and scratched my Mother's arm and shoulder, which my mother JUST broke. Within 1 day I asked to return it, however was informed that I would only receive 40% of my return. YES READ THAT CORRECTLY, I was told I would get a refund. I want to warn every bride so they don't have to deal with this before their wedding. THIS PLACE NEEDS TO BE SHUT DOWN OR GO OUT OF BUSINESS.

Ordered 2 dresses, one came and one is missing. They couldn't provide a tracking number and shipping company name used for the missing dress. Requested me to send them my ID and write down package not received, with name, address and signature. I did not do as asked because I do not want my signature or ID to be misused. I asked for a refund and they are asked me to wait for 10 days for investigation with shipping company. But they can't even provide a tracking number or name of shipping company.
I will never recommend JJshouse and I will rather buy from good company from Aliexpress, at least you are protected there.

I ordered a dress for my sons wedding. It took 3.5 weeks to get here and it looks awe full on. I tried to return but it's past the 7 days by 4 days. They refuse to let me return. Customer service is horrible. Plus they are direct from China so returning a dress is $$$$. Don't deal with this company they are horrible.

Since writing this review, the company contacted me and offered to refund my money if I returned the dress (which I did) and edit this review. I am waiting for the money to be refunded to me.

I contacted this company multiple times, first trying to cancel an order before it was started as they could not get it to me in time for the function because everyone was on a holiday. They said they could not do this without charging me 60% of the dress. Ok. They said if I receive the dress and don't like it I can return for a full refund. I get the dress, return it as per their directions and now weeks later they say they cannot refund it and it is somehow my fault. The dress wasn't even expensive and it was on principle alone I have spent so much time trying to be refunded the money clearly stated in their policy.

I wish there would have been more negative reviews to save me from supporting this terrible business. This has been the worst customer service I have EVER encountered. Just another reminder to buy local and support the people in our own communities rather than overseas thieves!

I ORDERED A FORMAL DRESS FOR $162.00 IN A SIZE 10 FOR MY SONS WEDDING. UNFORTUNATELY IT WAS AT LEAST TWO SIZES SMALLER I COULD NOT EVEN ZIP IT UP. I TRIED TO RETURN THE DRESS AND THEY WERE CHARGING ME $150.00 TO SHIP IT BACK TO CHINA. THERE WAS ALSO AN AREA ON THE DRESS THAT WAS NOT SEWN PROPERLY. NOW I AM STUCK WITH A DRESS I CANNOT USE. GREAT DISSAPPOINTMENT. I WILL NEVER ORDER A DRESS FROM JJS. NOW IN A BIND WITH $ TO BUY A NEW DRESS!

I placed an order for a bridesmaid bouquet. It took close to a month to arrive. When it did it was crush beyond usable. I immediately contacted customer service to see what I needed to do. You get three options. Return it and get a coupon for 50% of your next purchase. Or keep it and get 40% of your next purchase. Or return it for a refund. Only problem being is you have to pay the shipping costs to return it and then you only get the cost of your item. The workman ship was so bad the glue had not dried before it was shoved into a plastic bag so the bouquet was stuck to the bag, 3/4 of the diamond accents were missing. The was glue all over the handle. It was a mess. Buyer beware you get what you pay for. Cheap and shoddy.

The dress color was not what I wanted but would have worked had it not been much longer than expected or what i wanted, i decided to return it. Initially had trouble as i thought they were not responding to my emails, however the problem was their responses were going to my spam folder. After the kinks were fixed, they issued a full refund for the dress promptly. You do not have the ability to talk to anyone, which is what i did not like, however it was beautiful at a great price. The reason for the review is that there were many dissapointed with their product or service, i thought they deserved someone pleasantly surprised

I just got my dress today 3 days later than its should have but its okay but when i open the box with my dress it looked fine undtil i pulled the dress out! I have ordered a dress in royal blue and the color is fine BUT who put white lace on a dark dress I was disappointed but i tried to giv it a chance. So i tried it on and then you could see the bad sewing at the bottom and at the middle of the dress it looks awful. It looks like one of the baloon dresses and its not.! It wont fall naturally like most dresses should and makes you look like you are pregnant because of the bad sewing
Im a big girl but still it could have been done ALOT better than this
The size of the dress was as i orderedbut because of the sewing i cant use it for my little sisters confirmation.!

The only good thing i can say about jjhouse is i got the right size of shoes