I had been eyeing wedding dresses on jjshouse for a while and finally decided to order a test dress (just an occasion type dress, not a wedding dress) to check out the quality and the service. I ordered a custom size as I am only 157 cm / 5'2'' so a standard size wouldn't be a good fit length- and proportion-wise, because they are made for much taller women than me (having said that, I urge anyone to look carefully at the sizing chart, including the hollow-to-floor values, before they order; I see far too many pictures of women who simply underestimated the factor of height - even though they seem to love their dresses either way; I'm just saying, if you want it to look like the picture and not like something you borrowed from your big sister, make sure the length is right). I submitted every measurement that was required in the online form (bust, waist, hips, height and hollow-to-floor).
When the dress came, I was impressed with the quality of the fabrics and the workmanship. I had read reviews where people had commented that the dresses feel heavy and not like some cheap material, and I got to experience that myself. I could tell that all of my measurements had been used and the dress was true to order, as well as true to advertisement. There was just one little problem: the zipper couldn't really go past the area of the rib cage, right under the breasts (although it would have closed above that area, had it been able to get past it). See, they only require bust, waist, and hips in terms of circumference measurements, but not underbust (right beneath your breasts, where you measure the band of your bra), which means that based on the bust and waist, they estimate a cup size and a rib cage circumference, but that's not a very reliable method without the underbust measurement. They must have estimated a B or C cup, whereas I am a humble A. Either way, this was the only problem with the dress.
I contacted them and explained the problem in a civil and cooperative manner (I mention this as I think it can go a long way), understanding that objectively it was nobody's fault. The dress had been made to measure, to the best of their knowledge. Even though I do think that the underbust measurement should be included in the requirements for a perfect fit, I realize that every wedding dress website or designer house I've seen requests that specific set of measurements and no more.
They responded on the next day and a couple messages (and photos) later, they offered a sizable partial refund, which was promptly initiated and I got the money on my account only few days later. This money is enough to get the back widened just enough (and I live in Switzerland, so services are expensive).
In the meantime I did proceed with the order of my wedding dress, making sure to contact the pre-sales chat, explain the detail with the underbust size and make sure they pass it on (though I naturally also included this information in the special comments field upon ordering). I also wanted to make the dress a little bit shorter than pictured and after placing the order, I had the order processing team contact me to inform me they were holding the order for a bit to check with the dressmakers whether the dress can be made according to my requests. A day later they confirmed the order. I am mentioning this as it showed me that they aren't just blindly promising whatever a customer requests, but instead make sure it's executable. It shows integrity in my book.
Now I'm waiting for my wedding dress to arrive, and will comment again. Sure enough, stakes are high this time around. I really want to make this whole thing work as I am in love with many of their designs and plan on ordering more dresses in the future, provided I experience a proper fit.
P.S. Forgot to mention: I needed to pay customs fees/taxes when the parcel got to the border which made the dress a bit more expensive. Shipment was with DHL, I had selected the express service (and generally DHL don't guarantee that all taxes and customs fees will be covered in the case of the express service, I know this from experience with ordering stuff from the States). Just something to keep in mind.

I purchased a wedding dress and numerous other items from here for our wedding. I was reassured multiple times that they would be posted by 13/8/18 to arrive by 16/8/18. However that did not happen. I was then told the items would arrive after my wedding. I was offered a 15% discount on my wedding dress that would arrive AFTER my wedding. WHAT GOOD IS A WEDDING DRESS AFTER YOUR WEDDING? Please save your money and yourself from the trouble and do not buy from here. They then contacted me and told me that they would refund my money if I removed my reviews. They still haven't refunded me my money in full. Please save yourself the stress and do not buy from here. I now need to somehow find an alternative wedding dress in 2 days.

This is the most ridiculous company I have ever dealt with. I ordered a dress standard size after looking at their sizing chart. It was too small. I contacted them within the 7 day window to find out how to send it back. They made me send embarrassing photos of me in this dress that wouldnt zip. Then they try to offer me just 10% of the purchase price and that I could keep the dress. I dont want/need the dress. I wore another one for the event. They then came back offering 20%. This is crazy! I will never shop from this company again. I should have looked them up before ordering. So many people have had the same issue. I did speak to a lovely sales rep before ordering who reassured me that they had an easy and fair return policy as long as the tags were in the dress. Buyer: Beware of this evil monster of a business!