I have two problems with JJS House - customer service and quality.

Firstly, I need to hold my hands up and admit - I opened the box after the 7 days return period. However, when one of the dresses has a bent boob wire and measures far larger than the 33 inch chest size, I would still expect a company to solve this and not wipe their hands clean. (Sorry - offer me 10% off my next order because of the bad experience.) I supposed I've been spoilt by the other excellent service offered by other internet retailers and just expected the same. Whatever happens PLEASE DO NOT ORDER DRESSES FROM HERE. They previously sent me gold samples instead of blue and I stupidly still bought with them.

I ordered this standard size "off the rack" dress for my daughter's wedding, a standard size which usually fits with most designers, however, the dress was slightly small. I was hoping to be able to fit into it by the time of the wedding but unfortunately I had to wear a different dress. A 7-day return policy is simply not enough time when planning in advance for an important event like a wedding. The dress was never worn. I contacted the company and was told it was beyond their 7-day return policy but they could offer me a 10% off coupon on another purchase! Seriously?! Any other retailer in this country would accept a return with a receipt. Do not use this retailer!

I've read many reviews, most of them were very bad (I'm Dutch so don't mind my English). I'm writing this review because I want to help others on their search for the right dress. First of all, measure is key! Watch the video to mesure the right parts. Second, to avoid disappointment, read the instructions of the dress. You will read that some lace stay the same color as shown on the picture. I had my dress tailor made, it fits like a glove and the color is exactly like the picture. I'm very happy with my dress and will order from JJ's house again! I'll insert a picture (I hope this helps you to make a decision).

I purchased a dress for my son's wedding. I ordered a size 8. My normal size. When it
Came in, I couldn't even Zip it up. It's more like a size 4! When I emailed them (by the way, it's a terrible email system then have), they told me I am out of luck because I had missed the 7 day return policy. Even though the dress is not the measurement I ordered. Oh, by the way, they offered me a $10 coupon on my next purchase! INSULTING! I am out $158! The worst ever!

Do not! I tell you do not buy from this website! They are thief's! You will not get the product on time and then when you have to beg for a refund they do not give you the full amount! It's disgusting the way you treat people! I paid extra £20 for shipping to get to me on time and it was late I expect that money back with the full amount I paid for the item! I paid £63 altogether! I want it into my account! I don't mind paying £3 for the postage back! You have the item now give me my money! I am reporting you for theft and leaving review so everyone can see what bad run company you are

Ordered a petticoat advertised as cloth, did not match the photo quality wise and with poor stitching and velcro stuck to my dress and not true to size. Shipping is horrendously expensive for slow shipping and if you need to return something they charge you the same to send back. Offered a 50% discount off my next order. No thank you since the product was terrible. Offered a 40% refund with no need to return, accepted as I have a small baby and didn't want to spend time chasing stuff. Weeks have passed with multiple promises that it will be processed soon (plus up to 30 days once it is to get it back through paypal). Wouldn't know service if their loves depended on it. Have literally given them weeks to resolve, am at my wits end, am still chasing it which is what I didn't want with having a baby. Save yourself a headache and just don't, I am telling as many people as I can.

I ordered a dress that arrived while I was out of town. The quality is very poor, and the dress is 2 sizes smaller than the stated size. I wear the same size all the time, and that is what I ordered. I attempted to return it and was told that I requested a return past the 7 day limit. I returned home on day 8 and requested the refund on day 8. I can prove I was out of town. The box was left at my front door.

Ordered a custom mother-of-the-bride dress and paid extra for custom sizing. Followed their guidelines for measuring and took careful and precise measurements. Dress arrived several sizes too large and as time was short I hoped to have it altered. It was past the highly unreasonable 7 days to enter a complaint before I was able to see a dressmaker who told me it was cost another 150$ to fix the improperly made dress. Jj's refuses to fix their mistakes. There were two tiger dresses ordered for bridesmaids as well with the same problem. The company is fraudulent in thatbtgey charge extra and promise a custom fit but then do not follow through with the measurements sent. DO NOT WASTE A DIME ON THIS COMPANY! And do not believe reviews that say it is a reputable company with a quality product.