When I read all these comments, I'm honestly kind of confused. I ordered a veil, a sample dress and a petticoat from JJ house and it arrived literally 2-5 days
I got what I expected and looked like the picture and other buyers pictures I viewed before purchasing. The measurments were correct and because the dress was a low in stock it was only $50

I wouldn't buy anything on any website without checking the reviews on the item I want, what I enjoy about this website is quite a few reviews have pictures of the different buyers dresses, JJ house even has videos of some dresses as well which helps understanding how some look beyond the picture.

So overall here are some tips:
-Check and look at items / real reviews of items from the sight comparing picture/ video
-Keep in mind where the clothes come from and where they are made.
-Depending on what you get depends on the quality
My personal thought is if its really lacy it usually looks more cheap.
-Check the description for the type of fabric used

There are websites worse than JJ house and I would never shop on, However I feel this website is on the line of:
Fashion Nova, Forever 21, Zaful, Winsor

You will either have a good or bad experience depending on your research

Bought my wedding dress at JJ's House and love it. Continued to buy all my wedding and wedding party items from here. As part of that, I purchased bridesmaids robes in dark navy with personalized names on the back. Unfortunately, the listing did not say or give an option on personalization color. In my wildest dreams, I did not think they would use black on dark navy. You can't see the wording at all!

This robe is supposed to have a wreath around the name and the word Bridesmaid. With full light, you can barely make out the name, but can't see the wreath or word bridesmaid at all.

Will have to purchase new robes and JJ's House will not work with me to correct this misrepresentation and horrible outcome. I have spent $1000 already through them. The robes were only $23. And they won't do anything to help. Customer service representative didn't answer any questions, but just kept giving the same canned answers and the run around. No live person to speak with either.

Unfortunately, even though I loved the dress, I cannot, in good conscience give a referral or spend anymore money with JJ's House.

We ordered two bridesmaids dresses from jjshouse in Dec 2019. They arrived before the promised time. The quality/color/material what was expected. Even with measurements provided by the site, we were a tad unsure of exact size. We ordered two and one fit beautifully. The communication was timely and responsive. The return process for the dress we didn't keep was seamless and my refund arrived as expected. We will use jjshouse again. Good experience.

I order and received a pair of dancing shoes. Took 30 days longer to arrive then they said it would. Shoes are poor quality and do not fit. I attempted several time to following their on line instructions for returning them. What they told me to do does not work - i. E. re-entering a code they send me. NO other way to communicate! No phone number, no live person to talk too, no address given for me to attempt to mail shoes back... Worst customer service EVER

I was required to at least give them one star. They deserve zero stars. Do not shop here! I cancelled an order within 24 hours online and they only want to refund me 5%! This is a fraudulent company. Every time you call the customer service line it actually says no one is available. Please do not order from this store. We were going to order all the wedding party and bridal dress from this website and thank God we did not. I am reporting them to the BBB and also looking to take legal action. My husband is an attorney so we can do it for free.

I ordered an overpriced dress from them, didn't fit, sent it right back. They tried to tell me a month later that I could use the return credit for purchase in their store only! I was not having that and demanded my money back, I did eventually get it back but it wasn't easy. The next dress, was sent to an incorrect address not even close to me. I checked and my address is on file with them correctly. So basically someone made a mistake and refused to fix it. I emailed them about 20 times and all I got back or form letters saying we're working on this. Bull$#*!. I had to do the contacting a DHL and then to OnTrac because they had moved it to there. I asked JJ's house to contact them and give them the correct information but they refused. After about an hour of being on hold with OnTrac I was able to confirm my actual address and got it the next day. Thank you on track for doing good business! This place is a nightmare.

I purchased a long evening dress from JJ'sHouse earlier this summer. When it arrived, I tried it on, but it was over a foot too long and made of very heavy, uncomfortable material. It arrived with no documentation or paperwork of any kind so there seemed no way to return it. I had no idea what to do. In the meantime, I ended up having two surgeries and was unable to look for a way to return it on the Internet. Recently, I began googling ways to return the dress to JJ'sHouse. I managed to find a page with a LiveChat option. After talking with two different customer service reps, I received an email in a foreign language. I contacted them again and was told the next email would be sent again in English. It arrived this morning with a note that they would not accept my return because it was a few days past the return date. I had already explained my circumstances and that the dress is unworn, in perfect condition and still in the original box. But that seemed to make no difference. Needless to say, I will not be shopping this site ever again, and I would others to strongly consider the same. This is NOT a reputable online company with which to do business.

WARNING: DO NOT ORDER FROM THIS COMPANY! They do not follow the return policy they have listed. I contacted them within the week of receiving the dresses that I ordered and they just wanted to give me a discount to buy more from their website. This was the email response that I got back after they had finally agreed to allow me to return the horrible dresses.
"Hope you have a nice day. We received your complaint on Sitejabber.
Our financial department will issue the refund of the 2 items to you directly once you provide us the return receipt and you help us update or remove the review on Sitejabber.
Sorry to bring you all the unhappy experience. Looking forward to your reply."

SO THEY LITERALLY WILL NOT GIVE YOU A REFUND UNTIL YOU REMOVE ANY NEGATIVE POSTS. GOOD LUCK IF YOU ATTEMPT TO ORDER FROM THIS COMPANY

I placed a single order for 5 simple boquets... my order was shipped in two different boxes. My order then arrived a week apart.

Upon recieving boxes, the first was damaged, the second was completely crushed. I have attached photos. My USPS has handled large loads (hundreds of items of varying sizes) of international orders that arrived in immaculate condition. Yours was the only one in 13 years that arrived destroyed. (See photos).

When I inquired of the estimated arrival time it took me most 3 weeks to receive a response. Looking up the shipping numbers I was given, both came back invalid. When I called to speak to someone I was on hold for an extended period of time and hung up on twice. I cant think of a worse customer service expierience ever.

The first thing I noticed when opening the parcels is that even though I ordered all 5 items at the same time in one order, they were manufactured differently... there were supposed to be an identical rhinestone at the crest of each flower... about 90% of the flowers even had rhinestones (many flowers had nothing) but of that 90%, many were of varying shapes and sizes. They look like something my 4 year old put together. They are not identical, and not even similar. I also noted that they had been crushed and were asymmetrical and side heavy.

When I inquired of the estimated arrival time it took me most 3 weeks to receive a response. Looking up the shipping numbers I was given, both came back invalid. When I called to speak to someone I was on hold for an extended period of time and hung up on twice. I cant think of a worse customer service expierience ever.

When I ordered from them, I didn't realize they were located in China! Still it doesn't make sense that they would sell to the USA if they can't make shipping efficient! I kept asking them, after about three weeks, where my package was, and they kept sending me a reference number that couldn't track the order once it left China. I got shoes for my wedding and after over a month I couldn't wait any longer. I asked them to refund me, but they kept telling me to wait. I filed a complaint with my credit card and got my money back. Not sure what happened to my package, but I will not buy from them ever again! Spend a few extra dollars and buy from domestic companies! Don't trust them!