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From the business
Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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JJ's House Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Ordered from NZ during COVID lockdown. I'm short waisted but after carefully looking at the photos ordered a standard size 12 & it fit me perfectly. Fabric quality was fantastic & the cut was really good. Yes it took 3 weeks to arrive, but that's okay as I allowed enough time. Would buy again from this site.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and please kindly understand that almost all the items on our website are made to order, so it will take 15 - 18 days to prepare the order. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Ordered custom sizing fit perfect Color and dress style true to online photo! Would order from them again!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Beautiful well made dress. Colour true to the photo on website. Very comfortable fabric. Well made and the material is rich and flows as I walk. Many compliments. Fast shipping. Help given from assistant was much appreciated. Jj House is my preferred online store for formal dresses and accessories.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I PLACED AN ORDER FOR SEVEN ITEMS, PAID WAY TOO MUCH FOR SHIPPING PLUS ANOTHER FEE FOR INTERNATIONAL TRANSACTION AND NEVER RECEIVED MY ORDER. I EMAILED AND THEY REFUSED TO RESEND THE MERCHANDISE. THEY REFUSED TO REFUND MY MONEY. NOW I'M OUT OF HUNDREDS OF DOLLARS FOR MERCHANDISE I NEVER RECEIVED. JJSHOUSE ARE A SCAM AND TRICK YOU INTO THROWING AWAY YOUR MONEY.
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I ordered 3 dresses. All beautiful and quality workmanship. They are simply gorgeous! I also ordered 2 pairs of shoes, again, beautiful. Cost was good and shipping was fast. So happy with the product and experience!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Ordered two cocktail dresses- quality very good. Color just as described ( navy and a smoky eggplant). Great fit even though I didn't use the custom fit option. I will not hesitate to order from JJ's again!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I am very happy oath the service o have received out my order snd also to my shipping. I really like there there are actually reviews from real people that shows pictures I am all about pictures.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
We have always received excellent service and amazing products from JJ's House. Their prices are reasonable and their quality is fantastic. We are so glad we found them! We even had a great experience with a return.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
The dress was gorgeous and a great quality. Really happy with my purchase!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Very quick and fast shipping, and the item was well packaged and neatly done. Can't complain at all.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I received a defective product and returned the product. This is there return policy according to the jjshouse site
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"JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items."
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But in reality, they are not refunding the shipping fee. When i approached there customer care team.
Here is the 1st response from the return sales team
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"And here we are willing to provide you a coupon the full shipping fee USD 16.00, we hope you can understand and accept it. You can use it on your next purchase."
Here is the 2nd response from the return sales team
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"We are sorry it is not possible to refund you the shipping fee since it is paid to the shipping company directly. Please stay assured that we do not get any profit from it. In fact we just charged the lowest shipping fee.
We do care our customers' shopping experience. We would like to refund 50% of the shipping fee. Hope this can make you feel better."
Dear customer,
Thank you for your feedback.
We are sorry to bring you an unhappy shopping experience. After checking again our previous conversation, we are sorry for the confusion caused.
You mentioned that the sash is not properly stitched, please note if the sash is completely fixed, it will affect the overall shape of your dress and there will be many folds. It is not defective, your kind understanding will be highly appreciated.
Your comments have been discussed at length with our relative department. They'll try their best to prevent misunderstanding again.
Please be assured that we will keep on solving the problem for you until it is resolved to your satisfaction. We have sent you an email, please remember to check it on time.
Thank you for your time and patience. Looking forward to your reply.
Dress fit perfectly and was super comfortable for my daughter. The material was good quality and the dress looked amazing. My daughter was really happy that the dress looked as good in person as it did online. She wore it all day and even jumped in it during her party. The dress was completely in tact by the end of the day. These dresses are made with quality.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I ordered a pair of shoes for my daughters' wedding. They arrived early than expected. They are exactly as shown in the photos. But do follow their size guide. If I had ordered my regular size shoes they would have been too small.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Beautiful shoes, hairpieces and dresses for a great price!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I decided to send the EXACT measurements as requested for them to alter my dress. They basically took a dress too large for my frame and cut the h an inch above my ankles. So with shoes, it's 3" too short. The waist was not lifted so it looks ridiculous. Of course they would do nothing but send back a measly 20% for a dress that can not be worn and must be replaced! I would never shop here.
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
Please be assured that the dress is made according to the measurements provided strictly, otherewise we will not send it to you. We are really sorry to hear that you are not satisfied with the 40% refund we reached agreement on Jul 25.
Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I buy all my dancing shoes at jjshouse and they have never disappoint me.
The quality is awesome and the variety is the best.
You always find something nice and you will always look amazingly beautiful in whatever you choose to buy.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Order some product from this website. After being waiting for 9 days, they sent me an email saying that the item is out of stuck? I don't thing you need 9 days to check your stuck for your customer.
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
We do apologize for all the inconvenience caused. Our related department tried to find the item for you but failed, so we informed you late. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
The dress came super quickly and looked exactly as pictured. The fit was true to size and just amazing. The perfect junior bridesmaid dress at an affordable price!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I always get what I want... and the women on the help line really help. I really enjoy shopping at JJ's.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~