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Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
Business Highlights
General
Shipping
Returns
Sustainability
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Customer Service
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JJ's House Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I purchased 3 wedding dresses and it took a month after payment for the dresses to be shipped. The dresses have still not been delivered and although I have given the company proof via royal mail who conformed in writing my order hasn't been delivered, they have still refused to give me a refund. They will only give me 50% of my money back. The customer service is disgusting and I am forced to seek further action. Please do not purchase from this scam company!
We bought two dresses for my nephews wedding. One dress was perfect and the other didn't fit. I used the online chat to speak with a "real" assistant not a virtual one. She was fabulous! We picked a new dress with specific measurements and when it arrived it was perfect! I returned the dress that didn't fit a few days ago and will receive a refund once they receive it! Incredible customer service! I would absolutely purchase from this site again!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I ordered a bridesmaid dress made to size, it did fit fine. Love the color of the dress (dusty rose) Price - quality is ok, had no problems with shipping and delivery.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
The shipping options are very misleading. I paid $25 for 2-day shipping because I had a rush order. After paying they said it took 5 days to process before shipping. Based on the current estimate it will actually take 10 days to get my order. I would never have paid for expedited shipping if I had known it would take so long. I can't comment on the quality because my order hasn't arrived yet, but beware!
Dear customer,
Thank you for your feedback.
We do apologize but please kindly note that we have pointed the processing time on our website already. You can check here:
https://www.jjshouse.com/erp-g183282
We have received your order by 2021-01-04, and we sent the order out on 2021-01-08. We have checked that your order has been delivered on 2021-01-11. So we have delivered the order in time.
If you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I bought three dress to see which I would like. I've never bought on line before. I am not returning any - all three fit perfectly for a formal wedding weekend. The quality of the fabrics are beautiful and the measurements are exact. I am more than pleased.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I didn't know what underskirt to choose for my wedding dress, but an agent not only helped me choose the best underskirt, it was obvious that she was knowledgeable and service oriented. She rushed my order to get it out the same day, I wasn't necessarily in a rush to get it since my wedding is in May, she was just simply going above and beyond. I recently received my order and its PERFECT. It gives my dress the poof I needed, and is made with great quality at an amazing price.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I was a little sceptical, but I will admit that the time with which I received the products and their quality far surpassed by expectations (especially considering the low price!). Keen to shop with them again!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I bought 4 dresses for a 10 year old to try as a junior bridesmaid. She is at an awkward stage, not a child, not a teen and difficult to fit. We liked one, a chiffon material. The satin dresses were very wrinkled and did not fit well in the waist. I asked for a return label to send back the 3 we didn't like and was told they will only credit me 40% of the 3 dresses and it's a store credit not a refund. I was cautioned by customer service that I "should have read the refund policy they dont provide dresses to "try on."" I used their pre paid label and shipped the package USPS with tracking on 11/17. The package arrived at a USPS distribution center on 11/24 where it was delivered to a "third party shipper" per JJs label. Today is 1/1 and JJs says they don't have the return. I can't track it because I don't know who their carrier is and I can't get anyone at JJs to respond with anything other than we will check on it and then I don't hear anything. I have contacted them 5 times, most recently on 12/19 and yet to have a response on where my package is now. By the way- they offer people $30 to leave a good review. I wish I had done something else and not tried to deal with a Chinese company. Customer Service is in Hong Kong. Do yourself a favor and avoid the headache, oh and BBB rates them an F.
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
We do apologize but please kindly note that all the items on our website are made to order, so we can not afford try on. You can refer to our policy:
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase.
And for the 40% refund, it means if you want to keep the items, we can give you the refund as compensation for standard size this time. We do accept return for a full refund. And the refund has been issued to you already first before we get the return package. If you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Ordered a dress for a friends wedding. Came in early and fit like a glove with custom sizing. Will be ordering more from here soon!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I received my dress yesterday, it's so beautiful. The materials are gorgeous and the workmanship superb. Don't any of you be afraid to order on jjshouse, everything is first class. I used the custom make service and it was spot on. Well done jjshouse, you have made one bride very, very happy!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Beautiful dress that my daughter loved
We are very satisfied with this purchase! We ordered the flower girl dress in a beautiful rose color. It arrived on time and it fit perfectly without any alterations. Our little girl wore it so proudly and everyone loved it. We will definitely order from JJ's house again.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I ordered a hat for my wife as a Christmas gift a couple of weeks ago. It is now Christmas Eve and I haven't received it. I tried to track it online but the website did not recognise my order number so I contacted them on the live chat thing. I was told that I'd get it around January 9th. Presumably they strap the item onto the back of a tortoise and point in the approximate direction. Assuming it's coming from the U.S. I could row the Atlantic, pick it up and row back in less time. First and last time I use them.
Dear customer,
Thank you for your feedback.
We do apologize but we receive your order on 2020-12-19 and we sent it out on the same day you place the order.
And you chose the super saver shipping when you place the order, it will take 15 - 30 days to ship as shown on our website when you place the order.
If you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
This company is a joke. They have items listed, but when you go to check out it suddenly says "the item just went out of stock" that is ridiculous... they said it was because its high demand and things sell out quickly... sure!
Also their customer service rep said:
"We told you there is some color difference for the 2 lace applique and you want to change the 2 color applique and 45*90cm white lining fabric to 2/1 yards of lining fabric. Sorry for the misunderstanding. We will keep the original fabric: 2 lace applique and 45*90cm white lining fabric and arrange the shipment as soon as possible.
That order started three weeks ago... and they still haven't communicate clearly what they are sending!
I do not recommend this company to anyone who doesn't like to waist their time.
Dear customer,
Thank you for your feedback.
Since your dress order has been finished already when you order the extra fabric, there would be a tiny color difference since the fabric is not from the same roll of fabric. Please be assured that our staff has sent the fabric as required.
Please contact us if you need any further help.
The dress is high quality and beautiful. It took awhile to get it, but when it came, I was pleased with how it fit and how it looked. I will need to make a few adjustments, however it does fit almost perfectly. I followed the size chart on the website.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I Bought My Daughter Dress At This Store 16 Days Earlier. And Never Recived My Order Till This Point It Hasn't Arrived. I've Let Them Know About My Issue And There Acting Like They Dont Care. I Wrote A Review And They Even Took It Down. Don't Shop At This Unresponsible Store.
Dear customer,
Thank you for your feedback.
We do apologize that you still didn't receive the order. Our logistic department are checking with the local logistic company now. We will give a reply once we get their response.
Have a nice day~
Thank you a lot for this really interesting experience
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I absolutely love the dresses i ordered the fit is great all 3 exceeded my expectations.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Always replied reassuring me and delivered right on time will definitely shop with you again
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Received a dress from them, returned it because I did not like it. It has been over 6 weeks and I have not received a refund. Their customer service states they have yet to receive my package. When I attempt to track the package (with the tracking number from THEIR shipping slip they provided) my package cannot be tracked. Coincidence? I think not. Pretty sure this is a complete scam
Dear customer,
Thank you for your feedback.
We do apologize but after checking we have not got your parcel back yet. So we didn't issue the refund
Could you please send us a picture of the return receipt or tell us the tracking number of the returned parcel if there is one? You can send the proof or the tracking number to our email. In this case, we can let our logistics department track the parcel for you.
Thank you for your cooperation in advance. Hope to hear from you soon.
Elä missään tapauksessa tilaa täältä. Toimitusaijat eivät pidä paikkansa vaan toimiyusaika oli marraskuussa 3-6 viikkoa 2-5 päivän toimituksen sijasta.
Peruin kaupat ennen kun tilaus ehti lähteä. Eivät suostuneet perumaan kauppaa vasta kun noin 10 viestin jälkeen. Rahat piti tulla takaisin 24h sisällä. Ei ole vieläkään tullut vaikka 1 kuukautta nyt mennyt.
Joten älä missään tapauksessa tilaa täältä. Huomenna teen rikosilmoituksen kaupasta.
Hyvä asiakas,
Kiitos palautteesta.
Pahoittelemme, mutta huomioi, että melkein kaikki verkkosivustollamme olevat mekot on valmistettu tilauksesta verkkosivustomme mukaisesti. Huomaa tilauksessasi oleville tuotteille, että tarvitsemme 15-18 päivää tilauksen valmisteluun ja vielä 3-6 päivää sen lähettämiseen.
Ja sanomiesi sähköpostien kohdalla se johtuu siitä, että asiaan liittyvä osastomme haluaa tarkistaa sinua, jos ne voivat auttaa tilauksen nopeuttamisessa, ja tilaus on peruutettu, kun sanoit, ettet halua sitä enää.
Voit olla varma, että hyvityksen olemme jo antaneet.
Ota yhteyttä, jos tarvitset lisäapua. Hyvää päivää ~
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for your feedback.
We do apologize but please kindly note that almost all the dresses on our website are made to order, for your items, we need 15 - 18 days to prepare the item and another 5 - 8 days to ship. As checking with your tracking number, your order has been delivered on 2020-11-13. We do apologize that your local company not allowed us to contact them. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.