I have purchased over 10 dresses for family weddings and they were all perfect!
The quality is amazing, they have wonderful customer service and an easy return policy.
I will keep buying again and again!

I was looking for a dress for a wedding and found my new favorite shop.
The fabric, stitching and cut are of high quality. Everything shipped quickly. I did return one of the dresses (it was too big in the shoulders). I was charged for the return and am waiting for the refund still, however the customer service made it simple to process. I bought three more dresses for a trip and am excitedly waiting for them.The sizing charts are accurate, however I am full breasted so need to buy a larger size than usual to fit.
I am 5'. 5" about 165 with Marilyn Monroe curves :) I wear a size 14 in their formals and L or xl in party dresses, my normal size is 10 and M/L. Don't hesitate to buy one of their amazing dresses, but be sure to check the sizing chart.

I returned $184 (2 dresses), and received $42 back for it. Customer service stated that it was bc they deducted shipping costs from the total. The dress I kept was pretty. Even after paying for the custom fit for both my daughter and I, I still had to get the dresses altered. This is a foreign company, which is fine, but they are not professional. This is stealing and people will continue to buy from there bc they have pretty dresses. Even the colors varied in bridesmaids dresses that were supposed to be the same. So disappointed.
If you are ordering custom, don't pay the extra. Just go by the biggest measurement and pick that size (that's all they are doing). But I really hope uou will not take the gamble. Such a dishonest and unprofessional company should be shut down and not supported. They didn't even respond to my request to show me how they came up with only returning me $42 out of $184. That's crazy! Don't buy from them please.
I am writing this 2 months after the return so there has been plenty of time for them to honor their return policy.

Ordered 2 dresses for my best friends wedding, the dresses never left "processing" and i opened a ticket to see what was going on and they told me my order number was non existent and then they stopped responding. This company is a scam and they have the worst customer service I've ever seen! I'm out 200$ and still have to buy 2 more dresses.

All I wanted was an exchange on some shoes. Their size guide is nonsense (the inch measurement does not equal the US, UK or international size. Each conflicts with the other!) so I ended up with massive, beautiful, totally useless tap shoes. I got someone to create a ticket, and they were very helpful... until my package was received in Kansas. Then they just shut down and have not responded to my 3 emails and 2 chat replies. Maybe they're incompetent. Maybe it's a scam. Either way, I really regret placing my order and it's been stressful to deal with them.

Edited to say: they are lying in their response to me below. Just got off the phone with UPS and the order was signed for by someone on their end. "3/19/21: Signed by Chen at the dock" is what the UPS rep showed me on his screen. My tracking shows the same thing.

This is just terrible customer service. If half the reviews are saying there are significant issues with returns and refunds... maybe it's time to fix your logistics. A good company would see this as an opportunity to clean up its online reputation and become joyful to deal with. Instead they just reply trying to make things their customers' fault. Frustrating.

I ordered a dress, and yes the dress is nice but it is now the wrong color for the wedding. I went on the site before 14 days had passed after receiving the dress and tried to return this dress. It said it was returnable and after I completed the needed information, I got a message which stated that it was waiting for approval. After a couple of days I did not hear anything, so I went in and tried to return it again - still within 14 days, and it now said it was unreturnable. I chatted with someone who told me I would need to send an email and that I would be contacted within 24 hours. Many days later I still haven't heard anything. The dress was not expensive, but I am hesitant to order again from JJ's should I need to return anything.

I was order once its took Long time but have allways good kontakt with Them when i reciev The party dress was More than what i excepekt its Amazing i really admire Them
Good pris and good quality
Bra jobbat jj

I ordered 2 dresses for mother of the groom. Neither dress fits well. I submitted a request ticket for a return. NO RESPONSE! Submitted 2 more tickets and an email asking for a return. NO RESPONSE! Now we are well beyond the 14 day return policy. Just submitted yet another ticket. If I do not get a response I am stuck with 2 dresses I cannot wear and out nearly $400. I WILL NEVER USE THIS COMPANY AGAIN!

I ordered 6 dresses 12 February 2021--nearly a $1000 (USD) order. JJ's House took my money but have yet to ship the dresses.
After I ordered they contacted me to confirm my order was correct and I assured them it was.
The dresses--according to their website--should be shipped by the 22 Feb! I did not order custom sizes.
I have been trying to call--using both phone numbers published on their website, contact them via e-mail and webchat. I get a message they will contact me within 24 hours, but they never do.

Our theatre production is about to begin and we need the dresses NOW! I want them to ship expedited shipping at their expense.

The first time I ordered from JJ's house, everything was fine. I ordered a bridal dress. The quality was good and there were no problems with shipping.

I work for a theatre production company. They could have kept me as a long term customer.

I ordered the most beautiful dress for my daughter's wedding from JJ House. I checked tracking around the time I should have received the dress( I paid $25 more to have it expedited shipping), and found out it had been canceled. They told me through the chat room that they canceled because they had not received payment. I have proof of the payment.
Be wary because the only way you can communicate with them is through their chat room and email which they don't respond to. I have sent 3 emails and chatted with them. The person on chat told me to call my bank, but I already knew that they had taken the money out. I'm filling a dispute with my bank. I'll update on how this progresses.
I believe that this is a big rip off and wanted to warm other buyers. I would not have given them a one, but you can't leave a review without choosing at least one star.

They sent me a defected dress with uneven lining and refused to refund saying you can't return final sale items. The color they showed in the picture was totally different than the one I received as well. This store is such a joke and I honestly regret buying anything from them after seeing the terrible customer service.

Update: The company refers in their comment to that box of terms and conditions you check which says that final piece items may have minor defects, and the one I received has a MAJOR defect. They also say here we sent you an email with suggested solutions and I don't find it anywhere!