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JJ's House

jjshouse.com
evening & party, bridal womenAge 19-25, 26-45
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From the business

Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!


Clothing item from JJ's HouseFashion apparel by JJ's HouseMerchandise from JJ's House clothing lineJJ's House fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $13
Free Shipping: no
Shipped From: China

Returns

Return Policy: not free
Return Instructions: items must be unwashed, unworn, unaltered, and in original condition with their tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: evening & party, bridal
Body Fit: regular, maternity
Available Sizes: Women's (S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Klarna, Afterpay

How would you rate JJ's House?
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JJ's House Reviews Summary

The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

GB
1 review
1 helpful vote
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Beautiful dresses
April 30, 2021

I've been pleased with the quality of service and with the dresses. When I had to return one, I received my refund quickly and efficiently.

Date of experience: April 30, 2021
JJ's House R. JJ's House Rep
over a year old

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

GB
1 review
0 helpful votes
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Amazing
April 30, 2021

Great experience and wide variety. No issues in purchasing. Friendly staff to help with any questions on the product.

Date of experience: April 30, 2021
JJ's House R. JJ's House Rep
over a year old

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

GB
1 review
0 helpful votes
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The colour swatches arrive quickly and are so reasonably priced it's worthwhile doing to pick your colour, especially as online they don't necessarily look the same as the physical swatches. Also look at them in different lights.
Very easy to order and can't wait to now pick the dresses.

Date of experience: April 30, 2021
JJ's House R. JJ's House Rep
over a year old

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

Australia
1 review
0 helpful votes
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Don't trust them when they say, they will get it to you in time. It's a scam. We have been waiting all week for the product to arrive, for my twin girls 1st Communion tomorrow... they keep saying it's been shipped, but nothing had been shipped, no parcel!
2 gorgeous flower girl dresses... in transit and the4y say they shipped it out with plenty of time, but the parcel never arrived with Australia post, until I questioned it for the 3rd time.
Everyone tells you it's on its way... but the delivery window changes every time.

Utterly disappointed. We don't want the dresses, so unfair for the girls...

Date of experience: April 29, 2021
JJ's House R. JJ's House Rep
over a year old

Dear customer,

Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.

Thank you for your cooperation in advance. Hope to hear from you soon.

Australia
1 review
5 helpful votes
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Wedding gown for my wifey
April 29, 2021

At first We had a hard time finding a gown that fits on our budget and her
Size but many thanks to JJs! Made our dream come true! Thankyou so much!

Date of experience: April 28, 2021
JJ's House R. JJ's House Rep
over a year old

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

New York
1 review
0 helpful votes
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Reasonably priced, beautiful royal blue color, and on time shipping. Great experience and I would recommend this company for anyone looking for good quality dresses.

Date of experience: April 28, 2021
JJ's House R. JJ's House Rep
over a year old

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

Switzerland
1 review
0 helpful votes
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My order is Late
April 28, 2021

I ordered my wedding dress on 9 April 2021, I was supposed to receive it on 26 April 2021. However there is no parcel, we are not buying a dress to have a cafe! For the wedding. If it is not possible to send it on time reimburse my money directly. I am totally mad about it. I hope you will send any updates.

Date of experience: April 28, 2021
JJ's House R. JJ's House Rep
over a year old

Dear customer,

Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.

Thank you for your cooperation in advance. Hope to hear from you soon.

Ohio
1 review
0 helpful votes
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Theft and lies
April 28, 2021

They verified my sizes of a custom order to be available, took my money, and now will not fulfill the order and only will give me 5% of my money back.

Date of experience: April 27, 2021
JJ's House R. JJ's House Rep
over a year old

Dear customer,

Thank you for your feedback.

When we make the dress, we have to consider all the measurements' proportion, as well as the design. Not all the measurements can be done. We have also issued a full refund as required already.

Please contact us if you need any further help.

Texas
1 review
0 helpful votes
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I was very pleased with the hat I found on their website it was classy and unique.
I wanted earlier than the month it would take with regular shipping so I paid for expedited shipping.
I got an email from UPS saying that it was being shipped to my former address. I looked and then I looked again and I had given the correct address but it seemed as though UPS had somehow changed the address and I had to pay them an additional 28.00 to send it to the correct address. When I reached out to radial (the company they use for shipping) their site said contact JJ House directly and when I contacted them they did not take responsibility for providing UPS with the wrong shipping details.
I don't care how cute the item I will NEVER EVER order from these people again. I paid almost $60 for shipping alone.

Date of experience: April 27, 2021
JJ's House R. JJ's House Rep
over a year old

Dear customer,

Thank you for your feedback.

We do apologize but the address we sent is as you provided. So if you need to change the address, you should contact the logistic company. We do apologize to hear that you are charged for extra shipping fee.

Please contact us if you need any further help.

Massachusetts
1 review
3 helpful votes
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Good place for Wedding shopping
April 26, 2021

I have used JJ's website to purchase my wedding dress as well as my bridesmaids' dresses. The dresses were all absolutely gorgeous and true to size. The return policies are strict, so take the time to get the right measurements before placing an order. But in the end, everything worked out well for me.

Date of experience: April 26, 2021
JJ's House R. JJ's House Rep
over a year old

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

GB
1 review
0 helpful votes
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Just Beautiful
April 26, 2021

Ordered 2 dresses. One was totally not my size. Got a refund promt and no hassle. Second dress I kept although needed tweaking a bit but was worth it as in both dresses the fabric and the craftsmanship was A1. Unless you have the perfect body I think you have to expect slight adjustments. I am ordering another dress now

Date of experience: April 26, 2021
JJ's House R. JJ's House Rep
over a year old

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

Kansas
1 review
0 helpful votes
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Great
April 25, 2021

The shoes were in great condition except little beads came off which is ok easy fix. The dresses I also bought was great fit perfect for my 2 flower girls. The delivery was fast and great.

Date of experience: April 25, 2021
JJ's House R. JJ's House Rep
over a year old

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

GB
1 review
10 helpful votes
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Gorgeous dress!
April 25, 2021

Beautiful dress! I will be wearing it for my engagement photoshoot. It fits perfectly, it's very light, the colour is beautiful just like the picture and quality is amazing. Length is a bit long even with heels so will have to shorten it a bit but that's because I'm petit. I really recommend this dress, you won't be disappointed. It arrived in 5 days! It also has pockets (Bonus!)

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Date of experience: April 25, 2021
JJ's House R. JJ's House Rep
over a year old

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

GB
1 review
0 helpful votes
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Rip off postal costs
April 25, 2021

How is it I've paid £154 for an outfit with postage ( which I thought was £16 - expensive at best!) I work in retail and we never charge that amount! My refund was £113 so I've lost £ 40 returning a sub standard outfit!
Think trading standards need to look into this practice!

JJ's House attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 24, 2021
JJ's House R. JJ's House Rep
over a year old

Dear customer,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. However, we did not find the order 262185644. Did you give us the correct order number? Please check the information and confirm with us.

You can reply here directly.

Thank you for your time. Hope to hear from you soon.

District of Columbia
1 review
0 helpful votes
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Quality garment, good fit, great value
April 26, 2021

I needed a short jacket to avoid a chill over a new sleeveless dress for a wedding. First I ordered three swatches and they came promptly; the colors were accurate to the web representations, and one of the colors was perfect for my dress. When I ordered the jacket, I chose a size 6 (I normally wear a size 4 or 6). The jacket arrived in two weeks, and it totally met my expectations. The jacket is fully lined, with no exposed seams. The sewing workmanship is very good (I sew and I don't think I could do better). It fits just fine. All in all, I feel JJ's House offers extremely good value for custom color/size clothing.

Date of experience: April 24, 2021
GB
1 review
15 helpful votes
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Ordered a dress on 23rd April. Ordered wrong size and put in address wrong, tried contacting them by phone, it obviously rings Hong Kong.
E. mailed them herd nothing there Web site is confusing as I have cancelled within 24 hrs I should be able to have afull refund.
They clearly don't like refunding, sorry don't trust this sight, I would like my money back.

Date of experience: April 24, 2021
JJ's House R. JJ's House Rep
over a year old

Thank you for your email.

Due the the time difference, email is a good choice for both of us. We have changed the address and size as required.

Please contact us if you need any further help.

Georgia
1 review
0 helpful votes
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I ordered a dress and after coupon code of $12 I paid a total of $137. Upon getting the dress it was made with terrible quality so I shipped it back for return. JJ House decided to only refund me $137 less $12. Less shipping cost also. I don't mind them charging me shipping. However when they processed the return they charged me $12 saying that I didn't pay for the coupon at the time of purchase. But if I paid $137 the return amount should be $137 (minus shipping). Not $137 minus shipping then minus another $12 for some reason. It was unjustified for them to return only a portion of what I paid and they refused to refund me the total amount due. I had not violated any return policy, their product was crap and unrepresentative of the photos on their website, and they arbitrarily refuse to refund me total amount paid (minus shipping). If I could award 0 stars I would.

Date of experience: April 23, 2021
JJ's House R. JJ's House Rep
over a year old

Dear customer,

Thank you for your feedback.

Please kindly note that the original shipping fee has been used when we sent it out, so the original shipping fee USD 16.00 will not be issued. Also you didn't pay for the coupon value USD 12.00, so when we issue the refund, this part will not be refunded. When you return the order, you need to pay for the return shipping fee, so please be assured that the amount is right.

Please contact us if you need any further help.

Texas
1 review
0 helpful votes
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Very satisfied
April 22, 2021

I got a dress too big and sent it back still in the process of getting my money back got a new dress and fits perfectly every time I emailed customer service they emailed back less than an hour to 4 hours very satisfied

Date of experience: April 21, 2021
JJ's House R. JJ's House Rep
over a year old

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

Texas
4 reviews
0 helpful votes
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I did my research before ordering because I was skeptical of buying something that was coming from overseas. I am so glad I decided to go ahead and make my purchase from JJ's House! They had the best price, the best options for sizing or custom ordering and I received numerous notifications for every step of the process from order receipt all the way through it arriving on my porch, DHL delivery. I shopped the big box stores and bought an expensive dress, but it just wasn't the color I wanted. I'm middle aged and shaped like a brick, so I knew waist/chest measurements were going to be imparitive. The big box store dress fit well, but I was set on wearing a dark green so I found one I liked with JJ's House. I measured the store bought dress and made sure to pick a size with JJ's House that matched the measurements of the dress I'd purchased locally within 1/2 inch in all the sections. I received the dress on Saturday, actually 3 days earlier than the shipping notifications said I would and I ABSOLUTELY LOVE IT! It's exactly what I was looking for. It fits PERFECT and it was almost $50 less than I paid for the one I purchased locally. PAY ATTENTION to the sizing chart! Measure something that already fits like you want and then use those measurements to make sure what you order measures up. The dress was well packaged, well made, BEAUTIFUL AND EXACTLY as described AND it arrived early. Please shop with confidence - this is a great place to get formal wear items.

Date of experience: April 20, 2021
JJ's House R. JJ's House Rep
over a year old

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

New York
1 review
0 helpful votes
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I had multiple questions regarding my dress. I lived that I could chat late into the night.

The tracking app is great n keeps me up to date

Dress arrived on time n was true to Sizing chart

Date of experience: April 18, 2021
JJ's House R. JJ's House Rep
over a year old

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~