Recently purchased a flower girl dress for my daughter from this website and it did not fit. So I spent the next 3HOURS trying to upload a photo that is required during the return process and trying to get a hold on someone on a chat. I never was able to get ahold of anyone cause I was constantly kicked from even trying to start a chat and it would freeze the whole site. Do I think this website is a scam? 100%! It should never be that hard to get a hold of someone or return an item. I just want my full refund!

Do not order more than one size, they will not accept the return! Also having trouble contacting them on line!

Bought dress and returned the ff day and email the proof. I emailed again the proof fr canada post tracking that they received it april 19 2021 and now May 12 2021 they did not email me back and haven't received the refund yet. Upon writing this, i got email fr them at around 4:35 MT may 12, asking for order no after 2 follow ups. They are not true to their promise that refund will take to 5-10 days once they received the item!

I bought a prom dress from JJS House and when it arrived it wasn't nearly as nice as the photo on their website indicated and it also wasn't a good fit. I followed their return guidelines and received an email from them with a returns authorisation form. I then returned the dress for a refund using a Tracked Mail service. JJS house now has the returned dress and hasn't issued a refund. The first time I querried my refund, I was told I didn't request a returns authorisation which I clearly did and have the evidence to back this up. Every time I query when my refund will be processed they advise me via email that it will be processed in 24-48 hours, but they never issue my refund. This has been going on for weeks. I would warn anyone not to make a purchase from JJS House as they don't issue refunds as promised. Don't purchase from JJS House! My experience with them has been AWFUL! They just keep on fogging me off with emails promising that they will issue my refund but don't ever do so.

As it's now prom season, many people are looking to buy dresses for the big night! My friend and I recently got prom dresses from JJsHouse and we love them!

This black one fit my friend really well and it looked so good on her. I really loved the blue one that I shared in the picture (the back is my favorite :)) Her's was about $150usd while mine was only $89! We did get it tailored/custom sizing so that does cost extra.

The quality of these are just so amazing for it's price and I'm so glad I didn't spend more than what I did because paying hundreds of dollars for a dress for this one night is erm not exactly worth it so definitely check out their website if you're interested in buying ANY kind of dress!

Ps, they ship internationally too!

I prefer a dress over a month ago and still have not revived it. They online chat person said she could not help me have me a ticket number" and promised I would hear from someone is 24 hours. Over a week later have not heard. This website is a SCAM. DO BOT WASTE YOUR MONEY OR TIME.

I believe the best way to judge a company is to see how they react when something is not right, the dress they sent me was the wrong size and the bag i ordered was not the colour i wanted, they were great they offered me a number of options from discount to just sending them back for a refund. They responded promptly, i decided to take the discount on the dress and have it altered myself (as I am not a standard size anyway) but sent the bag back, i got my refund promptly and they provided me with the postage label for the return. I could not have asked for better service. I have purchased from them a few times now and have bought lots of different things for my daughters wedding, they have all been top quality, well made, and excellent value. I would not hesitate to buy again and recommend to others.

After buying a dress and payed, my order was canceled. Lots of e-mails with excuses and promisses it would be solved but till now nothing. I think I have been stolen!
DONT BUY NOTHING FROM JJSHOUSE!

I ordered a size 8 dress and it didn't fit well. I immediately submitted for a refund and was sent the shipping label. I dropped the package off at the post office on April 9th. It has been almost 4 weeks and I have not received my refund. I tried to track the package and the information provided says the package was picked up by shipping agent on 4/10. No other information is available on the site which I believe is because the dress was picked up by a 3rd party and not in the hands of USPS anymore. I requested a status last week and was told the dress had not been received in their system. I have already purchased and received the new size but the refund should not take this long. I will never order anything again and if I don't get my refund I will be contacting my bank to reverse the charges of both dresses.

This website is actually terrible do not trust them with your money! I paid $25 for expedited shipping since my event is on the 7th and it won't come until the 19th and i ordered it on the 29th. What type of bull$#*! is that! UPDATE: so i canceled my order and requested a refund and they said because of the given circumstances they would give me a 100% refund plus shipping fee back. They asked me to take down my previous review on this website which i did. I never got my refund and gave them 12 hours to refund my money after the 24 hours and still haven't gotten an email back. So not only have i been scammed once by this website, but twice.

I ordered a bridesmaid dress off this site - absolute nightmare! The dress was poor quality - I am a size 8 AUS and it was just not as pictured on the website. The bridal team and I had considered getting another dress from the site BUT the refund process was outrageous. After sending the dress back I realised that JJ's House would not refund the GST - they didn't say this outright - the refund price was just a lot lower than I expected. This turned into an email war with them - they 'offered' 50% GST refund and I had to fight to get 100%. Just not ok. They also keep offering discount codes for reviews, however once completed, the discount codes provided did not work for me. When this was brought to their attention, the best they could do was give me a a discount code requiring a higher purchase value. A TOTAL SCAM. We have gone elsewhere for our bridesmaid dresses. Please see photos for email exchange. Hope this helps others looking at this website. If you need a refund for whatever reason make sure they give you GST back!

After two to three weeks after ordering my prom dress they emailed me saying that my credit card I used was challenged? They just told me that they canceled it and if I still wanted my dress to order it and pay with PayPal. They only emailed me this after I emailed them asking if my dress had already been shipped. Yeah so now I'm stuck with no prom dress! Hope this company gets there $#*! together because I don't plan on ever buying from them and if any one of my friends try to even buy from them I'll tell them their wasting their time and money.