We ordered a dress for our son's mid May wedding in early March. It took JJs 65 days to process the order (not 15 as advertised). Also, if you pay 25.00 for expedited shipping, your package is slow shipped from China (or wherever), and spends God knows how long in the states on the way from Florida to New Jersey where it is sent to you via 3 Day Mail service. It arrived a week after the special event. When you complain or seek refunds they give a small percentage off so you are totally fleeced. We had to rush to buy another dress last minute. Advice: Stay away from JJs if you want something on time for a special occasion. I could go on I am so livid.

Terrible, awful. Words can't describe!
Extremely poor quality, the return process a nightmare!
After a month they only sent me £61- when I spent over £100!
Do not buy. They will steal your money!

This dress was not done with my measurements, and I do not accept 30% compensation, that is an insult to my intelligence.

I have paid $170 for a dress that does not fit me at all.

A designer/seamstress should have a better understanding of measurements. I have never seen a dress at this price so poorly done.

You are FALSELY ADVERTISING these dresses.

DO NOT ORDER ANY DRESSES from this site, I would give this dress a -5 stars if I could.
They are deceiving, the product is of very poor quality, the colors are faded, the materials are cheap, the cuts and designs are cheap.
The sizes are wrong.
If you want a custom made, it will not be custom made even if you pay for it.
They are selling you a premade size and claim it is custom made so you can't return it.
And you will NOT get your money back even if you return the dress.
It is all a SCAM!

Shame on you JJ's House for lying and stealing people's honest earned money.
You should not be allowed to advertise and do business anywhere in the world.

It's a long story but they received my return but never returned my money. I have the UPS number with the signed signature but still they are fighting me?

We paid for expedided shipping, yet our item isn't here and shipping occur 11 days ago. The agent said she was only a pre-sales agent and we needed to email another team. We had filed a complaint last week asking about shipping and we were told we would hear back from the shipping team within a day-yet no word.

I sit online now, as I type with an agent wanting to know about a refund of shipping fees, just going in circles. Actually I am still on the line with the rep who continues to tell me that she has "created a ticket for me". The rep continue to tell me that she can't refund and that no supervisor can get on the chat with me. The rep tells me that she has no authority.

Basically, what I have gathered from this experience is that paying more $$ for shipping doesn't mean anything. Just go with the basic shipping... please allow for extra time... extra alterations... frustrations... chatting online and hope for the best. I only wish that my daughter had started shopping earlier and that we could have enjoyed this experience together.

Peace... Hollie... mother of 5 from MN

PS: photos laters... whos knows?

When I online chatted with the company and only wanted to buy what I thought was off-the-shelf items that were in the sale!?... I did get assured I could return and get refunded but she rather indicated that they were made to measure!. So I wasn't supposed to order three!?!... so I think she was a bit confused:
But the worst part is their website says you can print the return label:(this took me three emails begging for the the label) and I didn't get the impression it was free but maybe I didn't read it properly but the price of postage is exorbitant cost me 20+ pounds get the items in the first place and another £3 to send one back!. I find that outrageous in this day and age!

Absolute dustbin quality. First time order what was titled "wraps" the quality is nothing to write home about. Just for the bin

I bought two sizes, same dress, I didn't have enough time to get it wrong. I payed with my card and then a few days after I got an email saying they haven't charged me anything but that they were not going to send the dresses until I sent a picture of my ID and a picture of my credit card, can you believe that: Have you ever had a request like that before? I emailed them after my wedding saying please give me my money back and they said that they were going to send me only one size of the dresses. What part of I want my money back for a product I haven't receive are they not understanding?

Bought a gorgeous chiffon and lace dress on final sale. I was nervous because I knew I could not return in. I followed the measuring guidelines, which indicated I should order a 6. It arrived quickly, as promised, and was so pretty! The bodice needed to be taken in a bit for the best fit, and the dress is designed with alternations in mind, so I was able to do it myself! As I'm 5' 1-1/2", the dress needs to be hemmed as well unless I plan to wear stilts or stand on a small box throughout the event. Buying this dress on a terrific sale gave me insight for future orders. Get out a tape measure or a piece of string and a yardstick and take careful measurements! Do not order based on your usual clothing brand size. A custom option is just a little more and might be the best way to go--check the size guide. I am very happy with my dress. The details are so pretty! I will definitely be back!

Got the dress not true to size sent it back still haven't received any refund after 20 days the live agent did nothing at all it's a joke

Sizing incorrect to those listed on site. Still waiting for refund months later. DO NOT BUY! DO NOT BUY!

I love every item I purchased!
Cant wait to give as gifts! Engraving is very nice!
I highly recogmend!