Do NOT order from this company! Not only will you NEVER have access to a living customer service agent (only a BOT) they will charge your credit card despite the fact that they refused to process an order. Their policy is you can only order one dress at a time. They make assumptions that you won't need more than one dress as they don't allow ordering more assuming you are only keeping 1 and returning the rest.
They emailed me stating that they could not process my order until I selected only one dress. So I cancelled that same day. They acknowledged that I cancelled. But still allowed the charge to go onto my credit card where it has not been removed for over a month. $804.
I am having to appeal this to my credit card company and PayPal.
Do not order from them!

I base my online purchases on reviews. Since it was difficult to shop in person during Covid, I decided to give JJs house a try, especially since every product I looked at had ONLY positive reviews posted. The shoe size chart is a JOKE. I ordered one pair according to "American" measurement and 7 1/2 = 40. The shoes arrived too big. So I decided to go in the "pre sales chat" where I was advised to order the SAME SIZE 40 by the "stylist"! I then explained that I already did that and the shoes were huge. So, she tells me to use the measurement where you trace your foot. Okay, I did that and ordered according to that. Now shoes are too small. So after paying for the shoes and "expedited shipping" (joke) TWICE I cannot wear either of the shoes. Now the dress. Oh my, was this the worst thing I ever could have imagined. The fit was WRONG despite me giving METICULOUS measurements for the custom order. The "waist" sits right under my chest and then balloons out. Maybe something suitable for a flower girl and not a mature woman such as myself. The lace is heavy and the color is off from the Cinnamon Rose giving a the dress an orange hue. The inserted bra does not fit and cannot be removed unless I spend more money taking it to a local tailor on an already hideous dress. I am out a great deal of money and out of 3 orders, can only use 2 handbags SOMEDAY when a garment I own might match. They offered me minimal refunds but communication via email is very confusing. I feel the worst part of the whole experience is them NOT POSTING my reviews, which means perhaps they do not post other real experiences by other customers who experience problems. I have looked but do not see any. How many people might have been spared this aggravation and cost if ALL REVIEWS are posted so the consumer can make an informed decision? I feel cheated by this company with such an underhanded practice. BUYER BEWARE.

I owe JJS'house an appology, cause finaly, it was not their fault, it was LaPoste who kept telling me that articles are not yet shipped, though they had a problem with thier system and status was updated just one day before delivery, even I called them many times but they said nothing about system problem.
I've received my dresses today (02/07/2021) as promised, quality and size are just perfect.
Thanks for client service that answered me quickly everytime, they were so nice with me. I am sorry.
"I bougth two dresses on 19/06/2021, the two dresses were marked as 24h shipping.
I received email on 24/06/2021 (even if it is some days shipping delay, not 24h, but I've said, may be because of the weekend).
Now it is the 28/06/2021 and package is still at jjs'house, they prepared the packge, print the order but not deliver the package to Colissimo. Client service keeps giving me links to follow shippment that never moves. Nine days since my order and nothing moves... I'm so upset, promise to deliver dresses within 5 to 12 days, it is just a lie.
Be careful when you buy at jjs'house, don't believe in 24h shipping and delivery within 5 to 12 days, it is not true.
Hope I'll get no other surprises."

I have attempted to email, live chat and use their return prompts. The return prompt is to upload a picture, but the program will not accept a picture, so you cannot proceed.
The 24/7 live chat will not connect with anyone. The email sent has not been responded to in 3 days.
Due to trying several times to contact them with no response from JJHouse, I am giving a negative review.

I bought a dress, garment bag and slip for my daughters wedding and was pleasantly surprised by the ease of use regarding navigation of the site and found the perfect dress more or less straight away. My daughter gave me options to steer clear of relating to her colour palette and I found a beautiful satin dress that exudes class and elegance for an affordable price. I decided on which 3 colours I would prefer and consulted her and we came to an agreement of blushing pink. My only negative is the on screen swatches are tiny so you have to take a leap of faith. As a fuller figured woman of a certain age I knew I wanted something that was both tea-length and flattering to my shape and the dress I ordered is perfect. I cannot stress enough how easy the site is or the selection of gowns/colours to pick from. The 5* rating is because of ease of use, beautiful dresses for everyone, price and the ability to speak with someone who is more than happy and who goes completely out of their way to help you get exactly what you want.

I ordered a dress from JJ'sHouse exactly a week ago, and just this morning (6/27/21), I received an email that my delivery was signed for. I did NOT get my package. I asked my neighbors if they signed for it, but they didn't. Never ONCE has a package gone missing or my neighbors signed a package of mine. I checked my order on the JJ'sHouse website to see that it had been delivered, and it says it won't be delivered until July 3. This website is a scam. I am so disappointed. Please don't take your chances and order from a website you know you can trust.

PLEASE BRIDES, DON'T TELL YOUR BRIDESMAIDS TO BUY FROM HERE.

I ordered a bridesmaids dress 3 months ago for my sister's wedding. A month later, I got confirmation that it had shipped and been delivered but when I checked the tracker, it said was delivered to a state that I do not live in.

After multiple attempts to get in touch with customer service, they're telling me that "if the dress arrives back at the warehouse, they will reship it to me at the proper address." My original order form had my correct address on it so it is not my fault that this dress was delivered to the wrong place.

They're incredibly unresponsive. The customer service is just a nameless, slow to respond generic email. They keep sending me customer service surveys to be completed for 15% off instead of just fixing the problem.

I spent $130 on this dress. The wedding is readily approaching.

PLEASE BRIDES, DON'T TELL YOUR BRIDESMAIDS TO BUY FROM HERE.

First time ordering from this company. I would highly recommend them to anyone. From ordering to delivered they did not disappoint. Need customized, this is the company to go to.

Very easy to order and arrived quickly
Will definitely be back

I bought two dresses to try on during the pandemic. While they are admittedly nice dresses, they weren't the fit or the color that I wanted so I have been attempting to return them. After numerous emails, I sometimes get "please indicate the problem" which I do and then no response until a few emails later saying " please indicate the problem". It is circular and I do not think they have any intention to follow their published return policy.

DO NOT USE! I ordered a flower girl dress and 6 bridesmaid dresses. The flower girl dress was such poor quality it looked like a fancy dress outfit! It looked very cheap and tacky. I went to get a refund and they said they don't return vat or the delivery cost. I paid £60 for the dress and got a £42 refund after spending weeks arguing with them. The bridesmaid dresses were not true to Size even though we all measured ourselves and got the sizes the website recommended. The stitching was poor quality, one of the dresses had a hole in it and they were all different shades of the same colour. They were all £108 each. The delivery cost was a joke on top of that at £71. Stay away from this site and saves yourselves weeks of stress and problems!

I ordered my dress a month ago and still wait for it, no dress, no response, no money. Avoid them... AWFUL SERVICE...

Since writing the review, the company finally refunded my money. The samples also suddenly arrived after 7 weeks rather than 3 days. Will I order a dress - absolulley no!

I've been trying to return two dresses for ten days, I've filled in the webform twice and sent multiple emails with no response. The phone number on the website doesn't work and it states anything returned to the address on their website will not be returned. So frustrating and a complete waste of time and money!