Well my dress never came so I can't say much about the quality of material. But I know the customer service sucks. I didn't get my dress and they claim they can't do anything about it. Well they took my money so they darn well should be able to do something about it. Feels a lot like a scam to me. I want my money back!

It is a scam! I would not recommend using this company. They are unprofessional, unreliable and will not return or refund regardless of tags or in the package. They refused to return or refund to anyone about anything and then they stop responding to your emails after you continually try to ask for one.

I had made a purchase from JJ"S house back in May2021 and after waiting over a month for my dress to arrive, JJ"S claimed the dress had been delivered, but it was not, I founded out the carrier had left it in my front door but I never saw the package which only meant it was stolen and there for the company should reimburse me and after sending about 20 emails to this horrible company till this very day they have not return my money, they took $115 from me, please I urge you to think twice about this company, they don't give a dam about their customers only about getting their money, now I have to go to court to start a claim against them.

Dress came within a week of ordering! Beautiful quality and colour was perfect! I had ordered the wrong size so sent the dress back to reorder the right size, the returns allows you 14 days to return the item which was plenty time for me to get it back in time! Really happy with my experience and the online preorder chat feature is perfect for a helping hand if its needed!

I purchased a mother-of-the-bride pants suit. It was not made to my specific measurements nor was it a final sale purchase. It was for a normal size. The return policy states that there are no returns for custom sized items or final sale items. AGAIN I ordered a regular size NOT custom size nor was it a final sale. The policy also states that you can return it if you just don't like it. My reason was that the top was almost too small and the pants were way too large. I intended to order something without lining after I returned the one I bought. It is going to cost me a fortune to have it altered. I am hoping that Google will discontinue showing Jjs House website. I will be spreading the word about your lying return policy to as many places as I can.

My dress+jacket costed 77$.
The delivery cost as more than 40$. I had to harass them to receive my package more than 2 month after the order.
When I received it I add to pay an unexpected taxes (48$).
The problem is not only the time & the price but the energy I had to invest to receive my package. The customer service is horrible.
And the dress, not exactly what I expected.
I don't recommend it at all!

I received a dress that does not fit. I have written a few emails to return it and also contacted them through chat which should respond within 24 hours. They issued a ticket and I have not heard back from them. They claim you have to return within 14 days, but apparently ignore the emails to stall for time. I am extremely unhappy with their customer service. The dress did come in the expected time frame and is very pretty; it just does not fit properly. I should not have such issues trying to return it and get my refund.

I ordered shoes for my wedding and received them in a timely manner. I really liked the product that was shipped but they were to big. So I did as the asked and shipped them to their warehouse. It was the address given on my return label. I waited 1 month and never got my money back. When I emailed them 3-5 times asking where my refund was, all they could say was "we rechecked and your shipment hasn't been received. Please provide your tracking number". I unfortunately can't find my return receipt after a month later so now I'm out the $65. All I wanted was a smaller size. Won't be ordering from here again.

Ordered shoes, they arrived wrongly sized and looked cheap and tacky. Order was £77 but they only refunded £50. Total rip off. Avoid.

Terrible customer service. Low quality dresses for the price. Shipping takes forever. Returns are a nightmare. Overall absolutely awful. DO NOT WASTE YOUR TIME WITH THIS COMPANY.

The sizing chart is on point! I was worried my dress wouldn't fit me right but it was perfect! I'm definitely in love with it and will be ordering more in the future! :)

Before checkout they ask you to check off a disclosure bix they doesn't allow returns of samples which they will tell you all their merchandise is. So you will not be refunded.