I have a dress ordered but it says I have no orders and the money has already been taken out of my account! Beyond mad!

I ordered 8 bridesmaid dresses from JJsHouse. When they originally showed up I loved the color and they felt like decent quality for the price. After looking at them closer 2 of the dresses had oil stains on them, I emailed JJsHouse in which they refused to do anything about. I ended up having to pay to have brand new dresses dry cleaned. Fast forward to the wedding 6 of the 8 dresses broke before the ceremony. So we were running around safety pinning my bridesmaid dresses to make it down the isle... pay a little more and save yourself the headache of ordering from them. I also paid for expedited shipping (5-7 days) got them 20 days later and they also wouldn't refund the extra I paid for shipping.

No way will these be worn at my wedding, they look dated like they are from the 50's. The ruffles are upside down and the material is so cheap. Of course they will not take them back, wish I never ordered them. This so called business is shady!

Despite of the many bad reviews I am totally pleased with JJ`s house! Before my I placed my order I contacted the customer service to ask them about the return process and EDD. They answered every question in 10 mins. The lady in the chat seemed very reliable, so I placed my order. And it arrived 5 days earlier!
I ordered a beautiful bridal shoes in UK7/EU40 - this is my usual size and it fits perfectly!
Thank you JJ`s House these heels are gorgeous, I feel like Queen!

I ordered 3 flower girl dresses from here and even payed an extra ($60!) For it to reach here quicker due to my wedding being soon. I waited anxiously the whole day it was suppose to get to my house just to check and see it will be a week later. (Who knows if it'll even reach then and my wedding will be over!) I ordered this in hopes of it reaching the day it said and it was and that was a lie! There is also no number to call or anyone to get ahold to see what's up with the order or why... please save yourself the heartache! I'm heartbroken beyond words!

Ordered a dress, with custom sizing because I am short. The dress came in completely out of proportion, with breasts pad inserts located higher than armpits (see middle dress in the photo). The sizing of the dress is completely off because the torso is truncated in a bizarre way. The dress proportion does not correspond to human anatomy.

jjshouse.co.uk provide an address in Uk as Readmob but it is just a sham
The telephone never rings, nobody is there and the accounts are dormant (and I bet they pay no taxes paid in UK either...).
I ordered a dress made to measure. They challenged and changed my measurements and of course the dress was ill-fitting. It was for my daughter's wedding so I had to pay for emergency alterations work.
Jjshouse denied all responsibilities and, despite promising it, refused to refund.
So it is off to the small claim court we go.

Ordering swatches and suits- no problem but when they arrived both suits would not zip up to the top of the waistband as the zips jammed at the thicker band of material. This was before I put them on so it wasn't a fitting issue but a tailoring problem.
I took them to a tailor at our dry cleaners and he said that the seamstress should have turned the material (not sure what he meant) and that the zips needed taking out and re setting. A third suit that I had bought in your sale did not have the same problem. The styles and colours were fine and Cinnamon Rose colour is gorgeous!
You offered a 40% refund which should help cover the repairs and I am grateful for your swift reply as I am hoping they will be OK for my daughter's wedding.

Company is a scam. Sent us a ruined dress, and argued with me regarding it. When you submit a ticket like they ask the company management ignores it and all requests made. Staff constantly lies and pretends it never happened after the fact. Company has NO ethics or morals and should be avoided at all costs.

First the dresses are well made and beautiful however... be sure you get what fits the first time because I have been unable to return 2 dresses that don't fit. I have reached out several times, as well as put in at least 3 "tickets" to make a return. It has been a full week since my first attempt, even though it says there will be a response within 24 hours. I would not hesitate to recommend the dresses, but as we all know, buying on line for some body types is very difficult.

Provided all accurate requested measurements, and more sizing info in comments, when ordering a custom order dress. The custom dress was sewn beautifully, but was made about 3 sizes too big across bust and shoulders. The collar design means it can't be altered locally and even if it could, the alterations would be substantially expensive. It looks like the company wants to make things right. I wish the dress was right as it is quite a nice piece.

My event orders(3) still have not been delivered to Zimbabwe 7 weeks after i paid. Help me get it. Tracking no-CNATV*******150.
I need them urgently. DHL says they are in the UK?

The website is easy to navigate and it is easy to purchase from. I brought a ring and the sizing guide was a bit confusing so i asked for help via the online chat and was told I've been sent to someone who can help and a email will come through to help. I've yet to receive the email so I'd say communication with jj's house isn't the best / doesn't get you very far. I took a gamble with the ring size in the end and gave up hope hearing back from the people who told me on two different occasions someone will be getting in touch soon. But i would still recommend the site the purchase from as it is really affordable and straight forward when doing so I've not had a problem with ordering or receiving my orders (and loving what I've purchased) so i definitely would recommend the website to friends and family but will wish them luck if they need to communicate with those within the site.

Have bought lots of bridesmaid and also my wedding dress through them and they are beautiful and great quality. Would give 5 stars if delivery wasn't so expensive