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Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
Business Highlights
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JJ's House Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered a dress too small so I needed to return it to get a new one but they didn't give me a full refund. I bought the new sized dress I needed and it has been processing for over a month even though the money was taken out of my bank account. In all, will never buy from them again.
I gave ordered a veil and i was told that it will be delivered today still says its departed facility
Contacted customer service no response please help
Dear Midhat F,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
We checked and found the order has been delivered on 2021-09-08 already. We need 3 - 6 days to ship the order and it has been delivered in time. Please be assured that our related department will reply to your email in 24 hours. If you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Worst customer service experience of my life. I was guaranteed a delivery date by their representative over Facebook messages- and then told the next day after ordering that it wasn't going to be delivered on time and the they would charge me partial cost for ordering - not a full refund. Do not trust them, I recommend looking on bhldn.com or lulus for fast shipping, good refund policies & professionalism. This place has been absolutely ridiculous. I have attached photos of their representative saying one thing, their production department telling me another.
High stakes for ordering a wedding dress that you love —- they mess up and then tell you that you have to pay for it? Don't do it :(
Dear Katelyn M,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. We do apologize that we can not catch the date. Please be assured we have cancelled the whole order and issue a full refund. If you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
This is the most horrible company Ive had to deal with. They have not met a single deadline, they state they will make a change to the order which they dont, their expedited shipping is pointless, and the quality of products are sub-par.
I was ordering some pocket squares and the colour ended up being a mistake (green instead of burgendy). They told me they will change it to the desired colour and I dont have to worry about it. I end up getting the green and their response was: Opps it was sent out before we could make the change but see if you can use it! I had to go back and forth three times to finally get them to pay for the shipping so that they can also give me a refund back. Plus they refused to give me a contact number to talke to a real person. Then the masks I ordered for my bridesmaids never made it on time and were delayed by more than a week until they finally came despite the extra shipping charge. Again unacceptable, company's problem and they decide on not even acknowledging this as their concern and problem and to give my money back.
My mom had purchased a dress from them that came 2 sizes smaller than her size and the material looked like cheap stuff on her despite the amount of money she paid for it. Same with my bridesmaids that it was all wrinkling up so fast. Do not purchase from this site. Period.
Dear Shaidah D,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. Please be assured that if it our fault, you can return the order for a full refund. However, we did not find the order 7281237505. Did you give us the correct order number? Please check the information and confirm with us. Please also provided us with the order number of another order.
You can reply here directly.
Thank you for your time. Hope to hear from you soon.
Beautifully quality products, good delivery.
Wide variety of choices and accessories gorgeous for a dream wedding.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Do not buy anything from this company unless you like to be disappointed for several reasons. This is a Chinese company that ships by sea, not air. It will take two months to get what you purchased and when you do it will be a cheap version of what you saw online. There is no customer service. The chat feature on their website works but the agent tells you that he/she is only pre-sales and the only way to communicate with "after-sales" is through email. It took 8 days from the day I ordered the item online for it to be shipped. I still have not received the item I ordered and their tracking information they send in an email is not real tracking information. You can't click on a link to see the shippers tracking information. Be warned with this company ~ you will be taken for a ride and it will be costly and timely!
Dear D O.,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. As you can see, our company is an internation company, China is also one of our warehouse. And we didn't said that we are a UK company. Also our package is shipped by air. You can check it with your tracking number YT2124321292006791. You can track the order here: https://t.17track.net/zh-cn#nums=YT2124321292006791 And the item in your order is made to order item, so we need 12 - 15 days to prepare the order and another several days to ship, depending on the shipping method you choose. We have speeded up your order this time already. https://prnt.sc/1rd5hin
Thank you for your cooperation in advance. Hope to hear from you soon.
Great dress, excellent service. I worn this dress to a wedding and received so many positive compliments. I have used JJ's House exclusively for dressy wear since I discovered this company.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Very satisfied, garments are beautiful and look expensive. Fit perfectly and very reasonably priced. I've bought wedding dress and bridesmaid dress along with accessories for groom and groomsmen. Delighted with my purchases.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I ordered a standard size 14 dress for my daughters wedding in August, on the website it says for standard sizes the deliver time is 3 to 6 days. Also on the website it ask the date of your event. I ordered in plenty of time I thought, as my daughters wedding day was getting near and still no dress. I reached out to their customer service, very unhelpful said the dress would be delivered on 22nd even though the event was on 18th which they knew. Would not help to try to solve the problem and get the dress delivered for the event, very rude and unhelpful. The dress finally arrived 3 days after the wedding. I had to wear and old dress that I had. It absolutely ruined my day and still no apology from JJs house, in fact they have totally ignored my e mails. DO NOT BUY FROM THESE PEOPLE
Dear KIM S,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
However we have informed on our website, for the dress ordered, we need 12 - 15 days to prepare the order and another 3 - 6 days to ship it as shown on our website. You can see with the pictures we attached. https://prnt.sc/1rcvfxd
Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Excellent! Really helpful when ordering item went through it step by step
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Trying to return an item and they just ignore me. They try to get you to keep the items so they don't have to
Give a refund. Twice now I've ask for a refund and they just ignore me
Dear Claire D,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
We do apologize but after checking for you, our customer service department has replied to each of your email, however it seems that you can not read the email we sent. We have sent the return form and return label to you again. Please check your email for detailed information and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Very accommodating when I changed color I originally and then omitted the jacket
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Very satisfied with both the dresses and wraps. From ordering to receive them only took a week.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
For the price and availability just go local. The shipping times will be very off, tracking is horrible and the will loose your package. Why even bother having The return policy if they dont honour it. Dont try to get support because they will just go back and forth until you give up. If you want to do return or they aren't answering your emails just get your money back through payment method.
Dear Mikayla P,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
After checking for you, your order has been delivered successfully on 2021-07-26. We have sent the tracking number and tracking link to you once shipped out. So there is not a problem to ship the order. And our after-sale department has sent the return form to you as required for several times, but it seems that you are not satisfied with our return policy. We have give you the highest offer. Please check your email for detailed information and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I ordered a wedding dress and it didn't fit, i had even measured for it. All I wanted to do is return it. Chat button was turned off and you can only email. Once I put in for the return, they told me I can't return it because it is customized. It was not customized, I ordered from.the sizes shown. Then it also said no return do to hygiene, this is a dress not underwear. Now I am out momey snd a dress for my wedding! You decide for yourself if you will
Order from them. I had to give a rating to give a review, no star is correct
Dear Vickie C,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. Please be assured that you can return the item if the item ordered is standard size dress. However, we did not find the order 6366817. Did you give us the correct order number? Please check the information and confirm with us.
You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I attempted to order a custom made dress from this site and was told they were "unable to make the dress with the proportions of my body", so I ordered a standard size closest to the measurements they listed. I used a coupon code for $18 on my order. It took close to a month to arrive and was too big. I ordered the next size down which took another month or so to arrive and that also didn't fit. After several frustrating emails I was able to get return labels and returned both dresses. In addition to the shipping charges and foreign transaction fees, they deducted an additional $18 from my order because I had used a coupon. Had I not used a coupon, I would have received the entire amount (minus the shipping and foreign transaction fees. Numerous emails and many months later, they credited the $18 back. I will never use this site again and would recommend anyone else to stay clear of JJ's House. This site is totally unethical and unprofessional!
Dear Cheryl L,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. For the coupon part, you didn't pay for it at all, so when we issue the refund, this part should not be issued. However, we did not find the order 16148117658048. Did you give us the correct order number? Please check the information and confirm with us.
You can reply here directly.
Thank you for your time. Hope to hear from you soon.
The dress is exacly same like on picture, perfect lace and back. Very good quality and cant wait to Wear it on my wedding
They make it very difficult to return an item. If the size is wrong. They want you to submit a picture if size is wrong or you can't continue. My mom is 92. Seriously.
Dear L D.,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. We do apologize but after checking, we didn't get any email from you and we didn't asked any pictures. Please be assured we would solve the issue properly. We have sent the return form and return label to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nikki C,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
We do apologize but the shipping fee has been paid to the logistic company directly once sent out, however considering your shopping experience, we would like to cover your loss. For the new order, the payment has been challenged, so the bank need some information to confirm the order. But we didn't get your reply, so we can't continue with your order.
Please contact us if you need any further help.