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Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
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JJ's House Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
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From beginning to end responsive and rapid communication and really helpful team.
Ordered two custom dresses to be made in the minimum amount of time possible and they both arrived exactly as expected a day early.
Beautiful fabric, beautifully made and cannot wait for another occasion to get more.
An affordable way to posh up your wardrobe with made to measure!
Fantastic!
DO NOT TRUST THIS COMPANY! I put an order in on 1/19 and was given an expected delivery of 1/31 - 2/6 (see photo). I reached out via online chat on 1/31 to ask why I hadn't received a shipment notification yet and was given a date of MARCH 1ST (a MONTH LATER than the date they provided to me upon ordering) because of the "NEW YEAR" holiday and was told they couldn't ship my items because no one was in the factory. I WAS BLATANTLY LIED TO BY THIS COMPANY. The holiday wasn't a brand new development and they CLEARLY knew about this when my order was placed and when I received a delivery date of JANUARY 31ST - FEBRUARY 6TH. Also, shipping was FORTY-FIVE DOLLARS! This is ABSOLUTELY UNNACEPTABLE BUSINESS PRACTICE. Stay FAR away from this company!
Dear customer,
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We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
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Loved loved loved my gown for my granddaughters wedding. I received so many complements on my gown Joan Camarda
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
The dress came in a 12x8 plastic mailing bag- the garment was stuffed in there and the package was then stuffed in my mailbox by whomever delivered it. If you look at the photo, that is a standard sized magazine next to the package to give you an idea of the size of the package - for a full length dress! Next, I have to pay to return the dress because it is too small. The dress is pretty, but if this company does not care enough to send the dress properly packaged, I ask myself how well made is this dress?
Well made, quality items don't end up in a tiny little bag, shoved on one's mailbox. I wish I could get my money back, but now I have to pay to send it back, and then wait for store credit - then hope the next size up fits. I would rather find something else to wear for my daughter's wedding, something that fits properly from a quality company. Since this company only gives in-store credit for returns, I will never use this company again, and I will relay this story to all of my friends who have weddings coming up. It has been a great inconvenience! The only positive note is that they do try hard to communicate promptly via email since you cannot seem to speak to an actual person. (Note: they are in a different time zone). My last email from them was sent at 10:00 in the evening. I hope this review helps others since there are many choices when purchasing a dress for a wedding. Thank you.
Dear customer,
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We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
If I could give them a zero I would. Do not buy from them, they're a scam. I never got my package delivered and when I addressed my concerns they said "well it said it was delivered so check with a neighbor or anyone who could've signed on your behalf" I was home all day and never got the package nor did my neighbor or appt office get it. I expect full refund or to get my package delivered to the right address this time. Their customer service is unprofessional and not helpful.
Dear customer,
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We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I purchased a dress for my daughter's wedding. I love the dress but it's too small. I can't reach then to exchange it. Now I'm stuck with a dress I can't wear, out $200 on it and still need to find my mother of the bride dress. I'm contacting the better business bureau.
Dear customer,
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We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I purchased a dress for my wedding, it is now a week late. I have no use for the dress that is lost who knows where. I contacted customer service to get a refund so that I could buy a new dress, after spending $300+ on a dress that is a week late, they offered me $27! After sending two more emails requesting my return, they offered me $54! I am so upset. I would not purchase from this site. It's a roll of the dice whether or not you'll see your items, and if you don't, who knows if you'll ever see you money again! I just want my money back so I can buy a new dress.
Dear customer,
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We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I am SEVERLY disappointed with them. They said I couldn't order many and keep one from them because they make them handmade. However, the dress is being shipped to my house from China. That is not handmade in the way they were meaning. Therefore, they were lying. I was also disappointed in their customer service. They kept trying to convince me to do something I didn't want to. I found the exact same dresses on a different website for cheaper. Won't be using this again and won't recommend to anyone.
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I am paying for my whole wedding and found bridesmaid dresses I loved. According to everything on Google and the website the $83 dress was on sale for $43. When my order was placed that was not the case. I talked with the online chat people and they assured me that they would reimburse me for what the website and Google said the dress was. Sure enough that never happened and I spent over $700 for 8 dresses I will never wear. Will NEVER shop here again
Dear customer,
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We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
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Always happy to help and assist with little queries and changes. The items were high quality; from the bridesmaid faux fur shrugs to a secondary bouquet for throwing. My mother's outfit was also made to fit and was perfect for the occasion. Highly recommend JJS House. X
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I returned a Mother of the Bride dress because I didn't care for the color. I was concerned that there would be a problem with returning it, although I followed their instructions exactly. I was quite pleased when the full cost of my purchase was returned! All in all, my experience dealing with JJ's House has been very positive!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I ordered a dress for my daughter's upcoming wedding. I was very pleased with how quickly it arrived. Unfortunately, I did not like the way the color looked on me, so I am returning the dress for a refund. Up until this point, I've been very happy with the selection and service provided by JJ's house. I am hoping the same for the return process. I will post an updated review when the return and refund are completed!
The dress came quickly and i returned it timely and the refund came timely.
I like the dress it was a little tight in the back, but it was the size i usually wear.
I just had an alternate choice that is why i didn't reorder.
I am planning to order for a different occasion.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
My shoes arrived in a flimsy box. The shoes were uneven on the bottom & the rest of the shoe looked soo cheap. Would not recommend this site, I felt like some bad practical joke.
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I just received my dress this morning. Ordered it 2 weeks ago. IT IS BEAUTIFUL AND GREAT QUALITY FOR A FANTASTIC PRICE. TRUE TO SIZE AS WELL. CAN'T WAIT TO WEAR IT TO THE PRESIDENTS BALL.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I ordered several pairs of ballroom shoes for a show. The order was processed quickly but the tracking number and subsequent emails name me think this is a scam. Shoes have not arrived, tracking number is not tracking anything and only a partial refund has been given instead of a full one seeing nothing has arrived. It's very disappointing. Questions about the whereabouts of the product were never clearly answered. Very little help was given in trying to find the products first, only offers of refunds.
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
Dresses where great delivery as expected customer service second to none, JJ house changed the size on one dress very swiftly before dispatch, great parcel tracking i cannot complain about anything and the icing on the cake my girls looked just beautiful excellent quality excellent value for money will definitely use again thank you
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I bought a mother of the bride dress which was too large. I was told by email that I could return it for a voucher and so ordered a smaller one and paid again as I could not wait for the voucher due to the imminent wedding. I have asked twice for a return label and then refund but have heard nothing.
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
Only issue I came across was that they are sized pretty small. So had to re order. Quick refund though.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I ordered a Mother of the Bride dress. Gave them my exact measurements and it arrived and looked nothing like the dress pictured, the bustline was at my collarbones. Had to take it to a dressmaker to have it redone since it was a custom order no returns. Don't give them you business.
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I ordered red shoes from JJ's House for my daughter's wedding. The ones they sent are magenta pink. I tried to return them, but was told they 'had verified that they sent the correct item', and the best they could do was a 50% credit for new merchandise or a 40% refund. No opportunity to return. I would never recommend doing business with JJ's House.
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~