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From the business
Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
Business Highlights
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Customer Service
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JJ's House Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Amazing. I don't have to get out in traffic, deal with rude people, or go into a dressing room. Having this in the convenience of my home is just amazing.
My daughters wedding is in September, and getting me a dress was low on the list. I am able to work on getting my dress taking care of with out
Taking away from anything else. Thank you!
Had two try-on dresses sent to me. Fabric of the dresses were really nice. Gave me a better sense of the sizing. Will help me decide which dress I will eventually go with.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I order a bridal dress and on top of that I order the dress to get it early before the wedding but come to find out that the wedding was canceled and it wont be a wedding so I ask to refund my money since they just took the money out my account I instantly ask for a refund which I email them with my conformations number they had the nerves to tell me they were charging me 50% or more for my refund because it wasn't within the 24 to 72 hours or a 120 hours how do you take someone's money that never even received the item they needs to do something about this they are a RIP Off
Hi,
Thank you for sharing your feedback with us. We want to apologize for the hassle this experience has caused you.
Please understand that most of our dresses are made to order. If the order is cancelled before being touched and felt by you in person, all efforts of our makers will be in vain. So we settled an agreement with makers that we are obliged to pay extra material and labor costs if a confirmed order is cancelled before shipment.
However, we checked that we already issued you the full order price. We suggest to please check with your bank.
Thank you again for your kind understanding in this matter. Have a wonderful day!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I purchased 2 dresses for a wedding in August. I placed the order and it arrived plenty of time. The first dress did not fit right for me. It cost $ 37.00. I was able to return and was given a refund. The process of issuing the refund was quick enough for me to purchase another dress. This time the dress is very formal and it cost me $114.00. However, it's worth what I paid for. I am very happy with the High Low dress in taupe color. I really like the variety of colors available for me to choose from. I really like how the website description of the merchandise. I am a very satisfied customer.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Sizing runs small ish, good quality fabric and colors
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
JJ's House offers dresses to try on. Pay $10/dress, my shipping was free and fast. They arrived in a few days. I tried them on and my final decision was complete! You must send them back within 7 days, but that is plenty of time. I then ordered the dress in the color I selected and had peace of mind that my decision was right for me. The quality was very good too. The lining was soft (not itchy), well. Made and they offer custom sizing if you're hard to fit. I highly recommend JJ's House!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Great site and wonderful dresses! We will for sure be coming back again to order more dresses for the upcoming wedding of our oldest daughter!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Amazing! The formal was on sale and in stock so I received it within a week. Thank you for such great service.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I ordered a US6 and the fit is true to size, the process was easy, and the dresses are of good quality!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I had my seamstress take all my sizes and measurements to make sure everything was right. When I received it it was the worst dress I have ever purchased. I weigh 126 and the dress was Extremely Large. And because I special ordered I can't return it. Don't special order.!
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Nice dresses but did not fit. They don't let you return any dresses and do not give money back
I measured my self but these dresses are made in China for small bust sizes. Huge disappointment as I ordered two and paid a lot of money as I wanted to choose between the two of them and can't return anything. Do not buy from this company
I,
Thank you for sharing your feedback with us. We are so sorry to hear that our product fit didn't meet your expectation.
We sent the return instructions and the return form to your email on 2022-07-20. We are sorry to hear that you did not receive our response. Sometimes our emails go to spam or junk folder so please kindly check that as well.
We sent it again for you, please kindly check your email. Please be assured that we will keep improving and provide better items and service to our customers.
Should you have any questions, feel free to let us know. Have a nice day.
Very satisfied with my experience with JJsHouse. Outfit fit well & just had to have it shortened. Will be wearing it to my daughter's wedding on the 30th. Everyone who has seen it, has been very complementary. Thank you!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Easy to order, quick delivery and great product! The dress exceeded expectation. Beautiful color and style.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Never received the item. Order stated as completed on website. Would not send a replacement. Had to pay for two dresses. Did not honor shipping insurance - don't bother paying it, it means nothing. After a month and a half and a wedding in two weeks they refuse to acknowledge something is not right and will not help with resolving the issue. Very generic, cut and paste responses by email. Unable to be reached by phone. Frustrating, infuriating and awful business practices
Thank you for your review. We are sorry for the inconvenience caused.
Here we checked that you have filed a Chargeback dispute, our customer service will contact you soon. Please be assured that we will keep on solving your problem to your satisfaction.
Thank you again for your time. Please contact us by email if you need any further assistance.
My husband purchased a dress as a surprise gift. Even after 60 days, when the dress didn't fit we were able to return it for a voucher on a future item(s). We were very pleased with the promptness and ease of service.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I've bought 2 dresses so far. I like the relationship between price and quality!. They have so many options. The company is reliable, they maintain you informed about the shipping process.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I ordered a dress which was way too big. Other retailers--easy peasy. JJ's house has no phone number for customer service and promised (via chat) to send a label twice and I also emailed. I will now just donate a $100 dress to goodwill.
Hi,
Thank you for sharing your feedback with us. We are so sorry to hear that our product fit didn't meet your expectation.
We sent the return instructions and the return form to your email before. We are sorry to hear that you did not receive our response. Sometimes our emails go to spam or junk folder so please kindly check that as well.
We sent it again for you, please kindly check your email. Please be assured that we will keep improving and provide better items and service to our customers.
Should you have any questions, feel free to let us know. Have a nice day.
Ordered a dress that I thought will look good on my body type, but it really did not. It was a shame because the material and quality of the dress was excellent! JJHouse's customer service was quick to respond offering 4 options. I chose to return this dress and receive a coupon for me to pick out a new dress. Had my daughter help with the new dress I will be ordering. I think it will be perfect for her wedding in October of this year.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
We ordered multiple dresses. We had to wait incredibly long for them, but they did arrive eventually. The dresses are quite nice, but not all of them fitted, so as stated on their site we tried to return them. This was a great hassle, nobody would send us the return label. Eventually after nagging for a while we got it.
Now, we are charged 'Additional costs', and when we ask what these costs are for we are getting a weird explanation... Something with coupons not being used. Super weird and it's a lot of money, feels really shabby.
We did keep some dresses, are actually happy with those, but the customer service sucks and they aren't transparant about delivery, returns and the costs at all. We are not planning on paying for the 'additional costs' without them explaining what those are. I'm not gonna get robbed by a company like this, they are trying to get us to pay 220 euro's on mysterious additional costs. Wouldn't recommend due to all the hassle and shabby additional costs.
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~