I recently returned a chiffon bolero jacket weighing 2-3 ounces. Not wishing to spend $30-40% of the items value to get a tracking number I returned it to the company via priority mail with their form inside the package as directed. My return address was clearly written. Well, a month has passed and sure enough they are saying it was not received. I consider this highly unlikely! Back & forth with their customer service and bottom line is they refuse to refund my $28. Perhaps now they can sell it to collect an additional $28 but, they have lost me (and maybe others here who value customer service and a reasonable return policy) as a customer. I have two more family weddings upcoming and will NOT be looking for my dresses at JJ's House!

Product arrived on time and the sizing advice for my hat was spot on. Very pleased with my purchase. Thank you for excellent service.

Customer service was excellent and the communication was timely. Very helpful in understanding the process and working with us.

I love JJ's House website. It is so easy to shop for exactly the style and color of dress you need for any occasion. The option to try on at home before you buy is genius concept. I ordered three different styles of dresses to make sure which one fit and gave me the look I wanted for my son's wedding. It took out all the a hassle of finding that perfect dress. I recommend this website for all your shopping.

Excellent to deal with. I had issue with the delivery service and they helped me resolve it. Open and fair pricing.

I loved the selections, colors and fit of the try on dresses which helped me decide on my perfect MOB dress! So convenient- I will be a life long customer

This company is great they respond quickly and I've received a few of my refunds with no hassle. Love love love these dresses but sadly they didn't fit. I will refer this company to others. Thank you JJ's house for being Amazing.

I order a dress a week ago. I was told yes to all the customization. I was told since I needed it sooner. It will get here the 28th. Six days later receive email telling me they can not do it. Customization seems to have limitations. You pay 20 dollars for customization for nothing. I feel like they just pick a dress that is already made and make minir changes. Then I was told that if I agreed to how they would do the dress I will receive two or 4 days after the wedding. It was not even my fault. I requested a change of dress and they were nice enough to do it, but they tell me I will receive the dress the 24 or 26 after the wedding. Communication is horrible since I'm in the east coast and the are in China. All communication is text and email. No calls unless you want to pay international call. Do yourself a favor and do not use this website. I wish the bride would have used a local site in the USA.

I ordered a dress and matching skirt on this site to wear to a wedding. The dress had a few custom measurements about the waist but somehow they sent it cut at the wrong length? The skirt was reportedly delivered but I never received it. When I contacted them (multiple times) they refused to take responsibility and made me inquire with THEIR carriers. They offered a 40% discount - making me bear the brunt of a loss that was their duty to prevent. Now I'm out $330 with no outfit for my event. I will never give them business again!

Update:
Ok, this is rich. I called my credit card company to dispute the charge and when I explained the situation with the rep - without even hearing the name of the company - she goes, 'Is that JJ's House? My wedding was last year and they lost my dress twice and finally delivered the third time. Then they fought me on the refunds for the first two missing orders!' Apparently, this is a pattern with them.

So I had ordered a 6.5 shoe and the shoes that they sent me were definitely a 7. No big deal, I figured I would just contact them for an exchange, well they don't except exchanges only returns, and when they send you the new pair you still have to pay for the shipping Again. OK fine no big deal, I contacted the site twice and they kept telling me that they would send me a return slip within 24 hours and never sent it to me. And they just kept telling me contact us back in 24 hours. It really seems like the site is designed to make returns impossible so that you have to purchase another item. I won't be purchasing from them again

A dress I ordered on line arrived the day before I came away on holiday. I tried it on and very sadly doesn't fit.
To get in touch you have to input a code. Every time the code is invalid and just deletes my whole message.
Just read reviews and now think I won't be able to obtain a refund.
Anyone have any advice please.

Purchased a Mother of the Bride dress and it didn't fit. There is no one to call and the emails I've sent(and there have been many) have gone unanswered. I just want to return the dress and get my money back. Don't risk it!

I have to admit I was a bit skeptical about buying a dress online. It was so beautiful and I took the dive. Then when I realized the company was in China after I purchased, I got nervous that I would not get the dress on time and would it fit. Well the shipping wasn't as long as I thought. The dress arrived and it is beautiful. I ordered my regular size 10 and it is a bit snug in the bodice but loosing a couple of lbs won't hurt.