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Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
Business Highlights
General
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Returns
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Customer Service
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JJ's House Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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This has been for me the worse experience ever
We can start by it took 5 weeks to receive my order, then supposedly the package got lost
There was no help at all no supervisor was ever available, they are in Hong Kong, they wont even try to help with the charge of over $200, thank god the package appeared
No customer service
No number to call, the emails u sent the response is automated.
The quality of dresss is so cheap for the amount they charge then the sizes are ridiculous i order an XL and its a extra extra small for us
Please be aware of this company
Its a scam
The dress i got is not worth even $10
Don't be afraid of ordering the No Return sample gowns. I ordered one and it was every bit as beautiful for $50 as the other more expensive ones. Be sure about your size (I found the gowns run small.) Since you can't get a refund. On another order - it arrived too late - and the refund was slow. Lost $40 with the re-stocking fee even though the gown was never taken out of the box. So be sure when you are ordering.
Hello Deborah,
Thank you for taking the time to share your experience. We are happy you loved the dress. We also appreciate you being detailed as it helps others make the decision.
For another order you mentioned, please understand that most JJ's House products are made-to-order to help reduce environmental waste and (to keep prices low for our customers) we charge these fees. But your shopping experience is very important to us. We have sent the solution to you. Please check your mailbox at your convenience.
In addition, we suggest you contact our customer service to get help if you need.
Thank you for your time. Have a nice day~
Dress fits perfectly and color and fabric are gorgeous it fits like a glove and embroidery is beautiful Looks elegant and very expensive Thanks JJ'S
Hello Karen,
Thank you for taking the time to share your experience.We are honored to hear your compliment on our dress. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Received, my wrap today, it is so beautiful the photo doesn't do it justice, it arrived ten days earlier then I was informed it would, which is perfect so looking forward to my niece's wedding. Thank you JJ's House
Hello Diane, thank you for taking the time to write your review. We appreciate your honest feedback about the wrap and so happy you loved the experience. Have a wonderful day.
Don't buy anything from here unless can wait months to receive order. They give u date and nothing. U contact them and just keep getting messages saying ready to ship but never ships.
Update:
Dear Jeff,
We have been following up your case as soon as you contacted us. It shows that you accepted our updated solutions as agreed and the refund has been issued to you. If you have further problems, please feel free to let us know. We are always at your service ❤️
Have a nice day.
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Replied on Nov 29th:
Dear Jeff,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
We are sorry that the order was delayed and we are not able to make sure the order will be delivered by Dec 2nd 4pm now. We have cancelled the order and will issue you the full refund within 24 hours.
If you have any further question, please feel free to contact us again. Thank you for your time.
The site has beautiful gowns, and styles. The lace dresses I have purchased on here are of very good quality. The site can sometimes be difficult to view items as there are drop boxes of other products they sell that sometimes obstruct what you are trying to view. I would like to see many other fabrics used besides chiffon and satin as chiffon has a tendency to stay rumpled. I love the lace dresses and also the sales. Would be nice to see more color selections for larger sizes like 16w and plus that are on sale.
Hello Yondi,
Thank you for taking the time to write your review. We will give your feedback about ‘drop boxes' to our relevant department. We are so happy you loved the dress. You can see more fabrics and colors at the left side of the website page.
Have a wonderful day.
Hello Aurora,
Thank you for taking the time to write your review. We appreciate you taking the time to do so and so happy you are satisfied with the experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Please do not waste your money! I did a custom dress, and the hem was 2 inches shorter on one side than the other. I seriously cannot believe they would send it out that way. At first they tried to tell me I could not return it because it was a custom dress. I would have understood that if it had been my mistake. Then they tried to tell me I measured wrong. It was perfect everywhere else. When they ruched the dress, the seamstress jacked up too much material. Finally, I got a partial refund. A partial refund for defective merchandise! A terrible company with sub par merchandise!
Update:
Dear Leigh,
We have been following up your case as soon as you contacted us. It shows that you accepted our updated solutions as agreed. If you have further problems, please feel free to let us know. We are always at your service ❤️
Have a nice day.
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Replied on November 20th:
Dear Leigh,
Hope you have a nice day. We received your complaint and we are sorry that the dress did not meet your expectation. We noticed that the dress has been returned and we have issued the refund to you. The shipping fee and shipping insurance in your order should not be refunded as the return policy states. However, we care your feeling and we have sent the solution to you. Please check your mailbox at your convenience.
Thank you for your time.
First time using this website to buy for flower girl dresses. I bought three items. A lingerie, a size 8 flower girl dress and a size 4 flower girl dresses. They shipped these items in two separate packages. The first packaged that I received was a lingerie and a size 8 dress however they're website said that the first package should have the lingerie and the size 4 flower girl dresses. The next packaged that I received was I am pretty sure a samsung screen glass protector because my husband and I were wondering on who ordered it because no one of us has samsung galaxy. So I threw all the shipping boxes and I threw the samsung glass protector coz I thought we didn't buy it so why do we have to keep it? Then when I checked online later on that day, the website said the second package which was the size 4 flower girl dress was delivered... but I didn't receive any of the item? So I contacted the costumer service and they were asking me a bunch of what's the weigth of the shipping box? What's the barcode of the item? Maybe it's in your neighborhood bunch of crap. Those things that they are asking me which I dont have because who in the right mind weigth a package and keep a box? I didn't receive any barcode of the dress. They sent wrong items and won't refund me for that one dress that they know for sure didn't ship. I fall for this scam so please people stay away from This website. I dont recommend this website at all. Please dont fall for this scam. Thank you. This website has scammed hundreds and thousands of people worldwide. I'm not the only one who has a worse experience from this website. Hopefully my reviews will stop some of you to be a victim because I was one of them. Pictures were the items I received and the size 4 flower girl is missing.
Update:
Dear Ella,
We have sent email to your mailbox but got no response. Could you please reply to us so we can solve the problem for you as soon as possible?
Thank you for your understand and looking forward to your reply.
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Replied on Nov 16th,
Dear Ella,
We have received your feedback and we are sorry for the inconvenience caused.
This is a pretty special case for us. Your order has split to two packages: One includes a bra and a flower girl dress in size 4; The other one includes a flower girl dress in size 8. These two dresses were sent from two different warehouses. It is impossible for us to mix these two dresses up. But you mentioned that you had received only one package within a bra and a flower girl dress in size 8. As we mentioned in the mail, we need some necessary pictures to investiigate further. It is particularly helpful for us to check the tag of the flower girl dress you received. It's a small sticker on the inner bag, on which you could find item ID, color, size, etc.
As to the samsung glass screen protector, we have contacted the delivery company and the logistic department to make a serious investigation. We will definitely give our customers a settlement as soon as the survey results come out. It will be appreciated if you could send us the pictures of the samsung glass screen protector you received.
Looking forward to your pictures.
I like their dresses. Because they're so beautiful and classical.
Thank you for your kind review.
We are honored to hear your compliment on our dresses. Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I'm very happy with the quality. My dress is beautiful.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
In the event of a cancellation, even prior to ship date, they somehow justify keeping 20% of your money. The communication with the company is complex and slow justifying pushing my cancellation past the 72-hour time frame. I will not be doing any additional business with this company as it seems cancellations are a profit center.
Dear sharon,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
Please understand that nearly all our items are made from scratch, including the standard ones and if the customer cancels order, we have to bear the loss of the material and labor. So we will do partial refund according to different cancellation time. And we clearly stated these in our Order Cancellation Policy.
But for your shopping experience, we have sent the solutions to your email.
If you have any further question, please feel free to contact us again.
Ordered my gown, fit was as described in the website and additionally the fall of the gown was perfect. It arrived in a timely manner I received many compliments on it at the event.
Thank you for your kind review.
We are honored to hear your compliment on our gowns. Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I have had a few hiccups with picking the right sizes for my brides maid dress, however whenever I had a problem the customer service representatives have absolutely amazing! They are extremely helpful, efficient, and well versed in solutions to whatever problem of questions I have. The prices are also very good especially for the quality of dress you get.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Very satisfied with my purchase my dress fits perfect and it's exactly how it looks on the picture. It's a A+ for me I would recommend to all of my friends and family. Love love JJHOUSE
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
My name is Luz Casiano, on 11-20-21 I made a shop online for dress for a wedding, the dress doesn', t fit me and I returned it with a steaker that Jj's sent to me. USPS First class Pack return Serv #RMA #*******492, adrs USLogisticServcorp 112Melrich RD Cramburry NJ, US track # 9202-0902-5456-7432-5678 64, was ship to Zebra-US warehouse Middle ******* W82ndSt Suit ALenexa, KS*******. I have made a lot of efforts and my refund never ever was make. Some body please pay attention to this. Order # *******807.
Update:
Dear Luz,
We have sent email to your mailbox but got no response. Could you please reply to us so we can solve the problem for you as soon as possible?
Thank you for your understand and looking forward to your reply.
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Replied on October 30:
Dear Luz,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. According to the tracking number you provided, we found that your return package is still in transit. We suggest you check with the courier company. But for your shopping experience, we have sent the solutions to your email. Please check your email later.
If you have any further question, please feel free to contact us again.
I ordered the dress first in a "try on". I am so glad that they have this option. I love the dress! Great quality and beautiful! Then I ordered my actual dress with my measurements and it is perfect!
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
This website is by far the best company to get attire from. I purchased a dress from them and it fit perfectly! Its so beautiful and has amazing quality stitching and fabric. And if that wasnt the seller then heres the best part, i reached out to customer service in fear that i would not receive my dress by the date of my event. They immediately responded, opened a ticket and let me know/reassured me that it would come in before my event. 10/10 for customer service, speediness and quality! Definitely will be referring friends and family to this website!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Need to exchange for a different size but can't contact company without order number which I deleted. They retrieved my data and are working with me. Dress quality is great and I'm excited about it. Next time I'd use the try on at home option since there is no paperwork included in a standard order.
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. If you are not able to provide the order number, could you please provide the email adress you used when you placed order? If you are not willing to provide your email address, here are 3 ways to contact us.
1. Contact our customer service on LiveChat, they are more than willing to help you
2. Directly send email to [email protected]
3. Create a ticket under your account
We will try our best to help you within 24 hours.
Thank you for your time.
Easy to order - reasonable delivery time - excellent products! What more could you ask for? Thank You! Recommend it!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
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Update:
Dear Marianella,
We have been following up your case as soon as you contacted us. It shows that you accepted our updated solutions as agreed. If you have further problems, please feel free to let us know. We are always at your service ❤️
Have a nice day.
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Replied on Dec 10th:
Dear Marianella,
We do understand you want to get the package as soon as possible for your sister's wedding. Since the dress in your order needs 12-15 days for tailoring, the whole package reached you within 3 weeks as promised.
Due to time difference, currently emails are preferred. We replied all your messages in one email, and others were closed with the same automated reminder emails for a smooth communication. We are so sorry that the duplicate reminder made you feel annoyed.
Besides the size problem, it is a pity to learn that the quality does not meet your expectations either. We notice your return request has been responsed in the same day：
For the shapewear which requires a high standard of hygiene, we are sorry but as agreed the return is not approved.
For the dress and clutch, a priority refund has already been approved and will be back to you soon. Please be assured that we have recorded all the problems for a better improvement.
If you have any further question, feel free to contact us again.