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Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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JJ's House Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The jumpsuit I ordered was beautiful and fit very well, sadly the colors for GMother of the bride changed and I could not wear navy. JJ'S was great about the return.
I will order from them again for the next granddaughters wedding.
Garbage quality, junk…first and last time ever shopping here….
Shipping rates are crazy and you cannot shop with confidence as you will be charged for refund shipping as well. I made that mistake and asked them for assistance as the dress did not fit my daughter and the return shipping was more then half the cost of the CHEAP QUALITY dress, they said to return the item and send them prove of shipping and they will refund it, ok np I thought that's great….I send them the proof, they respond with denying ever saying that. What?! It's in our email!
Dear customer,
Sorry to hear the shopping experience you mentioned. After checking your conversation with our customer service, they offered coupon to cover shipping fee on 2023-04-20 and 2023-05-12 as soon as they get the receipt.
Keeping promises is the basic principle of our customer service. Could you provide us the screenshot of the promised refund of the return shipping fee? We will take it seriously and offer you a satisfactory result.
Thanks for your feedback. Please contact us via email if you need further assistance.
Do not buy from this company. Bought a dress for my mother-in-law. Need to return. Customer service is terrible. Website is bogus for returns. It won't allow you to proceed with the specific return. They answer my emails, but with no help whatsoever. Definitely designed to frustrate the buyer to simply quit the return and eat the money.63
Dear customer,
Sorry to hear that you had a disapointed shopping experience. We accept the return and have sent the return label to you via email, please check it.
We replied every emails from our customers, but failed to send caused by our system error. Thanks for your feedback and we have fixed it.
Thank you for your time. Looking forward to your reply.
We never received the dresses ordered or a refund. We've been emailing them over a month and they keep stalling and saying they need to 'speak to another department' before they can ship the dresses. We are now just asking for a refund because I do not want to deal with this company any more. We are reporting them to UK Trading Standards as this is fraud.
Dear customer,
I have carefully reviewed your comment and all the communications we have been exchanging with you.
First of all, please accept our regret for the unfortunate happened to you recently. We find that there are 5 items in your order, which is a indeed big order. When you required to cancel the order, your whole order is almost done. It is really hard for our customer service team to break our policy and issue you a full refund.
Feel free to contact us via email for anything else we can help. Have a nice day. :)
The quality of the item and the service is so awesome and fast. Every dresses that I've been ordered, all turned out to be perfect and and beautiful.Outstanding overall for me.
Dear customer,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
I ordered 3 try at home dresses and chose one of them, the fit is true to size, material is great and it was such an easy process!
Dear customer,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
I bought flower girl dresses & shoes, hair accessories, gloves, flower girl basket and formal dress. Everything has been excellent quality & when I ordered wrong sizes I was able to do easy returns. Super happy with products and service.
Dear customer,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Ordered Mother of the Bride gown…it arrived in a timely manner. It fit well and only had to have it shortened a bit.
Dress bags arrived in a timely manner. They are very long and will hold the gown very well without scrunching or wrinkling it…great price.
Decorative silver purse…arrived on time. Very satisfied with all above purchases.
Also ordered some jewelry, earrings and bracelets….these have not yet arrived even though they were ordered the same time as the purse and dress bags. Online survey said to wait a few more days…I've done that!
Where is the jewelry?
Dear customer,
Thank you for your approval of our dress and purse, but so sad to hear that you have not received part of items. After checking the shipping video, all the goods were shipped in good packaging. We will start the investigation with delivery company, will inform you once have update.
Your satisfaction is important for us.We have sent you the email with details, please check your email at your convenience.
Please contact us via email if you need further assistance. Have a nice day!
Everything I have purchased- shoes, dresses, wedding veils are all well made, true to size, very well made and beautiful. I will refer friends and continue to order through JJ'sHouse
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Costumer service help me through the process. I brought two dresses for my son's wedding. The dresses are made great quality. I'm very pleased.
Dear customer,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
I'm so glad I found JJ's house! They have a large selection of beautiful dresses.& their "try before you buy" is foolproof! I selected 2 dresses, fell in love with one of them & sent the other back…how easy was that! Reasonably priced as well; my dress will be worn at my daughter's wedding & I saved hundreds of $$—more left to put towards the endless costs of a big wedding so I am thrilled. JJ's House, you rock!
Dear Kathleen A.,
Thank you for your comment. Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!
Lovely but was hoping it would fit better. I kept it to see if my daughter would love it.
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. However, we did not find the order 401668796. Did you give us the correct order number? Please check the information and confirm with us.
You can reply here directly.
Thank you for your time. Hope to hear from you soon.
I ordered a dress and it was beautiful, so I decided to order two more and choose the one I liked the best. When I inquired about their return policy to return the two dresses I wouldn't be choosing, I GOT NO WHERE! Other than "must be returned within 14 days. The email they told me to contact was no good and they refused to help me. They continually said to contact them at that email THAT WAS UNREACHABLE! So I decided to just return the two dresses that I ordered after I received the first one. I sent them back REFUSED/UNOPENED so there would be no discrepancy what their return policy is and get a full refund. I went back-and-forth for days and never did get an answer or any resolution. If you don't want any headaches before the big day, SHOP ELSEWHERE. Oh… they DON'T HAVE A PHONE! THIS IS ALL DONE THROUGH "CHAT" on messenger! They refused to help me get through to they're return department. If you have to get a different size or color GOOD LUCK! YOU'LL GET NO HELP! I'm getting a headache just "reliving" my experience writing this.
Dear customer,
Thank you for your approval of our dress. If you are satisfied with the received one, we suggest you keep it, since it has delivered over 14 days.
Sorry for the inconvenience caused. This is the first time our customer service has received a return request for unshipped items. And it is unable to create a return request for two unshipped orders.
Besides, what you bought is made form scratch, so we cannot afford "buy-many-keep-one" purchase. Our website provide some dresses to try on which are in stock and the shipping is fast, here is the link: https://www.jjshouse.com/info/TryOnHowItWorks.
We have to intercept two unshipped orders, and have sent the email with details, please check it.
Thank you for your time and effort. Looking forward to your reply.
Placed an order 2 months ago. Contacted them several times because it still has not shipped. I get no response. I paid almost $300 for what? Do not order from JJ's House! It's not legitimate!
Dear customer,
I have carefully reviewed your comment and all the communications we have been exchanging with you. Sorry for any inconvenience caused. Your order has been suspended because we noticed the size of your wrap seems incorrect and sent you 9 emails without reply. You may search the title "Your order has been suspended" for the emails from customer service. Your understanding is highly appreciated.
We can understand that you want to receive your order as soon as possible. Please confirm the size and reply to us so that we can start to make the right dress for you.
Please contact us via email if you need further assistance.
The color samples came so quickly and both were beautiful. I made my choice and now I just have to wait until the dress arrives.
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
My daughter loves her dress. She is wearing it to her first prom tonight! It's perfect for her. We loved how fast it shipped to us. Thank you for a beautiful dress, the quality is excellent.
Dear buyer,
Thank you for your comment. Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!
If you plan to order a dress, do not plan to need a different size or exchange or purchase of a new dress. You will be paying for all shippings, restocking, the dress and the new dress even if it is in their 15 day period. They do not work well with you, and have poor customer service. Their policy is not clear up front and I do NOT recommend buying a dress from here unless you know 100% you will fit into the dress or you will be out a lot of money. Take your business elsewhere.
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. However, we did not find the order 12378R10354997787. Did you give us the correct order number? Please check the information and confirm with us.
Thank you for your time. Hope to hear from you soon.
I purchased a dress for my sons wedding and a dress for my granddaughter. Both were very nice quality. I will most likely buy my next formal dress from this company. Great communication too.
Dear customer,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
They denied my payment then took two weeks to approve it
and they shipped it pretty quick after but it is too tight and I went up 4 sizes then my usual size I even wore a body suit it's super tight on my upper back and by my arm pits it fits great everywhere else I want to go up a size but don't want to be with out a dress in case it doesn't come in time.
Update:
Dear Danielle J,
We have sent email to your mailbox but got no response. Could you please reply to us so we can solve the problem for you as soon as possible?
Thank you for your understand and looking forward to your reply.
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Replied:
Dear Danielle J,
Sorry to hear that the dress is tight for you. If there are size problems about our dresses, could you send us detailed pictures?
We have our own Size chart on the webiste, and the specific size of our clothes is displayed and you can choose according to the size. After checking, our customer service has offered help after get your email, but get no reply. We do care your shopping feeling, we have sent the details to your mailbox. Please check at your convenience.
Thank you for your time. Looking forward to your reply.
Hi I always do excellent five star reviews! However today it is going to be a one star if that! I purchased a dress online from JJs House and tried to cancel it. There is NO phone only an email option...which they do not respond to! The live chat is useless, they can't confirm the cancellation of my order that I placed the day before. Then they left my order in processing charged my credit card and still haven't refunded and my order isn even cancelled. Just an FYI i cancelled my order within 24 hours of placing it. So I had to do a credit card dispute due to the lack of customer service.
Update:
Dear Nicole C,
We have sent email to your mailbox but got no response. Could you please reply to us so we can solve the problem for you as soon as possible?
Thank you for your understand and looking forward to your reply.
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Replied:
Dear Nicole C,
I hope you have a nice day. I have carefully reviewed your comment and all communications we have exchanged with you. Sorry for the inconvenience.
Your order was placed on 2023-03-27. The customer service received your cancellation request and the customer service cancelled your order on 31st March, within 72-120 hours of order confirmation. After the order was cancelled, the customer service replied to your request within 24 hours. You may search the title "Cancel Order: I am not willing to pay the shipping fee" or "Your order has been suspended" for the emails from customer service.
The customer service in Livechat has created a new message for you and the customer service for offline messages has received it. They will give your a reply within 24 hours.
Thanks for your time and understanding.
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Dear Alice C,
Thank you for your comment. Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!