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Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
Business Highlights
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JJ's House Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I track the shipment, but the cusotmer service center said I have to wait for one month. However, I saw the track record that the cargo already landed in my country and no one deliver it to me. No trace no of DHL. It is very poor customer service and delivery efficiency.
JJs House is the best place to get an dress for any occasion my mother of the groom dress is beautiful, great price, im definately recommending JJs House, thank you, im going to look smashing.
Dear customer,
Thanks for so much your review here. Wow, you look so elegant in this dress. We are so honoured that this dress will be part of your lovely memories on this unique occasion. Hope you will have a wonderful time at the wedding.
We also appreciate your honest feedback about your experience. Looking forward to more future orders.
It has been so nice being able to try on dresses at home to find the perfect fit. I am trying to find a mother of the bride dress for my youngest daughter's wedding.
Thank you for your kind review.
We are glad to hear your recogition of our "Try On" service which offers multiple options. Your affirmation is our greatest encouragement, and we will continue to optimize our service and quality.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
The shipping is fast/merch is quality and communication is tops!
Thank you for your kind review.
We are glad to hear your recognition of the quality and shipment of our goods. Your affirmation is our greatest encouragement, and we will continue to optimize our service and quality.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
I absolutely love JJ's House! They have so many beautiful choices of dresses and accessories and much more. I have ordered 6 bridesmaids dresses, 2 try on a home dresses, a wedding veil, and color swatches. They all come at the promised times. I also their points system that encourage me to buy more! Will definitely shop here as long as I can!
Dear customer, We cannot be more grateful for you taking the time to write this review here. As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your orders and recommendation. Please rest assured that we will serve you with the same or better standard in the future. Never hesitate to contact our team if you need any help regarding your orders.
Trying on Mother of the Groom dresses was made easy at home. Since there are not a lot of stores in our area- this option was a treat! Quick turn-around when ordering. All the dresses I tried on where true to size and well made! I bought the dress and can't wait for my son's big day!
Dear customer,
We are so honoured that our dress will be a part of your happy memories. Thanks so much for your order and please rest assured that we will continue to serve our customers at our best. Wish you all happy at the event.
The dress for the try at home came in fast and was nice material was nice.
Dear customer, we would like to thank you a lot for your order. We are glad to hear your recogition of our "Try On" service which offers multiple options. Your affirmation is our greatest encouragement.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
No issues. I even had to return & re-order a different size. Just remember it isn't fast shipping give yourself time. 7-10 days for delivery.
Dear customer, Thanks for your review here.
We appreciate your understanding that the shipping time varies between countries. Customers can choose standard or expedited shipping at their ease. Thanks for bringing this issue to our attention. We are considering how to upgrade it better. Thanks again for your order.
Do NOT order a dress form this company, I did and never received the dress. They claim it was delivered, it certainly was not. Can not even rate this company...Now have to go to local store to find a dress for event... not happy!
They claim it was delivered, it was not, I went to post office, they have no record of it. I checked with my neighbors, still no and I do live in a very nice gated community.
Update:
Dear customer,
We have contacted you immediately when we saw this review here. Unfortunately, we failed to receive any message from you.
Usually, for the goods delivered, we suggest you check the front door, and the garden and also chat with your neighbours who might have helped you do that. Also, our customers can pick up the parcel by directly contacting your local shipping company. If not, customers would probably get the proof of not delivering successfully. If you provide such proof like that, we would like to issue a full refund.
We are more than willing to help you deal with the issue. So we are desperately looking forward to your earliest reply.
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Thanks for your review here.
We would like to apologize for the inconvenience caused and will undoubtedly help you address the issues promptly.
It seems there's no record of exchanging emails between us. Contacting our customer service team is always highly appreciated if our customers have any problems regarding their orders or products. We highly suggest you contact our customer service ASAP when you encounter something wrong and they have sent an email now.
The track record says "Delivered, In/At Mailbox PORT SAINT LUCIE" on July 31st. Could you please check it with your local post office? Hopefully, the problem will be resolved very soon. Thanks for your cooperation in advance.
Was delivered on time. Was the right size for the event matched up to exactly what we ordered.
Thanks so much for ordering from us.
Support from customers like you helps our business grow and evolve. We couldn't be prouder to find a dress that fits you well.
We are grateful for your honest feedback here. Thanks again. Hope to serve you very soon.
My mom fell in love with her dress so I surprised her with it a littel early. The shipping was very quick and she recieved it 2 weeks. I just saw it in person yesterday and it is so beautiful.
Thanks so much for ordering from us.
Support from customers like you helps our business grow and evolve. We couldn't be prouder that you are satisfied with our dress.
We are grateful for your honest feedback here. Thanks again. Hope to serve you very soon.
My experience was 5, the price, the quality of my dress had a lot of ruching accents sewn beautifully, the color shown and described online was spot on too! Arrived on time, easy to order and follow the progress until it arrived! Simply elegant, love this company!
Thanks so much for ordering from us.
Support from customers like you helps our business grow and evolve. We couldn't be prouder to help you find an ideal dress that fits you well.
We are grateful for your honest feedback here. Thanks again. Hope to serve you very soon.
Ordered a big hat for an upcoming wedding. It finally arrived and was complete garbage. Shipped in too small a box which was very flimsy and had no padding. Box looked like it had been stomped on several times. Hat inside had brim folded over itself in three or four places and had been smashed so much that brim now had sharp creases which will not come out. Crown also smashed in. Not going to the trouble to try and return it to this Chinese firm. Hat is unusable and unsavable. Will go in the garbage which is all it is good for at this point. Shame on this firm for such shoddy shipping. Would never order anything from them again!
Dear valued customer,
Thanks for your review here. I would like to sincerely apologize for the negative experience that you had with us. Contacting our customer service team within 14 days of receiving the goods is always highly appreciated if our customers have any problems regarding their orders or products.
When you posted the product review, our customer service team contacted you and responded promptly. Please kindly reply to us with pictures of the product you received. We are committed to rendering a satisfactory solution to our valuable customers.
I was very happy with the try before you buy. I was able to decide if the dress was for me and they provided a prepaid return label which was nice.
Thank you for your kind review.
We are glad to hear your recogition of our "Try On" service which offers multiple options. Your affirmation is our greatest encouragement, and we will continue to optimize our service and quality.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
I have tried some dresses, to get an idea of what styles look great on me. I am ALMOST there. The 'try-on' at-home process is a most wonderful benefit shopping experience going through JJ"s House.
Thank you for your kind review.
We are glad to hear your recogition of our "Try On" service which offers multiple options. Your affirmation is our greatest encouragement, and we will continue to optimize our service and quality.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
I ordered dress in plenty of time. Several conversations regarding not receiving it when promised, on the first date(s), took place (see picture from 7/22. Dates on bottom right). Another promised date came and went as did the event. If you return your item(s) plan on getting back significantly less than you paid. They have various fees that are subtracted from your purchase price. Their response: "We understand your feelings and frustrations" and then they continued listing the five fees that would be included: "5% restocking fee..., shipping fee, label fee, part of the VAT, and shipping insurance."
Thanks for your review here.
We are sorry for any inconvenience caused. But please understand that adding items to your previous order does increase the processing time. Nearly all of our products are made from scratch, so the extra tailoring time might be needed since you added two items. The new estimated delivery time was notified as well. In your case, our team tried hard to speed up processing your orders as requested and we appreciate your understanding here.Please feel free to contact us if you need further help.
Promptly response to my request, and I like the try on and final sale, I ordered a dress for my daughter it is a good quality, made well.
Thank you for your kind review.
We are glad to hear your recognition of our store. Your affirmation is our greatest encouragement.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
The ease of looking for a mother of bride dress is so simple and efficient with JJ's House. You have the option to try on so many options and sizes to find the perfect dress.
Thank you for your kind review.
We are glad to hear your recogition of our "Try On" service which offers multiple options. Your affirmation is our greatest encouragement, and we will continue to optimize our service and quality.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
I ordered two sample size dresses to check them out and I was so impressed. The quality, the construction, the details, the style, all above and beyond. I also love that customers share photos of themselves in the dresses so I did that too. I love the variety of colors and versatility of the styles plus they can be custom-made AND they are affordable. What else is there to say? Good work.
Thanks so much for ordering from us.
Support from customers like you helps our business grow and evolve. We couldn't be prouder to help you find the ideal dresses that fit you well.
We are grateful for your honest feedback here. Thanks again. Hope to serve you very soon.
They wanted the tracking code for my return of the dress I ordered. I never thought to get it because I had my husband drop it off at the post office I never thought it'd be an issue. I know they received my dress! They are just an unethical and scam business. First, before i retuned my dress they saii couldnt then they changed their mind ((weird)))! :D But that's ok greed won't buy you everything. Karma always wins and your business is trash. My dress was about 150 dollars, I know I returned it. Keep my money but are trash people! Junkkkkk. Probably a bunch of Asians working for pennies. Get a real job
Thank you for your email. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly.
We reviewed your order. You applied to use our label for return, but we are unable to track the relevant logistics track after inquiry.
If you have relevant receipts, you can provide them to us. We just need a way to be able to track the package. Once we checked that it is delivered, we will proceed your refund as a priority.
Looking forward to your reply.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Update:
Dear customer,
I see your parcel has been successfully delivered. May I know if you have received the parcel yet?
Please feel free to contact us if you have other concerns.
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Thanks for taking the time to write this review.
We apologize for the inconvenience caused. In terms of your order, we did ship them on August 8th. However, it would take 15 - 30 days to your destination, which is also clearly shown on the website when you placed the order. We appreciate your understanding that they are still in transit.
As we stated earlier if they lost your parcel, we would issue a full refund for the order.
Thanks for your patience waiting. Please do not hesitate to contact us if you have any further questions.