On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
BCBG
Dana Foley NYC
Laws of Motion
Oseree
Samantha Pleet
Rat & Boa
Bec and Bridge
Selkie
Robert Graham
Batsheva
Ted Baker
Linennaive
JJ's House Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Gorgeous Gorgeous Gorgeous I cant believe how fab this dress is. This is my 1st order to JJ's House, I was a bit sceptical. However I am amazed at the quality the service and the speed it was delivered. I cant recommend this company highly enough. If you are thinking of ordering go for it you wont be disappointed.
I ordered this dress and got it custom made, It took about 13 days for it to arrive and i am absolutely amazed. It is perfect. Look forward to doing business with you again:)
Regards
Michelle
A very happy customer
Wow, the dress is so beautiful! I fell in love with it at the first sight. The color of it is exactly the same as the picture shows. I will definitely order from you next time. Thank you so much!
I was extremely happy with this dress! The quality is impeccable! It is a heavy dress, but that means high quality to me. I'm ecstatic with my selection and so glad I went with JJHouse for my wedding dress! Thank You!
The dress sewes wonderful! The processing is VERY HIGH QUALITY. The material is very flowing and falls great. They send the dress inside out to protect the outside
As much as possible. Thanks for your attention to detail. WORTH THE BUY! I'm very happy :)
The most beautiful dress ever. Such lovely quality and and attention to detail. Compliments to your company. The dress arrived after 1 week of ordering it.
I will definately buy from you again and recomend you to my friends. Keep up the good work!
Amazing dress: perfect quality, great materials, super cut! The only bad thing is that I only got to wear the dress for few hours. But I felt like a princess and got tons of
Compliments for my dress of choice.
Such an exquisite and beautiful dress! I opted for custom-size and it fits like a glove!
I am incredibly impressed with the product! The CSO's too are efficient and provided world-class service. Overall, it has been a wonderful experience purchasing items from JJSHOUSE. Excellent job guys!
Wow! Just wow.
A beautiful wedding dress, made to order! It fits like a glove! I can't wait to wear it!
The little morror is very nice. I decided to give this ersonalized mirror to female guests at my wedding. I'm sure they will love them.
Love the dresses, I have never expected of such high quality at such price.
I have already placed another order from you. I can not wait to receive my another dress!
I opted for custom size and ordered the dress in white. It's such a simple and elegant dress! I can't wait to wear this for my solemnization ceremony. Excellent customer
Service too! Thumbs up!
Платье прекрасное! Волновалось заказывать чер ез интернет, но платье уж очень понравилось и я р ешила рискнуть и не зря! Очень радует! Все в точн ости как на картинке! Особенно порадовала быстр ая доставка в Россию за 10 дней! Супер! Спасибо ог ромное! Буду рекомендовать своим подругам!
The dress looks amazing! Just like in the picture. The shoes fit amazing! I usually tend to get wide fit but these do not need to be in the wide size since the front is very spacious! Very comfortable and not too tall. By the way it was a very fast shipping. So happy with this! Thanks JJ House!
This is by far my favorite dress I have now. I was maid of honor at my best friends
Wedding. This means lots of running around all day and making sure everything is
Perfect. I felt so comfortable all night with this dress. Including dancing all out on
The dance floor. I did order 3 sizes (4, 6, 8) larger to make sure it fit the curves well. It was perfect and then taken in around the waist. Plus the order arrived less then a week of purchasing. So very impressed and so was my now married best friend. I could move any way I wanted too that whole day. Very light and breezy to wear. BEAUTIFUL!
Wunderschönes Kleid, passt wie angegossen. Schneller Versand. Vielen Dank!
JJ's House hat alle meine Erwartungen übertroffen. Nachdem ich die Bestellung aufgegeben habe, wurde ich direkt nochmals kontaktiert um noch genauere Massangaben zu machen, da ich ein massgeschneidertes Model angefordert habe. Die Kontaktaufnahme sehr professionell und zuvorkommend. Das Kleid wurde innert 9 Tagen (!) geliefert. Es passt wie angegossen, der Stoff ist wunderbar, wie auch die Verarbeitung des Kleides. Ich bin restlos begeistert und es ist sicher nicht das letzte Mal, dass ich eines der wundervollen Kleider bestellen werde. Ich kann nur die besten Noten erteilen! Herzlichen Dank für das tolle Kleid!
Sehr schön Kleid und gut verarbeitet.
Meine Tochter war überglücklich mit dem Kleid!
Habe sehr viele Komplimente erhalten! Sehr bequemes Kleid!
Je souhaite vous remerciez, je viens juste de recevoir ma robe dans les délais, elle
Est parfaitement a ma taille, est magnifique! Grace a vous je serez la plus belle
Pour le jour J.
I had a mostly pleasant experience. The only downside to my order was that the pleats on my dress did not match the pleats in their photos. I kinda wish I could give them 4.5 instead of 4, because everything else was wonderful. I absolutely LOVE my shoes. I bought three pairs to accompany my dress and they all came back perfect. Additionally, since they line the soles with a cushion, even the platform heels were super comfortable. My package was delivered 11 days after I ordered. I knew the risk going into this purchase so I am happy with my experience. They were quick to apologise and compensate me and the pleats were not a complete disaster, just a bit of a disappointment, since that was one of my favourite parts of the design.
This is my daughter's dress. We were NERVOUS, having read numerous reviews. The dress is really BEAUTIFUL. I just can’t believe my eyes. It is EXPERTLY made. I feel happy as I didn't make it with sleeves. My daughter likes it so much and she feel comfortable in this dress. Fee for custom size is really worthwhile.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Reina,
Thanks so much for sharing the feedback with us. We are thrilled to hear that this dress works out so well for you. Yes, our designers are greatly inspired by world leading fashion designers, and manage to provide the most fashionable designs to customers.
Thank you again for taking the time to write this nice and detailed review about your shopping experience. It helps us to improve every day and provide every customer an enjoyable shopping experience.
All the best for you.
JJshouse service team :)