Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
















The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love all the options on the website for various dresses and other items! The dress arrived about at requested delivery and now it's at a tailor for alterations which I knew would be necessary. Love the color and material.
Absolutelly fantastic service, quick reply and short delivery time. Dress is adorable and good quality. I can wear them at my cousin's wedding and think will be prettier than bride. Thank you.
Extremely happy with all aspects of the order, from communication, promptness, quality and the beautiful end product. Professionally run and would have no hesitation in recommending them or using them again for my up and coming wedding.
Thanks for the service and quality dress, I'll be back!
I ordered this, tailor made and with sleeves. It fits perfectly! As if painted on! I absolutely LOVE it and the added 3/4 sleeves did NOT alter the design, they rather added to it! It looks so delicate and beautiful!
Jjshouse is absolutely awesome! Their service is impeccable and their products are top quality. I recently bought a dress and a bra from them and they arrived yesterday. I am so happy with both the products and they have really done a magnificent job at making my gorgeous dress. It fits perfectly and has exceeded my expectations. I would definitely recommend this company to everyone! Thank you so very much JJshouse! You're awesome!
Absolutelly fantastic service, fast shipping and beautiful work. Made just to what I wanted, great color and great size. I cant wait to order something else of them. Thank you for making my wedding dress. I cant wait for my wedding day for everyone to see your great work.
I want to write my feedback so that people can see it. I received my dress today and it is lovely, I absolutely love it. It is slightly big but otherwise stunning. Awesome job. You have saved my wedding day. And also I want to order dresses for my bridesmaids from you.
I am so thankful for all your replies, but foremost the dress. Feels too good to be true.
Greetings from north europe
I ordered this dress in navy blue two weeks ago and received it today. Delivery was very fast and service excellent. Dress is so beautifull! I am so happy! Material is good and sewing is first class. Dress is a bit too big for me, but I ordered one size too big just in case. I will take the dress to dressmaker to make it a bit smaller. Thank you jjshouse, I will definitely order a dress from you again :)
I got the dress today and after much hubbub about the length of the straps, they were perfect and so was the bra placement. I love the color. You folks did an awesome job, as usual. Thanks so much.
A dress on-line I thought for my daughter's wedding - could it be trusted - the answer YES YES, it was perfect. The quality of the dress and tailoring was above and beyond what I expected. I would recommend JJshouse for all your dress needs. Their Customer Service department always got back to me within a few hours and that is with the time difference. I have never been to a function that so many people loved my dress, thanks JJshouse, it was a pleasure to wear the dress and it was such value for money. Have been looking for the next dress already.
JJshouse did an absolutely SUPERB job on the gown I ordered from them. I initially had issues with the color I chose because it looked different in person than it appeared on the color chart online, but that was ultimately okay. Once I tried the dress on and got an honest opinion from a friend, I was MORE than happy with my choice! The tailoring, fabric and embellishments are done in a top-quality manner - no complaints about that at ALL. Also, the shipping was much faster than I anticipated. My only suggestion to future first-time buyers is to order a fabric swatch ahead of time to get a true sense of how your dress will look in the style you choose. But don't hesitate to order a gown from JJshouse; I will certainly be buying from them again!
Dear Delia,
We appreciate your comments and feedback regarding the dress. We strive for customer satisfaction and I am pleased to see we succeeded. Our professional craftsmen have tailored to your exact specifications with great care.
Thank you again for taking the time to write this nice and detailed review about your shopping experience. It helps us to improve every day and provide every customer an enjoyable shopping experience.
All the best for you.
JJshouse service team :)
This custom made dress is so breathtaking in the picture you think it cannot get any prettier... You are wrong. Must have, must see in person, absolutely gorgeous! Arrived a day early and the JJsHouse were so helpful and understanding when I kept checking in on them. Also when you are measuring for length of the front of the dress make sure you are aware that they add a couple inches for heels so if you are wearing flats measure short or put in comments not to add the length for heels.
You will NOT be dissappointed with your purchase!
I ordered this dress 3 weeks before my wedding I was so worried it wouldn't make it in time or fit. They insured me it would be here on the July. 12 it arrived July. 6! They keep in contact with me the whole time they have great customer service. The dress is beautiful I love it only thing there was a few pieces of extra fabric that needed to be cut off but easy fix I did rush them lol. The quality of the dress is great I couldn't be more happy would buy from them again and recommend them to people. Thanks for making my dream dress for my wedding!
This was my first time in ordering from JJsHouse and I was very pleased with the dress! I didn't fit the standard dress size measuring chart, so I sent in my measurements and the dress fit perfectly! I wore the dress for a banquet with my husband and received many compliments. The quality and sewmanship of the dress was excellent. Since this dress was "handmade and custom ordered," I thought I might find little hanging threads by the seams or hemlines, but found none! I give the dress and the company an A++! Thank you for making the dress of my dreams! The dress actually arrived 2 days ahead of the scheduled delivery time.
Dear Bonita,
Thank you for your recent review regarding your purchase from us. We are so thrilled to hear that our dress provides you with great satisfaction. We would like to thank you especially for your recognition of our high quality and fine craftsmanship.
Your review really helps us to improve every day and provide every customer an enjoyable shopping experience. Thank you so much for your sharing.
All the best for you.
JJshouse service team :)
Ich bin sehr zufrieden mit meiner Bestellung ein wundersch? Nes Kleid und super Quality!
Ich werde sicher wieder bestellen!
This dress I have ever seen, this is the most elegant of the dresses I've ever seen! In JJshouse working real masters, these people out of business. Beautifully stitched dresses, all seams are neatly stitched, beautiful lace, lots of skirts, corsets, as I wanted! Am grateful to this company for embodied my dream!
I ordered this cress for a yacht club commodores ball with a james bond theme. Amazing. I loved it.
I LOVE JJshouse :)! For one thing, I l love its collection of evening dresses. For the other, I love love its custom-made feature.
The clothes are really pretty, high quality, and they always reply to my questions in a friendly and informative manner.
All in all I am very happy with the site so far. Happy!
I bought the dress for my daughter in laws wedding. It arrived promptly - within a week and all communication (emails) with the company was straight forward and punctual. I ordered with the made to measure option and am pleased to say it was a perfect fit. The dress is lovely and was exactly like the photos. I was told I looked like a modern day Marilyn Monroe! Would recommend this company and this lovely dress. The only negative I would say was that you cannot hand wash it or dry clean - only spot dry cleaning apparantly? However for the price I can't complain. Melanie
Yläosa sivusta liian iso vaikka taulukon mukaan piti olla sopiva, kävin kaventamassa ja nyt melko ok. Muuten leninki ihan yes!
Answer: I wear a size 4. I ordered a size 10! The dress still didn't fit. Believe the bad reviews! Now they are offering a 10% return for a stock dress that they say is custom made. DO NOT BUY FROM THIS COMPANY. You have been warned
Answer: It's risky. They have a NO RETURN for any reason policy. Doesn't fit - too bad. Doesn't look like picture - too bad. Don't think that Paypal will help you, they will usually rule that what you got is "substantially similar" to what you ordered. I paid for custom and told them that I am a size 4/6 in the front and a 10/12 in the back because I swim and that I have small bubbies and wear an A cup. I sent multiple measurements, taken by a professional. I got back a dress that would fit a 6 foot tall Dolly Parton. Maybe if you are perfectly proportioned, or if you are ordering something that isn't a garment, you will have better luck. For me, they saw a 38 inch bust measurement and assumed that I am a DD cup. They didn't listen to anything that I told them. I know that there are computer programs that you input a bust, waist and hip measurement and it spits out a pattern. Maybe that is what happened with me. My A cup bubby in that DD cup dress was certainly humorous. On the plus side, it did look good from the back. You should also know that it costs about 5.00 to ship something from China to the US, but that it costs about 45.00 to ship the same thing from the US to China. I had no complaints about the fabrics used, or the amount of time it took to arrive or the packaging. My complaint is that they totally ignored my description of my body. I recommend that you just pay a little bit more and drive to a store and try on dresses if you aren't a perfectly sized body. The "Norton Secured Seal" that JJ's employee is talking about has nothing to do with the merchandise, it just means that the website is safe from malware.
Answer: I do not get my refund money either and I have emailed several emails to your useless customer service. Worst service I have ever had in my life!
Answer: I cannot speak for the location as I live in the UK but I was very impressed with my wedding dress - I did pay the extra 20 pounds or so for them to use my exact measurements, however. The dress was stunning.
Answer: Linda Buyer you should be ashamed of yourselve, and your company! Your customer service dept Sucks and your scamming people out of there hard earned $$$, I think the newsroom should get involved here we are having the same problem with size, order off your size chart, gown gets delivered and like to size s to small could ny even get the zipper up!
Answer: WARNING: DO NOT ORDER FROM THIS COMPANY! They do not follow the return policy they have listed. I contacted them within the week of receiving the dresses that I ordered and they want to just give you a discount to buy more of their items.
Answer: Good decision! You cannot trust all those good reviews on their website because they will not post anything that has anything negative to say. It's pointless. I hope you had a beautiful wedding if it's already occurred and that you loved your wedding gown.
Answer: Dont touch this company I got a dress from them in total cost £160 there was a fault with the jacket and they would take it back, there is no hassle free returns. Then when I posted a bad review they said they would give me a refund and sent me a returns form with an address to where to send the dress. I sent this recorded delivery as JJS house requested and when Royal Mail went to deliver it they refused to take it. Avoid like the plague
Answer: I would suggest you find your garment locate. My reason for suggesting to shop locatebis that you can return or exchange without dealing with a return policy that would cost you money. Before you decide to purchase from this company, look up their reviews and complaints on JJ'S HOUSE. It's better to have a good buying experience as oppose to dealing with a hassle when your event is suppose to be a good experience. Good luck.
Answer: No easy returns! Please don't risk!


Dear Oriana,
Thank you for taking the time to share with us your experience. We appreciate your positive feedback regarding the dress, and most importantly recognizing our staff friendliness. We are very fortunate to have a dedicated team of professionals working with us and proud of delivering wonderful service to you.
We will definitely welcome more orders from you. We will offer you as high quality serve as before.
All the best for you.
JJshouse service team :)