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JJ's House

jjshouse.com
evening & party, bridal womenAge 19-25, 26-45
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From the business

Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!


Clothing item from JJ's HouseFashion apparel by JJ's HouseMerchandise from JJ's House clothing lineJJ's House fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $13
Free Shipping: no
Shipped From: China

Returns

Return Policy: not free
Return Instructions: items must be unwashed, unworn, unaltered, and in original condition with their tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: evening & party, bridal
Body Fit: regular, maternity
Available Sizes: Women's (S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Klarna, Afterpay

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JJ's House Reviews Summary

The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Dido L.
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I love all the options on the website for various dresses and other items! The dress arrived about at requested delivery and now it's at a tailor for alterations which I knew would be necessary. Love the color and material.

Date of experience: August 30, 2014
New Jersey
1 review
0 helpful votes
Follow Della M.
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Absolutelly fantastic service, quick reply and short delivery time. Dress is adorable and good quality. I can wear them at my cousin's wedding and think will be prettier than bride. Thank you.

Date of experience: August 30, 2014
France
1 review
0 helpful votes
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Extremely happy with all aspects of the order, from communication, promptness, quality and the beautiful end product. Professionally run and would have no hesitation in recommending them or using them again for my up and coming wedding.
Thanks for the service and quality dress, I'll be back!

Date of experience: August 30, 2014
RU
1 review
0 helpful votes
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I ordered this, tailor made and with sleeves. It fits perfectly! As if painted on! I absolutely LOVE it and the added 3/4 sleeves did NOT alter the design, they rather added to it! It looks so delicate and beautiful!

Date of experience: August 30, 2014
Illinois
1 review
0 helpful votes
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Jjshouse is absolutely awesome!
September 2, 2014

Jjshouse is absolutely awesome! Their service is impeccable and their products are top quality. I recently bought a dress and a bra from them and they arrived yesterday. I am so happy with both the products and they have really done a magnificent job at making my gorgeous dress. It fits perfectly and has exceeded my expectations. I would definitely recommend this company to everyone! Thank you so very much JJshouse! You're awesome!

Date of experience: August 30, 2014
California
1 review
0 helpful votes
Follow Heather B.
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Absolutelly fantastic service, fast shipping and beautiful work. Made just to what I wanted, great color and great size. I cant wait to order something else of them. Thank you for making my wedding dress. I cant wait for my wedding day for everyone to see your great work.

Date of experience: August 30, 2014
New York
1 review
1 helpful vote
Follow Oriana S.
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I want to write my feedback so that people can see it. I received my dress today and it is lovely, I absolutely love it. It is slightly big but otherwise stunning. Awesome job. You have saved my wedding day. And also I want to order dresses for my bridesmaids from you.
I am so thankful for all your replies, but foremost the dress. Feels too good to be true.
Greetings from north europe

Date of experience: August 30, 2014
JJ's House R. JJ's House Rep
over a year old

Dear Oriana,

Thank you for taking the time to share with us your experience. We appreciate your positive feedback regarding the dress, and most importantly recognizing our staff friendliness. We are very fortunate to have a dedicated team of professionals working with us and proud of delivering wonderful service to you.

We will definitely welcome more orders from you. We will offer you as high quality serve as before.

All the best for you.

JJshouse service team :)

Canada
1 review
0 helpful votes
Follow Marla H.
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I ordered this dress in navy blue two weeks ago and received it today. Delivery was very fast and service excellent. Dress is so beautifull! I am so happy! Material is good and sewing is first class. Dress is a bit too big for me, but I ordered one size too big just in case. I will take the dress to dressmaker to make it a bit smaller. Thank you jjshouse, I will definitely order a dress from you again :)

Date of experience: August 30, 2014
Switzerland
1 review
0 helpful votes
Follow Dorothy D.
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I got the dress today and after much hubbub about the length of the straps, they were perfect and so was the bra placement. I love the color. You folks did an awesome job, as usual. Thanks so much.

Date of experience: August 30, 2014
District of Columbia
1 review
0 helpful votes
Follow Penelope J.
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A dress on-line I thought for my daughter's wedding - could it be trusted - the answer YES YES, it was perfect. The quality of the dress and tailoring was above and beyond what I expected. I would recommend JJshouse for all your dress needs. Their Customer Service department always got back to me within a few hours and that is with the time difference. I have never been to a function that so many people loved my dress, thanks JJshouse, it was a pleasure to wear the dress and it was such value for money. Have been looking for the next dress already.

Date of experience: August 30, 2014
Canada
1 review
0 helpful votes
Follow Delia B.
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JJshouse did an absolutely SUPERB job on the gown I ordered from them. I initially had issues with the color I chose because it looked different in person than it appeared on the color chart online, but that was ultimately okay. Once I tried the dress on and got an honest opinion from a friend, I was MORE than happy with my choice! The tailoring, fabric and embellishments are done in a top-quality manner - no complaints about that at ALL. Also, the shipping was much faster than I anticipated. My only suggestion to future first-time buyers is to order a fabric swatch ahead of time to get a true sense of how your dress will look in the style you choose. But don't hesitate to order a gown from JJshouse; I will certainly be buying from them again!

Date of experience: August 30, 2014
JJ's House R. JJ's House Rep
over a year old

Dear Delia,

We appreciate your comments and feedback regarding the dress. We strive for customer satisfaction and I am pleased to see we succeeded. Our professional craftsmen have tailored to your exact specifications with great care.

Thank you again for taking the time to write this nice and detailed review about your shopping experience. It helps us to improve every day and provide every customer an enjoyable shopping experience.

All the best for you.

JJshouse service team :)

Virginia
1 review
0 helpful votes
Follow Grace J.
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This custom made dress is so breathtaking in the picture you think it cannot get any prettier... You are wrong. Must have, must see in person, absolutely gorgeous! Arrived a day early and the JJsHouse were so helpful and understanding when I kept checking in on them. Also when you are measuring for length of the front of the dress make sure you are aware that they add a couple inches for heels so if you are wearing flats measure short or put in comments not to add the length for heels.
You will NOT be dissappointed with your purchase!

Date of experience: August 30, 2014
Virginia
1 review
0 helpful votes
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I ordered this dress 3 weeks before my wedding I was so worried it wouldn't make it in time or fit. They insured me it would be here on the July. 12 it arrived July. 6! They keep in contact with me the whole time they have great customer service. The dress is beautiful I love it only thing there was a few pieces of extra fabric that needed to be cut off but easy fix I did rush them lol. The quality of the dress is great I couldn't be more happy would buy from them again and recommend them to people. Thanks for making my dream dress for my wedding!

Date of experience: August 30, 2014
GB
1 review
0 helpful votes
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This was my first time in ordering from JJsHouse and I was very pleased with the dress! I didn't fit the standard dress size measuring chart, so I sent in my measurements and the dress fit perfectly! I wore the dress for a banquet with my husband and received many compliments. The quality and sewmanship of the dress was excellent. Since this dress was "handmade and custom ordered," I thought I might find little hanging threads by the seams or hemlines, but found none! I give the dress and the company an A++! Thank you for making the dress of my dreams! The dress actually arrived 2 days ahead of the scheduled delivery time.

Date of experience: August 30, 2014
JJ's House R. JJ's House Rep
over a year old

Dear Bonita,

Thank you for your recent review regarding your purchase from us. We are so thrilled to hear that our dress provides you with great satisfaction. We would like to thank you especially for your recognition of our high quality and fine craftsmanship.

Your review really helps us to improve every day and provide every customer an enjoyable shopping experience. Thank you so much for your sharing.

All the best for you.

JJshouse service team :)

Germany
1 review
1 helpful vote
Follow Glenys E.
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Ich bin sehr zufrieden mit meiner Bestellung ein wundersch? Nes Kleid und super Quality!
Ich werde sicher wieder bestellen!

Date of experience: August 30, 2014
GB
1 review
0 helpful votes
Follow Nia S.
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This dress I have ever seen, this is the most elegant of the dresses I've ever seen! In JJshouse working real masters, these people out of business. Beautifully stitched dresses, all seams are neatly stitched, beautiful lace, lots of skirts, corsets, as I wanted! Am grateful to this company for embodied my dream!

Date of experience: August 30, 2014
NL
1 review
2 helpful votes
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I ordered this cress for a yacht club commodores ball with a james bond theme. Amazing. I loved it.

Date of experience: August 30, 2014
Virginia
1 review
0 helpful votes
Follow Harriet J.
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I LOVE JJshouse :)!
September 2, 2014

I LOVE JJshouse :)! For one thing, I l love its collection of evening dresses. For the other, I love love its custom-made feature.
The clothes are really pretty, high quality, and they always reply to my questions in a friendly and informative manner.
All in all I am very happy with the site so far. Happy!

Date of experience: August 30, 2014
Germany
1 review
0 helpful votes
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I bought the dress for my daughter in laws wedding. It arrived promptly - within a week and all communication (emails) with the company was straight forward and punctual. I ordered with the made to measure option and am pleased to say it was a perfect fit. The dress is lovely and was exactly like the photos. I was told I looked like a modern day Marilyn Monroe! Would recommend this company and this lovely dress. The only negative I would say was that you cannot hand wash it or dry clean - only spot dry cleaning apparantly? However for the price I can't complain. Melanie

Date of experience: August 30, 2014
GB
1 review
0 helpful votes
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Yläosa sivusta liian iso vaikka taulukon mukaan piti olla sopiva, kävin kaventamassa ja nyt melko ok. Muuten leninki ihan yes!

Date of experience: August 30, 2014