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JJ's House

jjshouse.com
evening & party, bridal womenAge 19-25, 26-45
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From the business

Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!


Clothing item from JJ's HouseFashion apparel by JJ's HouseMerchandise from JJ's House clothing lineJJ's House fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $13
Free Shipping: no
Shipped From: China

Returns

Return Policy: not free
Return Instructions: items must be unwashed, unworn, unaltered, and in original condition with their tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: evening & party, bridal
Body Fit: regular, maternity
Available Sizes: Women's (S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Klarna, Afterpay

How would you rate JJ's House?
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JJ's House Reviews Summary

The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Italy
1 review
1 helpful vote
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Thank you jjshouse for a fast dress made, fast delivery. Bought dress in custom size and it is perfect fit, well made, good material. Can't wait till my big day. Would recommend to anyone! Thank you again! Will post some photos after my wedding :)

Date of experience: September 4, 2014
New Jersey
1 review
2 helpful votes
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I ordered a beautiful dress in a royal Blue and it is amazing. I plan to wear it to the Marine Corps Ball. The dress is exactly made like the picture. Shipping was extremely fast. I ordered it two months before I needed it thinking it would take about a month to arrive. Between ordering it and receiving it, it only took one week. I plan to buy from this company again.
Others learn about this online business

Date of experience: September 4, 2014
JJ's House R. JJ's House Rep
over a year old

Hi Lovily B,

I am glad to hear you love the style of the dress so much! You are definitely going to look awesome at your Ball. Besides, glad to hear that you are very satisfied with our fast delivery. As we use internationally trusted logistics providers, you gain peace of mind knowing that your important supplies will be there when you need them. At last, both credit card and paypal are accepted by our website to make the payment.

JJ’s House is the best source to turn your event into something truly special.

Kelsey B.
Ohio
1 review
1 helpful vote
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I had a lot of trouble at first. I had no idea that the dresses were coming from China and was therefor quite surprised and a little angry that I had to pay an $80 fee when ups got to my door. I understand now that there is nothing JJs House can do about the fee but I do wish they had warned me that the shipment was coming from China. JJs house called and refunded the 80 as an apology and everything has been sorted out.
On a brighter note the customer service was quite attentive after seeing that I was stressed and mad. A representative, Selinda, called me and sorted everything out. She called twice and emailed to make sure everything was good. She was very kind and informative and I am grateful that she tried so hard to help. Because the service did so well I really do hope all of this is just a misunderstanding and that JJ's House decides to better inform their customers. Thanks Selinda!

Date of experience: September 4, 2014
Australia
1 review
4 helpful votes
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WOW!
September 5, 2014

WOW! So amazing, the service has been outstanding. I ordered 4 of these dresses for my bridesmaids. I did a custom order and all the dresses are perfect. I couldn't be happier with the amazing service and product received. Ordered and delivered to Australia in exactly 2 weeks. Thank you so much JJ's House for your amazing service will definitely be ordering from you again!

Date of experience: September 2, 2014
Denmark
1 review
0 helpful votes
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It is SO great!
September 5, 2014

It is SO great! I ordered my dress after custom measurements and it fits perfectly. I adressed some concerns while the dress was being processed and Jjshouse assured me everything was fine - which it was.

I ordered the 'Sheath/Column One-Shoulder Floor-Length Charmeuse Evening Dress With Beading Cascading Ruffles #*******' in Grape and it is so pretty and well made. Now I will go order my second dress from JJshouse and wait for the arrival which this time was only 10 days! Considering I live in Scandinavia that's great!

I am so sattisfied!

Date of experience: September 2, 2014
Croatia
1 review
0 helpful votes
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This is my second time to order and have total of three clothes so far theyre the best. It fits perfect and very reasonable prize. Cant beat that prize and the quality. Fantastic. Designs are awesome... thanks alot..

Date of experience: September 2, 2014
Canada
1 review
0 helpful votes
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Beautiful wedding dress, well made, good quality material, exactly like the picture. Very happy with the dress! Thank you!

Date of experience: September 1, 2014
Germany
1 review
0 helpful votes
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Bravo!
September 4, 2014

Bravo! La robe est magnifique, et de très haute qualité, je suis agréablement surprise, c'est exactement comme sur le modèle, et les mesures que j'avais demandé sont très bien respectées. La robe elle est superbe, un peu courte, mais très bien.

Date of experience: September 1, 2014
Virginia
1 review
1 helpful vote
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Super pour tout!
September 4, 2014

Super pour tout! Très bon site à recommander! Très bonne communication! Robe qui correspond parfaitement à la photo. J'ai commandé sur mesure et la robe me va comme un gant! Je garde l'adresse précieusement! Finition soignée. En bref un grand merci!

Date of experience: September 1, 2014
New Jersey
1 review
1 helpful vote
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Ich habe das Kleid vor 9 Tagen bestellt und nun ist es schon bei mir zu Hause angekommen. UNGLAUBLICH SCHNELLES SHIPPING! Das Kleid ist massgeschneidert und passt perfekt. Die Farbe, die Qualitt und die Verarbeitung ist top. Kann und werde JJ`s House nur weiterempfehlen.

Date of experience: September 1, 2014
California
1 review
1 helpful vote
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Ich habe das Kleid in Ivory mit Burgunderroter Schleife bestellt. Das Kleid ist der Wahnsinn. Es ist einfach Toll geworden. Passt wie angegossen. Vielen Lieben Dank

Date of experience: September 1, 2014
New York
1 review
0 helpful votes
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Overall I am please with my dress
September 4, 2014

Overall I am please with my dress. It looked the same as the picture displayed. I would recommend this web site to others.

Date of experience: September 1, 2014
Hong Kong
1 review
0 helpful votes
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Met veel argwaan heb ik de bestelling geplaatst maar eenmaal aangekomen o zo blij. De jurk is schitterend. Maat 12 zoals ik normaal heb past prima. Juist de lengte moet ik een beetje laten aanpassen. Kwaliteit voor deze prijs is super. Al bij al kost de jurk mij nog geen €200 en hij is het waard.

Date of experience: September 1, 2014
Virginia
1 review
1 helpful vote
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Very comfortable dance shoes
September 4, 2014

Very comfortable dance shoes. The size chart is perfect and i am very happy with this shoes. Recommend!

Date of experience: September 1, 2014
Australia
1 review
0 helpful votes
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My experience was great and I was 100% satisfied with my product.

Date of experience: August 31, 2014
Iceland
1 review
0 helpful votes
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I ordered two dresses in watermelon for my bridesmaids. The quality is amazing and they came just as pictured. We had them custom made to size and they fit the girls perfectly. Even though they were custom made, they still arrived within two weeks of ordering. At first I was worried about the quality but I am so happy with them that I am buying my wedding dress on jjshouse as well. Well done Jen Jen house, keep up the quality and good service.

Date of experience: August 30, 2014
France
1 review
0 helpful votes
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After reading some bad reviews online I got quite nervous, so I ordered only one bridesmaids dress. I am so happy I did! The dress is beautiful, I ordered it in Regency and the color is perfect. All I have to do is order the other bridesmaids dresses! The dress also arrived very quickly! Don't hesitate to buy from this website.

Date of experience: August 30, 2014
Illinois
1 review
0 helpful votes
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I once again love my experience at jjshouse. I have to recommend petticoat for the dress that I buy on their site. This is really good petticoat is super nice. The skirt is of good quality the hoop are super flexible. Delivery was in a timely normal. I would recommend this company to everyone for its good customer service and product quality.

I command a other dress a jjshouse and it's really perfect. I'm really happing with jjshouse my wedding gona be perfect.

Date of experience: August 30, 2014
California
1 review
1 helpful vote
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I was first hesitant to order my prom dress, but when my sister had ordered her dress and got it deliverd. It was really of quality! So I ordered mine without hesitation. The service and quality of the dress was insane! I've told all of my girlfriends to order prom and graduation dress from jjshouse. The price is crazy cheap for being so good quality of the dresses. ORDER FROM JJSHOUSE! You will NOT be disappointed! From a happy girl from Sweden!

Date of experience: August 30, 2014
Saudi Arabia
1 review
0 helpful votes
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Looking for a dress was a task
September 2, 2014

Looking for a dress was a task. I looked for three days with no hope, that's what the thought. I realize now for three days this company JJshouse popped up and I over looked it. Why? Because the dresses looked very expensive. Low and behold I clicked on a dress and the price was great, right that’s when I said the price is right but the dress will not be in stock. I took a chance and the dress was in stock, the right size and color and most of the BEST PRICE. When I got the dress it was well packed I realized that the staff at JJsHouse was one of the best companies to do business with. Thanks

Date of experience: August 30, 2014