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JJ's House

jjshouse.com
evening & party, bridal womenAge 19-25, 26-45
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From the business

Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!


Clothing item from JJ's HouseFashion apparel by JJ's HouseMerchandise from JJ's House clothing lineJJ's House fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $13
Free Shipping: no
Shipped From: China

Returns

Return Policy: not free
Return Instructions: items must be unwashed, unworn, unaltered, and in original condition with their tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: evening & party, bridal
Body Fit: regular, maternity
Available Sizes: Women's (S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Klarna, Afterpay

How would you rate JJ's House?
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JJ's House Reviews Summary

The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Switzerland
1 review
0 helpful votes
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I love this dress
September 12, 2014

I love this dress. I ordered it for a wedding in Sri Lanka on this site. I was a bit worried that it would not arrive in time since I had to order a bit last minute. But it arrived really quickly (even overseas) and the material and the make are gorgeous. I will order here again for sure. I was able to measure myself and they made it to fit me perfectly.

Date of experience: September 9, 2014
California
1 review
32 helpful votes
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I am so dissatisfied with this site and the product they sent. I had a custom fit done - paying extra so I could get the perfect fit. Yeah, I don't know what they did but it wasn't my measurements. The boobs were comically too high and inexplicably padded, the arms were not fitted at all like in the picture, the waist was huge - seriously it had 5 inches of extra room at least and the length was about 5 inches too short. When I contact cutover service they told me they cheated with quality control and they sent me the size 12 dress I requested (I never ordered a size 12 and even if I did the dress fit like a size 18) then they recommended I take it to a local tailor to have it custom fit as it was still a perfectly good dress option for me. I'm not sure at what point a tailor can grow fabric to make it long enough to wear but I don't see that happening. I was even willing to return the dress and try a different dress since the dress isn't close to as sleek or sexy as the picture shows on the website but customer service thought only getting 15% to cover tailoring was sufficient.
UPDATE: After leaving a review on this site and two other sites regarding my first dress I was contacted by another representative, Selinda, offering to help resolve my dilemma. She was very helpful and because I had the time I was willing to have them make another dress with my custom measurements rather than get a refund. The second dress was perfect and Selinda was there through the entire process. It fit just as promised and they offered me a discount on future purchases due to any inconvenience. Not many businesses can redeem themselves in this way but I would definitely go back to them because of the customer service Selinda provided.

Date of experience: September 9, 2014
JJ's House R. JJ's House Rep
over a year old

Thank you for your sharing.

Sorry that this time we did not meet your expectation. It is our goal to make every customer feel welcomed. We value every one of our customers and strive to provide high quality products and services that will satisfy all.

After the communication with you, we are happy that we have reached an agreement and you are happy with our solution.

It is welcomed that if you could give us some valuable suggestions so that we can keep improving ourselves. If you could share your new feedback, that would be great.

Thank you for your time and support.

Florida
4 reviews
0 helpful votes
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9/11/14
September 14, 2014

9/11/14
I recently ordered 2 dresses from JJsHouse and although they were gorgeous dresses they did not work for my body type. JJsHouse gave me a full refund along with a really kind sincere letter as to how much they cared about their product and making their customers fully satisfied.
Their dress prices are the best that I found and I would try them again.

Date of experience: September 9, 2014
JJ's House R. JJ's House Rep
over a year old

Dear Kelly, thank you for your sharing.

Sorry that this time we did not meet your expectation and we are happy that we have reached an agreement and you are happy with our solution.

It is welcomed that if you could give us some valuable suggestions so that we can keep improving ourselves.

Best wishes for you:)

JJsHouse service team.

GB
1 review
0 helpful votes
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What a gorgeous dress!
September 12, 2014

What a gorgeous dress! I fell in love with the dress at my first sight and bought it immediately. I received the dress this morning. It looks more beautiful than expected! I'll wear this dress to my friends party. Thank you JJsHouse!

Date of experience: September 9, 2014
New York
1 review
0 helpful votes
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Love the dresses
September 11, 2014

Love the dresses. I had mine custom made for my daughter's wedding. Everyone raved about my dress! Couldnt be happier! They made my day. Dresses arrived earlier than I expected!

Date of experience: September 8, 2014
Virginia
1 review
4 helpful votes
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Careful ladies
September 13, 2014

Careful ladies. This place tries to not take returns, even for dresses that are off-the-rack, non customized sizes. The dress I ordered was not the color I expected. They originally told me that colors vary on computers and the workmanship was good so perhaps I would take a 15% discount and give the dress to a friend. I rejected that solution and finally spoke to a returns representative after waiting several days. They did allow my return for a full refund and covered my shipping costs but it took some pushing on my part.

Date of experience: September 8, 2014
JJ's House R. JJ's House Rep
over a year old

Thank you for your sharing.

Sorry that this time we did not meet your expectation. It is our goal to make every customer feel welcomed. We value every one of our customers and strive to provide high quality products and services that will satisfy all.

After the communication with you, we are happy that we have reached an agreement and you are happy with our solution.

It is welcomed that if you could give us some valuable suggestions so that we can keep improving ourselves. If you could share your new feedback, that would be great.

Thank you for your time and support.

Australia
1 review
0 helpful votes
Follow Chantel L.
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The dress was perfect, the dress came in time, great service

Date of experience: September 7, 2014
Sweden
1 review
2 helpful votes
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UPDATE: After this rewiew Ii got contacted from JJhouse and Selinda offered me to return the dress and get full refund (100%) and also get the transportcost covered. She wa really nice to have to deal with. I explained that the dress and the lace jacet was supposed to bee the same colour because it was on the colour sceemes, so still a Little warning if you aim for a combination that is nor reccommended, you might end up with two different colours. Maybe silver was a tricky colour, but still, you cant call it the same if it isn'nt.
Thanks to Selinda for being so nice and now my problem is solved. So now I change my stars on service, but it wa a long way to get here.

I ordered 3 dresses and a lace jacket. The jacket and one of the dresses were silver. NOT! The dress came in some ugly color, and the closest was champagne, but not exactly. The jacket color was exactly what I expected.
I have now bought a dress from ´site. They first offerded 15%back. I said no thank you, then I got 50% offer back, but I wanted 75%
Now I have seen in rewiews thet you got 100% refund, so I am even more dissapointed.
Now a new person stepped in in the conversation and se offered 35% since my dress was a ' chep dress'.
Dont by anything from JJHouse. They send what they want and call it what colour they want.

Date of experience: September 6, 2014
JJ's House R. JJ's House Rep
over a year old

Dear Irma, thank you for your sharing.

Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems.

We are so sorry we have let you down this time. Your satisfaction is the most important thing to us. We have sent you an email to your email address: postti#####@#mail.com. Would you please confirm back and share your new feedback?

Thank you for your time. Best wishes for you.

JJsHouse service team :)

Louisiana
1 review
2 helpful votes
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This dress was ordered for my son's wedding. The color and quality was beyond my expectations. Service delivery was very fast. I had used the custom fitting option and the dress was perfect. I will definitely use JJ's House in the future. Thank-you! SK

Date of experience: September 5, 2014
New Jersey
2 reviews
1 helpful vote
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I was extremely happy with the custom made dress I ordered, as well as the knee high boots I ordered. I received my merchandise very quick. I highly recommended their services.

Date of experience: September 5, 2014
NL
1 review
0 helpful votes
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Is é an gúna breá le caighdeán ard, gach ceann de mo chairde cailíní mar seo gúna agus an praghas gúna freisin an-íseal, bheadh mo chairde mhaith liom a ordú roinnt gúnaí dóibh freisin, beidh mé iad a ordú go han-luath

Date of experience: September 5, 2014
RU
1 review
2 helpful votes
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I have been to countless bridal fairs over the years and failed to find a dress within our budget that i liked. I was hesitant to order online but i had heard that a friend had brought her formal dress through JJs House and the dress looked amazing so i tried it myself! I paid the extra to have a custom fit and i could not be more happier with my purchase! THE DRESS IS GORGEOUS (with the quality you would have thought i had paid $1000+) and my dress arrived a week earlier then expected so i was thrilled when i could try it on and the fit was PERFECT! I will be back in a few weeks to purchase my bridesmaid dresses!

Date of experience: September 5, 2014
Romania
1 review
0 helpful votes
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Gente!
September 8, 2014

Gente! Recebi meu vestido! Perfeito! Valeu à pena esperar! O vestido é lindo, o acabamento é perfeito, como pedi sob medida, nada de ajustes... Obrigada JJSHOUSE por esse cuidado!

Date of experience: September 5, 2014
NL
1 review
0 helpful votes
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The quality of my dress is AMAZING! As good as any dress I've bought in store. Beautifully lined and sewn, with great detail and lovely fabric. Hope you will have a bright future. Thanks

Date of experience: September 5, 2014
Germany
1 review
0 helpful votes
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It is a gorgeous dress
September 8, 2014

It is a gorgeous dress. I purchased it to wear for the reception, but it's so beautiful, sexy, and elegant that it had become my dress for the ceremeony as well. We got married on the beach in August and this dress was light cool, and well crafted. Thanks so much!

Date of experience: September 5, 2014
GB
1 review
0 helpful votes
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El vestido es igual que en la foto, muchisimo mejor de lo que me esperaba! Viene con varillas y refuerzo en el pecho. La talla quizas no sea correcta porque de pecho y tirantes es un poco grande pero se puede arreglar, tambien es mas largo de lo que esperaba pero tambien lo puedo arreglar. En resumen me encanta! Sienta muy bien. Lo pedi en negro.

Date of experience: September 4, 2014
Latvia
1 review
1 helpful vote
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I received the dress yesterday, and it is really splendid. Beautifully made (except a few nearly invisible flaws); it is more "grey" than "silver", but that was what I expected when looking at the photos. When I wear it it feels absolutely perfect (only a bit wide at the bust, but as I ordered standard size, that's not JJ's House's fault :) ) and looks stunning. For the price I paid I got even more than I could expect. I'm looking forward to wear it at a ball next week.

Date of experience: September 4, 2014
Italy
1 review
0 helpful votes
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ácabo de recoger mi pedido y es precioooso el vestido! Lo pedi en azul real, increible! Sienta fenomenal! Es igual que en la foto! Viene con una tira en la espalda como las del sujetador para que no se mueva. Tal vez un poco grande de pecho pero lo puedo ajustar yo y es mas largo pero tambien lo puedo arreglar. Viene reforzado y muy bien cosido. Me encanta de verdad! No me esperaba tanto!

Date of experience: September 4, 2014
Nevada
1 review
0 helpful votes
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Thank you JJsHouse for making my daughter’s wedding the way she wanted it. The dress was surely made for her, she looked so beautiful. Keep up your good job.

Date of experience: September 4, 2014
Texas
1 review
0 helpful votes
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Sehr schönes Kleid, sitzt fast perfekt, leider etwas zu lange geschnitten und die Korsage ist etwas zu weit geschnitten trotz Massangaben. Bei der Oberweite werde ich das nächste Mal lieber 1-2cm weniger angeben. Alles in Allem bin ich jedoch zufrieden - Preis-Leistungsverhältnis stimmt.

Date of experience: September 4, 2014