I bought an overpriced blouse at J Jill in Pentagon City Mall. Overpriced, because after washing it in the GENTLE cycle and laying it flat to dry only THREE times, I found a large hole in it today. RIDICULOUS! Their clothes are not well made but are very pricey. I used to enjoy shopping at J Jill but this is not a first time occurrence with finding holes in blouses from that store. Yes, my fault for continuing to shop there. I won't make that mistake again! The employees were very helpful there, but that does me no good now!

I have been a customer of Jjill since the early 90's. They use to have very few patterns and very good quality material. It reminded me of Eileen Fisher. Now it reminds me of an older women's store like Anthony's and now a days Talbots. I believe Jjill is owned by same company. Anyway, I wish they would learn by the clothes that get left behind each season and stop making those hideous pattens. No one under 70 should wear red, black, and white patterned anything.

I bought $300 worth of clothing online from J. Jill. This is my first experience shopping with them. I liked all but two of the items and decided to return them to the store nearest me in Hillsboro, OR. It is hard to put into words the offensive and humiliating experience of returning items to this store. The sales associate loudly announced my name, address, phone number and email to the whole store. She had to see my driver's license, call corporate and so and and so on. I was divorced recently and had a legal last name change, which she forced me to explain in front of people, even though all the paperwork was in the legal name, including driver's license. Then the sales associate charged me instead of credited me and I had to wait there, humiliated, feeling like I had done something wrong, while she had to get another person to fix her error. All in all, it is a safe bet I will not be shopping there again.

I buy a lot online. My hectic schedule does not afford me the luxury of many in store purchases. Not all purchases fit well or look as they do online. I returned several items at the Talbots in Arcadia, CA. I was questioned as to why I had so many items to return and why I waited to return them. The purchases were made at the end of January and were returned mid-March, well within the return policy guideline. I was further scolded and told not to return so many items or wait to do so. No problem. I will not be shopping at your store ever again.

Several days before Christmas I spent over 15 minutes in your store at the Gallera in Edina. I was the only customer in the store the entire time. There were 4 clerks, two were near the front talking to each other about their personal lives the other two were near the desk. I chose some clothes to try on and did so. Not one clerk even said hello or acknowledged my presence. I finally confronted them about their ignoring me. I then left and went into a near by store that was filled with customers where I was greeted by 4 sales people within the first couple of minutes I was there. You can bet were I choose to spend my money.

Such a disappointment. After years of being a long time customer who paid my bill in full every month J Jill has lost me as a customer over $19.51. I had an unexpected hospital stay and was two days late (I called to let them know) sending in my payment and was thanked for calling and was told that because I was such a valued customer they would waive all fees... that is not what happened so I called customer service and the supervisor Daniel said he could not do anything for me... I asked him to cancel my card and he tried to sell me on the benefits of the card... I am well aware of the benefits as I have been a customer for years... not any more. I will no longer shop with J Jill and will share my disappointment.

Worked for a good manager. The staff was very influenced by one of the Meanest Woman I ever met, certain employees do whatever they want! Rules are all over the board. I was told in the beginning by a seasoned staff member to offer "sale prices" to everyone. Do not lose a sale. When you have an immature " woman" who chose to continue to harass me no matter how much I tried to explain the " horrific situation". I am sure they won't post this, due to the Truth never wants to be exposed. It will affect the business eventually.

As others here have said, the last few years, the styles and cuts have gotten progressively dumpier, frumpier, shapeless, and old lady. Nearly all their dresses are straight shapeless tunics, or maternity-look high waisted styles. They used to have beautiful blouses, and now everything is a frumpy old-lady tunic style. Their jeans selection is not what it used to be, either. I used to buy several hundred dollars in merchandise each fall and spring at JJill; that is no longer the case. And now I get notice of their 40% off sale - just went back to the site, and there really is almost nothing there I want or don't already have. Very sad.

I bought two of the same tops in different colors. Both were size small. One small was right and the other was too small. Jjill sizes are not consistent even if it's the same item and style. This has happened with dresses as well. This should not happen when paying high prices.