I have shopped many times at Dana park, Mesa az j Jill. I have never once had an employee ever even say hi or offer to help me. Today I waited in line to pay and there was only one customer ahead of me but the employee took forever talking to the customer. I almost put the item down and left. There was another employee there but she was more interested in straightening the racks. This is the normal way I am treated every time. I like there clothes so I keep torturing myself by going back. It would be nice if they even said thank you. It is always the same attitude in there store. Do you realize the customers pay your bills!

For 30 years I made jjill purchases and was my go to place for clothing. Then they changed the wearer fabric. Then the styling took a train to Kansas. But their prices remain really high. Sad that their line is so terribly diminished. Hate that that they are no longer a place I can depend on for clothing.

Loved this clothing line when first introduced but I have found that the quality of the clothing has really decreased while the price is still the same. If if they lowered the price I would not buy them. The styles are great but I don't want tops that get holes in them in the front at about the waist line after wearing a few times. When I compliained about this I was rudely told that I have moths. I replied and those moth must really be smart as they only eat holes in my Jill clothes and all in the same spot in the front about waist line. I am not fat either where my top could be rubbing against the countertop and causing this either. So I stopped purchasing their clothing. Period!

I have just placed an order for several pairs of jeans. According to the online details if the order was more than $125.00 no shipping charges would be applied. However after applying my JJILL credit card discount, it put my total just under $125.00 but with taxes added I was over the needed amount. I was charged shipping because after speaking with customer service (joke) told me taxes could not be included in the total, and I either had to cancel the order, buy more, pay shipping, or not use my JJILL card. As delivery to the store was not an option or purchasing them at a store (online only), I had to choose whether to place or cancel the order. JJILL has lost my loyalty as I feel the process was deliberately ambiguous.

Susan Pulchalski claimed manager of Dana Park Mesa AZ, J Jill Store would not allow me to shop and refused to ring up my items, she was threatening me regarding calling the police, when I was trying to educate her about the medical condition exception for mask wearing.
I can not wear a mask and have a medical exception (through Maricopa County mandate) due to being a severe asthmatic. Meaning I can't breathe in my own CO2 or I can literally die.
I was the only person in the store other than Susan and one other employee, both who were standing behind glass and more than 6 feet away from me. I was there for a good 15 minutes shopping before she even noticed I wasn't wearing a mask.
I offered to show my medical information and doctors notice, she refused to read it and said it was company policy not to allow people who do not wear masks to shop in the store no matter what the circumstances.
I was discriminated against for having a medical condition and refused service.
I was astonished!
I have been a J Jill customer since they started. Not anymore!
I will definitely be contacting an attorney regarding this discrimination.
So sad.

I have shopped JJill since before they had brick and mortar stores. Back in the 90's and early 2000's I would be so excited for each new season of clothing, looking forward to rich colors and interesting prints and garments that fit my not-exactly-slim shape in a flattering way. I've stuck by JJill despite the fact that both quality and aesthetics have gone down but prices have stayed the same or increased. The colors for the last few seasons have been muddy and the garments seem shapeless and unflattering. I read the other reviews and agree - I have a number of garments that i still wear from the old days - a beautiful teal silk blouse, a deep fig corduroy button-up tunic, and several beautiful, lightweight pure merino wool sweaters. I bought two colors of the same sweater last winter that fit well, but after they were washed (according to label directions) they shrunk just enough - in the bust area only - to make them unwearable. I didn't try to return them. There is rayon in most of the sweaters now and it shrinks when washed. I'm afraid to buy a JJill sweater these days. I was looking forward to the September collection but after paging through the catalog that arrived today, I didn't find a single thing I wanted to buy, so I went online to see if there were other offerings that would appeal. Normally I find at least one or two, but NOTHING. Not a single thing. Just because we're mature doesn't mean we want shapeless, bland clothing! How about some tailoring? Please JJill? Get your mojo back before it's too late!

I love J. Jill clothes, I have had a very good experience shopping in their brick & mortar shops, but returning purchases online is ridiculous! They wait at least 3 weeks to get and apply your return, then you have to wait until the next billing cycle to get the return. If you don't want a credit, which I don't, I want my money returned, then you're waiting probably upwards of 7 weeks. I won't be ordering online from them any more. (And by the way, I found "Carolyn" the service rep to be condescending.)

I have been shopping at J Jill for decades... casual styles that can be dressed up or down and a bohemian look in some of their tops.
Then they got a new designer and I can't find anything good to say about their clothes. He makes the most unflattering clothes from tops to dresses to pants. The colors are too vibrant, the dresses look like sacks. I have essentially stopped shopping there and hope they get a better designer before his contract runs out. From the looks at others' reviews, this store is going to close soon! I am so disappointed with what JJill Has done to their unique style of clothes

The quality of J. Jill merchandise is not what you'd call exceptional, and as noted by others the shipping is very slow compared to other sites/stores.

The bigger problem is that when you return an item they are now saying 3 to 4 four weeks to process the return. A Comenity Bank representative will tell you to call J. Jill customer service where you basically get nowhere. Other credit card companies will allow the customer to open an inquiry, will contact the merchant, and will credit your account. It should not take four weeks to process a return, and in the meanwhile you have a credit card balance that you are obliged to pay even though you don't owe them anything. I am cancelling my account, and using one of my other credit card if I ever buy something from J. Jill again.

I fully agree with Joy Fs review horrible cutomer service
I ordered a PSm maxi dress - something as big as a tent arrived waited for the neighborhood store to open for return
Got tired of waiting to get rid of this tent dress - used their smart label. Now wonder where the dress is. Go on my account - nothing there indicating they got it. I would not dare to order from them again. Last time I called their recording says March 27th the same as the sticker on the door.
Ella stivers

I ordered online while the local store was shut down. I wanted to return items but didn't want to pay an additional $6.95 shipping as we have a local store. I called the store repeatedly to check for any information about reopening and got the same outdated recording that they would be closed until March 27th. This was in April. I called 'customer service' & was told I would have to sign up for emails to get store information.
Other businesses in Texas are anxious to get back to business and reopened last week (May) but JJill remains closed. I went by the store today & saw someone go in... however, the door was locked and a VERY rude woman opened it and told me they were NOT accepting returns. I had trouble understanding what she was saying because her mask was so heavy.
Poorly managed businesses are using the Covid situation as an excuse for their bad business practices. On the local level, we did not have a serious outbreak of virus. There is NO excuse under any conditions for the lack of consideration for customers. I can spend my money elsewhere and intend to. JJill has a bad attitude toward their own clientele. This is not about 'keeping our customers safe'... it's about bad management making excuses. There are plenty of places to purchase clothing and for less money. I will NOT be back. Judging from other reviews, perhaps its time for JJill to keep the doors locked and shut down.