The March 2020 collection was apparently the debut of JJ's new designer. I was appalled! The predominating "chablis" color is unwearable, the prints are ugly, and most of the dresses are wide, shapeless muu-muus AND too short -- how unflattering can you get? They don't even look good on the models! Plus the models are shown with messy, stringy, dirty-looking hair. And the April catalog is no better. Sad, sad, sad. I haven't bought a thing in months.

I've been a very long time customer of J Jill. In Dec. 19 I placed a credit card web order of $118.04. The bill due date was 2/2/20. I was also dealing with cancer treatment exhaustion and paid the bill in full by phone on 2/4 2 days late) On 2/9 I rec'd an email saying my credit card statement was now available. It showed a balance of $29.60 due 3/3/20. It said nothing about it being a late fee. I also received NOTHING in the mail. Today 3/11 I get another email saying I now owe $58.60. I called the J Jill customer service number who then transferred me to the "department that handles credit cards." I ask what the $58.60 is for - he tells me 2 late fees. One for $27.60 and the second for $29.00. A total of $58.60 for being 2 days late on the original bill is outrageous I told him to cancel the account. He says "if you agree to keep the account open I will waive the late fee. I agreed to that.
He then says, "I am waiving the 27.60 plus the $1.40 interest charge"' then says I will still owe the 2nd late fee on the original late fee - the now waived - late fee). That total now due, he says is $30.40. This Is ridiculous and I tell him again to cancel the card. He tersely replied, "So you agreed if I waived the late fee (which I assumed was both for $58.60) you'd keep the account open and now you're saying you won't." I confirmed that was correct. And he said he cancelled the card.
So for $30.40, J Jill you not only lost a long time, faithful customer, you've gotten another poor 1-star "stay away" review, damage to your company, reputation, and future business as Ill not recommend J Jill on social media or to friends.
Was it worth it?

Back in the day, JJill was my go-to store. It had beautiful, unique clothing that you couldn't find anywhere else. I still have a black leather jacket and a gorgeous heavy black cotton cardigan with the most beautiful and unique embroidery from those days, hoping I'll be able to wear them again someday. Then JJill seemed to lose its way. The styles became drab and frumpy, two adjectives I see a lot in reviews. I ordered once several years ago and the quality control and sizing was so bad, I never ordered again. Then one day a few weeks ago, I saw the most beautiful clothes pop up on my Facebook feed. It was JJill's new coral line. I couldn't figure out what size to order from the catalog, so I made the three hour round trip to the nearest store. It was like the old days! I found so many styles in the store that I wanted to try on, and everything coordinated with everything else. I left with three beautiful outfits, but it's a good thing I went to the store, because I wound up with everything from a size small petite (their tops are VOLUMINOUS) to a 14 (pants that I wanted to wear to church without looking like leggings)! Fortunately, I had a salesperson who was able to think outside the box with sizing. I also love that the catalog seems to offer nearly everything in tall size. I can't give 5 stars, because the sizing needs to be more consistent, but I hope JJill is on the right track again. I haven't washed anything yet, though, and I'm a little nervous after reading some of the reviews. I'll update after a few washings.

I have two wonderful cotton tunics from JJill... one I actually wore out in a gorgeous turquoise. I ordered a black turtleneck tunic and was looking forward to it. I guess I was not reading carefully, since the stretchy fabric it was made of was not to my liking, nor to my size. I'm a petite medium an the petite large was like a sausage casing. The package arrived in horrible shape... resealed poorly. And it contained an unordered black and white shirt that I would never wear in years. When I went online to write a review, per their request, my account wouldn't allow me to get in... and I keep a list of passwords. It was their problem, not mine. So tomorrow, I'll go to one of their stores where their drag colors will assault my senses and make sure the return paperwork is correct. Then wait 'two billing cycles' for my refund. I will NEVER shop here again. NEVEAR.

I'm very disappointed in J. Jill now, and J. Jill clothes have been my go-to for years. The linen is now thin & cheap - not heavy and substantial. The fits are odd - giant armholes in plus sizes, shapeless tops, pants with hips to large. Lightweight sweaters are see-through - not everyone wants to wear camisoles under everything. Colors are mostly muddy.
Thinking J. Jill has lost sight of their customer base. Salespeople in the stores have told me that J. Jill is trying for a millennial customer base and that is a huge mistake. You can't do both. Older women have the money to spend so stay true to your existing customer base. If you are trying to compete with Ann Taylor Loft, etc, you will lose.

I have always loved JJill for years for their cool clothes that had a fresh fun style. Definitely a young but classy boho vibe. My three favorite blouses were silk- one pale green with Johnny Was style floral embroidery, one beautiful white on white Mexican tunic and a a textured cream tunic where the fabric was made of flowered cloth. They were expensive but so cool.
And now there is a generic looking very frumpy line. Even their timeless linen Sumer pants and camp shirts (a staple for me) are gone.
I have held onto 2 gift cards ( birthday) for two years and can't find one thing to invest in.
Please, JJill, turn it back around.

I'm a HUGE JJill.com customer and fan! I shop mainly online due to my rural locale. In the past two months I've seen everything I saved literally scrubbed off the site and my saved cart-huh? Um, I would have bought those items!

You seem to have changed your Merchandizing Staff/Buyers/Online strategy? Please don't abandon your loyal customer base - Hey, we're older and have more money! I have a closet full of JJill, but in the past 3-4 months you've offered nothing that I want to buy! And the items I did want were erased! I'm sad, because you ARE my favorite clothing store.

Today I just received my final order from J. Jill prior a vacation. I can't tell you how disappointed I am. I'm so tired of having to order 2 to 3 different sizes - usual size/smaller size/larger size - as nothing at all fits as expected. I really don't understand the problem. You've been around for years. This isn't a group of students making clothes. Why on earth can't I wear the size I wear in every other store? I've ordered over 45 items and have returned all but a few in the last two months. The quality - sheer blouses (suggesting a cami) in mid-summer. Who wants to wear layers in 90 degree heat? Tops are too short, too long, too sheer, require ridiculous hand washing or ironing procedures. Shoulders are in the middle of your arm and armholes reach your waist. What the heck? The waist of pants are not fully sewn in? Expensive t-shirts and tops pill and unexplained tiny holes show up. When you find something you like that fits and doesn't fall apart after 5 washings, it's never made again and you are out of luck. I can't understand why I kept trying with J. Jill, but you've now beaten me down. Who is your customer? Sadly, not me anymore.

Oh dear! Just got the newest catalog, some things are okay, they've added orange and rose colors and a few aqua ( very few) however the bulk of colors are carried over from the summer... black, white and red. I know why... they start their colors and designs almost a season ahead so with all our displeasure at the designs and colors and ALL of our honest reviews... it was too late, what can I say? The tops are shorter which I get and not enough tunics ( some of us like them). Soooo all we can do is hope for another pallete but it was decided a long time ago. I have soo many gift cards and haven't used them! Geez

I ordered 4 items from JJill. I opened package only to find out that not one item I ordered was in the package. I wear a 3x and they shipped me a pair of shorts in size 4P and 3 shirts in size S. I can't do anything with these.

Then they offered to ship me 3 out of the 4 items at no charge. One item out of stock and that's the item I really wanted.

Packing slip had all the right items. Poor packing and now a very unhappy customer.

I wanted some compensation for an error that was not my fault!

I am a long time loyal customer who is very unhappy about this year's design changes and sharp departure from the tried and true silhouettes, fabrics and styles that won my continued patronage. This year's collections have been disappointing and it's steadily gone downhill. The past 3-4 months collections have come out and there is absolutely nothing I want to buy. The classic long cardigans, clean looking maxi dresses (without stupid elastic waists in the middle) and tops in nice cottons, blends and fabrics have been replaced by cheap thin poly fabrics and fussy styles with bell sleeves, cut out sleeves, ruffles, ties and all sorts of fashion forward embellishments that look stupid on a mature woman. Also sizing is markedly different. Tees are running very small. Especially in the arms. If this keeps up I will find another store to stock my wardrobe. PLEASE return at least some of your merchandise to the classic styles you sold for years and years. If you want to attract younger new customers don't abandon your existing loyal base. I am extremely disappointed in J Jill this year.

UPDATE 9/10/19: Just saw the new September collection and it's a HUGE improvement! Better colors, many of the more traditional cuts are back and the new ones are flattering and not edgy or odd. I walked out with the largest haul in months. Great new pants, a classic faux suede jacket, classic sweaters in vibrant colors and a really nice blouse. I am very very happy with the September collection. Keep this up and i will be staying with J Jill.

I have really tried to like the clothes, but every time I buy something, it either looks terrible after washing, or the sizing is off. I have tried on a size small in the store, which was a little small, then ordered a medium online, which was huge. I have returned so many things because of these issues. They are also poorly made ( I sew so I know what it should look like). Their prices are ridiculously high for the quality. I also bought 2 different ponchos online this week, but returned them both because I could barely get them over my head.
Very disappointed!

I like JJ clothes. I don't order online because I like to try on clothes before I purchase them. At JJill the sales people tend to be aggressive about the JJill card and th sign up at the register. Even after I say no thank you, they keep jabbering on. Today when the person at the register did this, I actually said she was being rude by not listening to my first no thank you. She said she just wanted to inform customers of the "many benefits" and I snapped at her. My being a $#*! is not part of a pleasant retail experience. I avoid the store in two of the malls nearby (Cherry Creek and The Meadows) because of weird aggressive sales people. Now I will avoid the store at Aspen Grove. Im probably going to avoid JJill altogether.

I will never ever shop at this store again. I hope they go out of business. Order online line so you you can use the US mail as a fitting room. Take it back to the store and wait in line for 24 minutes because only 1 person can do returns. Then 1 day past the 90 return and forget it. They know their merchandise is crap and don't want it back. I threw over $150.00 of their crap in the floor and walked out. They can have it. Or shove it where the sun does not shine. Back to Nordstrom.

I used to LOVE J. Jill's linen collection and bought many pieces every year. The crop pants kept me cool (without wearing shorts!) and were appropriate for my job as a teacher. Additionally, there were always 100% cotton pieces -- in solid colors. Now the clothes are made out of a hot, clingy, synthetic knit in ridiculous patterns and colors.
I loved that JJill offered an option to the pricer Eileen Fisher line.
J. Jill has lost a very loyal customer: (